Beyond Housing Limited (202127743)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The move to alternative accommodation to facilitate the associated repair works.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Gateway Housing Association Limited (202112753)
The complaint is about the landlord’s response to the resident’s: communal area requests (store cupboard, hedge and boundary wall); reports of littering and fly-tipping. The Ombudsman has also investigated the landlord’s complaint handling.
Home Group Limited (202103327)
The complaint is about the landlord’s: response to the resident’s reports of defects; handling of the associated complaint.
Longhurst Group Limited (202121508)
This complaint is about the way the landlord handled the resident’s reports of a leaking hot water cylinder. This investigation has also considered the landlord’s record keeping.
Southern Housing Group Limited (202120753)
The complaint is about the landlord’s handling of repairs to the bathroom following a leak from the ceiling.
Clarion Housing Association Limited (202100482)
The complaint concerns the level of compensation offered to the resident following reports of a pest infestation in her property.
London & Quadrant Housing Trust (L&Q) (202206602)
The complaint is about: The landlord’s response to the resident’s reports of noise disturbances. The landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Peabody Trust (202203299)
The complaint is about: The landlord’s handling of reports of leaks within the property and the associated repairs. The landlord’s handling of the resident’s complaint.
Stonewater Limited (202206809)
The complaint is about the landlord’s handling of roof and ceiling repairs to address an ongoing leak at the resident’s property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Waltham Forest Council (201900229)
The complaint is about: the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and subsequent request for a move. the landlord’s complaint handling.
Birmingham City Council (202119872)
The complaint is about the landlord’s: handling of a rat infestation, and; handling of a neighbour blocking access to the resident’s storage unit. The Ombudsman has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202115802)
The complaint is about the landlord’s handling of errors in the resident’s lease, the landlord’s response to the resident’s reports of domestic violence and of the landlord’s administration and level of communication. The Ombudsman has considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202007116)
The complaint is about: the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). the landlord’s complaint handling.
One Vision Housing Limited (202124849)
The complaint is about the landlord’s handling of plastering works in the resident’s property.
Peabody Trust (202107763)
The complaint is about the landlord's handling of: the replacement of cladding; and the associated complaint.
Wandle Housing Association Limited (202200819)
The complaint is about the landlord’s handling of a pest infestation at the resident’s property. This Service has also considered the associated complaint handling.
A2Dominion Housing Group Limited (202115967)
The complaint is about the landlord’s handling of: Reports of a leak in the roof of the property. The associated complaint.
A2Dominion Housing Group Limited (202122257)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Associated complaint.
Hammersmith and Fulham Council (202123468)
The Complaint is about the landlords handling of: The residents reports of a leak into her property The decant process The residents complaint about the ongoing leak in her property. The residents request for compensation for damaged personal items.
Kirklees Council (202118661)
This is about the landlord’s handling of: Antisocial behaviour reports. The resident’s reports of disrepair to their property, including cracks, damp and mould.
London & Quadrant Housing Trust (L&Q) (202202115)
The complaint is about the landlord’s: Handling of repairs at the property and associated offer of compensation. Response to the resident’s reports that a tree was lifting her garden path, that a window unit had been replaced with the wrong glass and that a kitchen drawer was broken. The Ombudsman …
Network Homes Limited (202202443)
The complaint is about the landlord’s response to the resident’s reports of fire safety concerns with her property.
Great Places Housing Association (202106133)
The complaint is about the landlord’s handling of the resident’s request for compensation, following a complaint about an area of land at the rear of the resident’s garden.
Metropolitan Thames Valley Housing (MTV) (202211458)
The complaint is about the landlord’s handling of the resident’s noise reports.
Notting Hill Genesis (NHG) (202202360)
Review Letter comp REPORT COMPLAINT 202202360 Notting Hill Genesis 24 August 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Paragon Asra Housing Limited (202200997)
The landlord’s handling of the resident’s complaint about the conduct of a member of staff. The Ombudsman has also looked at the landlord’s handling of the associated complaint.
Places for People Group Limited (202122425)
The complaint is about the landlord’s handling of: Repairs to cupboards in the resident’s bedroom and hallway. A request for minor adaptations to the resident’s kitchen by an occupational therapist. The associated complaint.
Two Rivers Housing (202122904)
The complaint is about the landlord’s handling of the staircasing process.
Birmingham City Council (202221439)
The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation. The associated complaint.
Clarion Housing Association Limited (202119747)
The complaint is about the landlord’s handling of the repairs to the resident’s bathroom. The Ombudsman has also assessed the landlord’s complaint handling.
London & Quadrant Housing Trust (202104537)
The complaint is about: The landlord’s response to the resident’s reports of repairs and its failure to address them. Complaint handling.
One Manchester Limited (202214383)
The complaint is about a letter sent by the landlord to the resident on 21 March 2022 concerning arears on the resident’s rent account.
The Guinness Partnership Limited (202218205)
The complaint is about: The landlord’s response to the resident’s report of a defective ventilation system. The landlord’s handling of the associated complaint.
Wolverhampton City Council (202203703)
The complaint is about: The landlord’s response to the resident’s concerns that communal facilities were connected to his electricity supply. The landlord’s handling of repairs needed in the property, including works to address damp, mould, water ingress and structural issues.
Hammersmith and Fulham Council (202219285)
The complaint is about the landlord’s handling of the outstanding repairs to the resident’s bathroom.
The Community Housing Group Limited (202211038)
The complaint is about the landlord’s handling of repairs to the resident’s property.
Clarion Housing Association Limited (202108928)
This complaint is about: The landlord’s handling of the transfer of the tenancy to the resident’s ex-partner. How the landlord handled the resident’s complaint.
Clarion Housing Association Limited (202207114)
The complaint is about: The landlord’s handling of repairs to the resident’s boiler. The level of compensation awarded as redress to the complaint.
Clarion Housing Association Limited (202212280)
The complaint is about: The landlord’s response to the resident’s reports of rodent infestation at her property. The landlord’s handling of the resident’s request to be rehoused due to the infestation.
London & Quadrant Housing Trust (L&Q) (202013732)
The complaint is about the landlord's response to the resident’s queries about her service charge. The Ombudsman has also considered the associated complaint handling.
Metropolitan Thames Valley Housing (202213422)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour; complaint handling.
Metropolitan Thames Valley Housing (MTV) (202125001)
The complaint is about the landlord’s handling of:
Metropolitan Thames Valley Housing (MTV) (202208265)
The complaint is about: The landlord’s handling of repairs to the boiler and heating system. The landlord’s complaint handling.
One Housing Group Limited (202112363)
This complaint is about the landlord’s: Response to the resident’s various disrepair concerns; Service charge information; Complaint handling; Record keeping.
Rochdale Boroughwide Housing Limited (202215329)
This complaint is about: The landlord clearing the property before the end of the tenancy. The landlord's response to the resident’s request for compensation for personal items removed while clearing the property.
Irwell Valley Housing Association Limited (202203977)
The complaint is about the landlord’s: Response to the resident’s reports that she did not receive services for which she was being charged. Handling of works required to the kitchen at the property. Complaints handling.
Lambeth Council (201814057)
The complaint is about the landlord’s handling of: The resident’s reports of noise from a neighbouring property. The associated complaint.
Leeds City Council (202201900)
The complaint is about the landlord’s handling of the resident’s: Concerns about the work completed on the fascia boards. Request for a meter cupboard door to be replaced. Request for an outbuilding door to be replaced.
London Borough of Brent (202207406)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the: Downstairs toilet. Driveway.
London Borough of Croydon (202215975)
REPORT COMPLAINT 202215975 London Borough of Croydon 4 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)