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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 838 of 16,595 decisions matching "group"

Decisions

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26 Jan 2024 Maladministration Southern Housing Group Limited (202307715) Case 202307715 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). The Ombudsman has also considered … 25 Jan 2024 Maladministration Aster Group Limited (202233448) Case 202233448 · Financial The complaint is about the landlord’s handling of the resident’s request for: Quarterly rent statements. Her account to be reviewed … 22 Jan 2024 Maladministration Home Group Limited (202213850) Case 202213850 · Estate Management The complaint is about the landlord’s: Handling of the resident’s reports of trees and shrubs overhanging into his garden. Handling … 17 Jan 2024 Maladministration A2Dominion Housing Group Limited (202223766) Case 202223766 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of external works to the block and the related communication with the resident. … 15 Jan 2024 Maladministration Southern Housing Group Limited (202204109) Case 202204109 · Managing Relations The complaint is about the landlord’s: Handling of repairs to faulty kitchen cupboard doors. Complaint handling. 9 Jan 2024 Maladministration A2Dominion Housing Group Limited (202016209) Case 202016209 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s application for succession. Complaint handling. 22 Dec 2023 Maladministration Bromford Housing Group Limited (202123542) Case 202123542 · Managing Relations The resident’s complaint is about the landlord’s: Response to a sewage leak at her property; Response to her reports of … 22 Dec 2023 Maladministration Southern Housing (202013457) Case 202013457 · Old Complaints Handling categories REPORT COMPLAINT 202013457 Southern Housing Group Limited 22 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 21 Dec 2023 Maladministration Aster Group Limited (202205493) Case 202205493 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of defects to the property, including damp and mould … 21 Dec 2023 Maladministration Places for People Group Limited (202206081) Case 202206081 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of domestic abuse and her request for an urgent … 21 Dec 2023 Maladministration Southern Housing Group Limited (202128297) Case 202128297 · Managing Relations The complaint is about the landlord’s handling of: Repairs in the kitchen. The resident's reports of damp and mould in … 20 Dec 2023 Maladministration Livv Housing Group (202121943) Case 202121943 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s report of a pest infestation at the resident’s previous property. … 20 Dec 2023 Maladministration Southern Housing Group Limited (202203359) Case 202203359 · Managing Relations The complaint is about the landlord’s handling of: The property condition at the point of mutual exchange. Repairs reported by … 19 Dec 2023 Maladministration A2Dominion Housing Group Limited (202202594) Case 202202594 · Managing Relations REPORT COMPLAINT 202202594 A2Dominion Housing Group Limited 19 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 14 Dec 2023 Maladministration Places for People Group Limited (202210881) Case 202210881 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak and subsequent repairs. Formal complaint. 13 Dec 2023 Maladministration Home Group Limited (202225677) Case 202225677 · Managing Relations The complaint is about the landlord’s handling of: - A leak and associated repairs. The Ombudsman has also investigated the … 6 Dec 2023 Maladministration Aster Group Limited (202216842) Case 202216842 · Financial The complaint is about: The landlord’s introduction of a service charge for the maintenance of a fall arrest system on … 30 Nov 2023 Maladministration A2Dominion Housing Group Limited (202200406) Case 202200406 · Financial The complaint is about the landlord’s handling of the resident’s requests for information, after receiving an increased service charge bill. … 30 Nov 2023 Maladministration Orbit Group Limited (202128656) Case 202128656 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident's reports of anti-social behaviour (ASB), racial harassment, and abuse. 30 Nov 2023 Maladministration Settle Group (202200981) Case 202200981 · Estate Management The complaint is about the landlord’s handling of: a boundary dispute. a dispute involving a garden wall and canopy. the … 29 Nov 2023 Maladministration The Riverside Group Limited (202220159) Case 202220159 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and subsequent claim for compensation. … 27 Nov 2023 Maladministration Orbit Group Limited (202225435) Case 202225435 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of leaks, blockages, and drainage issues Repairs to the … 27 Nov 2023 Maladministration Southern Housing Group Limited (202117230) Case 202117230 · Managing Relations The complaint is about the landlord’s handling of: The residents reports of water ingress into the property. The associated remedial … 24 Nov 2023 Maladministration Orbit Group Limited (202223344) Case 202223344 · Managing Relations The complaint is about the landlord’s response to the resident's reports of damp, mould and outstanding repairs. This report will … 21 Nov 2023 Maladministration A2Dominion Housing Group Limited (202201426) Case 202201426 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about the communal cleaning service. 20 Nov 2023 Maladministration Westward Housing Group Limited (202113399) Case 202113399 · Managing Relations The complaint is about the landlord’s: handling of repairs to the resident’s property (flooring, hot water tank and stopcock). response … 16 Nov 2023 Maladministration A2Dominion Housing Group Limited (202223460) Case 202223460 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of water hammer noise. 8 Nov 2023 Maladministration Jigsaw Homes Group Limited (202220957) Case 202220957 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the reported condition of the property and rubbish being left in the … 3 Nov 2023 Maladministration Places for People Group Limited (202128598) Case 202128598 · Financial This complaint is about the landlord’s: Response to the resident’s various service charge concerns; Complaint handling. 31 Oct 2023 Maladministration Anchor Hanover Group (202215706) Case 202215706 · Managing Relations The complaint is about: the landlord’s approach to a lease variation. the associated complaint. 31 Oct 2023 Maladministration Aster Group Limited (202108633) Case 202108633 · Managing Relations The complaint concerns the landlord’s handling of defects and snagging issues raised by the resident. This report has also considered: … 31 Oct 2023 Maladministration Orbit Group Limited (202016924) Case 202016924 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of defects and repairs. Complaints handling. 30 Oct 2023 Maladministration A2Dominion Housing Group Limited (202122336) Case 202122336 · Managing Relations REPORT COMPLAINT 202122336 A2Dominion Housing Group Limited 30 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Oct 2023 Maladministration Aster Group Limited (202200958) Case 202200958 · Managing Relations This complaint is about the landlord’s handling of the resident’s reports of defective guttering and related damp at the property. … 27 Oct 2023 Maladministration Flagship Housing Group Limited (202004372) Case 202004372 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the following repairs at the resident’s home: Damp and mould; Roof; Doors … 17 Oct 2023 Maladministration A2Dominion Housing Group Limited (202216315) Case 202216315 · Managing Relations The complaint is about the landlord's handling of reports of a leak affecting the property. The Ombudsman has decided to … 12 Oct 2023 Maladministration Aster Group Limited (202221546) Case 202221546 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of water leaking from a bay window. The resident’s … 12 Oct 2023 Maladministration Platform Housing Group Limited (202127655) Case 202127655 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for a full breakdown of the completion statement, and … 11 Oct 2023 Maladministration One Housing Group Limited (202218187) Case 202218187 · Financial The complaint is about the landlord’s response to the resident’s queries about the service charge relating to the building insurance. 10 Oct 2023 Maladministration East Midlands Housing Group Limited (202116351) Case 202116351 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s concerns about delays and repairs during the ‘Right to Buy’ … 10 Oct 2023 Maladministration Longhurst Group Limited (202223518) Case 202223518 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of replacement flooring at the resident’s property following a leak. 6 Oct 2023 Maladministration Orbit Group Limited (202219418) Case 202219418 · Managing Relations The complaint is about the landlord’s response to the resident's reports of damp, mould and outstanding repairs. This report will … 6 Oct 2023 Maladministration Places for People Group Limited (202217519) Case 202217519 · Managing Relations The complaint is about the landlord’s: handling of the tenancy sign-up process. handling of repairs. This service has also investigated … 3 Oct 2023 Maladministration One Housing Group Limited (202218052) Case 202218052 · Estate Management The complaint is about the landlord’s handling of the resident’s report of Issues with lighting within the communal parts of … 29 Sep 2023 Maladministration Orbit Group Limited (202207994) Case 202207994 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following a leak into the leaseholder’s property from the … 29 Sep 2023 Maladministration Southern Housing Group Limited (202216750) Case 202216750 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s concerns regarding remedial works to the cladding of her building … 28 Sep 2023 Maladministration Southern Housing Group Limited (202126806) Case 202126806 · Managing Relations The complaint is about the landlord’s handling of the: Resident’s reports of mould and ventilation issues within the property. Associated … 28 Sep 2023 Maladministration Southern Housing Group Limited (202205336) Case 202205336 · Managing Relations The complaint concerns the landlord's handling of: The resident’s reports of a leak through the bathroom ceiling at the property. … 28 Sep 2023 Maladministration The Riverside Group Limited (202108674) Case 202108674 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports that she was experiencing antisocial behaviour (ASB); the landlord’s … 27 Sep 2023 Maladministration A2Dominion Housing Group Limited (202106413) Case 202106413 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s property following a leak. The landlord’s complaint handling.