The Guinness Partnership Limited (202203414)
The complaint is about the landlord’s response to reported blockages in the communal drain.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Westward Housing Group (201909454)
The complaint is about the landlord’s: Handling of the repairs to the roof. Decision not to raise a complaint in response to the resident’s request. The landlord’s communication with the resident including comments she had been ‘vexatious and persistent’. The resident has also complained that the landlord has committed defamation …
London Borough of Newham (202206186)
REPORT COMPLAINT 202206186 Newham Council 02 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
London & Quadrant Housing Trust (L&Q) (202119571)
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Handling of a transfer request. Complaint handling. The report also examines the landlord’s consideration of the resident’s vulnerabilities.
London & Quadrant Housing Trust (L&Q) (202127357)
The complaint is about the landlord’s handling of: The sale of the residents’ shared ownership property. The associated complaint.
Magenta Living (202122836)
REPORT COMPLAINT 202122836 Magenta Living 03 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
One Housing Group Limited (202211045)
The complaint is about the landlord’s response to the resident’s reports about damp and mould.
Cheshire Peaks & Plains Housing Trust (202204920)
The complaint is about the landlord’s handling of the resident’s right to buy application.
Longhurst Group Limited (202207628)
The complaint is about the landlord’s handling of repairs to the resident’s bedroom windows and outhouse roof.
Royal Borough Of Greenwich (202128542)
The complaint is about the landlord’s handling of the resident’s request for her balcony door to be fixed.
Southwark Council (202015004)
The complaint is about the landlord’s handling of the resident’s reports about faulty heating caused by an ongoing leak.
London Borough of Barking and Dagenham (202213699)
The complaint is about: The landlord's handling of bedbugs in the resident's property. The landlord’s complaint handling.
Bromford Housing Group Limited (202203141)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise disturbance. The Ombudsman has also considered the landlord’s complaint handling.
ForHousing Limited (202208410)
The complaint concerns how the landlord handled a leak from the bathroom of the property and the level of compensation it offered.
Hammersmith and Fulham Council (202126460)
The complaint is about the landlord’s handling of: The resident’s application for succession. The associated complaint.
Hyde Housing Association Limited (202120154)
The complaint is about the landlord’s: Response to reports of a pigeon infestation. Handling of the related complaint.
London Borough of Hillingdon (202102073)
This is about the landlords handling of: The residents’ concerns about a neighbours use of the communal garden. Antisocial behaviour (ASB) reports about the resident. Antisocial behaviour reports about the residents neighbour. Noise complaints. The associated complaint.
Onward Homes Limited (202121697)
The complaint is about: The landlord’s handling of a recurring leak into the property. The landlord’s handling of issues with damp and mould. The Ombudsman has also assessed the landlord’s complaint handling.
Peabody Trust (202112245)
The complaint is about: The landlord’s handling of the repairs to the property. The landlord’s handling of the complaint and the level of compensation offered.
Places for People Group Limited (202202414)
The complaint is about: The landlord's response to concerns raised about its attitude and approach towards the resident. The landlord’s response to the resident’s installation of CCTV. The landlord’s complaints handling.
Southern Housing Group Limited (202206524)
The complaint is about the landlord’s response to the resident’s reports of hot water loss. The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202117121)
REPORT COMPLAINT 202117121 The Guinness Partnership Limited 27 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Abri Group Limited (202119402)
The complaint is about the landlord’s handling of: the resident’s reports of the standard of communal cleaning within the resident’s building. the resident’s reports of the standard of grounds maintenance, in particular: The removal of infested mulch. The general standard of the grounds maintenance. The time the landlord took to …
LiveWest Homes Limited (202123970)
The complaint is about the landlord’s response to the resident’s concerns about the standard of cleaning and communal grounds maintenance.
London & Quadrant Housing Trust (L&Q) (202111543)
The complaint is about: the landlord’s handling of the resident’s concerns about an increase in service charges which he did not believe should apply. the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202128192)
The complaint is about the landlord’s response to the concerns raised by the resident in relation to disabled parking.
Metropolitan Thames Valley Housing (202128435)
The complaint is about: The landlord’s handling of repairs to a faulty boiler. This Service has also considered the complaint handling.
Metropolitan Thames Valley Housing (MTV) (202212022)
The complaint is about: The landlord’s response to the resident and their power of attorney about its decision to implement a meal service. The landlord’s complaint handling, including its resolution of the complaint at each stage of its procedure.
Reading Borough Council (202104235)
The complaint concerns the landlord’s: Handling of reports of damp, mould, and condensation affecting the property. Complaint handling.
Sovereign Network Homes (202113716)
REPORT COMPLAINT 202113716 Network Housing 27 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The Guinness Partnership Limited (202120378)
The complaint is about the landlord’s: Handling of leaks to the resident’s bath and shower; Handling of external drainage issues; Complaint handling.
Wigan Metropolitan Borough Council (202210202)
REPORT COMPLAINT 202210202 Wigan Metropolitan Borough Council 27 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Believe Housing Limited (202122515)
The complaint is about the: The condition of the property at the start of the tenancy. The landlord’s handling of the associated repair works to the property.
Birmingham City Council (202121450)
The complaint is about: The landlord’s response to reports of a defective window. The landlord’s handling of the associated complaint.
Dacorum Borough Council (202203963)
This complaint concerns: The landlord’s handling of the resident’s reports of water ingress in the storage area located in the basement of the building. The landlord’s handling of the resident’s reports of damage and water ingress into the property. This report has also considered the landlord’s record keeping.
Islington Council (202210715)
The complaint is about the landlord's handling of repairs to the resident’s front door, and the associated offer of compensation. The Ombudsman has also assessed the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202206262)
The complaint is about: The handling of the resident’s request to be rehoused. The handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling.
Network Homes Limited (202113831)
This complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his neighbour’s property. This investigation has also considered the landlord’s complaint handling.
Onward Homes Limited (202101999)
This complaint is about the landlord’s handling of the resident’s reports about: Anti-social behaviour (ASB). The neighbour’s CCTV. Issues with the gate.
Royal Borough Of Greenwich (202212417)
The complaint is about the landlord’s: Handling of the resident’s request to get a new front door. Complaint handling.
Bromford Housing Association Limited (202114474)
The complaint is about: The landlord’s handling of reports of damp and mould and the level of compensation offered. Complaint handling.
Haringey London Borough Council (202200748)
The complaint is regarding the landlord’s handling of: The resident’s reports of a leak and mould in the property. The resident’s concerns that she was discriminated against. The resident’s complaint.
Haringey London Borough Council (202218553)
The complaint is about the landlord’s response to the resident’s reports of water ingress which led to damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Islington Council (202213028)
The complaint is about the landlord’s handling of the: Cyclical interior and exterior redecorating work of the communal building. Associated complaints.
London & Quadrant Housing Trust (L&Q) (202114179)
This complaint is about the landlord’s: Response to the resident’s report of a defect; Complaint handling.
Manchester City Council (202011545)
REPORT COMPLAINT 202011545 Manchester City Council 21 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
One Housing Group Limited (202114995)
The complaint concerns the landlord’s handling of reports of water ingress.
Southern Housing Group Limited (202013755)
The complaint is about: Delays to the sale of a shared ownership property and; The landlord’s complaint handling The Ombudsman has also considered the landlord’s record keeping.
Southwark Council (202122189)
The complaint is about the landlord’s: Response to the resident’s reports of leaks into her property from the property above. Complaint handling.
Clarion Housing Association Limited (202111355)
The complaint is about the landlord’s handling of: the resident’s reports for repairs to the window handles and balcony door, and; the associated formal complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)