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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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13 May 2022 Maladministration Barking and Dagenham Council (202017534) Case 202017534 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of damp in his property; the resident’s request to … 13 May 2022 Maladministration Catalyst Housing Limited (202103784) Case 202103784 · Managing Relations The complaint is about: The landlord's handling of reports of cold and draughty rooms. The landlord's handling of reports of … 13 May 2022 Maladministration Croydon Council (202104074) Case 202104074 · Managing Relations REPORT COMPLAINT 202104074 Croydon Council 13 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 13 May 2022 Maladministration Gateway Housing Association Limited (202117769) Case 202117769 · Managing Relations The complaint is about: The level of compensation offered by the landlord for its handling of a water leak into … 13 May 2022 Maladministration Haringey London Borough Council (202121817) Case 202121817 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about a leak in the property. The landlord’s complaints … 13 May 2022 Maladministration Torus62 Limited (202102544) Case 202102544 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of mould growth in her property; the related complaint. 13 May 2022 Maladministration Tower Hamlets Homes (202113702) Case 202113702 · Managing Relations The complaint is about the landlord’s: Handling of a repair to the resident’s toilet. Complaint handling; specifically how long it … 12 May 2022 Maladministration Citizen Housing (202009563) Case 202009563 · Old Property Condition migrated-2025 The resident complained of delay and poor-quality work by the landlord in its installation of a level access shower. 12 May 2022 Maladministration Clarion Housing Association Limited (202109782) Case 202109782 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about garden maintenance. 12 May 2022 Maladministration ForHousing Limited (202111106) Case 202111106 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's concerns about the safety of her garden. 12 May 2022 Maladministration Newham Council (202011551) Case 202011551 · Estate Management The complaint is about the landlord’s response to a contaminated water tank. The Ombudsman has also considered the landlord’s complaint … 11 May 2022 Maladministration Haringey London Borough Council (202121406) Case 202121406 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s balcony window. 11 May 2022 Maladministration Origin Housing Limited (201809019) Case 201809019 · Managing Relations The complaint concerns: The landlord's response to the resident's reports of banging and dripping noises from the pipework in the … 10 May 2022 Maladministration London Borough of Hillingdon (202009185) Case 202009185 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns with a gas safety certificate. 10 May 2022 Maladministration Southend-on-Sea Borough Council (202009843) Case 202009843 · Managing Relations The complaint is about the landlord’s management organisation’s handling of the resident’s complaint about repairs to the gutters in her … 9 May 2022 Maladministration Clarion Housing Association Limited (202122801) Case 202122801 · Estate Management The complaint is about: The landlord’s decision not to provide the resident with a designated parking space, following its error … 9 May 2022 Maladministration Lambeth Council (202106326) Case 202106326 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damage to kitchen flooring and cold draughts from … 9 May 2022 Maladministration Lambeth Council (202115286) Case 202115286 · Managing Relations The complaint is about the landlord’s handling of: Window repairs. The associated complaint. 5 May 2022 Maladministration Catalyst Housing Limited (202121479) Case 202121479 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports regarding noise nuisance and trip hazards from its lack … 5 May 2022 Maladministration Torus62 Limited (202102573) Case 202102573 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s handling of the resident’s reports of anti-social behaviour from his neighbour. The landlord’s handling of … 4 May 2022 Maladministration Metropolitan Thames Valley Housing (202106240) Case 202106240 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: 3 May 2022 Maladministration East End Homes Limited (202121527) Case 202121527 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of: Water ingress to the front of the property … 3 May 2022 Maladministration The Riverside Group Limited (202118184) Case 202118184 · Managing Relations The complaint is about the landlord’s response to the resident’s reports regarding its contractor’s attendance at his property. The complaint … 29 Apr 2022 Maladministration Clarion Housing Association Limited (202013901) Case 202013901 · Old Property Condition migrated-2025 The resident complains about the landlord’s handling of her concerns regarding damp and mould at her property. 29 Apr 2022 Maladministration Hounslow Council (202109038) Case 202109038 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports concerning antisocial behaviour from his neighbour. the landlord’s complaint … 29 Apr 2022 Maladministration Thurrock Council (202016111) Case 202016111 · Managing Relations The complaint is regarding the landlord’s response to the resident’s: Reports of a roof leak. Reports of a drainage issue … 29 Apr 2022 Maladministration Town and Country Housing (202120138) Case 202120138 · Estate Management The complaint concerns the landlord’s handling of the resident’s report of theft of his bike from the property car park. 29 Apr 2022 Maladministration Westminster City Council (202009409) Case 202009409 · Managing Relations The resident complains about the landlord’s handling of their complaint and compensation claim in relation to a number of leaks … 28 Apr 2022 Maladministration Leeds City Council (202104606) Case 202104606 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the re-plastering and associated works at the resident’s property. 28 Apr 2022 Maladministration London & Quadrant Housing Trust (202101094) Case 202101094 · Financial This complaint is about: The landlord’s handling of the resident’s requests for supporting information about its costs following an increase … 28 Apr 2022 Maladministration Newlon Housing Trust (202103451) Case 202103451 · Managing Relations The resident’s complaint is about the landlord’s handling of repairs to the property. The landlord’s complaint handling has also been … 28 Apr 2022 Maladministration Waltham Forest Council (202118210) Case 202118210 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 27 Apr 2022 Maladministration Basildon Borough Council (202010721) Case 202010721 · Old Property Condition migrated-2025 The complaint is about the landlords handling of repairs to a broken skylight following a storm in January 2020. 26 Apr 2022 Maladministration Flagship Housing Group Limited (202102407) Case 202102407 · Old Property Condition migrated-2025 REPORT COMPLAINT 202102407 Flagship Housing Group Limited 26 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Apr 2022 Maladministration London & Quadrant Housing Trust (202113369) Case 202113369 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the heating and hot water system. Complaints handling. 26 Apr 2022 Maladministration Network Homes Limited (202103084) Case 202103084 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of damp at her property. The landlord’s handling of … 25 Apr 2022 Maladministration Epping Forest District Council (202014140) Case 202014140 · Old Property Condition migrated-2025 The complaint is regarding: The landlord’s response to the resident’s report of a leak in her property. The landlord’s handling … 25 Apr 2022 Maladministration Metropolitan Thames Valley Housing (202009910) Case 202009910 · Old Property Condition migrated-2025 REPORT COMPLAINT 202009910 Metropolitan Housing Trust Limited 25 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 Apr 2022 Maladministration Hammersmith and Fulham Council (202100502) Case 202100502 · Information and data management The resident complains about the landlord’s handling of: a number of repairs in her property, and; her formal complaints. The … 22 Apr 2022 Maladministration Metropolitan Thames Valley Housing (202103667) Case 202103667 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports of remedial works to her kitchen following a water leak … 21 Apr 2022 Maladministration Birmingham City Council (202012972) Case 202012972 · Managing Relations The complaint is about the landlord’s handling og: Roof repairs to the resident’s property. The associated formal complaint. 21 Apr 2022 Maladministration Southern Housing Group Limited (202017178) Case 202017178 · Estate Management This complaint is about the landlord’s handling of: the resident’s reports of a leak through her living room ceiling; concerns … 21 Apr 2022 Maladministration Southwark Council (202007668) Case 202007668 · Managing Relations The complaint is about the landlord’s handling of: A tenancy panel hearing and the resident’s concern that he had been … 21 Apr 2022 Maladministration Southwark Council (202121360) Case 202121360 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of faulty internal doors in his property. 21 Apr 2022 Maladministration Westminster City Council (202106183) Case 202106183 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of faults to a new front door installed in … 19 Apr 2022 Maladministration Birmingham City Council (202108749) Case 202108749 · Managing Relations The complaint is about the landlord’s response to: The resident’s concerns about his heating and hot water system. The associated … 16 Apr 2022 Maladministration London & Quadrant Housing Trust (202112089) Case 202112089 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a burst water pipe, and the subsequent repairs. 15 Apr 2022 Maladministration Southwark Council (202101685) Case 202101685 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak from the roof. 14 Apr 2022 Maladministration Leeds City Council (202102205) Case 202102205 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of brickwork repairs to the resident’s property. 14 Apr 2022 Maladministration One Housing Group Limited (202110107) Case 202110107 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the sale of the resident’s property and her subsequent complaints.