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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,706 of 16,595 decisions matching "council"

Decisions

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3 Dec 2024 Maladministration Northumberland Council (202324329) Case 202324329 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of a damp bedroom floor. The Ombudsman has also considered the … 2 Dec 2024 Maladministration Leeds City Council (202230989) Case 202230989 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also considered the … 30 Nov 2024 Maladministration Sandwell Metropolitan Borough Council (202315368) Case 202315368 · Estate Management The complaint is about the landlord’s handling of the resident’s: reports of boundary issues with her neighbouring property. associated complaint. 29 Nov 2024 Maladministration Derby City Council (202345219) Case 202345219 · Managing Relations The complaint is about: The landlord’s handling of disability adaptations at the resident’s property. The landlord’s handling of the resident’s … 29 Nov 2024 Maladministration Haringey London Borough Council (202312808) Case 202312808 · Estate Management The complaint is about the landlord handling of: The maintenance of a hedge. The associated complaint. 29 Nov 2024 Maladministration Islington Council (202302456) Case 202302456 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s reports of a beeping noise. The landlord’s complaint handling. 29 Nov 2024 Maladministration Lambeth Council (202402474) Case 202402474 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of leaks and associated damage at the property. The … 29 Nov 2024 Maladministration Lewisham Council (202326309) Case 202326309 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of: Leaks, damp, and mould. Issues with the toilet … 29 Nov 2024 Maladministration Newark and Sherwood District Council (202324726) Case 202324726 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 29 Nov 2024 Maladministration Thanet District Council (202400557) Case 202400557 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about damp and mould. 29 Nov 2024 Maladministration Wandsworth Council (202305904) Case 202305904 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s concerns about refurbishment works at the property and the subsequent … 28 Nov 2024 Maladministration Arun District Council (202408362) Case 202408362 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. 28 Nov 2024 Maladministration Birmingham City Council (202211353) Case 202211353 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of leaks and the associated repairs. The landlord’s handling of the … 28 Nov 2024 Maladministration Camden Council (202226292) Case 202226292 · Old Tenants Behaviour categories The complaint is about the landlord’s communication with the resident following reports of antisocial behaviour (ASB). 28 Nov 2024 Maladministration Lambeth Council (202319858) Case 202319858 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s report of a repair to his kitchen window and the … 28 Nov 2024 Maladministration Lambeth Council (202342293) Case 202342293 · Information and data management The complaint is about the landlord’s response to the resident’s reports of a leak. The Ombudsman has also considered the … 28 Nov 2024 Maladministration Lewisham Council (202346520) Case 202346520 · Managing Relations The complaint is about the landlord’s response to concerns about a repair appointment. 27 Nov 2024 Maladministration Islington Council (202224543) Case 202224543 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of water ingress. Associated formal complaint. 27 Nov 2024 Maladministration Islington Council (202320838) Case 202320838 · Managing Relations The complaint is about: The landlord’s handling of repairs to remedy water ingress into the property. The landlord’s complaint handling. 27 Nov 2024 Maladministration Lambeth Council (202229980) Case 202229980 · Managing Relations The complaint is about the landlord’s handling of window repairs and replacements at the resident’s home. The Ombudsman has also … 27 Nov 2024 Maladministration Lambeth Council (202327732) Case 202327732 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of foul water leaking into his property. The Ombudsman … 27 Nov 2024 Maladministration Thurrock Council (202301374) Case 202301374 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of works required in the resident’s property. 26 Nov 2024 Maladministration Hammersmith and Fulham Council (202317776) Case 202317776 · Old Property Condition categories The complaint is about the landlord’s handling of fencing repairs. 26 Nov 2024 Maladministration Lambeth Council (202302113) Case 202302113 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Annual gas safety check appointments. The associated complaint. 26 Nov 2024 Maladministration Lambeth Council (202340018) Case 202340018 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould. Boiler repairs. The Ombudsman has also considered the landlord’s … 26 Nov 2024 Maladministration Lambeth Council (202400611) Case 202400611 · Financial The complaint is about the landlord’s handling of: Leaks to the resident’s property. Damp and mould. Damage to the resident’s … 25 Nov 2024 Maladministration Adur District Council (202302149) Case 202302149 · Information and data management The complaint is about the landlord’s: Handling of reports of black mould in the property. Complaint handling. The Ombudsman has … 25 Nov 2024 Maladministration East Riding of Yorkshire Council (202320791) Case 202320791 · Old Complaints Handling categories This complaint is about how the landlord handled the resident’s: Request for a transfer to another property in the block … 25 Nov 2024 Maladministration Lambeth Council (202401763) Case 202401763 · Old Property Condition categories This complaint is about the landlord’s response to the resident’s reports of: Structural issues with the staircase due to damp … 25 Nov 2024 Maladministration South Tyneside Council (202312194) Case 202312194 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s reports of faulty windows and her request to have all … 25 Nov 2024 Maladministration Waltham Forest Council (202414662) Case 202414662 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns regarding the conduct of a member of its staff. 22 Nov 2024 Maladministration Reading Borough Council (202323849) Case 202323849 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs. The resident’s reports of damp and mould. The resident’s reports of … 22 Nov 2024 Maladministration South Tyneside Council (202405769) Case 202405769 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. 22 Nov 2024 Maladministration Southwark Council (202309545) Case 202309545 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise transfer from the cold-water tank room. The … 22 Nov 2024 Maladministration Waltham Forest Council (202230072) Case 202230072 · Estate Management The complaint is about the landlord’s handling of the resident’s report that the locks on her pram shed were changed … 21 Nov 2024 Maladministration Newcastle City Council (202305992) Case 202305992 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs caused by possible subsidence. 19 Nov 2024 Maladministration Camden Council (202307298) Case 202307298 · Financial The complaint is about the landlord’s handling of the resident’s reports regarding: Heating and hot water issues. Damp and mould … 19 Nov 2024 Maladministration Haringey London Borough Council (202301477) Case 202301477 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould. Outstanding repairs. The landlord’s complaint … 19 Nov 2024 Maladministration Lambeth Council (202220339) Case 202220339 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of: An ongoing leak in the property, and the … 19 Nov 2024 Maladministration Norwich City Council (202400012) Case 202400012 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A roof leak at the resident’s property. The associated complaint. 18 Nov 2024 Maladministration Charnwood Borough Council (202222678) Case 202222678 · Financial The complaint is about the landlord’s response to the resident’s requests for the property’s repair records. 18 Nov 2024 Maladministration Hammersmith and Fulham Council (202402102) Case 202402102 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs to the resident’s window and subsequent damp and mould in the … 18 Nov 2024 Maladministration Haringey London Borough Council (202204866) Case 202204866 · Local Authority / ALMO or TMO REPORT COMPLAINT 202204866 Haringey London Borough Council 18 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 18 Nov 2024 Maladministration Haringey London Borough Council (202408313) Case 202408313 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request to remain in her property. The Ombudsman has also … 15 Nov 2024 Maladministration Camden Council (202344159) Case 202344159 · Managing Relations The complaint is about the landlord’s response to reports of a pest infestation. The Ombudsman has also considered the landlord’s … 15 Nov 2024 Maladministration Islington Council (202234316) Case 202234316 · Managing Relations The complaint is about the landlord’s response to the resident’s: Request for general repairs. Report of no heating. The Ombudsman … 15 Nov 2024 Maladministration Sandwell Metropolitan Borough Council (202419119) Case 202419119 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Handling of the resident’s reports … 15 Nov 2024 Maladministration Stevenage Borough Council (202318656) Case 202318656 · Managing Relations The complaint is about the landlord’s handling of: A roof leak, damp and mould and asbestos at the resident’s property. … 15 Nov 2024 Maladministration Wolverhampton City Council (202401959) Case 202401959 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of pests and fly-tipping, and associated repairs. The resident’s … 13 Nov 2024 Maladministration Southwark Council (202335373) Case 202335373 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered …