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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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21 Mar 2022 Maladministration Haringey Council (201909345) Case 201909345 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports concerning a water leak from the property above. the … 18 Mar 2022 Maladministration Birmingham City Council (202011501) Case 202011501 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a request for a replacement kitchen. The Ombudsman has also considered the … 18 Mar 2022 Maladministration Birmingham City Council (202107243) Case 202107243 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports that a communal pipe was leaking into her bathroom. … 18 Mar 2022 Maladministration Clarion Housing Association Limited (202105446) Case 202105446 · Financial This complaint is about the landlord’s response to the resident’s request for information about his service charges, and its handling … 18 Mar 2022 Maladministration Royal Borough Of Greenwich (202012334) Case 202012334 · Managing Relations This complaint is about: the level of redress the landlord offered in respect of its acknowledged delays and failures while … 17 Mar 2022 Maladministration Metropolitan Housing Trust Limited (202009265) Case 202009265 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of the resident’s request for an EWS1 form. 16 Mar 2022 Maladministration Catalyst Housing Limited (202105781) Case 202105781 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s concerns surrounding the inspection and replacement of an extractor fan … 15 Mar 2022 Maladministration Birmingham City Council (202109631) Case 202109631 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about an external water leak. This investigation has also … 15 Mar 2022 Maladministration Metropolitan Thames Valley Housing (202110558) Case 202110558 · ASB/Abuse/Nuisance The complaint is about: The landlord's handling of the resident's reports of anti-social behaviour. The landlord's complaint handling. 15 Mar 2022 Maladministration Sovereign Housing Association Limited (202011600) Case 202011600 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a flea infestation inside her property and in … 14 Mar 2022 Maladministration Birmingham City Council (202117144) Case 202117144 · Estate Management The complaint is about the landlord’s response to the resident’s query about window cleaning. 14 Mar 2022 Maladministration Salix Homes Limited (202109487) Case 202109487 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about the conduct of an operative who had attended … 14 Mar 2022 Maladministration Southern Housing Group Limited (202008950) Case 202008950 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of repairs to: The resident’s immersion heater. The mixer taps to the resident’s … 11 Mar 2022 Maladministration Lambeth Council (202101047) Case 202101047 · ASB/Abuse/Nuisance The complaint it about the landlord’s handling of: The resident’s anti-social behaviour (ASB) reports. The associated record keeping. 11 Mar 2022 Maladministration London & Quadrant Housing Trust (202111792) Case 202111792 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a leak in the property, and his subsequent … 11 Mar 2022 Maladministration Onward Homes Limited (202102755) Case 202102755 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a wide range of repairs to the resident’s home. 11 Mar 2022 Maladministration The Guinness Partnership Limited (202115088) Case 202115088 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of leaks coming from skylight windows into her home. 10 Mar 2022 Maladministration Metropolitan Thames Valley Housing (202105708) Case 202105708 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a leak at the property. The complaint is … 10 Mar 2022 Maladministration Progress Housing Association Limited (202112857) Case 202112857 · Old Property Condition migrated-2025 The complaint is about the landlord’s revocation of permission to extend the garden at the property. 9 Mar 2022 Maladministration Shepherds Bush Housing Association Limited (202006610) Case 202006610 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request to run a business from her property. 7 Mar 2022 Maladministration East Devon District Council (202114420) Case 202114420 · Managing Relations The complaint is about: The landlord’s handling of the replacement of the resident’s kitchen prior to her occupation of the … 7 Mar 2022 Maladministration Stoke-on-Trent City Council (202015689) Case 202015689 · Managing Relations This complaint is about the landlord’s handling of roof repairs. The Ombudsman has also investigated the landlord’s complaint handling and … 5 Mar 2022 Maladministration Plus Dane Housing Limited (202105871) Case 202105871 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise disturbance by a … 4 Mar 2022 Maladministration Optivo (202104585) Case 202104585 · Estate Management The complaint is about: The landlord's response to reports of rubbish left in the communal areas, which caused an infestation … 3 Mar 2022 Maladministration Haringey Council (202102332) Case 202102332 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s repairs reports about a bathroom ‘pod’ extension to the property. 3 Mar 2022 Maladministration Islington Council (202104771) Case 202104771 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report of damp and mould in her property. 3 Mar 2022 Maladministration London & Quadrant Housing Trust (202004153) Case 202004153 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of window disrepair. 3 Mar 2022 Maladministration The Guinness Partnership Limited (202012435) Case 202012435 · Moving/Buying/Selling Home The complaint is about Plymouth Community Homes and Guinness’ communication with the residents about their tenancy status both prior to, … 2 Mar 2022 Maladministration Onward Homes Limited (202107041) Case 202107041 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of damp and mould in the property and its … 1 Mar 2022 Maladministration Onward Homes Limited (202011993) Case 202011993 · Managing Relations The residents have complained about the landlord’s handling of defects they have reported. The Ombudsman has also considered the landlord’s … 28 Feb 2022 Maladministration Aspire Housing Limited (202101155) Case 202101155 · Managing Relations The complaint is about the landlord’s response to the residents report of a roof leak. The report will also address … 28 Feb 2022 Maladministration Homes Plus Limited (202116484) Case 202116484 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of pests in her loft. 28 Feb 2022 Maladministration Leeds City Council (202111771) Case 202111771 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a wide range of repairs at the resident’s property. 28 Feb 2022 Maladministration London & Quadrant Housing Trust (202112708) Case 202112708 · Estate Management The complaint is about the landlord’s: Response to the resident’s request that it cuts back overgrown hedges and trees. Complaint … 28 Feb 2022 Maladministration Royal Borough of Kensington and Chelsea (202112145) Case 202112145 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a flood at his property. 28 Feb 2022 Maladministration Torus62 Limited (202017501) Case 202017501 · Estate Management The complaint is regarding the landlord’s decision to remove three trees from the resident’s property. 28 Feb 2022 Maladministration Wandle Housing Association Limited (202110380) Case 202110380 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak into the resident’s property. 26 Feb 2022 Maladministration Places for People Homes Limited (202111255) Case 202111255 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports of damp and mould in his property. 25 Feb 2022 Maladministration London Borough of Hillingdon (202109796) Case 202109796 · Estate Management The complaint is about the landlord’s handling of: exterior repairs to the guttering at the resident’s property. the associated complaint. 25 Feb 2022 Maladministration Vivid Housing Limited (202007902) Case 202007902 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repair issues, including asbestos works, structural concerns, and … 24 Feb 2022 Maladministration Birmingham City Council (202103998) Case 202103998 · Financial The complaint is about the landlord’s response to the resident’s reports of missing doors in his property. 24 Feb 2022 Maladministration Clarion Housing Association Limited (202106169) Case 202106169 · Managing Relations The complaint concerns: The length of time scaffolding was erected outside the property. The associated formal complaint into the matter. 24 Feb 2022 Maladministration Home Group Limited (202100663) Case 202100663 · ASB/Abuse/Nuisance The complaint is about how the landlord handled reports of antisocial behaviour (ASB) from the resident. 24 Feb 2022 Maladministration The Guinness Partnership Limited (202114705) Case 202114705 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord following acknowledged service failures relating to its repairs … 23 Feb 2022 Maladministration Bromford Housing Association Limited (202007837) Case 202007837 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of flooding at the property and associated damage. 23 Feb 2022 Maladministration Orbit Housing Association Limited (202001562) Case 202001562 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of resident’s concerns about: Asbestos in the garden at the property and the … 21 Feb 2022 Maladministration Camden Council (202007497) Case 202007497 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of restorative works at the resident’s property, following a water leak. The landlord’s … 21 Feb 2022 Maladministration Optivo (202105121) Case 202105121 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of her complaint about Anti Social Behaviour (“ASB”). 21 Feb 2022 Maladministration Southwark Council (202006396) Case 202006396 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s decision not to install a hand basin in the bathroom of the property. 21 Feb 2022 Maladministration Thanet District Council (202100615) Case 202100615 · Old Property Condition migrated-2025 The complaint is about the landlords’ handling of the residents’ concerns about the condition of the kitchen including the lack …