London Borough of Barnet (202106502)
The resident’s complaint is about the landlord’s handling of repairs following her reports of concerns about structural and related issues at the property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Notting Hill Genesis (202200330)
The complaint is about the landlord’s: Handling of the resident’s reports of issues with her bedroom windows. Complaint handling.
ForHousing Limited (202118330)
The complaint is about: The landlord’s handling of repairs to the resident’s balcony door. The associated complaint handling.
London & Quadrant Housing Trust (202107410)
The complaint is about the landlord’s handling of: The resident’s reports of repair issues to her windows. The formal complaint.
Longhurst Group Limited (202122364)
The complaint is about: The landlord’s response to the resident’s reports of outstanding repairs to her roof and to address damp and mould in her property. The landlord’s handling of the associated complaint.
Nottingham City Homes Registered Provider Limited (202010867)
The complaint concerns: The landlord’s handling of the front (fire) door replacement. The landlord’s handling of the resident’s concerns raised about asbestos. The related complaint.
One Housing Group Limited (202123092)
The complaint is about the landlord’s handling of repairs and remedial work required in the resident’s property following a leak.
Slough Borough Council (202111254)
This complaint is about the landlord’s handling of: the resident’s reports of a leak from his roof; the resident’s reports of leaks from his bathroom; works to the resident’s fences and gate; the resident’s request for assistance with the removal of an asbestos shed roof; the resident’s concerns about mould …
One Housing Group Limited (202203260)
The complaint is about the landlord’s handling of the resident’s reports of repair issues to the bin chute.
Newlon Housing Trust (202113337)
This complaint is about the landlord’s handling of the prospective sale of the resident’s property. This complaint is also about the landlord’s handling of the associated complaint.
Cornwall Housing Limited (202104789)
The complaint is regarding: The landlord’s response to the resident’s reports of damp and mould. The landlord’s response to the resident’s request for compensation. The landlord’s handling of the resident’s complaint.
Inquilab Housing Association Limited (202105939)
The complaint is about the landlord’s: Response to reports of a defective shared pipe leaking water into the resident’s property. Complaint handling.
Richmond Housing Partnership Limited (202203469)
The complaint is about the landlord’s handling of: The resident's reports of recurrent leaks affecting her property. The formal complaint.
Haringey London Borough Council (202201601)
The complaint is about the landlord’s handling of the replacement of the resident’s back door.
Southwark Council (202125127)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to her front and back doors. The formal complaint.
Clarion Housing Association Limited (202114359)
This complaint is about the landlord’s handling of the resident’s report of a leak in her bathroom and the related remedial works.
ForHousing Limited (202203565)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
Hyde Housing Association Limited (202128018)
The complaint is about: the landlord’s handling of the resident’s reports of an odour pervading her home, and; the landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.
North Northamptonshire Council (202109405)
This complaint is about the landlord’s: decision not to replace the property’s decommissioned gas fire; complaint handling.
Royal Borough Of Greenwich (202123777)
REPORT COMPLAINT 202123777 Greenwich Council 6 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The Riverside Group Limited (202204382)
The complaint is about the landlord’s handling of the resident’s reports of a leak at the property.
Dacorum Borough Council (202121576)
The complaint is about the landlords handling of: Repairs to the rear-door and kitchen window. Repairs to the front door. The associated complaint.
Sanctuary Housing Association (202105534)
The complaint is about the landlord's handling of the resident's request for repairs to the windows.
Cambridge City Council (202203164)
The complaint is about: The landlord’s response to the resident’s concerns about her bathroom refurbishment. The landlord’s handling of the associated complaint.
Hammersmith and Fulham Council (202116417)
The complaint is about the landlord’s handling of: The repairs required following reports of a leak from the guttering and roof. The associated complaint.
Lewisham Council (202120613)
The complaint is about the landlord’s handling of the resident’s report of a leak in her bathroom.
Bromsgrove District Housing Trust Limited (202126525)
The complaint is about the landlord’s handling of: The replacement of the resident’s windows and radiators. The associated complaint.
Notting Hill Genesis (202122700)
The complaint is about the landlord’s: Handling of works to the resident’s bathroom . Complaint handling.
Wandle Housing Association Limited (202125432)
The complaint is about: The landlord’s handling of repairs to the resident’s bathroom. The associated complaint handling.
Chesterfield Borough Council (202005710)
REPORT COMPLAINT 202005710 Chesterfield Borough Council 29 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Lambeth Council (202100617)
The complaint is about the landlord’s response to the resident’s report regarding repairs to a leak and the boiler pipework in the property. The complaint is about the management of the complaint.
London & Quadrant Housing Trust (202103815)
The complaint is about the landlords handling of void works and condition of the property. This service has also investigated the landlord’s complaint handling.
Metropolitan Thames Valley Housing (202200415)
The complaint is about: The landlord’s handling of the replacement of the resident’s front door. The landlord’s handling of the associated complaint.
Cross Keys Homes Limited (202115873)
The complaint is about the landlord’s response to a request for stronger water pressure to the resident’s shower.
Hammersmith and Fulham Council (202112783)
This complaint is about the landlord’s handling of the resident’s move following a fire at her property.
London Borough of Hackney (202111008)
The complaint is about the landlord’s response to the resident’s concerns about noise and carbon monoxide (CO) levels as well as an increase in temperature in the property from a temporary boiler that was positioned outside.
Basildon Borough Council (202203138)
The complaint is about: The landlord’s response to the resident’s request to repair or replace the guttering at the property. The landlord’s handling of the associated complaint.
Crawley Borough Council (202200784)
The complaint is about the landlord’s handling of: Repairs needed to the extractor fan and ceiling in the resident’s bathroom. The associated complaint.
Hyde Housing Association Limited (202012374)
The resident complains about the landlord’s handling of a request for compensation in relation to claims for damage caused by damp and mould, and the running costs of ventilation equipment.
Walsall Housing Group Limited (202127405)
The complaint is about the landlord’s handling of the resident’s reports of boiler repair issues.
Metropolitan Thames Valley Housing (202109537)
The complaint is about the landlord’s: Response to the resident’s reports that the communal area of her property was in need of refurbishment. Complaint handling.
Optivo (202202109)
The complaint is about: The landlord’s response to the resident’s reports of a defective underfloor heating system within the property. The handling of the associated complaint
Tower Hamlets Homes (202127767)
The complaint concerns how the landlord handled the loss of the cold water supply and heating to the resident’s property .
Tower Hamlets Homes (202204027)
The complaint is about the landlord’s handling of the resident’s reports about a leak affecting the property.
Walsall Housing Group Limited (202125063)
REPORT COMPLAINT 202125063 Walsall Housing Group Limited 26 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Onward Homes Limited (202120809)
The complaint is about the landlord’s handling of: The resident’s Right to Buy (RTB) application. The associated complaint.
Poplar Housing And Regeneration Community Association Limited (202016666)
The complaint is about the landlord’s: Handling of the resident’s request for CCTV footage, following damage to his vehicle, and his subsequent request for compensation. Complaint handling.
Sovereign Housing Association Limited (202003454)
This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; the related complaint.
A2Dominion Housing Group Limited (202013653)
The complaint is about: The landlord’s response to the resident’s request about a driveway adaptation. The handling of the complaint at stage two.
Lambeth Council (202012031)
The complaint is about the landlord’s handling of the resident’s report of anti-social behaviour.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)