One Housing Group Limited (202444402)
The complaint is about the landlord’s handling of the resident’s reports of repairs following a mutual exchange. We have also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
The Guinness Partnership Limited (202337438)
The complaint is about the landlord's handling of the resident’s reports of pests.
Onward Homes Limited (202319139)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and the associated repairs. The associated complaint.
Orbit Housing Association Limited (202420907)
The complaint is about the landlord’s handling of repairs to the communal washing machines.
Places for People Group Limited (202448602)
The complaint is about the landlord's handling of the resident’s reports of antisocial behaviour (ASB).
Stonewater Limited (202449386)
The complaint is about the landlord’s handling of the resident’s reports of repairs.
Stonewater Limited (202317276)
The complaint is about the landlord’s handling of the resident’s reports of birds living in the property’s walls and associated repairs. The Ombudsman has also investigated the landlord’s complaints handling.
Hyde Housing Association Limited (202418882)
The complaint is about the resident’s reports of water ingress, damp and mould, and associated outstanding repairs. This report has also assessed the landlord’s: complaint handling. record keeping.
Torus62 Limited (202201049)
The complaint is about the landlord’s handling of: The residents’ reports of repairs to the property and garden including: Rubbish removal Treatment of pests House alarm The associated complaint.
Aspire Housing Limited (202324303)
The complaint is about the landlord’s response to the resident’s request for it to remove trees.
Clarion Housing Association Limited (202439414)
The complaint is about the landlord’s: Handling of a temporary move following a rat infestation at the property. Response to the resident’s related concerns about costs and damages. Response to her concerns about replacement blinds. The Ombudsman has also considered the landlord’s complaint handling.
East Midlands Housing Group Limited (202419092)
The complaint is about the landlord’s handling of the resident’s: Requests for aids and adaptations in the property. Complaint.
One Housing Group Limited (202431505)
The complaint is about the landlord’s handling of a leak to the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
Onward Homes Limited (202233095)
The complaint is about the landlord’s response to the resident’s complaint about an increase in his service charge. This service has also considered the landlord’s complaint handling.
Orbit Group Limited (202324575)
The complaint is about the landlord’s response to the resident’s reports of cold and request for insulation.
Orbit Housing Association Limited (202442458)
The resident’s complaint is about the landlord’s handling of a request for an accessible external pathway. The Ombudsman is also considering the landlord’s complaints handling.
Paragon Asra Housing Limited (202420333)
The complaint is about the landlord’s handling of the resident’s reports of a leak in: The living room. The bedroom, bathroom, and the leak continuing in the living room. We have also considered the landlord’s handling of the associated complaints.
Paragon Asra Housing Limited (202438376)
The complaint is about the landlord’s handling of the resident’s reports of: Several repairs including a bathroom leak and subsequent damage. Her grandson’s vulnerabilities and support needs.
Richmond Housing Partnership Limited (202428740)
The complaint is about: The landlord’s handling of reports of a leak in the kitchen. The landlord’s handling of repairs to the bathroom extractor fan and the stairs. We have also considered the landlord’s complaint handling.
Together Housing Association Limited (202317601)
The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance from her neighbour. complaint.
Together Housing Association Limited (202422693)
The complaint is about the landlord’s response to the resident’s reports of: Concerns about the roof. Damp and mould and the associated repairs.
Torus62 Limited (202440567)
The complaint is about the landlord’s handling of the repairs to the windows.
Your Housing Group Limited (202414685)
The complaint is about the landlord’s handling of the resident’s concerns about: Water ingress affecting the condition of the property and repairs required. Additional fence repairs. We have also investigated the landlord’s complaint handling.
East Midlands Housing Group Limited (202434304)
The complaint is about the landlord’s handling of: Damp and mould. The resident’s reports of boiler faults. A flood in the living room. Leaks under the kitchen sink. Gutter repairs. We have also investigated the landlord’s complaint handling.
Gateway Housing Association Limited (202445270)
The complaint is about the landlord’s handling of the resident’s reports of a leak.
Hyde Housing Association Limited (202328142)
The complaint is about the landlord’s handling of: Repairs to the resident’s footpath. The associated complaint.
Incommunities Limited (202318264)
The resident’s complaint is about the landlord’s handling of her reports of damp and mould, and the associated remedial repairs.
Onward Homes Limited (202317440)
The complaint is about the landlord’s handling of the resident’s reports about: Kitchen repairs and a kitchen replacement during planned (major) works. A warning letter of unacceptable behaviour, sent to the resident. We have also considered the landlord’s complaint handling.
Places for People Group Limited (202438823)
The complaint is about the landlord’s handling of: Repairs to the guttering, downpipe and roof. Damp and mould. The Ombudsman will also consider the landlord’s complaint handling.
Greenoak Housing Association Limited (202422658)
The complaint is about the landlord’s handling of reports of damp and mould in the property.
Origin Housing Limited (202435202)
The complaint is about the landlord’s handling of the resident’s reports of: Outstanding roof repairs. Condensation and damp in the property. We have also considered the landlord’s complaint handling.
Rochdale Boroughwide Housing Limited (202431813)
The complaint is about the landlord’s handling of repairs to the garden and external doors.
Acis Group Limited (202331973)
The complaint is about the landlord’s handling of the resident’s concerns about discrimination. The Ombudsman will also consider the landlord’s handling of the resident’s complaint.
Paragon Asra Housing Limited (202428974)
The complaint is about the landlord’s handling of: the resident’s reports of mice infestations. record keeping. the complaint.
The Riverside Group Limited (202448613)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs, leaks, damp, mould, and the condition of her property. Associated complaint.
Midland Heart Limited (202421885)
The complaint is about the landlord’s handling of: The resident’s report of damp and mould and requests for associated repairs. Window repairs. The residents associated complaint.
Habinteg Housing Association Limited (202302620)
The complaint is about the landlord’s handling of the resident’s reports of repairs.
Irwell Valley Housing Association Limited (202337179)
The complaint is about the landlord’s response to the resident’s reports of leaks and resultant damage to personal belongings. The Ombudsman has also considered the landlord’s complaint handling.
Irwell Valley Housing Association Limited (202418074)
The complaint is about the landlord’s handling of the resident’s: Reports concerning the standard of grounds maintenance in communal areas. Reports concerning the condition of fencing in the communal areas.
One Housing Group Limited (202425837)
The complaint is about the landlord’s handling of the resident’s reports of a leak from the bathroom ceiling.
Stonewater Limited (202432300)
The resident’s complaint is about the landlord’s handling of her reports of antisocial behaviour (ASB), in particular her reports of her neighbours using chemicals to kill weeds in communal areas.
Clarion Housing Association Limited (202424212)
The complaint is about the landlord’s handling of various repairs at the property including to the windows, doors, extractor fan, an exterior wall, and the garden. We have also considered the landlord’s complaint handling.
Cobalt Housing Limited (202415788)
The complaint is about the landlord's handling of: The resident’s reports of damp and mould. The resident’s reports of a roof leak. The replacement of the resident’s windows and doors. The resident’s reports of repairs needed to a concrete step. The resident’s reports of problems with the lighting.
Karibu Community Homes Limited (202423515)
The complaint is about the landlord’s handling of the resident’s: Concerns about allegations of abusive noise from her home. Concerns about staff conduct. Associated complaint.
The Guinness Partnership Limited (202331014)
The complaint is about the landlord’s response to the resident’s concerns about its handling of a repair. The Ombudsman has also considered the landlord’s complaint handling.
Wandle Housing Association Limited (202451140)
This complaint is about the landlord’s handling of: The resident’s reports of subsidence, including a sloping floor. Guttering repairs. The resident’s report of a damaged sink.
Golding Homes Limited (202333825)
The complaint is about the landlord’s handling of: Pest issues in the resident’s property. The complaint. The landlord operates a 2 stage complaints process. Its policy says it will provide a stage 1 response within 10 working days and a stage 2 response within 20 working days. The landlord’s compensation …
Orbit Group Limited (202419704)
The complaint is about the landlord’s response to the resident’s request for re-imbursement of rent and utilities following a temporary move.
Plus Dane Housing Limited (202425260)
The complaint is about the landlord’s handling of the resident’s requests for: A move. Adaptations to the property.
The Guinness Partnership Limited (202434704)
The complaint is about the landlord’s handling of: The resident’s concerns about subsidence and repairs. The resident’s complaints.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)