Believe Housing Limited (202128510)
The complaint is about the landlord’s handling of:
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Brighton and Hove City Council (202126858)
This complaint is about the landlord’s response to the resident’s concerns regarding repairs to the property, following a mutual exchange.
Leeds City Council (202126341)
The complaint is about: The landlord’s handling of various repairs needed to the resident’s property. The landlord’s handling of the associated complaint.
Nottingham City Homes Registered Provider Limited (202118061)
REPORT COMPLAINT 202118061 Nottingham City Homes 28 February 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Paragon Asra Housing Limited (202211764)
The complaint is about the landlord’s handling of bathroom repairs.
Peabody Trust 2018 (202013563)
The complaint is about: The landlord’s handling of reports of anti-social behaviour and noise nuisance. Complaint handling.
Trident Housing Association Limited (202105175)
REPORT COMPLAINT 202105175 Trident Housing Association Limited 28 February 2023 Our approach […]
Wandle Housing Association Limited (202125872)
The resident complains about how the landlord handled repairs at the property. The repairs include: Damp and mould. Repairs to the front door. Repairs to the ventilation system. Repairs to the heating system. Windows repairs. Electrical repairs.
Westminster City Council (202212282)
This complaint is about: The compensation provided by the landlord to the resident following repeated heating and hot water repairs. The landlord’s handling of the resident’s complaint.
A2Dominion Housing Group Limited (202120246)
The complaint is about the landlord’s handling of: repairs to the resident’s bathroom. the resident’s complaint about the repairs.
Futures Housing Group Limited (202205122)
The complaint is about the landlord’s handling of: The replacement of the resident’s communal letterboxes. The resident’s complaint.
Gateshead Metropolitan Borough Council (202126868)
The complaint concerns: The landlord’s response to the resident’s request for remedial action to be carried out to trees overhanging their property. The associated formal complaint into this matter.
Lincolnshire Housing Partnership Limited (202108665)
The complaint is about; the landlord’s response to the resident’s reports of damp and mould. the landlord’s complaint handling.
London Borough of Enfield (202122007)
The resident complained about the landlord's handling of works in response to her reports of damp and mould in the property.
Orbit Group Limited (202105165)
This complaint is about the landlord’s: Response to a rat infestation; Complaint handling; Record keeping.
Southwark Council (202200714)
The complaint is about: The landlord’s response to reports of leaks into the property. The landlord’s handling of the associated complaint.
Southwark Council (202204516)
The complaint is about the landlord’s handling of heating issues within the resident’s property, and the subsequent compensation offered.
Tower Hamlets Homes (202121277)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould in the property. The related complaint.
Wandle Housing Association Limited (202214608)
The complaint is about the landlord’s handling of a bedroom window repair.
Birmingham City Council (202114358)
The complaint is about: The landlord’s: Response to the resident’s reports of noise. Complaint Handling.
Hammersmith and Fulham Council (202202428)
The complaint is about the landlord’s: response to the leaseholder's reports of multiple leaks into her property; complaints handling.
Home Group Limited (202203691)
The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. The associated complaint.
Lambeth Council (202210024)
The complaint is about the landlord's handling of the resident’s window repairs, and his subsequent request for compensation.
Lewisham Council (202109734)
The complaint is about the landlord’s handling of: The resident’s concerns about the condition of the property when she moved in. The associated complaint.
The Guinness Partnership Limited (202127883)
The complaint is about the landlord’s: Handling of repairs to the resident’s property. Associated complaint handling. Record keeping.
Welwyn Hatfield Borough Council (202204677)
The complaint is about the landlord’s: Handling of the resident’s reports of a boiler leak. Complaint handling.
London & Quadrant Housing Trust (202107703)
The landlord’s handling of the resident’s reports of blocked drains and sewage ingress. The landlord’s complaint handling.
Shepherds Bush Housing Association Limited (202203085)
The complaint is about the landlord’s response to the leaseholder’s concerns about the service charge.
Wolverhampton City Council (202116971)
The complaint concerns: The landlord's response to concerns about the information provided at signup regarding parking and the suitability of the property. The landlord’s handling of a report about a privacy issue.
Birmingham City Council (202119233)
The resident has complained about: The landlord’s handling of annual gas safety checks at the property and its decision that the checks were necessary. The landlord’s handling of the associated formal complaint has also been considered.
Barking and Dagenham Council (202211917)
The complaint is about the landlord’s handling of repairs to a gate to a communal garage, and the subsequent offer of compensation for this.
Bristol City Council (202107993)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (“ASB”) and noise nuisance from a neighbour.
Oadby and Wigston Borough Council (202202740)
The complaint is about the landlord’s response to the leaseholder’s request for a refund of service charges for communal cleaning services.
Cheshire Peaks & Plains Housing Trust (202211333)
The complaint is about the landlord’s: response to the resident’s request for a pathway to be replaced in her garden; response to the resident’s request for a like-for-like replacement front door; response to the resident’s concerns regarding the behaviour of a staff member; complaints handling.
Harlow District Council (202121157)
The complaint is about the landlord’s handling of the resident’s request for it to replace a wall in her back garden, and her safety concerns surrounding this.
Abri Group Limited (202109697)
The complaint is about: The landlord’s decision to decline the resident’s request to level their garden to make it more accessible. The landlord’s complaint handling.
London & Quadrant Housing Trust (202015388)
The complaint is about: The landlord’s response to the resident’s reports of heating issues within his property and his concerns about increased energy costs. The landlord’s handling of the associated complaint.
Barking and Dagenham Council (202113701)
The resident complains about: How the landlord handled her reports of damp and mould in the property. How the landlord handled her formal complaint.
Clarion Housing Association Limited (202102226)
The complaint is about the landlord’s: Response to the resident’s fire safety enquiries. Complaints handling.
Livv Housing Group (202113921)
The complaint is about the landlord’s: Handling of the resident’s reports about the condition of her garden; Response to reports of outstanding repairs to the drainage at the property. This investigation has also considered the landlord’s: Communication; Record keeping and complaint handling.
London Borough of Barking and Dagenham (202210149)
The complaint is about the landlord’s handling of: The resident’s report of a communal repair, her associated health and safety concern, and the subsequent offer of compensation for this. The associated complaint.
Royal Borough of Kensington and Chelsea (202210570)
The complaint is about the landlord's handling of repair works following the resident's reports of a leak from the above property, including the length of time taken and the standard of the redecoration works.
Lewisham Council (202207293)
The complaint is about the landlord’s handling of:
Peabody Trust (202123676)
The complaint concerns: The level of compensation offered by the landlord following the loss of heating and hot water for a five-week period. The associated complaints handling.
Folkestone & Hythe District Council (202127345)
The complaint concerns the landlord’s handling of repairs to the door entry system of the building and its decision to decline the resident’s request for compensation.
Newlon Housing Trust (202215690)
The complaint is about the landlord’s handling of: The resident’s request for a bannister to be installed on her staircase, and the subsequent offer of compensation for this. The associated complaint.
Nottingham City Homes Registered Provider Limited (202214529)
The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the patio doors when the resident moved into the property and the amount of compensation offered. The landlord’s complaint handling.
Onward Homes Limited (202213478)
The complaint is about the landlord’s handling of the installation of new windows in the resident’s property and subsequent remedial works.
Southern Housing Group Limited (202115880)
This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp and mould; Handling of the residents’ vulnerabilities, health and welfare concerns; Response to the resident’s request for a management move; Complaint handling.
Wandle Housing Association Limited (202111722)
The complaint concerns: The landlord’s response to the resident’s reports of noise nuisance from the property above. The landlord’s associated complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)