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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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17 Jun 2022 Maladministration Bromford Housing Association Limited (202120321) Case 202120321 · Health and Safety (inc. building safety) The complaint is about: The landlord’s request that the residents remove a conservatory. The landlord’s handling of the resident’s complaint. 16 Jun 2022 Maladministration London & Quadrant Housing Trust (202100735) Case 202100735 · ASB/Abuse/Nuisance The resident’s complaint is about the level of compensation the landlord offered for the failures in its handling of the … 16 Jun 2022 Maladministration Westminster City Council (202105601) Case 202105601 · Health and Safety (inc. building safety) The resident’s complaint is about the landlord's handling of a gas safety check and asbestos. The landlord's complaint handling will … 15 Jun 2022 Maladministration Clarion Housing Association Limited (202101301) Case 202101301 · Managing Relations The complaint is about the landlords handling of water ingress from the resident’s roof. the subsequent complaint about the roof … 15 Jun 2022 Maladministration Hammersmith and Fulham Council (202103713) Case 202103713 · Estate Management The complaint is about the positioning of fencing between the resident’s property and a neighbour. 15 Jun 2022 Maladministration Paragon Asra Housing Limited (202012224) Case 202012224 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to fix low hot water pressure at the resident’s property. 14 Jun 2022 Maladministration Believe Housing Limited (202109733) Case 202109733 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of ongoing leaks in her wet-room and the required … 14 Jun 2022 Maladministration Paragon Asra Housing Limited (202118970) Case 202118970 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reports of a theft at her property. The associated formal complaint. 13 Jun 2022 Maladministration Clarion Housing Association Limited (202119603) Case 202119603 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request to be removed from the tenancy. The subsequent complaint. 10 Jun 2022 Maladministration Haringey Council (202101108) Case 202101108 · Managing Relations The complaint is about the landlord’s handling of: Various repairs to the resident’s property including repairs to the bathroom, kitchen, … 10 Jun 2022 Maladministration Havering Council (202118386) Case 202118386 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports regarding the condition of her new property at the … 10 Jun 2022 Maladministration Lambeth Council (201911393) Case 201911393 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of: the resident’s report that her kitchen window would not open; the resident’s … 10 Jun 2022 Maladministration Network Stadium Housing Association Limited (202104184) Case 202104184 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak in the resident’s roof. 10 Jun 2022 Maladministration Royal Borough Of Greenwich (202015542) Case 202015542 · Estate Management The complaint is about landlord’s handling of the resident’s request to relocate a mains stopcock from outside of the property … 9 Jun 2022 Maladministration Hexagon Housing Association Limited (201904493) Case 201904493 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of disrepair to her property, in particular in relation … 7 Jun 2022 Maladministration London & Quadrant Housing Trust (202011012) Case 202011012 · Managing Relations The complaint is about: The landlord’s management of the resident’s application for rehousing. The associated communication and complaints handling. 7 Jun 2022 Maladministration Network Homes Limited (202101388) Case 202101388 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of the repair of a leak at the property. 7 Jun 2022 Maladministration Town and Country Housing (202123546) Case 202123546 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for replacement windows, which the resident reported failed to … 6 Jun 2022 Maladministration Clarion Housing Association Limited (202122853) Case 202122853 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s kitchen sink and cabinet. 6 Jun 2022 Maladministration Thames Valley Housing Association Limited (202112333) Case 202112333 · ASB/Abuse/Nuisance The complaint concerns how the landlord responded to the resident’s reports of noise transference due to noisy plumbing in the … 6 Jun 2022 Maladministration Thrive Homes Limited (202122651) Case 202122651 · Estate Management The complaint is about the landlord’s response to the resident’s reports that a bank of land in front of her … 1 Jun 2022 Maladministration Clarion Housing Association Limited (202014737) Case 202014737 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damp and mould. 1 Jun 2022 Maladministration Gentoo Sunderland Ltd (202108649) Case 202108649 · Health and Safety (inc. building safety) The complaint is about the landlord’s management of asbestos at the resident’s property. the landlord’s handling of other disrepair issues … 1 Jun 2022 Maladministration Greenwich Council (202122271) Case 202122271 · Old Property Condition migrated-2025 REPORT COMPLAINT 202122271 Greenwich Council 1 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 31 May 2022 Maladministration Arun District Council (202109998) Case 202109998 · Managing Relations The resident complains about: The landlord’s approach to repairs during Covid-19 (complaint A). The handling of complaint A (complaint B). … 31 May 2022 Maladministration Barking and Dagenham Council (202101016) Case 202101016 · Old Property Condition migrated-2025 The complaint is about the landlords handling of the resident’s reports of damp and mould in her property. 31 May 2022 Maladministration Clarion Housing Association Limited (202008239) Case 202008239 · Occupancy Rights The complaint is about the landlord’s response to the residents’ request to change the tenancy from a joint tenancy to … 31 May 2022 Maladministration Hammersmith and Fulham Council (202103242) Case 202103242 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the replacement of the resident’s floor. 31 May 2022 Maladministration Metropolitan Thames Valley Housing (202122062) Case 202122062 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of the resident’s reports about the condition of the windows in his property. … 31 May 2022 Maladministration Southwark Council (202106367) Case 202106367 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of an overheating problem with the communal heating system. 31 May 2022 Maladministration Southwark Council (202114476) Case 202114476 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp in 2021. The Ombudsman has also considered … 30 May 2022 Maladministration Hammersmith and Fulham Council (202101528) Case 202101528 · Managing Relations The complaint is about the landlord’s response to the resident’s: application for a property transfer; request for temporary accommodation due … 30 May 2022 Maladministration Lambeth Council (202104665) Case 202104665 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak. 30 May 2022 Maladministration Optivo (202108225) Case 202108225 · Managing Relations This complaint is about: The level of redress the landlord offered the resident in response to delays and failures linked … 26 May 2022 Maladministration Freebridge Community Housing Limited (202109575) Case 202109575 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of damp and mould in his property. 26 May 2022 Maladministration Longhurst Group Limited (202116735) Case 202116735 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s windows, rear door, and outhouse roof. 26 May 2022 Maladministration Sandwell Metropolitan Borough Council (202106499) Case 202106499 · Financial The complaint is about the landlord’s response to the resident’s queries regarding the service charge and standard of services provided. 25 May 2022 Maladministration Brighton and Hove City Council (202120965) Case 202120965 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports about her application for a mutual exchange. 25 May 2022 Maladministration Catalyst Housing Limited (202115702) Case 202115702 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the exterior of the property including to the windows, paintwork, … 25 May 2022 Maladministration Metropolitan Thames Valley Housing (202016312) Case 202016312 · Old Property Condition migrated-2025 REPORT COMPLAINT 202016312 Metropolitan Thames Valley Trust 25 May 2020 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 May 2022 Maladministration Paragon Asra Housing Limited (202111314) Case 202111314 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of a noise nuisance by her neighbour. Complaint handling. 20 May 2022 Maladministration Hackney Council (202118205) Case 202118205 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s report of a leak from the property above and the … 20 May 2022 Maladministration Lambeth Council (202121192) Case 202121192 · Financial The complaint is about the landlord’s handling of a refund into the resident’s rent account. 18 May 2022 Maladministration East Midlands Housing Group Limited (202110368) Case 202110368 · Managing Relations This complaint is about: The landlord’s handling of deficient insulation around the property’s extension; The landlord’s handling of upgrades and … 18 May 2022 Maladministration Kingston upon Hull City Council (202120796) Case 202120796 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a repair needed to the driveway. 18 May 2022 Maladministration Sandwell Metropolitan Borough Council (202014265) Case 202014265 · ASB/Abuse/Nuisance The complaint concerns: the landlord's response to the resident’s reports of an issue with the upstairs neighbour’s floorboards and associated … 18 May 2022 Maladministration Shepherds Bush Housing Association Limited (202110713) Case 202110713 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of the kitchen being in disrepair. 18 May 2022 Maladministration Sovereign Living Limited (202015350) Case 202015350 · Managing Relations This complaint is about: The landlord’s response to the resident’s concerns around the condition of the property’s rear garden; The … 17 May 2022 Maladministration Orbit Group Limited (202011022) Case 202011022 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of repairs required to the windows at the property. … 17 May 2022 Maladministration Thames Valley Housing Association Limited (202007961) Case 202007961 · ASB/Abuse/Nuisance The complaint is about the landlord response to the resident’s reports of: The misuse of parking bays. Noise nuisance and …