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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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18 Oct 2022 Maladministration Notting Hill Genesis (202200330) Case 202200330 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of issues with her bedroom windows. Complaint handling. 17 Oct 2022 Maladministration ForHousing Limited (202118330) Case 202118330 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s balcony door. The associated complaint handling. 17 Oct 2022 Maladministration London & Quadrant Housing Trust (202107410) Case 202107410 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repair issues to her windows. The formal complaint. 17 Oct 2022 Maladministration Longhurst Group Limited (202122364) Case 202122364 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of outstanding repairs to her roof and to address … 17 Oct 2022 Maladministration Nottingham City Homes Registered Provider Limited (202010867) Case 202010867 · Health and Safety (inc. building safety) The complaint concerns: The landlord’s handling of the front (fire) door replacement. The landlord’s handling of the resident’s concerns raised … 17 Oct 2022 Maladministration One Housing Group Limited (202123092) Case 202123092 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs and remedial work required in the resident’s property following a leak. 17 Oct 2022 Maladministration Slough Borough Council (202111254) Case 202111254 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: the resident’s reports of a leak from his roof; the resident’s reports … 15 Oct 2022 Maladministration One Housing Group Limited (202203260) Case 202203260 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of repair issues to the bin chute. 13 Oct 2022 Maladministration Newlon Housing Trust (202113337) Case 202113337 · Managing Relations This complaint is about the landlord’s handling of the prospective sale of the resident’s property. This complaint is also about … 12 Oct 2022 Maladministration Cornwall Housing Limited (202104789) Case 202104789 · Financial The complaint is regarding: The landlord’s response to the resident’s reports of damp and mould. The landlord’s response to the … 11 Oct 2022 Maladministration Inquilab Housing Association Limited (202105939) Case 202105939 · Managing Relations The complaint is about the landlord’s: Response to reports of a defective shared pipe leaking water into the resident’s property. … 10 Oct 2022 Maladministration Richmond Housing Partnership Limited (202203469) Case 202203469 · Managing Relations The complaint is about the landlord’s handling of: The resident's reports of recurrent leaks affecting her property. The formal complaint. 9 Oct 2022 Maladministration Haringey London Borough Council (202201601) Case 202201601 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the replacement of the resident’s back door. 9 Oct 2022 Maladministration Southwark Council (202125127) Case 202125127 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to her front and back doors. The … 7 Oct 2022 Maladministration Clarion Housing Association Limited (202114359) Case 202114359 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s report of a leak in her bathroom and the related … 6 Oct 2022 Maladministration ForHousing Limited (202203565) Case 202203565 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 6 Oct 2022 Maladministration Hyde Housing Association Limited (202128018) Case 202128018 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports of an odour pervading her home, and; the landlord’s … 6 Oct 2022 Maladministration North Northamptonshire Council (202109405) Case 202109405 · Managing Relations This complaint is about the landlord’s: decision not to replace the property’s decommissioned gas fire; complaint handling. 6 Oct 2022 Maladministration Royal Borough Of Greenwich (202123777) Case 202123777 · Managing Relations REPORT COMPLAINT 202123777 Greenwich Council 6 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 6 Oct 2022 Maladministration The Riverside Group Limited (202204382) Case 202204382 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak at the property. 5 Oct 2022 Maladministration Dacorum Borough Council (202121576) Case 202121576 · Managing Relations The complaint is about the landlords handling of: Repairs to the rear-door and kitchen window. Repairs to the front door. … 5 Oct 2022 Maladministration Sanctuary Housing Association (202105534) Case 202105534 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's request for repairs to the windows. 4 Oct 2022 Maladministration Cambridge City Council (202203164) Case 202203164 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about her bathroom refurbishment. The landlord’s handling of the … 4 Oct 2022 Maladministration Hammersmith and Fulham Council (202116417) Case 202116417 · Managing Relations The complaint is about the landlord’s handling of: The repairs required following reports of a leak from the guttering and … 4 Oct 2022 Maladministration Lewisham Council (202120613) Case 202120613 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a leak in her bathroom. 3 Oct 2022 Maladministration Bromsgrove District Housing Trust Limited (202126525) Case 202126525 · Managing Relations The complaint is about the landlord’s handling of: The replacement of the resident’s windows and radiators. The associated complaint. 3 Oct 2022 Maladministration Notting Hill Genesis (202122700) Case 202122700 · Managing Relations The complaint is about the landlord’s: Handling of works to the resident’s bathroom . Complaint handling. 3 Oct 2022 Maladministration Wandle Housing Association Limited (202125432) Case 202125432 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s bathroom. The associated complaint handling. 30 Sep 2022 Maladministration Chesterfield Borough Council (202005710) Case 202005710 · Managing Relations REPORT COMPLAINT 202005710 Chesterfield Borough Council 29 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 30 Sep 2022 Maladministration Lambeth Council (202100617) Case 202100617 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s report regarding repairs to a leak and the boiler pipework … 30 Sep 2022 Maladministration London & Quadrant Housing Trust (202103815) Case 202103815 · Moving/Buying/Selling Home The complaint is about the landlords handling of void works and condition of the property. This service has also investigated … 30 Sep 2022 Maladministration Metropolitan Thames Valley Housing (202200415) Case 202200415 · Managing Relations The complaint is about: The landlord’s handling of the replacement of the resident’s front door. The landlord’s handling of the … 29 Sep 2022 Maladministration Cross Keys Homes Limited (202115873) Case 202115873 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a request for stronger water pressure to the resident’s shower. 29 Sep 2022 Maladministration Hammersmith and Fulham Council (202112783) Case 202112783 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of the resident’s move following a fire at her property. 29 Sep 2022 Maladministration London Borough of Hackney (202111008) Case 202111008 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about noise and carbon monoxide (CO) levels as well … 28 Sep 2022 Maladministration Basildon Borough Council (202203138) Case 202203138 · Managing Relations The complaint is about: The landlord’s response to the resident’s request to repair or replace the guttering at the property. … 28 Sep 2022 Maladministration Crawley Borough Council (202200784) Case 202200784 · Managing Relations The complaint is about the landlord’s handling of: Repairs needed to the extractor fan and ceiling in the resident’s bathroom. … 28 Sep 2022 Maladministration Hyde Housing Association Limited (202012374) Case 202012374 · Managing Relations The resident complains about the landlord’s handling of a request for compensation in relation to claims for damage caused by … 27 Sep 2022 Maladministration Walsall Housing Group Limited (202127405) Case 202127405 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of boiler repair issues. 26 Sep 2022 Maladministration Metropolitan Thames Valley Housing (202109537) Case 202109537 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports that the communal area of her property was in … 26 Sep 2022 Maladministration Optivo (202202109) Case 202202109 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a defective underfloor heating system within the property. … 26 Sep 2022 Maladministration Tower Hamlets Homes (202127767) Case 202127767 · Estate Management The complaint concerns how the landlord handled the loss of the cold water supply and heating to the resident’s property … 26 Sep 2022 Maladministration Tower Hamlets Homes (202204027) Case 202204027 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about a leak affecting the property. 26 Sep 2022 Maladministration Walsall Housing Group Limited (202125063) Case 202125063 · Old Property Condition migrated-2025 REPORT COMPLAINT 202125063 Walsall Housing Group Limited 26 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Sep 2022 Maladministration Onward Homes Limited (202120809) Case 202120809 · Managing Relations The complaint is about the landlord’s handling of: The resident’s Right to Buy (RTB) application. The associated complaint. 23 Sep 2022 Maladministration Poplar Housing And Regeneration Community Association Limited (202016666) Case 202016666 · Estate Management The complaint is about the landlord’s: Handling of the resident’s request for CCTV footage, following damage to his vehicle, and … 23 Sep 2022 Maladministration Sovereign Housing Association Limited (202003454) Case 202003454 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; the related complaint. 22 Sep 2022 Maladministration A2Dominion Housing Group Limited (202013653) Case 202013653 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s request about a driveway adaptation. The handling of the complaint … 22 Sep 2022 Maladministration Lambeth Council (202012031) Case 202012031 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s report of anti-social behaviour. 22 Sep 2022 Maladministration Metropolitan Thames Valley Housing (202112107) Case 202112107 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s reports of repairs required to the exterior cladding on the …