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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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5 Nov 2025 Maladministration One Housing Group Limited (202336475) Case 202336475 · Old Property Condition categories Decision Case ID 202336475 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 4 Nov 2025 Maladministration London Borough of Hammersmith and Fulham (202441018) Case 202441018 · Local Authority / ALMO or TMO Decision Case ID 202441018 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 31 Oct 2025 Maladministration A2Dominion Housing Group Limited (202344331) Case 202344331 · Estate Management Decision Case ID 202344331 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 31 … 31 Oct 2025 Maladministration Crawley Borough Council (202342908) Case 202342908 · Local Authority / ALMO or TMO Decision Case ID 202342908 Decision type Investigation Landlord Crawley Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 31 Oct 2025 Maladministration Great Places Housing Association (202423526) Case 202423526 · Managing Relations Decision Case ID 202423526 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 31 Oct 2025 Maladministration Home Group Limited (202330354) Case 202330354 · Estate Management Decision Case ID 202330354 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 … 31 Oct 2025 Maladministration London Borough of Ealing (202426484) Case 202426484 · Local Authority / ALMO or TMO Decision Case ID 202426484 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO … 31 Oct 2025 Maladministration London Borough of Lambeth (202330224) Case 202330224 · Health and Safety (inc. building safety) Decision Case ID 202330224 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 31 Oct 2025 Maladministration London Borough of Lambeth (202342651) Case 202342651 · Managing Relations Decision Case ID 202342651 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 31 … 31 Oct 2025 Maladministration London Borough of Lambeth (202501138) Case 202501138 · Managing Relations Decision Case ID 202501138 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 31 Oct 2025 Maladministration London Borough of Waltham Forest (202333291) Case 202333291 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of reported repairs. We have also considered the landlord’s complaint handling as … 31 Oct 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202428004) Case 202428004 · Estate Management Decision Case ID 202428004 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date … 31 Oct 2025 Maladministration Norwich City Council (202402008) Case 202402008 · Local Authority / ALMO or TMO Decision Case ID 202402008 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy … 31 Oct 2025 Maladministration Nottingham City Council (202504955) Case 202504955 · Local Authority / ALMO or TMO Decision Case ID 202504955 Decision type Investigation Landlord Nottingham City Council Landlord type Housing Association Occupancy Secure Tenancy Date 31 … 31 Oct 2025 Maladministration Notting Hill Genesis (202339571) Case 202339571 · Managing Relations Decision Case ID 202339571 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Shared Ownership Date 31 … 31 Oct 2025 Maladministration One Housing Group Limited (202502462) Case 202502462 · Managing Relations Decision Case ID 202502462 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 31 Oct 2025 Maladministration Orbit Group Limited (202317747) Case 202317747 · ASB/Abuse/Nuisance Decision Case ID 202317747 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 … 31 Oct 2025 Maladministration Orbit Housing Association Limited (202504217) Case 202504217 · Managing Relations Decision Case ID 202504217 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 31 Oct 2025 Maladministration Peabody Trust (202336108) Case 202336108 · Managing Relations Decision Case ID 202336108 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 31 October … 31 Oct 2025 Maladministration Peabody Trust (202421763) Case 202421763 · Managing Relations Decision Case ID 202421763 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 … 31 Oct 2025 Maladministration Peabody Trust (202429291) Case 202429291 · Managing Relations Decision Case ID 202429291 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 … 31 Oct 2025 Maladministration Sanctuary Housing Association (202440846) Case 202440846 · Managing Relations Decision Case ID 202440846 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 31 October … 31 Oct 2025 Maladministration Sovereign Network Group (202337749) Case 202337749 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of a leak. 31 Oct 2025 Maladministration Sovereign Network Group (202339751) Case 202339751 · Managing Relations Decision Case ID 202339751 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 31 … 31 Oct 2025 Maladministration Stonewater Limited (202501157) Case 202501157 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated … 31 Oct 2025 Maladministration Thirteen Housing Group Limited (202445642) Case 202445642 · Managing Relations Decision Case ID 202445642 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 31 Oct 2025 Maladministration Torus62 Limited (202341603) Case 202341603 · Managing Relations Decision Case ID 202341603 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October … 30 Oct 2025 Maladministration A2Dominion Housing Group Limited (202337249) Case 202337249 · Managing Relations Decision Case ID 202337249 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 31 … 30 Oct 2025 Maladministration A2Dominion Housing Group Limited (202412695) Case 202412695 · Managing Relations Decision Case ID 202412695 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 30 … 30 Oct 2025 Maladministration Abri Group Limited (202504040) Case 202504040 · Managing Relations Decision Case ID 202504040 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Oct 2025 Maladministration Amplius Living (202418079) Case 202418079 · Estate Management Decision Case ID 202418079 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 30 October … 30 Oct 2025 Maladministration Birmingham City Council (202332678) Case 202332678 · Local Authority / ALMO or TMO Decision Case ID 202332678 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 30 … 30 Oct 2025 Maladministration Bristol City Council (202415249) Case 202415249 · Managing Relations Decision Case ID 202415249 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy … 30 Oct 2025 Maladministration Curo Places Limited (202425356) Case 202425356 · Managing Relations Decision Case ID 202425356 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Oct 2025 Maladministration London Borough of Hackney (202504163) Case 202504163 · ASB/Abuse/Nuisance Decision Case ID 202504163 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO … 30 Oct 2025 Maladministration London Borough of Lambeth (202419912) Case 202419912 · Local Authority / ALMO or TMO Decision Case ID 202419912 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 30 Oct 2025 Maladministration London Borough of Newham (202439983) Case 202439983 · Local Authority / ALMO or TMO Decision Case ID 202439983 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 30 Oct 2025 Maladministration London & Quadrant Housing Trust (202401253) Case 202401253 · Managing Relations The complaint is about the landlord’s handling of damp and mould and repairs identified by the local council. We have … 30 Oct 2025 Maladministration London & Quadrant Housing Trust (202440302) Case 202440302 · Estate Management Decision Case ID 202440302 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 30 Oct 2025 Maladministration Orbit Housing Association Limited (202343750) Case 202343750 · Managing Relations Decision Case ID 202343750 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 30 Oct 2025 Maladministration Origin Housing Limited (202336564) Case 202336564 · Health and Safety (inc. building safety) Decision Case ID 202336564 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 30 … 29 Oct 2025 Maladministration Clarion Housing Association Limited (202313988) Case 202313988 · Managing Relations Decision Case ID 202313988 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 29 Oct 2025 Maladministration Dacorum Borough Council (202345459) Case 202345459 · Local Authority / ALMO or TMO Decision Case ID 202345459 Decision type Investigation Landlord Dacorum Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 29 Oct 2025 Maladministration Kirklees Metropolitan Borough Council (202400388) Case 202400388 · Managing Relations Decision Case ID 202400388 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 29 Oct 2025 Maladministration London Borough of Hackney (202440700) Case 202440700 · Local Authority / ALMO or TMO Decision Case ID 202440700 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO … 29 Oct 2025 Maladministration London Borough of Hounslow (202503006) Case 202503006 · Local Authority / ALMO or TMO Decision Case ID 202503006 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO … 29 Oct 2025 Maladministration London & Quadrant Housing Trust (202431732) Case 202431732 · Managing Relations Decision Case ID 202431732 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 29 Oct 2025 Maladministration London & Quadrant Housing Trust (202502269) Case 202502269 · Managing Relations Decision Case ID 202502269 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 29 Oct 2025 Maladministration One Housing Group Limited (202428244) Case 202428244 · Managing Relations Decision Case ID 202428244 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 29 Oct 2025 Maladministration Southern Housing (202501349) Case 202501349 · ASB/Abuse/Nuisance Decision Case ID 202501349 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 29 October …