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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,076 of 16,595 decisions matching "property"

Decisions

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14 Feb 2025 Maladministration Halton Housing (202313880) Case 202313880 · Old Complaints Handling categories The complaint is about the landlord's handling of: repairs to the property including reports about damp and mould, ventilation, storage … 13 Feb 2025 Maladministration London Borough of Harrow (202300469) Case 202300469 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of repairs required in the property’s bathroom and toilet. … 13 Feb 2025 Maladministration Notting Hill Genesis (NHG) (202319998) Case 202319998 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The safety of the boiler and heating system in the resident’s property. … 12 Feb 2025 Maladministration Beyond Housing Limited (202326061) Case 202326061 · Old Property Condition categories This complaint is about the landlord’s handling of the resident’s requests for various repairs in the property. 10 Feb 2025 Maladministration Curo Places Limited (202309540) Case 202309540 · Old Complaints Handling categories The compliant is about the landlord’s handling of the residents reports of damp and mould in the property. The Ombudsman … 10 Feb 2025 Maladministration Freebridge Community Housing Limited (202320126) Case 202320126 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about the condition of the property, in particular: The … 10 Feb 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202229153) Case 202229153 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of blockages in the plumbing at the property. The … 10 Feb 2025 Maladministration Southampton City Council (202306049) Case 202306049 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of defects to the property causing damp and mould. … 7 Feb 2025 Maladministration Clarion Housing Association Limited (202231267) Case 202231267 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports about her neighbour’s building works and associated damage to … 6 Feb 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202314377) Case 202314377 · Managing Relations The complaint is about the landlord’s handling of reports of poor staff conduct at the resident’s property. The Ombudsman has … 6 Feb 2025 Maladministration Tower Hamlets Homes (202306957) Case 202306957 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident reports of noise disturbances from a neighbour. The resident’s reports … 5 Feb 2025 Maladministration Camden Council (202315806) Case 202315806 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: concerns about damp and mould works completed before moving into … 5 Feb 2025 Maladministration Sanctuary Housing Association (202314679) Case 202314679 · Old Property Condition categories The complaint is about the landlord’s handling of a leak into the resident’s property which resulted in damp and mould. 31 Jan 2025 Maladministration Barnsbury Housing Association (202439886) Case 202439886 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about its pest control contractor taking pictures in the … 31 Jan 2025 Maladministration Camden Council (202401811) Case 202401811 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of roof repairs and the associated internal damage, damp, … 31 Jan 2025 Maladministration Great Places Housing Association (202313033) Case 202313033 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s reports about the property condition and associated repairs. The Ombudsman … 31 Jan 2025 Maladministration Harlow District Council (202319949) Case 202319949 · Old Property Condition categories The complaint is about the landlord’s response to the resident about the property condition and her repairs reports. 31 Jan 2025 Maladministration Lincolnshire Housing Partnership Limited (202310248) Case 202310248 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the property bathroom and the conduct of the landlord’s contractors. … 31 Jan 2025 Maladministration Notting Hill Genesis (202413112) Case 202413112 · Old Moving to a Property categories The complaint is about the landlord’s handling of the resident’s: Concerns about drainage issues at the property. Reports of damp … 31 Jan 2025 Maladministration Peabody Trust (202304896) Case 202304896 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of water ingress from the roof and resulting damp … 31 Jan 2025 Maladministration Tandridge District Council (202310711) Case 202310711 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s request for permission to remove a bathroom cupboard in his … 31 Jan 2025 Maladministration The Guinness Partnership Limited (202347387) Case 202347387 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports that repairs were needed to his roof and that … 31 Jan 2025 Maladministration The Guinness Partnership Limited (202410678) Case 202410678 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Damp and mould in the resident’s property. The temporary alternative accommodation. 31 Jan 2025 Maladministration The Riverside Group Limited (202322978) Case 202322978 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports about sinking floors in the resident’s property. Reports about sinking paving … 30 Jan 2025 Maladministration Camden Council (202417239) Case 202417239 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of repairs to the resident’s property. Handling of damp and mould. The Ombudsman … 30 Jan 2025 Maladministration Origin Housing Limited (202321037) Case 202321037 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the windows, front door, and damp and mould in the … 30 Jan 2025 Maladministration Peabody Trust (202317769) Case 202317769 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s concerns about the condition of the windows in the property. … 30 Jan 2025 Maladministration Richmond Housing Partnership Limited (202311681) Case 202311681 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident about the property condition when let and multiple outstanding repairs. … 30 Jan 2025 Maladministration Richmond Housing Partnership Limited (202405659) Case 202405659 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s report of mould in the property. The Ombudsman has also … 30 Jan 2025 Maladministration Royal Borough Of Greenwich (202314199) Case 202314199 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of repairs following water ingress at the property. This Service has also … 30 Jan 2025 Maladministration Sovereign Network Group (202407321) Case 202407321 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of damp and mould and various works to the property. The … 30 Jan 2025 Maladministration Stonewater Limited (202322828) Case 202322828 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a leak from the neighbouring property causing damage … 30 Jan 2025 Maladministration Town and Country Housing (202337583) Case 202337583 · Old Complaints Handling categories The complaint is about the landlord’s response to damp and mould in the property. The Ombudsman has also taken the … 29 Jan 2025 Maladministration Brighton and Hove City Council (202307465) Case 202307465 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of multiple leaks resulting in damage to the property. … 29 Jan 2025 Maladministration Haringey London Borough Council (202233543) Case 202233543 · Local Authority / ALMO or TMO The complaint is about the landlords handling of: The resident’s reports that its records incorrectly showed that her property had … 29 Jan 2025 Maladministration Hyde Housing Association Limited (202417483) Case 202417483 · Old Estate Management categories The complaint is about the landlord’s handling of: Repairs to the communal lift. The resident’s report of repairs within her … 29 Jan 2025 Maladministration London Borough of Newham (202301675) Case 202301675 · Old Complaints Handling categories The landlord’s response to the resident’s complaint about staff and contractor conduct during refurbishment works to the property, and a … 29 Jan 2025 Maladministration Southern Housing (202312602) Case 202312602 · Old Complaints Handling categories The complaint is about the resident’s reports of: Water overflowing from the building’s roof. Poor quality repairs completed in communal … 28 Jan 2025 Maladministration Lewes District Council (202329611) Case 202329611 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A leak and damp and mould at the resident’s property. The associated … 28 Jan 2025 Maladministration London Borough of Croydon (202303078) Case 202303078 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). signup to a property. management … 27 Jan 2025 Maladministration Richmond Housing Partnership Limited (202317372) Case 202317372 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports about: Graffiti outside a neighbouring property. Faulty external lighting … 27 Jan 2025 Maladministration Thrive Homes Limited (202414519) Case 202414519 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s concerns about welfare adaptations at the property. The associated complaint. 27 Jan 2025 Maladministration Westminster City Council (202233439) Case 202233439 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about noise issues from a neighbouring property. The Ombudsman … 24 Jan 2025 Maladministration Leeds City Council (202340244) Case 202340244 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports of a chemical smell entering her property. The landlord’s … 23 Jan 2025 Maladministration City of Westminster Council (202404101) Case 202404101 · Old Property Condition categories This complaint is about the landlord’s handling of reports of water ingress at the property. 23 Jan 2025 Maladministration Sheffield City Council (202403208) Case 202403208 · Old Complaints Handling categories The complaint is about the landlord’s handling of damp and mould, and concerns about the structural safety of the property. … 22 Jan 2025 Maladministration Hyde Housing Association Limited (202339705) Case 202339705 · Old Complaints Handling categories The complaint is about the landlords handling of: The resident’s reports of no hot water in the property. The associated … 22 Jan 2025 Maladministration London Borough of Lewisham (202412719) Case 202412719 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property and subsequent … 21 Jan 2025 Maladministration Camden Council (202313316) Case 202313316 · Old Property Condition categories The complaint is about the landlord’s handling of damp and mould at the resident’s property and her damaged belongings. 21 Jan 2025 Maladministration Paragon Asra Housing Limited (202224968) Case 202224968 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about the communal cleaning at the property. The Ombudsman …