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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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8 Dec 2022 Maladministration Tamworth Borough Council (202128565) Case 202128565 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s request for compensation following missed contractor appointments. 6 Dec 2022 Maladministration The Guinness Partnership Limited (202208335) Case 202208335 · Managing Relations The complaint is about the landlord’s handling of: The replacement of the resident’s kitchen and its communication about this. The … 5 Dec 2022 Maladministration A2Dominion Housing Options Limited (202116978) Case 202116978 · Financial The complaint is about the landlord’s handling of the resident’s request for the suspension of rent payments for the period … 2 Dec 2022 Maladministration Rochdale Boroughwide Housing Limited (202122922) Case 202122922 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about noise from a vacant flat above her, including … 1 Dec 2022 Maladministration Rochdale Boroughwide Housing Limited (202207014) Case 202207014 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report that her fence had collapsed. 30 Nov 2022 Maladministration ForHousing Limited (202116637) Case 202116637 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the repairs the resident reported at the property, including damp. 30 Nov 2022 Maladministration London Borough of Hackney (202114761) Case 202114761 · Old Property Condition migrated-2025 REPORT COMPLAINT 202114761 Hackney Council 30 November 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 30 Nov 2022 Maladministration Norwich City Council (202103925) Case 202103925 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the report of damp and mould in the property. The landlord’s communication … 30 Nov 2022 Maladministration Paragon Asra Housing Limited (202105499) Case 202105499 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s report about: A window repair. A gutter repair. The complaint … 30 Nov 2022 Maladministration Places for People Homes Limited (202105432) Case 202105432 · Managing Relations The complaint is about the landlord’s: Action prior to a mutual exchange. Response to the resident’s reports of repairs required … 29 Nov 2022 Maladministration Riverside Housing Co-operative (Redditch) Limited (202204196) Case 202204196 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about the loss of heating and hot water at … 29 Nov 2022 Maladministration Westminster City Council (202016964) Case 202016964 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The remedial … 28 Nov 2022 Maladministration London Borough of Redbridge (202207531) Case 202207531 · Old Property Condition migrated-2025 The complaint is about: The landlord's handling of repairs to resident's roof. The landlord handling of repairs to the resident’s … 28 Nov 2022 Maladministration Sandwell Metropolitan Borough Council (202107285) Case 202107285 · Old Property Condition migrated-2025 The complaint is about the way the landlord dealt with plastering works and other repairs to the resident’s home. 25 Nov 2022 Maladministration Housing Solutions (202015033) Case 202015033 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports regarding antisocial behaviour (‘ASB’) from her neighbour. 25 Nov 2022 Maladministration Sanctuary Housing Association (202127230) Case 202127230 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of several repair issues, including damage to the guttering, … 24 Nov 2022 Maladministration Thames Valley Housing Association Limited (202014178) Case 202014178 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. This Service has also made a … 23 Nov 2022 Maladministration Southwark Council (202111944) Case 202111944 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of a theft and security issues in her building. … 22 Nov 2022 Maladministration Cornwall Housing Limited (202206342) Case 202206342 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s report of smoke nuisance from his neighbour’s property. 22 Nov 2022 Maladministration Hyde Housing Association Limited (202203223) Case 202203223 · Estate Management The complaint is about the landlord’s handling of: Repairs to the resident’s window. The resident’s reports of a pest infestation … 22 Nov 2022 Maladministration One Vision Housing Limited (202209853) Case 202209853 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s reports of damp and mould in a bedroom in the … 22 Nov 2022 Maladministration Sovereign Housing Association Limited (202203493) Case 202203493 · Managing Relations The complaint is about: The landlord’s handling of the resident’s requests for disability adaptations to her bath recommended by her … 21 Nov 2022 Maladministration Camden Council (202105321) Case 202105321 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about the quality of repair work carried out in … 21 Nov 2022 Maladministration London Borough of Ealing (202120125) Case 202120125 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to various repairs raised by the resident. 21 Nov 2022 Maladministration London Borough of Hackney (202106968) Case 202106968 · Financial The complaint is about the landlord’s: Response to queries about the resident’s service charge account and its decision to initiate … 20 Nov 2022 Maladministration GreenSquareAccord Limited (202123498) Case 202123498 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident's concerns that their garden was unsafe and unusable, and their … 20 Nov 2022 Maladministration Jigsaw Homes Group Limited (202201661) Case 202201661 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about the management of the intercom services, including their … 18 Nov 2022 Maladministration Ashfield District Council (202203316) Case 202203316 · Financial The complaint is about the landlord’s handling of the resident’s rent arrears. 18 Nov 2022 Maladministration London Borough of Barking and Dagenham (202005383) Case 202005383 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports concerning antisocial behaviour (ASB). 18 Nov 2022 Maladministration Onward Homes Limited (202113324) Case 202113324 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damaged front bay windows. The associated complaint. 18 Nov 2022 Maladministration Sanctuary Housing Association (202107321) Case 202107321 · Occupancy Rights This complaint is about the landlord’s handing of concerns raised by the resident since April 2021 about access to his … 17 Nov 2022 Maladministration Hyde Housing Association Limited (202120928) Case 202120928 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s request to be given prior written notice of any appointments. … 17 Nov 2022 Maladministration Peabody Trust (202205611) Case 202205611 · Managing Relations The complaint is about the landlord’s response to the resident’s request for replacement flooring in her bedroom. 17 Nov 2022 Maladministration Southern Housing Group Limited (202206951) Case 202206951 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports that her dishwasher and computer had been damaged as … 16 Nov 2022 Maladministration Catalyst Housing Limited (202107468) Case 202107468 · Managing Relations This complaint is about the landlord’s: Response to various reported defects, including damp resulting from water ingress through the property’s … 16 Nov 2022 Maladministration Livv Housing Group (202103424) Case 202103424 · Information and data management The complaint is about the landlord’s response to reports of water ingress and damp at the property. The Ombudsman has … 16 Nov 2022 Maladministration London & Quadrant Housing Trust (202207775) Case 202207775 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs at the resident’s property. 15 Nov 2022 Maladministration Brighton and Hove City Council (202202555) Case 202202555 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to reinstate the fence that was in place prior … 15 Nov 2022 Maladministration Clarion Housing Association Limited (202115884) Case 202115884 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for aids and adaptations to the property. The landlord’s … 15 Nov 2022 Maladministration London & Quadrant Housing Trust (202118374) Case 202118374 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leak in his property. The associated complaint. 15 Nov 2022 Maladministration Waverley Borough Council (202205045) Case 202205045 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak at the resident’s home, and its response to his request … 14 Nov 2022 Maladministration A2Dominion Housing Group Limited (202016099) Case 202016099 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a defective boiler. The associated complaint. 14 Nov 2022 Maladministration Incommunities Limited (202208132) Case 202208132 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s plasterwork, flooring and gas pipes. 14 Nov 2022 Maladministration Leeds City Council (202111464) Case 202111464 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property. 11 Nov 2022 Maladministration East Riding of Yorkshire Council (202115738) Case 202115738 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for an extension. 11 Nov 2022 Maladministration Nottingham City Homes Registered Provider Limited (202206302) Case 202206302 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a water leak through his ceiling. 11 Nov 2022 Maladministration The Guinness Partnership Limited (202101974) Case 202101974 · Managing Relations The complaint is about the landlord’s handling of: Repairs at the property, and; the associated formal complaint handling. 10 Nov 2022 Maladministration Hyde Housing Association Limited (202204116) Case 202204116 · Estate Management The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to the garden. 9 Nov 2022 Maladministration Catalyst Housing Limited (202113998) Case 202113998 · Information and data management The complaint is about the landlord’s Response to the resident’s reports of damp and mould at the property. Complaints handling. … 9 Nov 2022 Maladministration Paragon Asra Housing Limited (202110414) Case 202110414 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request to be …