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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

Most recent first
18 Feb 2022 Maladministration Birmingham City Council (202015944) Case 202015944 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of and communication regarding outstanding repairs for water leaks into the resident’s leasehold … 18 Feb 2022 Maladministration North Kesteven District Council (202008668) Case 202008668 · Estate Management The complaint is regarding the landlord’s: Handling of repairs at the resident’s property, including damp issues and works to her … 17 Feb 2022 Maladministration Birmingham City Council (202102644) Case 202102644 · Managing Relations REPORT COMPLAINT 202102644 Birmingham City Council 17 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 16 Feb 2022 Maladministration Birmingham City Council (202016076) Case 202016076 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s reports of damp and mould at the property. The landlord’s … 16 Feb 2022 Maladministration London & Quadrant Housing Trust (202101738) Case 202101738 · Financial The complaint is about the landlord’s decision to increase rent payments following an IT error. 16 Feb 2022 Maladministration Peabody Trust (202107980) Case 202107980 · ASB/Abuse/Nuisance The complaint is about how the landlord handled the resident’s reports of antisocial behaviour (ASB) and counter allegations of ASB … 15 Feb 2022 Maladministration Clarion Housing Association Limited (202012888) Case 202012888 · Old Property Condition migrated-2025 REPORT COMPLAINT 202012888 Clarion Housing Association Limited 15 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 14 Feb 2022 Maladministration Birmingham City Council (202106300) Case 202106300 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of problems with the heating system in the property. 14 Feb 2022 Maladministration Nottingham City Homes (202117035) Case 202117035 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s roof and her reports of damp and mould. 11 Feb 2022 Maladministration Cornwall Housing Limited (202010641) Case 202010641 · Local Authority / ALMO or TMO The complaint is about the landlords handling of the resident’s report of leaks from his roof. 11 Feb 2022 Maladministration Sovereign Housing Association Limited (201914495) Case 201914495 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s anti-social behaviour reports. 10 Feb 2022 Maladministration Hammersmith and Fulham Council (202101891) Case 202101891 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a door and window repair. 9 Feb 2022 Maladministration Birmingham City Council (202014399) Case 202014399 · Health and Safety (inc. building safety) The resident complains about the landlord’s handling of a gas safety check, and its handling of the subsequent formal complaint … 9 Feb 2022 Maladministration Epping Forest District Council (202103103) Case 202103103 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident's reports of noise disturbance. 9 Feb 2022 Maladministration Southwark Council (202111896) Case 202111896 · Estate Management The complaint is about the landlord’s response to the resident’s reports of inadequate cleaning to the communal parts of the … 8 Feb 2022 Maladministration Broadacres Housing Association Limited (202103840) Case 202103840 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the installation of a new Air Source Heat Pump (ASHP) heating system, … 8 Feb 2022 Maladministration Haringey Council (201914247) Case 201914247 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a roof leak , its offer of compensation … 4 Feb 2022 Maladministration Network Homes Limited (202112603) Case 202112603 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s repair reports after moving into her property following a mutual … 4 Feb 2022 Maladministration Newham Council (202017405) Case 202017405 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property. 3 Feb 2022 Maladministration Optivo (202110229) Case 202110229 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of excessive noise transference from a neighbouring property. The … 3 Feb 2022 Maladministration Orbit Group Limited (202006952) Case 202006952 · Managing Relations REPORT COMPLAINT 202006952 Orbit Group Limited 3 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 1 Feb 2022 Maladministration Hyde Housing Association Limited (202011049) Case 202011049 · Managing Relations The resident’s complaint is about the landlord’s response to a water leak. The Ombudsman has also considered the landlord’s complaint … 31 Jan 2022 Maladministration East Devon District Council (202100382) Case 202100382 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of external repairs to the resident’s property, including: External painting, rendering and facias. … 31 Jan 2022 Maladministration Kirklees Council (202009737) Case 202009737 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about noise disturbance from a neighbour. The landlord’s complaints … 31 Jan 2022 Maladministration Leeds City Council (202014700) Case 202014700 · ASB/Abuse/Nuisance REPORT COMPLAINT 202014700 Leeds City Council 31 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 31 Jan 2022 Maladministration Lodge Lane East Co-operative Housing Limited (202017618) Case 202017618 · ASB/Abuse/Nuisance REPORT COMPLAINT 202017618 Lodge Lane East Co-operative Housing Limited 7 June 2022 Our approach The Housing Ombudsman’s approach to investigating … 31 Jan 2022 Maladministration Magenta Living (202102090) Case 202102090 · ASB/Abuse/Nuisance REPORT COMPLAINT 202102090 Magenta Living 31 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 31 Jan 2022 Maladministration Onward Homes Limited (202109531) Case 202109531 · Financial The complaint is about the way the landlord handled: 31 Jan 2022 Maladministration Peabody Trust (201901683) Case 201901683 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident about his reports of anti-social behaviour (‘ASB’). 28 Jan 2022 Maladministration Metropolitan Housing Trust Limited (202100394) Case 202100394 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: the resident’s request for an EWS1 certificate; the related complaint. 28 Jan 2022 Maladministration Wandsworth Council (202102367) Case 202102367 · Moving/Buying/Selling Home The complaint concerns: the landlord's response to the resident’s reports of mould at the property. the landlord's response to the … 27 Jan 2022 Maladministration Bolton at Home Limited (202100885) Case 202100885 · Managing Relations The complaint is about the landlord’s: Response to reports of damp in the property. Response to damage to the property … 27 Jan 2022 Maladministration Clarion Housing Association Limited (202010581) Case 202010581 · Managing Relations The complaint concerns the landlord’s: handling of the kitchen replacement works including its communication with the resident. response to the … 27 Jan 2022 Maladministration Hammersmith and Fulham Council (202102637) Case 202102637 · Old Property Condition migrated-2025 The complaint is about the response to leaks into the property. 27 Jan 2022 Maladministration Haringey Council (202101286) Case 202101286 · Old Property Condition migrated-2025 REPORT COMPLAINT 202101286 Haringey Council 27 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 27 Jan 2022 Maladministration Islington Council (202011018) Case 202011018 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of noise nuisance from her neighbour. The landlord’s handling … 26 Jan 2022 Maladministration Arun District Council (201805246) Case 201805246 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of noise nuisance. Complaint handling. 26 Jan 2022 Maladministration London & Quadrant Housing Trust (202009794) Case 202009794 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of outstanding works to secure her front door, and … 26 Jan 2022 Maladministration NSAH (Alliance Homes) Limited (202108062) Case 202108062 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a reported pigeon infestation and the mess this causes at the resident’s … 21 Jan 2022 Maladministration Leeds and Yorkshire Housing Association Limited (202100378) Case 202100378 · ASB/Abuse/Nuisance The complaint refers to the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) from her neighbour and their … 19 Jan 2022 Maladministration London & Quadrant Housing Trust (202103687) Case 202103687 · Managing Relations The complaint is about: The landlord’s handling of repair works to the resident’s property, including the conduct of members of … 19 Jan 2022 Maladministration Thames Valley Housing Association Limited (202111793) Case 202111793 · Moving/Buying/Selling Home The complaint refers to the resident’s concern about the length of time it took the landlord to update its records … 18 Jan 2022 Maladministration Orbit Group Limited (202005473) Case 202005473 · Managing Relations This complaint is about: The landlord’s response to the resident’s reports of a blocked drain causing sewage to overflow in … 18 Jan 2022 Maladministration Sanctuary Housing Association (202103334) Case 202103334 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of multiple repair issues at her property, including: a … 17 Jan 2022 Maladministration Barking and Dagenham Council (201900890) Case 201900890 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise emanating from her neighbour’s property. The Ombudsman … 17 Jan 2022 Maladministration Bernicia Group (202115529) Case 202115529 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the repair of the resident’s heating and hot water system, and the … 14 Jan 2022 Maladministration Metropolitan Housing Trust Limited (202015484) Case 202015484 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a faulty door and intercom system. 14 Jan 2022 Maladministration Shepherds Bush Housing Association Limited (202107108) Case 202107108 · Managing Relations The complaint refers to the landlord’s handling of: The resident’s reports of a blocked drain and his request for compensation. … 12 Jan 2022 Maladministration Clarion Housing Association Limited (202016776) Case 202016776 · Old Property Condition migrated-2025 The landlord's handling of repairs to fix a leak in the property and subsequent reports of damage. 12 Jan 2022 Maladministration Orbit Group Limited (202004678) Case 202004678 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti social behaviour (ASB). Complaints handling.