Paragon Asra Housing Limited (202110414)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request to be rehoused.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Epping Forest District Council (202206787)
The complaint is about the landlord’s: response to the resident’s reports of noise from her neighbour’s boiler; complaints handling.
London & Quadrant Housing Trust (202126700)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to his shower. The resident’s reports of a broken terrace light. The associated complaint.
Metropolitan Thames Valley Housing (202119152)
The complaint is about the landlord’s response to the resident’s report of a loss of heating and hot water.
Catalyst Housing Limited (202103564)
The complaint is about the landlord’s: Response to the resident's concerns about noise transference from a neighbouring property. Complaint handling.
Nottingham Community Housing Association Limited (202121658)
The complaint is about the landlord’s handling of the resident’s reports of access issues to her home, and of her subsequent complaint.
Notting Hill Genesis (202122043)
The complaint is about the landlord’s response to the resident’s reports about drainage to the en-suite bathroom at the property.
Redditch Borough Council (202102751)
The complaint is about the landlord’s handling of: Ensuring energy efficiency at the property, including rendering works, loft insulation works and the energy efficiency banding. Fence repair works. The complaint is also about the landlord’s complaints handling.
Longhurst Group Limited (202119021)
The complaint is about the landlord’s handling of the resident’s reports of mould on his wet room flooring.
Paragon Asra Housing Limited (202200720)
The complaint is about the landlord’s handling of repairs to the resident’s front door.
London Borough of Ealing (202113706)
The complaint is about the landlord’s handling of the leaseholder’s request to be allocated a shed based on their understanding of the leasehold agreement.
Onward Homes Limited (202127520)
The complaint is about: The landlord’s response to the resident’s reports about the condition of her kitchen and her request for the kitchen to be renewed. The landlord’s complaint handling.
Haringey London Borough Council (202202745)
The complaint is about the landlord’s handling of repairs to the resident’s boundary wall.
Hyde Housing Association Limited (202207146)
The complaint is about the landlord’s: Handling of a repair to the resident’s window lock. Handling of the resident’s complaint.
Peabody Trust (202113293)
This complaint is about the landlord’s handling of: the resident’s property transfer due to subsidence; the resident’s pest control reports.
Notting Hill Genesis (202203445)
The complaint is about the landlord’s implementation of contact restrictions on the resident.
GreenSquareAccord Limited (202206869)
The complaint concerns how the landlord handled: repairs to a leak in the property, and; the associated request for compensation.
Clarion Housing Association Limited (202113111)
The complaint is about the landlord’s handling of the resident’s mutual exchange, in particular the information provided about tenancy changes during the mutual exchange process.
East Suffolk Council (202206499)
The complaint concerns how the landlord handled the replacement of the windows in the property.
London & Quadrant Housing Trust (202007591)
The complaint is regarding: The landlord’s response to the resident’s reports of damp and mould and its handling of repairs, including to a bedroom window. The landlord’s response to the resident’s request to be rehoused.
London & Quadrant Housing Trust (202009492)
This complaint is about the landlord’s handling of: the repairs to remedy the damp and mould within the property the repairs to the front door the resident’s reports of the condition of the garden.
Westminster City Council (202012451)
This complaint is about the landlord’s: Response to the resident’s reports of damp and mould at her property. Handling of the associated complaint.
Wolverhampton City Council (202123355)
The complaint is about the landlord’s response to the resident’s reports of drainage issues at the property.
Hinckley and Bosworth Borough Council (202109753)
The complaint is about the landlord’s response to the resident’s concerns regarding: the boundary between his and his neighbour’s gardens; antisocial behaviour (ASB) from his neighbour.
Network Homes Limited (202120408)
The complaint is about the landlord’s response to the resident’s reports about: Allocation of parking bays. Its management of the parking area. The landlord’s complaints handling has also been investigated.
A2Dominion Housing Group Limited (202101199)
The complaint is regarding the landlord’s response to the resident’s reports of damp and mould in the property.
Brentwood Borough Council (202203645)
The complaint is about the landlord’s response to the resident’s request for a kitchen replacement.
Sanctuary Housing Association (202123312)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) from her neighbour (Mr A). The landlord’s handling of the associated complaint.
Southwark Council (202119848)
The complaint is about the landlord’s handling of required repairs and remedial works at the property, following a leak from the property above. The complaint is also about the landlord’s associated handling of the complaint.
Onward Group Limited (202203912)
The complaint is about the landlord’s handling of repairs to the resident’s windows.
Metropolitan Thames Valley Housing (202206836)
The complaint is about the landlord’s: response to the resident’s request for a replacement front door; complaints handling.
Norwich City Council (202115493)
The Complaint is about the landlord’s handling of: The leaseholder’s reports of damp at the property. The leaseholder’s complaint.
One Housing Group Limited (202115970)
The complaint is about the landlords handling of: Structural movement in the property and cracks. The residents reports of repairs.
Chisel Limited (202112550)
The complaint concerns: The landlord's handling of the resident’s reports of antisocial behaviour. The related complaint.
Clarion Housing Association Limited (202114416)
The complaint is about the landlord’s response to the resident’s concerns about the management and maintenance of the car parking area.
Lambeth Council (202116411)
The resident’s complaint is about the landlord’s handling of the reduction of the height of the property’s hedge .
Hammersmith and Fulham Council (202204229)
The complaint concerns: How the landlord handled reports of a blocked and overflowing waste pipe. The associated formal complaint into this matter.
Believe Housing Limited (202123042)
The complaint is about the landlord’s handling of the resident’s reports of a cold home and her concerns regarding the insulation of the property.
Clarion Housing Association Limited (202110906)
This complaint is about the landlord’s handling of the resident’s reports of an inconsistent water supply to her property.
Hammersmith and Fulham Council (202202575)
The complaint is about the landlord’s response to reports of faulty windows by the resident.
Hyde Housing Association Limited (202100088)
The complaint is about: The landlord’s response to the resident’s reports of a roof leak, including the resident’s reports of damage and the landlord’s handling of repairs. The landlord’s complaint handling.
London & Quadrant Housing Trust (202123437)
The complaint concerns: How the landlord handled the resident’s reports of noise nuisance from the communal heating system in the building. The associated formal complaint into this matter.
Paragon Asra Housing Limited (202004419)
The complaint is about the landlord’s: Response to the resident’s reports of problems with the roof and balcony at the property. Complaints handling.
Trafford Housing Trust Limited (202202308)
The complaint is about the landlord’s handling of the resident’s reports of heating issues within the property.
Inquilab Housing Association Limited (202006150)
The complaint is about the landlord’s: Response to the resident’s reports of a roof leak and defective pointing. Complaint handling.
Sovereign Living Limited (202101792)
This complaint is about the landlord’s handling of the resident’s request for the damage caused to the ceilings in the property to be rectified. The related complaint.
Wolverhampton City Council (202205867)
The complaint is about the landlord’s: response to the resident’s reports of repair issues in his bathroom; complaints handling.
Tower Hamlets Homes (202204302)
The complaint is about the landlord’s handling of repairs to the communal door entry/intercom system at the resident’s property.
Habinteg Housing Association Limited (202201806)
The complaint is about: The landlord’s handling of the replacement of the resident’s kitchen. The landlord’s handling of the resident’s complaint.
Hyde Housing Association Limited (202121437)
The complaint is about: The landlord’s handling of repairs to the property, including the kitchen, bathroom and guttering. The landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)