Hammersmith and Fulham Council (202206648)
The complaint is about the landlord’s handling of the resident’s:: Report of a kitchen window leak. Report of a kitchen roof leak. associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London & Quadrant Housing Trust (202120419)
The complaint is about the landlord’s response to reports of contractors entering the resident’s premises without permission.
The Riverside Group Limited (202210893)
The complaint is about the landlord’s handling of repairs to the gable end of the resident’s property.
Walsall Housing Group Limited (202203203)
The complaint is about the landlord’s: Response to reports of a leak from the property above. Handling of the associated complaint.
GreenSquareAccord Limited (202208247)
The complaint is about the landlord’s handling of the resident’s requests for flooring disability adaptations to her property and to be reimbursed for the cost of these to her.
The Guinness Partnership Limited (202202262)
The complaint is about the landlord’s handling of: The resident’s report of a leak from the loft hatch in the communal area and the associated damage. The associated complaint.
Anchor Hanover Group (202118688)
The complaint is about the landlord’s handling of repairs to the resident’s bathroom and the level of compensation offered.
Clarion Housing Association Limited (202016525)
The complaint is about the landlord’s response to the resident about damp and mould at her property.
Hammersmith and Fulham Council (202206018)
The complaint concerns: The landlord’s response to the resident’s reports of damp and mould in the property. The associated formal complaint of this matter.
Leeds City Council (202205740)
The complaint is about: The landlord’s handling of the resident’s request for a back-garden fence to be erected. The landlord’s handling of the resident’s reports of foxholes in the back-garden.
Notting Hill Genesis (202117594)
The complaint is about: The level of redress offered by the landlord for its acknowledged failures in its response to the resident’s reports of loss of heating for a significant period of time. The landlord’s complaint handling. The landlord’s record keeping.
Plexus UK (First Project) Limited (202208101)
The complaint is about: The landlord’s handling of repairs to the resident’s heating and hot water systems and the level of compensation offered. The associated complaint handling.
Southern Housing Group Limited (202206100)
The complaint is about: The landlord’s handling of the resident’s reports of no heating and hot water in the property. The landlord’s handling of the associated complaint.
Tower Hamlets Homes (202209156)
The complaint is about: The landlord’s handling of repairs to the kitchen patio doors. The landlord’s handling of repairs to the front and back windows.
A2Dominion Housing Group Limited (202121643)
The complaint is about the landlord’s response to the resident’s: Reports of repairs to her roof and associated remedial work. The related complaint.
Optivo (202113230)
The complaint is about: The landlord’s response to the resident’s report of a roof leak. The landlord’s complaint handling.
A2Dominion Housing Options Limited (202205233)
The complaint is about the landlord’s response to the resident’s reports about his heating and hot water system.
Haringey London Borough Council (202202708)
The complaint is about the landlord’s: response to the complainant’s concerns regarding fire safety works at her property and communal building; complaints handling.
Haringey London Borough Council (202210235)
The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs to her fence.
Tower Hamlets Homes (202121056)
The complaint is about the landlord’s handling of: The resident’s reports of heating and hot water issues in the property. The associated complaint.
Sanctuary Housing Association (202200139)
The complaint is about the landlord’s handling of the resident’s request for replacement of the windows and external doors at her property.
Clarion Housing Association Limited (202111768)
The complaint is about the landlord’s handling of: a. the resident’s request for an inspection of her heating system; b. the associated complaint.
Orbit Group Limited (202109503)
REPORT COMPLAINT 202109503 Orbit Group Limited 6 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
The Riverside Group Limited (202207613)
The complaint is about the landlord’s response to the resident’s reports regarding his door, and his subsequent request to be reimbursed for the cost of additional energy usage due to the resulting draughts.
Birmingham City Council (202113825)
The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom floor. The resident’s complaint.
East Midlands Housing Group Limited (202201886)
The complaint is about the landlord’s handling of: The resident’s requests for it to replace her flooring, and the quality of its associated works and communication. The associated complaint.
Cognatum Estates Ltd (202014828)
The complaint is about:
Royal Borough of Kensington and Chelsea (202200791)
The complaint is about the landlord’s handling of: The resident’s reports of a water leak at his property. The resident's temporary decant. The resident’s complaint, including his claim for compensation.
Birmingham City Council (202121986)
REPORT COMPLAINT 202121986 Birmingham City Council 6 June 2023 Our approach […]
East Midlands Housing Group Limited (202121983)
REPORT COMPLAINT 202121983 East Midlands Housing Group Limited 13 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Kingston upon Hull City Council (202125791)
The complaint is about the landlord’s handling of repairs to the property relating to damp. This report also examines the landlord’s complaint handling.
London & Quadrant Housing Trust (202208063)
The complaint is about the landlord’s: response to the resident’s request for aerial spikes; complaints handling.
Newlon Housing Trust (202013332)
The complaint is about the landlord’s: Response to the resident’s reports of water ingress through their ceiling; Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Thrive Homes Limited (202204257)
The complaint is about the landlord’s handling of the resident’s reports of poor communal cleaning. The Ombudsman has also considered the landlord’s record keeping.
Lambeth Council (202208360)
The complaint is about the landlord’s response to the resident’s reports of lighting and electrical concerns.
A2Dominion Housing Group Limited (202202700)
The landlord’s handling of the residents’ reports of ongoing water ingress from their bedroom window.
Metropolitan Thames Valley Housing (202122002)
The complaint is about the landlord’s: Handling of repairs to the resident’s hot water system and the subsequent offer of compensation; Customer service.
Birmingham City Council (202123521)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at the property. Response to the resident’s reports about rodents in the property. Response to the resident’s request for compensation for the damage caused to her belongings by the rodents, damp and mould. Record keeping. …
Housing For Women (202008719)
The resident has complained about the landlord’s handling of her reports of leaks, damp and mould at the property.
Manchester City Council (202101585)
The resident complains about the landlord’s handling of: Reports of problems with the wet room at the property, and; kitchen repairs The Ombudsman has also considered the landlord’s record keeping.
Rochdale Boroughwide Housing Limited (202205227)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by her neighbours and their dog.
Anchor Hanover Group (202208627)
The complaint is about the landlord’s handling of the resident’s request to be reimbursed for the cost of an electrician’s call-out recharge by it to her, and its associated record keeping.
East Devon District Council (202210793)
The complaint is about the landlord's handling of the resident's concerns regarding the condition of the property he took over the tenancy of, and the associated repairs.
Hightown Housing Association Limited (202107538)
The complaint is about: The landlord’s handling of the resident’s reports of defects in the property. The landlord’s handling of the resident’s complaint about the condition in which the property had been handed over to her.
Housing Solutions (202206842)
The complaint is about the landlord’s handling of repairs to the communal bike shed.
The Riverside Group Limited (202208736)
The complaint is about the landlord’s decision to recharge the resident for the repair to the soffit.
Basildon Borough Council (202112531)
The complaint is about the landlord’s handling of repairs to the resident’s window, roof, brickwork, and balcony.
The Guinness Partnership Limited (202111591)
The complaint is about the landlord’s handling of: The repair to the resident’s patio door and the associated offer of compensation. The formal complaint.
Orbit Housing Association Limited (202115952)
The complaint is about the landlord’s: Response to the resident’s reports of two damp patches to the ceiling at the property. Complaint handling. Record keeping.
Rochdale Boroughwide Housing Limited (202113713)
The complaint is about the landlord’s response to the resident’s reports about drainage issues and damage caused to her property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)