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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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23 Aug 2022 Maladministration Hammersmith and Fulham Council (202115349) Case 202115349 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports about a leak into the property. The landlord’s complaint … 23 Aug 2022 Maladministration Haringey Council (202107523) Case 202107523 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property, and its … 23 Aug 2022 Maladministration Metropolitan Thames Valley Housing (202123112) Case 202123112 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of repairs to rectify a flood in the resident’s bathroom and its handling … 22 Aug 2022 Maladministration Metropolitan Thames Valley Housing (202126465) Case 202126465 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s letterbox. The landlord’s complaint handling. 19 Aug 2022 Maladministration Clarion Housing Association Limited (202105519) Case 202105519 · Financial This complaint is about the landlord’s handling of the resident’s concerns about charges for use of an electrical vehicle charging … 19 Aug 2022 Maladministration Metropolitan Thames Valley Housing (202005143) Case 202005143 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a leak into his property. The landlord’s complaints … 19 Aug 2022 Maladministration Network Homes Limited (202125240) Case 202125240 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns about the condition, safety and security of her garden … 19 Aug 2022 Maladministration Onward Homes Limited (202107346) Case 202107346 · Estate Management The complaint is about: The landlord’s response to the resident’s report of potholes in the communal carpark. The landlord’s complaint … 18 Aug 2022 Maladministration Haringey Council (202106442) Case 202106442 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak. 17 Aug 2022 Maladministration Hammersmith and Fulham Council (202102546) Case 202102546 · Managing Relations The complaint is about: The landlord’s response to multiple repairs in the resident’s property (including the windows, the smoke detector, … 16 Aug 2022 Maladministration Habinteg Housing Association Limited (202012489) Case 202012489 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for the windows in the property to be renewed. … 16 Aug 2022 Maladministration Peabody Trust (202016218) Case 202016218 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of a gas safety check at the resident’s property. The landlord’s handling of … 16 Aug 2022 Maladministration Southwark Council (202118163) Case 202118163 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in her property and in … 16 Aug 2022 Maladministration The Riverside Group Limited (202113445) Case 202113445 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for the replacement of a chain-link fence in the … 15 Aug 2022 Maladministration Broadland Housing Association Limited (202101362) Case 202101362 · ASB/Abuse/Nuisance The complaint is about: the landlord’s response to the resident’s reports of ASB from January 2020 onwards. the landlord’s response … 15 Aug 2022 Maladministration Havering Council (202112977) Case 202112977 · Managing Relations REPORT COMPLAINT 202112977 Havering Council 12 August 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 15 Aug 2022 Maladministration Leeds City Council (202125900) Case 202125900 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and leaks following a repair to her … 12 Aug 2022 Maladministration A2Dominion Housing Group Limited (202111942) Case 202111942 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about its handling of ventilation repairs in her property. … 12 Aug 2022 Maladministration Leeds City Council (202106197) Case 202106197 · Managing Relations The complaint is about the landlord’s handling of repairs at the property. The Ombudsman has also considered the landlord’s complaint … 12 Aug 2022 Maladministration London & Quadrant Housing Trust (201915332) Case 201915332 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a roof leak. Handling of the subsequent complaint. 12 Aug 2022 Maladministration London & Quadrant Housing Trust (202114580) Case 202114580 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports about overgrown trees. The landlord’s complaints handling. 12 Aug 2022 Maladministration Shepherds Bush Housing Association Limited (202106094) Case 202106094 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about the condition of the windows at the property. … 11 Aug 2022 Maladministration Charnwood Borough Council (202111440) Case 202111440 · Managing Relations The complaint is about the landlord’s handling of repairs following a fire at the property below the resident. Specifically, the … 11 Aug 2022 Maladministration Vivid Housing Limited (202124450) Case 202124450 · Estate Management The complaint is about the landlord's handling of the resident’s reports of overgrown bamboo from a neighbouring property. 9 Aug 2022 Maladministration East Devon District Council (202113709) Case 202113709 · Managing Relations The complaint is about: The landlord’s refusal to allow a mutual property exchange. The landlord’s handling of the complaint. 9 Aug 2022 Maladministration Great Places Housing Association (202122850) Case 202122850 · Old Property Condition migrated-2025 The resident complains about the landlord’s response to her reports of damage caused to her property following a leak, and … 9 Aug 2022 Maladministration Islington Council (202112762) Case 202112762 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s boiler; and The landlord’s handling of the resident’s … 9 Aug 2022 Maladministration London Borough of Hounslow (202118241) Case 202118241 · Estate Management The complaint is about the landlord's response to the resident's reports of repairs to the communal guttering. 8 Aug 2022 Maladministration The Guinness Partnership Limited (202124928) Case 202124928 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the windows and patio doors in the resident’s property. 5 Aug 2022 Maladministration Hammersmith and Fulham Council (202109186) Case 202109186 · Managing Relations The complaint is about: The resident’s concerns that the landlord failed to act to mitigate the noise transference from the … 5 Aug 2022 Maladministration Metropolitan Thames Valley Housing (202201700) Case 202201700 · Estate Management The complaint is about the landlord's response to the resident’s concerns regarding parking enforcement. 3 Aug 2022 Maladministration Leeds City Council (202116723) Case 202116723 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports regarding replastering works at her property. 3 Aug 2022 Maladministration Tower Hamlets Homes (202122790) Case 202122790 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of loss of heating in the lounge of his … 2 Aug 2022 Maladministration London & Quadrant Housing Trust (202118898) Case 202118898 · Managing Relations The complaint concerns the landlord’s handling of: Repairs to the front and back doors of the property. The associated formal … 29 Jul 2022 Maladministration Hyde Housing Association Limited (202016984) Case 202016984 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: Notification of a rent increase. Anti-Social Behaviour (ASB) … 29 Jul 2022 Maladministration Kingston upon Hull City Council (202124741) Case 202124741 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of repairs to the resident’s boiler and heating system. 29 Jul 2022 Maladministration Lambeth Council (202124358) Case 202124358 · Information and data management The resident complains about the landlords handling of: The reports of repairs to the boiler, and; the formal complaint. The … 29 Jul 2022 Maladministration Royal Borough of Kensington and Chelsea (202124640) Case 202124640 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damage to his kitchen units during pest-proofing works. 29 Jul 2022 Maladministration Wandle Housing Association Limited (202119196) Case 202119196 · Estate Management The complaint is about the landlord’s handling of: Repairs needed to the resident’s window due to damp and mould. Repairs … 28 Jul 2022 Maladministration Catalyst Housing Limited (202014330) Case 202014330 · Managing Relations The complaint is about: The landlord’s response to the resident’s request for air conditioning during major works. The complaint handling … 28 Jul 2022 Maladministration Nottingham City Homes Registered Provider Limited (202126630) Case 202126630 · Managing Relations The complaint concerns: The landlord’s handling of communal roof repairs and pests. The landlord’s response to the resident’s complaint about … 28 Jul 2022 Maladministration Reading Borough Council (202108870) Case 202108870 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of adaptations to the property. 27 Jul 2022 Maladministration Ashford Borough Council (202112658) Case 202112658 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s windows. The landlord’s decision to issue the resident … 27 Jul 2022 Maladministration Hyde Housing Association Limited (202115651) Case 202115651 · Managing Relations This complaint is about: The landlord’s handling of major works to the windows and the redecoration of the communal areas … 26 Jul 2022 Maladministration Leeds City Council (202105184) Case 202105184 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the residents reports of leaks from the roof of the property. 26 Jul 2022 Maladministration Platform Housing Group Limited (202120865) Case 202120865 · Estate Management The complaint is about: The landlords handling of the resident’s concerns about rear access to their garden, and; the landlords … 21 Jul 2022 Maladministration Southern Housing Group Limited (202114639) Case 202114639 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) noise nuisance from her neighbour; … 21 Jul 2022 Maladministration The Guinness Partnership Limited (202125458) Case 202125458 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of his faulty boiler. 19 Jul 2022 Maladministration Westminster City Council (202116473) Case 202116473 · Old Property Condition migrated-2025 The complaint concerns: The landlord’s handling of a leak and damage to the resident’s kitchen cupboard and flooring. The landlord’s … 18 Jul 2022 Maladministration Cross Keys Homes Limited (202015692) Case 202015692 · ASB/Abuse/Nuisance The complaint is about The landlord’s handling of the resident’s reports of noise and other anti-social behaviour from an upstairs …