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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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8 Jan 2022 Maladministration Wandle Housing Association Limited (201911000) Case 201911000 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) from his neighbour. The associated … 7 Jan 2022 Maladministration Catalyst Housing Limited (202003824) Case 202003824 · Estate Management This complaint is about the landlord’s handling of the resident’s concerns about the allocation of parking spaces. 4 Jan 2022 Maladministration Hammersmith and Fulham Council (202010278) Case 202010278 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs following a flood at the resident’s property. 4 Jan 2022 Maladministration Leicester City Council (202010537) Case 202010537 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for repairs to her toilet, and to her living … 4 Jan 2022 Maladministration Westminster City Council (202106768) Case 202106768 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s warm air unit in his property. 31 Dec 2021 Maladministration Network Homes Limited (202013273) Case 202013273 · Managing Relations The complaint is regarding: The landlord’s management of, and communication around, cyclical works and associated maintenance and repair. The landlord’s … 30 Dec 2021 Maladministration Great Places Housing Association (202010282) Case 202010282 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s storage heaters, immersion heater, and electricity meter. The … 29 Dec 2021 Maladministration Southwark Council (202109904) Case 202109904 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns with reports of noise nuisance emanating from her property. 28 Dec 2021 Maladministration Haringey Council (202101167) Case 202101167 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). 23 Dec 2021 Maladministration Bournville Village Trust (202014113) Case 202014113 · Financial The complaint is about the landlord's application of payments made by the resident for a purpose she did not intend. 23 Dec 2021 Maladministration Midland Heart Limited (202015754) Case 202015754 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) in 2020. 23 Dec 2021 Maladministration Peabody Trust (202016983) Case 202016983 · Managing Relations The complaint is about: The landlord’s response to the reports of a leak within the resident’s property which subsequently resulted … 22 Dec 2021 Maladministration Metropolitan Housing Trust Limited (202015534) Case 202015534 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s Right to Buy application. 22 Dec 2021 Maladministration Optivo (202100001) Case 202100001 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request to sell her share in the property. 22 Dec 2021 Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202101157) Case 202101157 · Moving/Buying/Selling Home This complaint is about how the landlord handled the resident's request that it dispense with the requirement to repay the … 22 Dec 2021 Maladministration Poplar Housing And Regeneration Community Association Limited (202100940) Case 202100940 · Managing Relations The complaint is about the landlord’s handling of works required at the property, specifically, the resident is dissatisfied with delay … 22 Dec 2021 Maladministration Watford Community Housing Trust (201914487) Case 201914487 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s kitchen. 21 Dec 2021 Maladministration North Tyneside Council (202009313) Case 202009313 · Health and Safety (inc. building safety) The complaint is about the resident’s Gas Safety inspection on 2 April 2020. 21 Dec 2021 Maladministration Notting Hill Genesis (202013052) Case 202013052 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a broken door. 20 Dec 2021 Maladministration One Housing Group Limited (202100246) Case 202100246 · Estate Management The complaint is about the landlord’s handling of the resident’s report of a repair to the communal bike store door. 17 Dec 2021 Maladministration Birmingham City Council (202013786) Case 202013786 · Local Authority / ALMO or TMO The resident has complained about the landlord’s handling of repairs to her property. 17 Dec 2021 Maladministration Hexagon Housing Association Limited (202101844) Case 202101844 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a water leak from the property above. 17 Dec 2021 Maladministration Notting Hill Genesis (202101988) Case 202101988 · ASB/Abuse/Nuisance The complaint refers to the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and noise nuisance, and her … 16 Dec 2021 Maladministration Calico Homes Limited (202009798) Case 202009798 · Financial The complaint is about the landlord’s response to the resident’s reports about the rent arrears that accrued whilst in occupation … 16 Dec 2021 Maladministration Camden Council (202016028) Case 202016028 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of planned works. The cost of the planned works. 16 Dec 2021 Maladministration Clarion Housing Association Limited (202107827) Case 202107827 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s decant, return to his property, and request to be reimbursed … 16 Dec 2021 Maladministration Network Homes Limited (202010498) Case 202010498 · Estate Management The resident complains about how the landlord handled her reports of repairs needed to the communal hallway outside the property … 15 Dec 2021 Maladministration Hyde Housing Association Limited (202103219) Case 202103219 · Managing Relations The complaint is about the landlord erroneously changing the locks at the property and its subsequent investigation of the error. … 15 Dec 2021 Maladministration London & Quadrant Housing Trust (201911304) Case 201911304 · Estate Management The complaint is about the landlord’s decision to issue a notice to the resident to remove items that he had … 14 Dec 2021 Maladministration Hammersmith and Fulham Council (202105218) Case 202105218 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of damp. The associated complaint handling. 14 Dec 2021 Maladministration Southern Housing Group Limited (202015874) Case 202015874 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's reports of ASB, in particular with regards to the use … 14 Dec 2021 Maladministration Tendring District Council (202101347) Case 202101347 · Managing Relations The complaint is regarding the landlord’s handling of repairs to the resident’s property. This Service has also considered the landlord’s … 13 Dec 2021 Maladministration Hammersmith and Fulham Council (202017220) Case 202017220 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of repairs to her bathroom. 10 Dec 2021 Maladministration Notting Hill Genesis (202014951) Case 202014951 · Managing Relations This complaint is about the landlord’s handling of the resident’s complaint that it delayed in completing repairs to her wet … 9 Dec 2021 Maladministration Vivid Housing Limited (202010013) Case 202010013 · Old Property Condition migrated-2025 The resident complains about how the landlord responded to her reports of damp and mould in the property. 8 Dec 2021 Maladministration Southern Housing Group Limited (202009095) Case 202009095 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to investigate and resolve the resident’s reports of: Dog fouling by tenant A. … 6 Dec 2021 Maladministration Birmingham City Council (202010756) Case 202010756 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damage caused to: The hot tub at the … 3 Dec 2021 Maladministration Metropolitan Thames Valley Housing (202012607) Case 202012607 · Managing Relations The landlord’s response to window repairs and snagging reports. The Ombudsman has also considered the landlord’s complaint handling. 2 Dec 2021 Maladministration London & Quadrant Housing Trust (201916023) Case 201916023 · Managing Relations The complaint is about the landlord’s: Response to a leak at the resident’s property. Handling of remedial works following the … 2 Dec 2021 Maladministration Welwyn Hatfield Borough Council (202003333) Case 202003333 · Managing Relations The complaint is about the condition of the property when let to the resident. The Ombudsman has also considered the … 30 Nov 2021 Maladministration Hackney Council (202005813) Case 202005813 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of repairs in the property. 30 Nov 2021 Maladministration London & Quadrant Housing Trust (202015446) Case 202015446 · Managing Relations The complaints are about the landlord’s: Handling of repairs to the communal water supply pipe valves. Response to the resident’s … 30 Nov 2021 Maladministration Onward Homes Limited (202014307) Case 202014307 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of damp and mould in the property. 30 Nov 2021 Maladministration Peabody Trust 2018 (202002013) Case 202002013 · ASB/Abuse/Nuisance The complaint concerns: the landlord's response to the resident's reports of antisocial behaviour. the landlord's handling of the resident's request … 30 Nov 2021 Maladministration Shepherds Bush Housing Association Limited (202004086) Case 202004086 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to various repairs at the property. 29 Nov 2021 Maladministration Brighton and Hove City Council (202006311) Case 202006311 · ASB/Abuse/Nuisance The complaint concerns: The landlord's handling of the resident’s reports of antisocial behaviour from a neighbour. The landlord’s complaint handling. 29 Nov 2021 Maladministration Nottingham City Homes (202016325) Case 202016325 · Local Authority / ALMO or TMO The complaint is about the level of compensation offered by the landlord regarding acknowledged service failures relating to communal fence … 26 Nov 2021 Maladministration Catalyst Housing Limited (202011651) Case 202011651 · Moving/Buying/Selling Home The complaint is about the landlord's response to the residents’ reports of delays in the staircasing process. 26 Nov 2021 Maladministration Guinness Housing Association Limited (202109934) Case 202109934 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). 26 Nov 2021 Maladministration Norwich City Council (201914385) Case 201914385 · Local Authority / ALMO or TMO This complaint is about: a. the landlord’s response to the resident’s reports of noise nuisance; b. the landlord’s complaint handling.