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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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25 Nov 2021 Maladministration Leicester City Council (201909564) Case 201909564 · Local Authority / ALMO or TMO The resident complains about the landlord’s handling of a number of repairs at the property. 25 Nov 2021 Maladministration Southwark Council (202010934) Case 202010934 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports regarding her upstairs neighbour installing a doorbell camera at … 25 Nov 2021 Maladministration Trent & Dove Housing Limited (202004506) Case 202004506 · ASB/Abuse/Nuisance The resident has complained about the landlord's handling of his reports of anti-social behaviour (ASB). 25 Nov 2021 Maladministration Wandle Housing Association Limited (201916149) Case 201916149 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of damp and mould in her bathroom, in relation … 24 Nov 2021 Maladministration Lambeth Council (201910159) Case 201910159 · Information and data management The resident has complained about the landlord's handling of various repair reports in particular: Repairs to her windows. Repairs to … 24 Nov 2021 Maladministration Lambeth Council (202006404) Case 202006404 · Information and data management The resident complains about: The landlord's handling of the kitchen renewal work at the property, and; its response to her … 24 Nov 2021 Maladministration Lambeth Council (202007286) Case 202007286 · Information and data management The resident complains about the landlord’s: Response to her reports of repairs at the property. Response to her reports of … 24 Nov 2021 Maladministration Lambeth Council (202104783) Case 202104783 · Local Authority / ALMO or TMO The leaseholder complains about the landlord’s handling of his application for consent to carry out alterations to the property. 24 Nov 2021 Maladministration Lambeth Council (202107314) Case 202107314 · Local Authority / ALMO or TMO The resident complaints about the landlord’s handling of: the installation of a shower head and water pump, and; boiler repairs. … 24 Nov 2021 Maladministration Newlon Housing Trust (202000770) Case 202000770 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance from the property above. The landlord’s … 23 Nov 2021 Maladministration Onward Homes Limited (202100742) Case 202100742 · Managing Relations The resident’s complaint is about: How the landlord handled repairs to the windows in a leasehold property from 2020 onwards. … 23 Nov 2021 Maladministration Paragon Asra Housing Limited (202002651) Case 202002651 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: excessive noise coming from his neighbour’s property; excessive … 22 Nov 2021 Maladministration London & Quadrant Housing Trust (L&Q) (202102186) Case 202102186 · Financial This complaint is about: The level of a service charge, following the time taken to set up a service charge … 19 Nov 2021 Maladministration London & Quadrant Housing Trust (202005639) Case 202005639 · Moving/Buying/Selling Home This complaint is about the landlord’s decision to withdraw its discretionary offer to the resident of a management transfer to … 19 Nov 2021 Maladministration Metropolitan Housing Trust Limited (202014430) Case 202014430 · Estate Management The resident’s complaint concerns: The landlord's response about the standard of cleaning and ground maintenance in the communal areas. The … 19 Nov 2021 Maladministration Tuntum Housing Association Limited (202005850) Case 202005850 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the residents reports of: Anti-social behaviour (ASB) including noise and nuisance and … 18 Nov 2021 Maladministration Newlon Housing Trust (202016860) Case 202016860 · Managing Relations The resident complains about: The landlord’s handling of repair works to the property, standard of the service provided in relation … 18 Nov 2021 Maladministration One Vision Housing Limited (202100235) Case 202100235 · Estate Management The complaint is regarding the landlord’s response to the resident’s request for additional works following the installation of a new … 18 Nov 2021 Maladministration Paragon Asra Housing Limited (202105462) Case 202105462 · Financial The complaint refers to: The landlord’s administration of the resident’s rent account. 17 Nov 2021 Maladministration Peabody Trust (202105141) Case 202105141 · Old Property Condition migrated-2025 The resident has complained about the landlord’s handling of repairs to his balcony door. 17 Nov 2021 Maladministration Sanctuary Housing Association (202012638) Case 202012638 · Managing Relations The complaint is about the landlord’s handling of the resident's reports of defects at his new build property. The Ombudsman … 17 Nov 2021 Maladministration Southern Housing Group Limited (202106187) Case 202106187 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to repairs in the resident’s property, in particular who is responsible for progressing … 17 Nov 2021 Maladministration The Guinness Partnership Limited (202108476) Case 202108476 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s requests for the windows in the property to be replaced. 17 Nov 2021 Maladministration Westminster City Council (202106311) Case 202106311 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to a fire door in the basement of the resident’s building, … 16 Nov 2021 Maladministration Peabody Trust (202101975) Case 202101975 · Managing Relations This complaint is about the landlord’s handling of: 15 Nov 2021 Maladministration London & Quadrant Housing Trust (202100650) Case 202100650 · ASB/Abuse/Nuisance REPORT COMPLAINT 202100650 London & Quadrant Housing Trust 11 November 2021 Our approach The Housing Ombudsman’s approach to investigating and … 15 Nov 2021 Maladministration Tower Hamlets Homes (202011685) Case 202011685 · Managing Relations The complaint is about the landlord’s handling of the replacement of the resident’s front door. Specifically, in regard to: the … 11 Nov 2021 Maladministration Tower Hamlets Council (202102736) Case 202102736 · ASB/Abuse/Nuisance The complaint is about the landlord’s decision to ask the resident to remove CCTV. 11 Nov 2021 Maladministration Westminster City Council (202108189) Case 202108189 · Managing Relations The complaint concerns the landlord’s handling of: Repairs, following the resident’s report of a water leak from the property above. … 10 Nov 2021 Maladministration Lewisham Council (202105873) Case 202105873 · Managing Relations The complaint about: The landlord’s response to the resident’s concerns about her boiler. The landlord’s handling of the associated complaint. 10 Nov 2021 Maladministration The Guinness Partnership Limited (202102353) Case 202102353 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of redecoration work to the resident’s hallway. 9 Nov 2021 Maladministration Leeds City Council (202007388) Case 202007388 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for repairs at the property. 8 Nov 2021 Maladministration Onward Homes Limited (201915422) Case 201915422 · Managing Relations The complaint is about the landlord’s: response to the leaseholder’s reports of water ingress from the roof of his two … 8 Nov 2021 Maladministration Torus62 Limited (202015133) Case 202015133 · Financial The complaint is about the landlord erroneously sending letters of tenancy breach and demand for payment in respect of water … 5 Nov 2021 Maladministration Birmingham City Council (202011553) Case 202011553 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports request for reimbursement of costs for repairs to the … 5 Nov 2021 Maladministration Thrive Homes Limited (202102346) Case 202102346 · Estate Management The complaint refers to: The landlord’s handling of the resident’s concerns about the location of the bin storage area, the … 4 Nov 2021 Maladministration Sovereign Housing Association Limited (202106885) Case 202106885 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of soundproofing to the resident’s home. 3 Nov 2021 Maladministration Southwark Council (202017488) Case 202017488 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to ongoing mould and damp issues at the property. 3 Nov 2021 Maladministration Westminster City Council (201914122) Case 201914122 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of an unknown smell in her home. 2 Nov 2021 Maladministration London & Quadrant Housing Trust (202015115) Case 202015115 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs to her front garden brick wall. The … 31 Oct 2021 Maladministration Hammersmith and Fulham Council (202012991) Case 202012991 · Managing Relations The complaint is about the level of compensation which the landlord offered for its acknowledged service failure in its response … 29 Oct 2021 Maladministration Sheffield City Council (201903587) Case 201903587 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to multiple repair issues reported by the resident. The landlord’s complaint handling has … 28 Oct 2021 Maladministration Clarion Housing Association Limited (202016236) Case 202016236 · Estate Management The complaint is regarding: The landlord’s response to the resident’s reports of a blocked drain. The landlord’s handling of the … 27 Oct 2021 Maladministration Metropolitan Thames Valley Housing (201903124) Case 201903124 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a leak into the property. Complaint handling. 27 Oct 2021 Maladministration Midland Heart Limited (202002627) Case 202002627 · Managing Relations The resident complained about the landlord’s: Handling of his stay in its supported living accommodation. Response to his complaint and … 26 Oct 2021 Maladministration Clarion Housing Association Limited (202015630) Case 202015630 · Managing Relations This complaint is about the landlord’s: Handling of repairs to the resident’s specialist disabled toilet. Complaint handling. 26 Oct 2021 Maladministration Southwark Council (202109562) Case 202109562 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports about the landlord’s staff. the landlord’s handling of the … 22 Oct 2021 Maladministration Stonewater Limited (202000534) Case 202000534 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 22 Oct 2021 Maladministration Yorkshire Housing Limited (202016536) Case 202016536 · Financial The complaint is about the landlord’s: Response to the resident’s service charge enquiries. Complaints handling. 21 Oct 2021 Maladministration Crawley Borough Council (202006821) Case 202006821 · Local Authority / ALMO or TMO This complaint is about how the landlord handled arrears on the resident’s rent account.