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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 746 of 16,595 decisions matching "trust"

Decisions

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29 Aug 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202214900) Case 202214900 · Managing Relations The complaint is about: The landlord's handling of the resident's reports of a loss of heating and hot water, including … 25 Aug 2023 Maladministration Bromsgrove District Housing Trust Limited (202200932) Case 202200932 · Financial The complaint is about the amount of compensation offered by the landlord for the resident’s experience during the refurbishment of … 22 Aug 2023 Maladministration Joseph Rowntree Housing Trust (202221489) Case 202221489 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s reports of repairs to her windows and front door. 17 Aug 2023 Maladministration Peabody Trust (202202917) Case 202202917 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) as well as the formal … 10 Aug 2023 Maladministration ‘Johnnie’ Johnson Housing Trust Limited (202116565) Case 202116565 · Managing Relations The complaint is about the landlord’s: Disposal of the late resident’s possessions following the end of the tenancy. Complaint handling. 10 Aug 2023 Maladministration Peabody Trust (202200039) Case 202200039 · Estate Management This complaint is about the landlord’s: Handling of repairs to the lift and external lights of the building. Handling of … 9 Aug 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202120759) Case 202120759 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s request for information about fire safety and cladding on the … 31 Jul 2023 Maladministration Peabody Trust (202202042) Case 202202042 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports concerning antisocial behaviour (ASB) and racial harassment. 25 Jul 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202010229) Case 202010229 · Information and data management This complaint is about the landlord’s: Response to the resident’s various disrepair concerns from April 2019. Handling of the resident’s … 20 Jul 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202206761) Case 202206761 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Complaint handling. 19 Jul 2023 Maladministration Peabody Trust (202113483) Case 202113483 · Financial The complaint is about the landlord’s: Response to the resident’s request for information about how her rent was calculated, and; … 18 Jul 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202205274) Case 202205274 · Managing Relations REPORT COMPLAINT 202205274 London & Quadrant Housing Trust 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and … 11 Jul 2023 Maladministration Peabody Trust (202203833) Case 202203833 · Information and data management The complaint is about the landlord’s: response to a request for boiler repairs, and; failure to provide the resident with … 6 Jul 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202209142) Case 202209142 · Estate Management The complaint is about the landlord’s response to the resident’s complaint about ownership of her allocated parking bay. 6 Jul 2023 Maladministration Peabody Trust (202127601) Case 202127601 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding the brightness of the lighting outside her property. 30 Jun 2023 Maladministration Peabody Trust (202201042) Case 202201042 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of repairs to the property following flooding. The resident’s … 29 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202011424) Case 202011424 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to the balcony. Pests and dampness affecting the carpets. 29 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202212817) Case 202212817 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of noise nuisance caused by her above neighbour’s floorboards. … 29 Jun 2023 Maladministration Peabody Trust (202115548) Case 202115548 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise transference from the property above . The … 29 Jun 2023 Maladministration Peabody Trust (202127669) Case 202127669 · Financial The complaint is about the landlord’s administration of the resident’s rent account. The Ombudsman has also considered the landlord’s: Complaint … 29 Jun 2023 Maladministration Peabody Trust (202201791) Case 202201791 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: 28 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202111018) Case 202111018 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour and noise . Complaints handling. 28 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202123168) Case 202123168 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom and downstairs toilet. The associated complaint. 28 Jun 2023 Maladministration Peabody Trust (202201395) Case 202201395 · Managing Relations The complaint concerns the landlord’s handling of: A request for adaptations to the property. The related complaint. 27 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202207961) Case 202207961 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns about the delay in providing the resident with a … 27 Jun 2023 Maladministration Peabody Trust (202007657) Case 202007657 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s property following damage caused by flooding. This Service … 26 Jun 2023 Maladministration Joseph Rowntree Housing Trust (202213814) Case 202213814 · Financial The complaint concerns how the landlord handled a rechargeable repair to replace a thermostat in the resident’s property. 23 Jun 2023 Maladministration Peabody Trust (202106338) Case 202106338 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and his subsequent request to … 20 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202204023) Case 202204023 · Managing Relations The complaint is about: The landlord’s response to the resident’s ongoing reports of smells of fumes coming into the property … 19 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202120968) Case 202120968 · Managing Relations The complaint is about the landlord’s handling of: The resident’s rehousing request. The associated complaint. 15 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (201915363) Case 201915363 · Financial The complaint is about the landlord’s: Apportionment of service charges for bulky refuse removal. Handling of the resident’s complaint. 8 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202121929) Case 202121929 · Managing Relations The complaint is about the landlord’s response to the resident’s request to change her tenancy from a joint to a … 5 Jun 2023 Maladministration Peabody Trust (202015259) Case 202015259 · Estate Management REPORT COMPLAINT 202015259 Peabody Trust 5 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 31 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202126529) Case 202126529 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to recommendations from an occupational therapist for adaptations at the property; Complaint handling. 26 May 2023 Maladministration Trafford Housing Trust Limited (202109324) Case 202109324 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint concerning snagging items and defects in his new build … 25 May 2023 Maladministration Peabody Trust (202208114) Case 202208114 · ASB/Abuse/Nuisance The complaint is about: the landlord’s response to the resident’s concerns for her family’s safety in the property; the landlord’s … 24 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202207948) Case 202207948 · Managing Relations The complaint is about: 23 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202115485) Case 202115485 · Financial The complaint is about the landlord’s handling of: The resident’s reports of water ingress caused by faulty guttering; The resident’s … 23 May 2023 Maladministration Saffron Housing Trust Limited (202120095) Case 202120095 · Managing Relations The complaint is about the landlord’s: Response regarding its repair responsibilities at the property. Handling of a lighting repair. The … 22 May 2023 Maladministration Watford Community Housing Trust (202124705) Case 202124705 · Managing Relations The landlord’s handling of: The resident’s request to remove a ramp from the front of her property due to safety … 16 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202206602) Case 202206602 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of noise disturbances. The landlord’s complaint handling. The Ombudsman … 16 May 2023 Maladministration Peabody Trust (202203299) Case 202203299 · Managing Relations The complaint is about: The landlord’s handling of reports of leaks within the property and the associated repairs. The landlord’s … 15 May 2023 Maladministration London & Quadrant Housing Trust (202007116) Case 202007116 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). the landlord’s complaint handling. 15 May 2023 Maladministration Peabody Trust (202107763) Case 202107763 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of: the replacement of cladding; and the associated complaint. 12 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202202115) Case 202202115 · Managing Relations The complaint is about the landlord’s: Handling of repairs at the property and associated offer of compensation. Response to the … 10 May 2023 Maladministration London & Quadrant Housing Trust (202104537) Case 202104537 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of repairs and its failure to address them. Complaint … 5 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202013732) Case 202013732 · Financial The complaint is about the landlord's response to the resident’s queries about her service charge. The Ombudsman has also considered … 3 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202119571) Case 202119571 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Handling of a transfer request. … 3 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202127357) Case 202127357 · Managing Relations The complaint is about the landlord’s handling of: The sale of the residents’ shared ownership property. The associated complaint. 2 May 2023 Maladministration Cheshire Peaks & Plains Housing Trust (202204920) Case 202204920 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s right to buy application.