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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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22 Sep 2022 Maladministration Sanctuary Affordable Housing Limited (202126574) Case 202126574 · Estate Management The complaint is about the landlord’s handling of repairs to the communal fire panel. 21 Sep 2022 Maladministration Southwark Council (202111047) Case 202111047 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports concerning damp and mould. The related complaint. 20 Sep 2022 Maladministration Basildon Borough Council (202125438) Case 202125438 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s flooring following a flood. The associated complaint. 20 Sep 2022 Maladministration Clarion Housing Association Limited (202111638) Case 202111638 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s request to install motorised blinds to the outside of the … 20 Sep 2022 Maladministration Metropolitan Thames Valley Housing (202001603) Case 202001603 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the issues with rubbish disposal on the estate. 20 Sep 2022 Maladministration The Guinness Partnership Limited (202110442) Case 202110442 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs. The associated complaint. 17 Sep 2022 Maladministration GreenSquareAccord Limited (202126969) Case 202126969 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a leak, and the subsequent repairs. 16 Sep 2022 Maladministration London Borough of Hounslow (202201697) Case 202201697 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp in his living room. 16 Sep 2022 Maladministration London & Quadrant Housing Trust (202015494) Case 202015494 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s noise nuisance reports. 16 Sep 2022 Maladministration Wandsworth Council (202118003) Case 202118003 · Old Property Condition migrated-2025 The complaint is about the landlord’s: request to access the resident’s property due to a leak in her neighbour’s property; … 15 Sep 2022 Maladministration Anchor Hanover Group (202202623) Case 202202623 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s request for the lock to be reinstated on the back … 15 Sep 2022 Maladministration Great Places Housing Association (202204457) Case 202204457 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of damp in the property, and the length of time taken … 15 Sep 2022 Maladministration Hammersmith and Fulham Council (202128621) Case 202128621 · Managing Relations The complaint is about: The landlord’s repairs to a leaking boiler within the property, and the associated damage to the … 15 Sep 2022 Maladministration Hyde Housing Association Limited (202105372) Case 202105372 · Managing Relations The complaint is about: The landlord’s handling of the repair to the resident’s boiler and subsequent offer of compensation. The … 15 Sep 2022 Maladministration London Borough of Hackney (202128440) Case 202128440 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports that the property did not meet the landlord’s lettable … 15 Sep 2022 Maladministration London Borough of Hackney (202201032) Case 202201032 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of the loss of his heating and hot water. 14 Sep 2022 Maladministration Hammersmith and Fulham Council (202112293) Case 202112293 · Managing Relations The complaint is about the landlord’s handling of the resident’s kitchen replacement following a major leak. The Ombudsman has also … 14 Sep 2022 Maladministration Hammersmith and Fulham Council (202124361) Case 202124361 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of its agreement to replace the resident’s shower doors. 12 Sep 2022 Maladministration A2Dominion Housing Group Limited (202127034) Case 202127034 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould. 12 Sep 2022 Maladministration Magenta Living (202113362) Case 202113362 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of missing bricks in the roof-space wall. 12 Sep 2022 Maladministration Manningham Housing Association Limited (202118694) Case 202118694 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports about the condition of the property, including her concerns … 12 Sep 2022 Maladministration Nottingham City Homes Registered Provider Limited (202200729) Case 202200729 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s roof tiles. The associated complaint. 12 Sep 2022 Maladministration Southwark Council (202009093) Case 202009093 · ASB/Abuse/Nuisance This complaint is about the landlord’s: Handling of the resident’s reports of ASB (noise nuisance) by her upstairs neighbour. Complaint … 9 Sep 2022 Maladministration Colchester Borough Council (202119755) Case 202119755 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of defective guttering causing a leak into her property. 9 Sep 2022 Maladministration Home Group Limited (202015188) Case 202015188 · Managing Relations This complaint is about the landlord’s: Response the resident’s reports of various repairs to the property; Complaint handling. 8 Sep 2022 Maladministration Chelmer Housing Partnership Limited (202113954) Case 202113954 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB) and noise nuisance. The complaint is also … 6 Sep 2022 Maladministration Westminster City Council (202102498) Case 202102498 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from his neighbour. 5 Sep 2022 Maladministration Lewes District Council (202110510) Case 202110510 · Managing Relations The complaint is about the landlord’s: Handling of adaptations to the bathroom at the property and related repairs. Complaint handling. 5 Sep 2022 Maladministration Westminster City Council (202126442) Case 202126442 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs following a water leak into the resident’s property. 2 Sep 2022 Maladministration A2Dominion Housing Group Limited (202126092) Case 202126092 · Managing Relations The complaint is about: The landlord’s handling of outstanding repairs works due to damp issues within the property. The landlord’s … 2 Sep 2022 Maladministration Nuneaton and Bedworth Borough Council (202104867) Case 202104867 · Managing Relations This complaint is about the landlord’s handling of: void property repairs to plasterwork, pipework and flooring that the resident reported … 2 Sep 2022 Maladministration Salix Homes Limited (202119049) Case 202119049 · Estate Management The complaint is about the landlord’s response to the resident’s request to replace the fencing at her property. 2 Sep 2022 Maladministration Waverley Borough Council (202119471) Case 202119471 · Financial The complaint is about the landlord’s response to the resident’s concerns about being recharged for damaged internal doors and clearance … 1 Sep 2022 Maladministration Lambeth Council (202105690) Case 202105690 · Managing Relations REPORT COMPLAINT 202105690 Lambeth Council 1 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 31 Aug 2022 Maladministration Barking and Dagenham Council (202005996) Case 202005996 · Health and Safety (inc. building safety) The complaint concerns the landlord’s handling of: The resident’s reports of carbon monoxide poisoning due to a faulty boiler and … 31 Aug 2022 Maladministration Basildon Borough Council (202107854) Case 202107854 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: taps not being fitted correctly. roof and gutter … 31 Aug 2022 Maladministration Dudley Metropolitan Borough Council (202005287) Case 202005287 · Estate Management The complaint is about the landlord’s response to the resident’s: reports of various repairs in the property. reports about a … 31 Aug 2022 Maladministration Hyde Housing Association Limited (202103910) Case 202103910 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of damp in her living room and kitchen; the … 31 Aug 2022 Maladministration Trafford Housing Trust Limited (202100386) Case 202100386 · Old Property Condition migrated-2025 This complaint is about: The length of time the resident had to wait to move into the property. The landlord’s … 30 Aug 2022 Maladministration A2Dominion Housing Group Limited (202110737) Case 202110737 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s concerns about the fire protection works. Complaint handling. 30 Aug 2022 Maladministration Aster Group Limited (202112898) Case 202112898 · Estate Management The complaint is about: - The landlord’s administration of the resident’s service charge account. The landlord’s handling of the resident’s … 30 Aug 2022 Maladministration Birmingham City Council (202011026) Case 202011026 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s leak reports and related compensation claim for damage caused to the … 30 Aug 2022 Maladministration Clarion Housing Association Limited (202114070) Case 202114070 · Old Property Condition migrated-2025 The complaint is about the landlords handling of the residents reports of a moth infestation in the property. 26 Aug 2022 Maladministration Thames Valley Housing Association Limited (201906959) Case 201906959 · Estate Management The resident’s complaint is about: The landlord’s response to the resident’s reported defects in her property including the landlord’s response … 26 Aug 2022 Maladministration Tower Hamlets Homes (202200036) Case 202200036 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s concerns about delayed repairs to the heating system. 25 Aug 2022 Maladministration Warwickshire Rural Housing Association Limited (202120658) Case 202120658 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s boiler repairs and its offer of compensation for this. 24 Aug 2022 Maladministration London Borough of Croydon (202109511) Case 202109511 · Old Property Condition categories The complaint is about the standard and quality of work carried out at the property, including to the bathroom and … 24 Aug 2022 Maladministration The Riverside Group Limited (202110871) Case 202110871 · Managing Relations The complaint is about: The landlord’s attempts to access the resident’s property to carry out an inspection. The landlord’s handling … 24 Aug 2022 Maladministration Torus62 Limited (202103586) Case 202103586 · Estate Management The complaint is about the landlord’s response to the resident’s: Enquiries about his service charge account. Concerns about the quality … 23 Aug 2022 Maladministration Hammersmith and Fulham Council (202109799) Case 202109799 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s reports of subsidence at the property. Associated repair issues believed …