Lambeth Council (202312943)
The complaint is about the landlord’s handling of the resident’s report of a repair to a bathroom light. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Lambeth Council (202344169)
The complaint is about the landlord’s handling of the resident’s reports of repairs following a car hitting the property. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Lambeth Council (202401762)
REPORT COMPLAINT 202401762 Lambeth Council 28 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Southwark Council (202315518)
The complaint is about the landlord’s handling of the resident’s: Concerns about communal cleaning and grounds maintenance of the block, including a subsequent mice infestation. Associated complaint.
Welwyn Hatfield Borough Council (202341441)
The complaint concerns the landlord’s response to the resident’s report of an unsafe electricity meter in the outhouse due to damp and mould.
West Northamptonshire Council (202319720)
The complaint is about the landlord’s handling of a guttering repair. The Ombudsman has also considered the landlord’s complaint handling.
Birmingham City Council (202231444)
The complaint is about the landlord’s handling of repairs to: The wet room Shower. Drainage. The heating/boiler. The Ombudsman has also considered the landlord’s complaint handling.
Birmingham City Council (202313822)
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Associated complaint.
Birmingham City Council (202318668)
The complaint is about the landlord’s handling of the resident’s reports of an overgrown embankment impacting her garden.
Derby City Council (202300055)
The complaint is regarding the landlord’s handling of the resident’s requests for it to install CCTV.
Epping Forest District Council (202317860)
The complaint is about the landlord’s response to the resident’s reports about the loss of hot water.
Haringey London Borough Council (202213901)
The complaint is about the landlord’s response to the resident’s: Report of damp and mould within her property. Concerns about an accumulation of pigeon faeces in her loft.
Harlow District Council (202420764)
The complaint is about the landlord’s response to the resident’s concerns about recurring leaks into the property. The Ombudsman has also considered the landlord’s complaint handling.
Milton Keynes Council (202301815)
The complaint is about the landlord’s handling of: the resident’s concerns about its decision to install new communal doors and entry system to his property.
Sheffield City Council (202313567)
This complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports.
London Borough of Camden Council (202318181)
The complaint is about the landlord’s handling of: Reports of leaks, damp and mould and the associated works. The resident’s complaint.
Southwark Council (202333479)
The complaint is about the landlord’s: handling of reports of leaks, damp and mould and associated repairs. complaint handling.
Waltham Forest Council (202413799)
The complaint is about the landlord’s handling of the resident’s reports of water ingress and leaks into her property, and associated damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Winchester City Council (202315836)
The complaint is about the landlord’s handling of repairs following a mutual exchange. The Ombudsman has considered the landlords handling of the mutual exchange process. The Ombudsman has considered the landlords complaint handling.
Colchester City Council (202232634)
The complaint is about the landlord’s handling of the resident’s reports of multiple repairs to his home.
Islington Council (202228839)
The complaint is about the landlord’s: Handling of reports of noise transference from the property above. Complaint handling.
Lewisham Council (202319211)
The complaint is about the landlord’s handling of reports of a leak. The Ombudsman has also considered the landlord’s handling of the complaint.
Southwark Council (202403907)
The complaint is about the landlord’s handling of: reimbursement payments to the resident for running costs associated with its dehumidifier. a damp and mould survey at the property. The Ombudsman will also assess the landlord’s complaint handling.
Sandwell Metropolitan Borough Council (202400656)
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB) about the resident’s neighbour. The Ombudsman has also considered the landlord’s complaint handling.
Swindon Borough Council (202302293)
The complaint is about the landlord’s: Response to the resident’s concerns that the central heating system was defective, which had caused high bills. Complaint handling.
Leeds City Council (202324820)
REPORT COMPLAINT 202324820 Leeds City Council 20 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Welwyn Hatfield Borough Council (202218237)
This complaint is about the landlord's handling of the resident’s request for compensation after it plumbed his toilet into a hot-water inlet.
Welwyn Hatfield Borough Council (202334065)
The complaint is about the landlord’s handling of: record keeping. damp and mould at the resident’s property. the resident’s complaint.
City of Doncaster Council (202339564)
The complaint is about the landlord’s handling of: The resident’s concerns regarding works required to the windows in the property. The associated complaint.
Waltham Forest Council (202331257)
The complaint is about the landlord’s handling of the resident’s reports of a bird in the chimney and chimney repairs.
Birmingham City Council (202207893)
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB) about the resident.
Birmingham City Council (202228085)
The complaint is about the landlord’s: Handling of the resident’s reports that a roof access gate caused noise nuisance. Complaint handling.
Lewisham Council (202342342)
The complaint is about the landlord’s handling of reports of leaks, flooding and associated repairs.
Harlow District Council (202312434)
The complaint is about the landlord’s response to the residents reports of leaks from her wet room. The Ombudsman has also considered the landlord’s complaint handling.
Sheffield City Council (202218226)
The complaint is about the landlord’s: Handling of repairs to the resident’s kitchen. Response to the resident's reports of a central heating fault. Complaint handling.
Westminster City Council (202319436)
The complaint is about the landlord’s handling of the resident’s: Reports of a repair required to the ventilation system. Reports of damp and mould. Request to replace her front door. Reports of drainage issues in her bathroom.
Haringey London Borough Council (202211631)
The complaint is about the landlord's handling of the resident's reports of a leaking toilet and bath, causing damage to the kitchen ceiling and bathroom flooring. We have also investigated the landlord’s complaint handling.
Kirklees Council (202408595)
The complaint is about the landlord’s handling of: roof repairs. window repairs. damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Camden Council (202320145)
The complaint is about: The landlord’s handling of major works to the communal area. The landlord’s record keeping.
Southampton City Council (202306049)
The complaint is about the landlord’s: Response to the resident’s reports of defects to the property causing damp and mould. Complaints handling.
Camden Council (202315806)
The complaint is about the landlord’s handling of the resident’s: concerns about damp and mould works completed before moving into the property. reports of leaks, damp, and mould. The Ombudsman has also considered the landlord’s complaint handling.
Birmingham City Council (202408574)
The complaint is about the landlord’s handling of the resident’s reports of: a leak. mould in her home. The Ombudsman has also assessed the landlord’s complaint handling.
Brentwood Borough Council (202315073)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.
Bristol City Council (202307720)
The complaint is about the landlord’s response to the resident’s request for information regarding her energy usage and billing. The Ombudsman has also considered the landlord’s complaint handling.
Camden Council (202339236)
REPORT COMPLAINT 202339236 Camden Council 31 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Camden Council (202401811)
The complaint is about the landlord’s response to the resident’s reports of roof repairs and the associated internal damage, damp, and mould in the property. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.
Hammersmith and Fulham Council (202407684)
The complaint is about the landlord’s handling of the resident’s reported roof and kitchen light repairs. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.
Harlow District Council (202319949)
The complaint is about the landlord’s response to the resident about the property condition and her repairs reports.
Tandridge District Council (202310711)
The complaint is about the landlord’s handling of the resident’s request for permission to remove a bathroom cupboard in his property. The Ombudsman has also considered the landlord’s complaint handling.
Broxtowe Borough Council (202408760)
The complaint is about the landlord’s response to the resident’s reports of: Defective storage heaters. Damp and mould.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)