Your Housing Limited (202118990)
The complaint is about the landlord’s: communication about the removal of the camera from the door entry system. complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Guinness Housing Association Limited (202205602)
The complaint is about: the landlord’s response to the resident’s request for a kitchen renewal. the landlord’s handling of the resident’s complaint.
Salix Homes Limited (202213960)
The complaint is about the landlord’s response to the resident’s request that it replace the dividing fence in his garden.
The Guinness Partnership Limited (202207104)
The complaint is about: the landlord’s response to the resident’s reports of damp and mould within her property and subsequent offer of compensation, and; the landlord’s complaint handling.
Thurrock Council (202102215)
The complaint is about the landlord’s response to the residents reports of an insecure front door.
Stroud District Council (202212935)
The complaint is about the landlord’s handling of remedial works in the resident’s property following a leak from the bath.
Derby City Council (202124724)
The complaint is about: The landlord’s handling of repairs needed to the resident’s kitchen cupboards. The Ombudsman has also considered the landlord’s complaints handling.
Lambeth Council (202115695)
The complaint is about the landlord's response to the resident's reports about repairs to the garden wall at the property.
Norwich City Council (202122852)
The complaint is about; The landlord’s handling of repairs to the guttering. The landlord’s complaint handling.
Places for People Group Limited (202213764)
The complaint is about the landlord’s handling of the resident’s request for her kitchen to be replaced due to damp and disrepair.
Epping Forest District Council (202214043)
The complaint is about the landlord’s response to the resident’s reports of its contractors’ behaviour, and the subsequent compensation offered.
London & Quadrant Housing Trust (202119188)
The complaint is about: The landlord’s response to the resident’s reports of a leak from the balcony above her property, and the resulting damage caused. The landlord’s handling of the associated complaint.
Rochdale Boroughwide Housing Limited (202119072)
The complaint is about the landlord’s handling of the resident’s reports concerning damp and mould in the property. The Ombudsman has also considered the landlord’s record keeping.
Metropolitan Thames Valley Housing (202123446)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and fly tipping. The landlord’s handling of the associated complaint.
Platform Housing Group Limited (202204721)
The complaint concerns the landlord’s handling of repairs to the resident’s bathroom skirting board, bathroom door, bathroom cupboard flooring, a crack in the kitchen ceiling, a faulty intercom, and bathroom handrail.
Plexus UK (First Project) Limited (202119456)
The complaint is about: The time taken by the landlord to update the Department of Work and Pensions (DWP) on the resident's change in circumstances, and her subsequent request for a rent reimbursement. The landlord’s handling of the complaint.
Estuary Housing Association Limited (202127401)
The complaint concerns how the landlord handled repairs at the property and the level of compensation it offered.
Home Group Limited (202213632)
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould in the outhouse/utility room of the property. Handling of the associated complaint.
Leeds City Council (202118443)
The complaint is about the landlord’s response to the resident’s request for a repair to broken glazing above her front door.
Abri Group Limited (202105835)
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Complaint handling.
Arhag Housing Association Limited (202101604)
This complaint is about the landlord’s handling and response to the resident’s reports of: repairs required to the communal lift; repairs required to the windows in the property; water penetration through the ceiling during rainfall; the landlord’s record keeping and the related complaint.
Hammersmith and Fulham Council (202117830)
The complaint is regarding: The landlord’s response to the resident’s reports of water ingress, damp, and mould in the property. Its handling of the associated formal complaint.
Hyde Housing Association Limited (202117794)
The complaint is about the landlord’s handling of: Repairs to the resident’s immersion heater. The associated complaint.
Milton Keynes Council (201902957)
The complaint is about the landlord’s: Response to the resident’s reports of multiple repairs required at the property. Complaint handling. Record keeping.
Sanctuary Housing Association (202205743)
The complaint is about the landlord’s: Communication regarding appointments for a gas safety check, a stop tap leak and a damp and mould inspection. Handling of the associated complaint.
The Guinness Partnership Limited (202113264)
The complaint is about the landlord’s: Handling of the resident’s reports of repairs required to plaster cracks at the property. Complaint handling.
London & Quadrant Housing Trust (202205075)
The complaint concerns how the landlord handled repairs to the kitchen sink and balcony in the property.
Peabody Trust (202109625)
Newham Council (202111880)
The complaint is about: The landlord’s handling of a report of antisocial behaviour regarding the resident, which resulted in her receiving a warning letter; The landlord’s response to the resident’s complaint about the conduct of an employee; The landlord’s complaint handling.
The Riverside Group Limited (202208737)
The complaint is about: The landlord’s response to the resident’s request that his kitchen, kitchen door, windows, external doors and radiators be repaired or replaced. The landlord’s handling of the assciated complaint.
Westminster City Council (202205212)
REPORT COMPLAINT 202205212 Westminster City Council 27 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Bristol City Council (202120397)
The complaint is about the landlord’s handling of the resident’s reports about the poor condition of their neighbour’s garden.
Southwark Council (202102902)
The complaint is about the landlord’s handling of the resident’s reports of loss of heating to her home. The Ombudsman has also assessed the landlord’s complaint handling.
Islington Council (202126743)
The complaint is about the landlord’s: Response to the resident’s reports of an infestation of mice at his property. Handling of the related complaint.
London & Quadrant Housing Trust (202209429)
The complaint is about the landlord’s response to the resident’s request for their fence to be repaired.
Paragon Asra Housing Limited (202206764)
The complaint is about the landlord’s: Response to the resident’s request for her kitchen to be renewed. Handling of repairs to the resident’s kitchen. Handling of repairs to the resident’s toilet. Handling of repairs to the resident’s skylight. Handling of the resident’s reports of damp and mould in the property. …
Birmingham City Council (202122983)
The complaint is about: The landlord’s refusal to replace the resident’s kitchen. The landlord’s record keeping.
Royal Borough Of Greenwich (202121873)
The complaint is about the landlord’s handling of the resident’s complaints of gaps between the concrete floor and skirting boards in the property, and a subsequent draught and cold.
Settle Group (202208571)
The complaint is about: The landlord’s handling of the resident’s reports of defects in his property including the length of time taken to rectify this. The associated complaint handling.
West Kent Housing Association (202123016)
The complaint is about the landlord's response to the resident’s concerns about proposed changes to the alert systems at their property.
London & Quadrant Housing Trust (202203488)
The complaint is about the landlord’s handling of a job to replace the resident’s blind. This Service has also made a separate finding regarding the landlord’s handling of the complaint.
The Riverside Group Limited (202208873)
The complaint is about the landlord's response to the resident’s reports about her fence.
Hammersmith and Fulham Council (202109579)
REPORT COMPLAINT 202109579 Hammersmith and Fulham Council 16 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to […]
London Borough of Croydon (202117164)
The complaint is about: The landlord’s handling of the resident’s succession to her late mother’s tenancy. The landlord’s associated complaint handling.
Harlow District Council (202209969)
The complaint is about the landlord’s handling of: The resident’s report that his toilet was not flushing. The associated complaint.
Peabody Trust (202208073)
The complaint is about the landlord’s: Response to the resident’s request for access to scaffolding to be relocated. Handling of the resident’s complaint.
Camden Council (202112376)
REPORT COMPLAINT 202112376 Camden Council 17 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Haringey London Borough Council (202205995)
The complaint concerns how the landlord handled works to rectify damp and mould in the resident's property.
Riverside Housing Co-operative (Redditch) Limited (202204443)
The complaint is about the landlord’s: response to the resident’s reports of a draught impacting his property; complaints handling.
Sandwell Metropolitan Borough Council (202204475)
The complaint is about the landlord’s response to the resident’s reports that its contractor damaged her kitchen flooring.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)