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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,594 of 16,595 decisions matching "limited"

Decisions

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29 May 2025 Maladministration Midland Heart Limited (202231913) Case 202231913 · Managing Relations REPORT COMPLAINT 202231913 Midland Heart Limited 29 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 May 2025 Maladministration Orbit Housing Association Limited (202422207) Case 202422207 · Responsive repairs/activity The complaint is about the landlord’s handling of the repairs to the drainage system. 29 May 2025 Maladministration Richmond Housing Partnership Limited (202427929) Case 202427929 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould reports and associated repairs. The resident’s complaint. 29 May 2025 Maladministration Yorkshire Housing Limited (202417948) Case 202417948 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of repairs to the resident’s property. Response to the resident’s concerns about the … 28 May 2025 Maladministration ForHousing Limited (202424394) Case 202424394 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 28 May 2025 Maladministration Orbit Housing Association Limited (202316043) Case 202316043 · Managing Relations The complaint is about the landlord’s: handling of reports about drainage and sewage issues in the property. complaint handling. 28 May 2025 Maladministration Paragon Asra Housing Limited (202326238) Case 202326238 · Managing Relations The complaint is about the landlord’s handling of the: Resident’s reports about damage to the brickwork in the property. Associated … 28 May 2025 Maladministration Plexus UK (First Project) Limited (202303220) Case 202303220 · Financial The complaint is about the landlord’s response to the resident’s: Reports of leaks, damp, and mould. Concerns about her energy … 28 May 2025 Maladministration Together Housing Association Limited (202411431) Case 202411431 · Responsive repairs/activity The complaint is about the landlord’s handling of damp and mould repairs in the resident’s property. 27 May 2025 Maladministration Abri Group Limited (202327210) Case 202327210 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of drain blockages in the property. The Ombudsman has also considered the … 27 May 2025 Maladministration GreenSquareAccord Limited (202322171) Case 202322171 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise transference from outside the property. 27 May 2025 Maladministration Hexagon Housing Association Limited (202319075) Case 202319075 · Financial The complaint is about the landlord’s handling of: The resident’s rent account, and her concerns regarding the accuracy of the … 27 May 2025 Maladministration The Guinness Partnership Limited (202419804) Case 202419804 · Responsive repairs/activity The complaint is about the landlord’s response to: The resident’s reports of no heating and hot water. The resident’s reports … 23 May 2025 Maladministration Estuary Housing Association Limited (202321641) Case 202321641 · Managing Relations The complaint is about the landlord’s handling of the resident’s repairs. The Ombudsman has also considered the landlord’s complaint handling. 23 May 2025 Maladministration Hyde Housing Association Limited (202324421) Case 202324421 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the property following a fire. The associated complaint. 23 May 2025 Maladministration Hyde Housing Association Limited (202407295) Case 202407295 · Responsive repairs/activity The complaint is about the landlord’s handling of: reports of a leak. reports of damp and mould. 23 May 2025 Maladministration Torus62 Limited (202423279) Case 202423279 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property and the … 23 May 2025 Maladministration Walsall Housing Group Limited (202417856) Case 202417856 · Old Property Condition categories The complaint is about the landlord’s handling of: Reports of damp and mould in the property. Repairs to fencing, floorboards, … 22 May 2025 Maladministration A2Dominion Housing Group Limited (202228760) Case 202228760 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated … 22 May 2025 Maladministration Torus62 Limited (202325717) Case 202325717 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a rat infestation. complaint . This report has … 21 May 2025 Maladministration Adullam Homes Housing Association Limited (202229939) Case 202229939 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. We have … 21 May 2025 Maladministration Bromford Housing Group Limited (202234462) Case 202234462 · Financial The complaint is about the landlord’s handling of: Repairs to the shower in the property. The resident’s request for compensation … 21 May 2025 Maladministration Clarion Housing Association Limited (202426879) Case 202426879 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of an uneven bathroom floor. complaint. This report has … 21 May 2025 Maladministration Jigsaw Homes Group Limited (202322779) Case 202322779 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the bathroom. Toilet repairs. … 21 May 2025 Maladministration LiveWest Homes Limited (202321678) Case 202321678 · Responsive repairs/activity The landlord's response to the resident's concerns about the efficiency of the heating system at the property and its refusal … 21 May 2025 Maladministration One Housing Group Limited (202231890) Case 202231890 · Responsive repairs/activity The complaint is about the landlord’s handling of compensation for the resident’s loss of heating and hot water. 20 May 2025 Maladministration A2Dominion Housing Group Limited (202421085) Case 202421085 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 20 May 2025 Maladministration Hackney Housing Co-operative Limited (202225603) Case 202225603 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Handling of electrical works in … 20 May 2025 Maladministration Jigsaw Homes Group Limited (202234888) Case 202234888 · Managing Relations The complaint is about the landlord’s response to the resident’s request for repairs to his gardens. The Ombudsman has also … 20 May 2025 Maladministration Midland Heart Limited (202226163) Case 202226163 · Managing Relations The complaint is about the landlord’s handling of: Reports of repairs and silverfish. The associated complaint. 20 May 2025 Maladministration Places for People Group Limited (202416696) Case 202416696 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 20 May 2025 Maladministration The Guinness Partnership Limited (202431434) Case 202431434 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance by her neighbours. Associated complaint. 19 May 2025 Maladministration Chelmer Housing Partnership Limited (202300166) Case 202300166 · Managing Relations The complaint is about the landlord’s handling of the resident’s defects reports. We have also considered the landlord’s complaint handling. 19 May 2025 Maladministration Westward Housing Group Limited (202339011) Case 202339011 · Financial The complaint is about the landlord’s handling of the resident’s rent arrears and changes to his direct debit rent payments. 16 May 2025 Maladministration Stonewater Limited (202345091) Case 202345091 · Managing Relations The complaint is about the landlord’s handling of: Immersion heater repair reports and the compensation it offered for this. The … 15 May 2025 Maladministration A2Dominion Housing Group Limited (202331913) Case 202331913 · Financial The complaint is about the landlord’s handling of: the resident’s queries about the deficit charges added to the service charge … 15 May 2025 Maladministration Bromford Housing Group Limited (202215298) Case 202215298 · Estate Management The complaint is about the landlord’s handling of: the resident’s concerns about parking outside her home. the associated complaint. 14 May 2025 Maladministration Jigsaw Homes Group Limited (202420615) Case 202420615 · Responsive repairs/activity The resident’s complaint is about the landlord’s response to her reports regarding damp and mould in her property. 14 May 2025 Maladministration One Manchester Limited (202407974) Case 202407974 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour from an upstairs neighbour. 13 May 2025 Maladministration Clarion Housing Association Limited (202310607) Case 202310607 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about the conduct of contractors. Repair of damage caused … 13 May 2025 Maladministration Orbit Housing Association Limited (202324602) Case 202324602 · Financial The complaint is about the landlord’s response to the resident’s concerns about a water bill. The Ombudsman has also considered … 13 May 2025 Maladministration The Riverside Group Limited (202323637) Case 202323637 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB) from an … 12 May 2025 Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202324032) Case 202324032 · Managing Relations REPORT COMPLAINT 202324032 Phoenix Community Housing Association (Bellingham and Downham) Limited 12 May 2025 Our approach The Housing Ombudsman’s approach … 12 May 2025 Maladministration Progress Housing Association Limited (202319616) Case 202319616 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request for her roof to be replaced. The landlord’s handling … 12 May 2025 Maladministration The Guinness Partnership Limited (202316816) Case 202316816 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of concerns about an internal fire door. 9 May 2025 Maladministration Clarion Housing Association Limited (202313687) Case 202313687 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of disrepair to the kitchen following a leak. Associated … 9 May 2025 Maladministration Places for People Group Limited (202341268) Case 202341268 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of concerns regarding the energy efficiency of the property. … 9 May 2025 Maladministration Places for People Group Limited (202417838) Case 202417838 · Managing Relations The complaint is about the landlord’s handling of: Repairs to a wet room at the resident’s property. The associated complaint. 9 May 2025 Maladministration The Riverside Group Limited (202318526) Case 202318526 · Estate Management The complaint is about the landlord’s handling of repairs to the communal gates. The Ombudsman has also considered the landlord’s … 8 May 2025 Maladministration Hyde Housing Association Limited (202306741) Case 202306741 · Financial The complaint is about the landlord’s handling of the resident’s service charge queries. The Ombudsman has also considered the landlord’s …