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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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8 Nov 2022 Maladministration Epping Forest District Council (202206787) Case 202206787 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports of noise from her neighbour’s boiler; complaints handling. 8 Nov 2022 Maladministration London & Quadrant Housing Trust (202126700) Case 202126700 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to his shower. The resident’s reports of … 8 Nov 2022 Maladministration Metropolitan Thames Valley Housing (202119152) Case 202119152 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a loss of heating and hot water. 7 Nov 2022 Maladministration Catalyst Housing Limited (202103564) Case 202103564 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident's concerns about noise transference from a neighbouring property. Complaint handling. 7 Nov 2022 Maladministration Nottingham Community Housing Association Limited (202121658) Case 202121658 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of access issues to her home, and of her … 7 Nov 2022 Maladministration Notting Hill Genesis (202122043) Case 202122043 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about drainage to the en-suite bathroom at the property. 7 Nov 2022 Maladministration Redditch Borough Council (202102751) Case 202102751 · Managing Relations The complaint is about the landlord’s handling of: Ensuring energy efficiency at the property, including rendering works, loft insulation works … 6 Nov 2022 Maladministration Longhurst Group Limited (202119021) Case 202119021 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of mould on his wet room flooring. 6 Nov 2022 Maladministration Paragon Asra Housing Limited (202200720) Case 202200720 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s front door. 4 Nov 2022 Maladministration London Borough of Ealing (202113706) Case 202113706 · Occupancy Rights The complaint is about the landlord’s handling of the leaseholder’s request to be allocated a shed based on their understanding … 4 Nov 2022 Maladministration Onward Homes Limited (202127520) Case 202127520 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about the condition of her kitchen and her request … 3 Nov 2022 Maladministration Haringey London Borough Council (202202745) Case 202202745 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boundary wall. 3 Nov 2022 Maladministration Hyde Housing Association Limited (202207146) Case 202207146 · Managing Relations The complaint is about the landlord’s: Handling of a repair to the resident’s window lock. Handling of the resident’s complaint. 3 Nov 2022 Maladministration Peabody Trust (202113293) Case 202113293 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: the resident’s property transfer due to subsidence; the resident’s pest control reports. 2 Nov 2022 Maladministration Notting Hill Genesis (202203445) Case 202203445 · ASB/Abuse/Nuisance The complaint is about the landlord’s implementation of contact restrictions on the resident. 1 Nov 2022 Maladministration GreenSquareAccord Limited (202206869) Case 202206869 · Managing Relations The complaint concerns how the landlord handled: repairs to a leak in the property, and; the associated request for compensation. 31 Oct 2022 Maladministration Clarion Housing Association Limited (202113111) Case 202113111 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s mutual exchange, in particular the information provided about tenancy changes … 31 Oct 2022 Maladministration East Suffolk Council (202206499) Case 202206499 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the replacement of the windows in the property. 31 Oct 2022 Maladministration London & Quadrant Housing Trust (202007591) Case 202007591 · Moving/Buying/Selling Home The complaint is regarding: The landlord’s response to the resident’s reports of damp and mould and its handling of repairs, … 31 Oct 2022 Maladministration London & Quadrant Housing Trust (202009492) Case 202009492 · Estate Management This complaint is about the landlord’s handling of: the repairs to remedy the damp and mould within the property the … 31 Oct 2022 Maladministration Westminster City Council (202012451) Case 202012451 · Managing Relations This complaint is about the landlord’s: Response to the resident’s reports of damp and mould at her property. Handling of … 31 Oct 2022 Maladministration Wolverhampton City Council (202123355) Case 202123355 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of drainage issues at the property. 28 Oct 2022 Maladministration Hinckley and Bosworth Borough Council (202109753) Case 202109753 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns regarding: the boundary between his and his neighbour’s gardens; … 28 Oct 2022 Maladministration Network Homes Limited (202120408) Case 202120408 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: Allocation of parking bays. Its management of the … 27 Oct 2022 Maladministration A2Dominion Housing Group Limited (202101199) Case 202101199 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to the resident’s reports of damp and mould in the property. 27 Oct 2022 Maladministration Brentwood Borough Council (202203645) Case 202203645 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for a kitchen replacement. 27 Oct 2022 Maladministration Sanctuary Housing Association (202123312) Case 202123312 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) from her neighbour (Mr A). … 27 Oct 2022 Maladministration Southwark Council (202119848) Case 202119848 · Managing Relations The complaint is about the landlord’s handling of required repairs and remedial works at the property, following a leak from … 26 Oct 2022 Maladministration Onward Group Limited (202203912) Case 202203912 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s windows. 25 Oct 2022 Maladministration Metropolitan Thames Valley Housing (202206836) Case 202206836 · Managing Relations The complaint is about the landlord’s: response to the resident’s request for a replacement front door; complaints handling. 25 Oct 2022 Maladministration Norwich City Council (202115493) Case 202115493 · Managing Relations The Complaint is about the landlord’s handling of: The leaseholder’s reports of damp at the property. The leaseholder’s complaint. 25 Oct 2022 Maladministration One Housing Group Limited (202115970) Case 202115970 · Health and Safety (inc. building safety) The complaint is about the landlords handling of: Structural movement in the property and cracks. The residents reports of repairs. 24 Oct 2022 Maladministration Chisel Limited (202112550) Case 202112550 · ASB/Abuse/Nuisance The complaint concerns: The landlord's handling of the resident’s reports of antisocial behaviour. The related complaint. 24 Oct 2022 Maladministration Clarion Housing Association Limited (202114416) Case 202114416 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the management and maintenance of the car parking … 24 Oct 2022 Maladministration Lambeth Council (202116411) Case 202116411 · Estate Management The resident’s complaint is about the landlord’s handling of the reduction of the height of the property’s hedge . 23 Oct 2022 Maladministration Hammersmith and Fulham Council (202204229) Case 202204229 · Managing Relations The complaint concerns: How the landlord handled reports of a blocked and overflowing waste pipe. The associated formal complaint into … 21 Oct 2022 Maladministration Believe Housing Limited (202123042) Case 202123042 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a cold home and her concerns regarding the … 21 Oct 2022 Maladministration Clarion Housing Association Limited (202110906) Case 202110906 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of an inconsistent water supply to her property. 21 Oct 2022 Maladministration Hammersmith and Fulham Council (202202575) Case 202202575 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of faulty windows by the resident. 21 Oct 2022 Maladministration Hyde Housing Association Limited (202100088) Case 202100088 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a roof leak, including the resident’s reports of … 21 Oct 2022 Maladministration London & Quadrant Housing Trust (202123437) Case 202123437 · Managing Relations The complaint concerns: How the landlord handled the resident’s reports of noise nuisance from the communal heating system in the … 21 Oct 2022 Maladministration Paragon Asra Housing Limited (202004419) Case 202004419 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of problems with the roof and balcony at the … 21 Oct 2022 Maladministration Trafford Housing Trust Limited (202202308) Case 202202308 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of heating issues within the property. 20 Oct 2022 Maladministration Inquilab Housing Association Limited (202006150) Case 202006150 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a roof leak and defective pointing. Complaint handling. 20 Oct 2022 Maladministration Sovereign Living Limited (202101792) Case 202101792 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of the resident’s request for the damage caused to the ceilings in the … 20 Oct 2022 Maladministration Wolverhampton City Council (202205867) Case 202205867 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of repair issues in his bathroom; complaints handling. 19 Oct 2022 Maladministration Tower Hamlets Homes (202204302) Case 202204302 · Estate Management The complaint is about the landlord’s handling of repairs to the communal door entry/intercom system at the resident’s property. 18 Oct 2022 Maladministration Habinteg Housing Association Limited (202201806) Case 202201806 · Managing Relations The complaint is about: The landlord’s handling of the replacement of the resident’s kitchen. The landlord’s handling of the resident’s … 18 Oct 2022 Maladministration Hyde Housing Association Limited (202121437) Case 202121437 · Managing Relations The complaint is about: The landlord’s handling of repairs to the property, including the kitchen, bathroom and guttering. The landlord’s … 18 Oct 2022 Maladministration London Borough of Barnet (202106502) Case 202106502 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of repairs following her reports of concerns about structural and related issues …