London Borough of Redbridge (202111800)
The complaint is about: The landlord’s handling of reports of flooding at the resident's property. The landlord’s handling of the associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Metropolitan Thames Valley Housing (MTV) (202216914)
The complaint is regarding: changes made to the resident’s weekly rent amount and the landlord’s subsequent response to his rent account queries; and. the landlord’s handling of the resident’s complaint.
Orbit Group Limited (202012937)
The complaint is about the landlord’s handling of: The resident’s report of a leak from the communal roof. The associated complaint.
Shepherds Bush Housing Association Limited (202117057)
The complaint is about the landlord’s: handling of repairs to a manhole cover and toilet. communication with the resident following flash flooding which caused damage to her property. response to the resident’s request that it reimburses her for the cost of replacing personal belongings damaged as a result of the …
Sovereign Network Homes (202122676)
The complaint is about the landlord’s: handling of reports of pigeons getting into the structure of the building. handling of the resident’s concerns about water quality and requests for information relating to water test results. complaint handling.
Trafford Housing Trust Limited (202109324)
The complaint is about the landlord’s handling of the resident’s complaint concerning snagging items and defects in his new build property.
Vivid Housing Limited (202119844)
The complaint is about: The landlord’s handling of the resident’s reports of leaks in the building and the damp and mould within her property. The landlord’s handling of the resident’s complaint through its internal complaints process. The Ombudsman also assessed the landlord’s record keeping.
Abri Group Limited (202107780)
The complaint is about: The landlord’s handling of repairs to windows at the property. The Ombudsman has also considered the landlord's complaint handling.
Haringey London Borough Council (202126874)
The complaint is about the landlord’s: response to the resident’s reports about repair issues, including: the roof; the window frames; the window panes; complaints handling.
Islington Council (202210653)
The complaint is about: The landlord’s handling of the resident’s application for a mutual exchange. The landlord’s complaint handling.
Lambeth Council (202211798)
The complaint is about the landlord’s Response to reports of a leaking radiator. Complaint handling.
Mount Green Housing Association Limited (202120738)
The complaint is about the landlord’s handling of ongoing water ingress in the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
Nottingham City Homes Registered Provider Limited (202128079)
The complaint is about the landlord’s handling of: Reports of damp and mould within the property. The associated complaint.
Notting Hill Genesis (NHG) (202119328)
The complaint is about the landlord’s handling of the resident’s reports of sewage gases affecting the property.
Peabody Trust (202208114)
The complaint is about: the landlord’s response to the resident’s concerns for her family’s safety in the property; the landlord’s handling of the resident’s request to be rehoused; the landlord’s response to the resident’s concerns regarding her children’s health as a result of living in the property; the landlord’s request …
Southern Housing Group Limited (202114779)
This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB).
Southern Housing Group Limited (202200360)
The complaint is about: The landlord's response to the resident's reports of antisocial behaviour (ASB) by a neighbour, and her request to be granted a priority move. The landlord's handling of the associated complaint.
Sovereign Housing Association Limited (202121292)
The complaint is about the landlord’s handling of the resident’s reports of bed bugs at the property and the level of compensation offered for losses incurred.
Wandle Housing Association Limited (202214051)
The complaint concerns how the landlord handled repairs to the ceiling following a leak in the property.
Home Group Limited (202202164)
The complaint is about the landlord’s handling of water ingress into the resident’s property.
London & Quadrant Housing Trust (L&Q) (202207948)
The complaint is about:
One Housing Group Limited (202006035)
The complaint is about the landlord’s handling of: The resident's request for remedial repairs to his property. The issues relating to the resident's rent account and portal access. The associated complaint.
Sovereign Housing Association Limited (202212845)
The complaint is about the landlord’s response to: the resident’s concerns about communal grounds maintenance. The associated complaint.
Wandsworth Council (202119282)
The complaint is about the landlord’s: Requirement for the resident to sign a disclaimer as part of her mutual exchange. Handling of the resident’s repair reports. Complaint handling.
Haringey London Borough Council (202219041)
The complaint is about the landlord’s response to the resident’s: Report of damp and mould in the property. Report of damage to her personal belongings and carpet due to the damp and mould. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
London Borough of Barking and Dagenham (202014048)
The complaint is about the landlord’s handling of: Remedial work to the resident’s property following reports of damp and mould. The associated complaints.
London & Quadrant Housing Trust (L&Q) (202115485)
The complaint is about the landlord’s handling of: The resident’s reports of water ingress caused by faulty guttering; The resident’s insurance claim covering the resultant damage; The associated complaint.
Saffron Housing Trust Limited (202120095)
The complaint is about the landlord’s: Response regarding its repair responsibilities at the property. Handling of a lighting repair. The Ombudsman has also assessed the landlord’s complaint handling.
Tower Hamlets Homes (202126875)
The complaint is about the landlord’s: response to reports of leaks into the property; response to reports of damp and mould, and; related communication and complaint handling. This Service has also considered the landlord’s record keeping.
Birmingham City Council (202128474)
The complaint is about the landlord’s response to the resident’s request to amend the tenancy start date . The landlord’s complaint handing has also been investigated.
Lambeth Council (202118662)
The complaint is about the landlord’s handling of: The resident’s report of a roof leak, damp and associated health and safety concerns. The resident’s associated complaints.
Southwark Council (202107100)
This complaint is about the landlord’s handling of: Reports of a back surge into the resident’s kitchen sink from the outside drain. The resident’s complaint.
Watford Community Housing Trust (202124705)
The landlord’s handling of: The resident’s request to remove a ramp from the front of her property due to safety concerns. The associated complaint.
Birmingham City Council (202109815)
The complaint is about: missed appointments after reporting repairs to the bathroom floor, following a leak; and the landlord’s handling of the complaint.
Birmingham City Council (202203028)
The complaint is about: The landlord’s response to the resident’s reports of leaking radiators. The landlord’s complaint handling.
Clarion Housing Association Limited (202126537)
The complaint is about: The landlord’s handling of repairs to a roof leak, broken window, blocked sink and the refusal of a decant. The landlord’s handling of the complaint.
Dacorum Borough Council (202212543)
This complaint is about the landlord’s: Handling of structural repairs to the property’s garden; Complaint handling.
EMH Housing and Regeneration Limited (202200274)
The complaint is about the landlord’s response to the resident's reports of heating and hot water loss.
Home Group Limited (202123612)
This complaint concerns: The landlord’s response to the resident’s reports of noises coming from the flooring at the property. The landlord’s offer of compensation. This report has also considered the landlord’s record keeping.
Hyde Housing Association Limited (202121168)
The complaint is about the landlord’s handling of outstanding repairs to the resident’s property. The Ombudsman has considered the landlord’s complaint handling.
Islington Council (202203216)
REPORT COMPLAINT 202203216 Islington Council 19 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Lambeth Council (202015645)
The complaint is about the landlord’s handling of: The resident’s concerns regarding the cleaning service in the communal area. The associated complaint.
Places for People Group Limited (202014269)
The complaint is about the landlord’s handling of the resident’s reports of tenancy breaches by her neighbour. The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Housing Association Limited (202201859)
The complaint is about the landlord’s handling of: The resident’s reports of a sewage smell coming from the kitchen sink. The associated complaint.
Stevenage Borough Council (202119525)
The complaint is about the landlord’s response to the resident’s concerns following the disturbance of asbestos during works to a storage cupboard.
Hyde Housing Association Limited (202109988)
The complaint is about the landlord’s handling of roof repairs. The Ombudsman has also considered the landlord’s complaint handling.
Islington Council (202206090)
The resident complained about the landlord’s: Decision to issue a notice to quit and notice seeking possession. Handling of the associated complaint.
Swan Housing Association Limited (202205072)
The complaint is about the landlord’s response to the resident's reports of outstanding repairs. The Ombudsman will also consider the landlord’s complaint handling.
Westminster City Council (202117364)
This complaint is about how the landlord handled the resident’s reports of water ingress, damp, damage to the front and back doors of the property, and electrical issues. This investigation has also considered the landlord’s complaint handling.
Westminster City Council (202211649)
The complaint is about the landlord’s handling of pest issues outside the resident’s property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)