Southern Housing Group Limited (202218376)
This complaint is about the landlord’s: Response to the resident’s reports of: mould boiler issues Complaint handling; Record keeping.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
The Guinness Partnership Limited (202226739)
The complaint is about the landlord’s handling of the repairs to the resident’s windows and back door and the level of compensation offered.
The Riverside Group Limited (202223082)
The complaint is about the landlord’s response to the resident’s concerns regarding the condition of the property when it was let to her.
Camden Council (202120034)
The complaint is about the landlord’s: Response to reports of the lift being out of order. Handling of the complaint.
Hammersmith and Fulham Council (202114211)
The complaint is about the landlord’s management and handling of: reports of water ingress and the associated repairs to the property. complaints and the level of compensation offered. This report also looks at the landlord’s handling of information and record keeping practices.
Peabody Trust (202106338)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and his subsequent request to re housed. The landlord’s complaint handling The Ombudsman has also considered the landlord’s record keeping.
The Guinness Partnership Limited (202209709)
The resident complains about the time the landlord took to fix his shower and the amount of compensation offered in relation to this.
GreenSquareAccord Limited (202008441)
The complaint is about the landlord’s handling of the resident’s request for compensation following damage to a carpet caused by a leak.
Home Group Limited (202214165)
The complaint is about: The landlord’s handling of a shower repair. The landlord’s handling of the resident’s report of mould. The landlord’s response to the resident’s concerns about its housing officer. The landlord’s complaint handling.
Richmond Housing Partnership Limited (202125617)
The complaint is about: The landlord’s handling of reports of damp, mould and woodworm at the property. The landlord’s handling of the complaint.
Hackney Council (202115939)
The complaint is about the landlord’s: Handling of, and communication about, the repairs to the roof. Handling of the associated complaint.
Homes Plus Limited (202212549)
The complaint is about: The landlord’s handling of internal and external repairs. The landlord’s handling of the associated complaint. The Ombudsman has also considered the landlord’s record keeping.
Islington Council (202120513)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint Handling. The Ombudsman has also considered the landlord’s record keeping.
Livv Housing Group (202102519)
The complaint is about the landlord’s response to the resident’s reports of the condition of her garden. The Ombudsman has also considered the landlord’s handling of the formal complaint.
London & Quadrant Housing Trust (L&Q) (202204023)
The complaint is about: The landlord’s response to the resident’s ongoing reports of smells of fumes coming into the property from the garage below. Complaint handling.
One Housing Group Limited (202207268)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak in her property and the subsequent repairs. Complaint.
Salix Homes Limited (202204293)
The complaint is about the landlord’s response to the resident’s reports of issues with a communal heating system.
Westminster City Council (202124824)
This complaint is about: The landlord's response to the resident's reports of damp and mould. The handling of the associated complaint.
Haringey London Borough Council (202122735)
The complaint is about the landlord’s handling of reports of noise nuisance , including providing soundproofing.
Hightown Housing Association Limited (202101957)
The complaint is regarding the landlord’s response to concerns the resident raised about the temperature within his property. This investigation has also considered the landlord’s handling of the resident’s complaint.
Lambeth Council (202202730)
The complaint is about: The landlord’s handling of the resident’s concerns that their telephone number had been blocked from contacting the landlord’s concierge services; The landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202120968)
The complaint is about the landlord’s handling of: The resident’s rehousing request. The associated complaint.
Sanctuary Housing Association (202207418)
The complaint is about the landlord’s handling of a disturbance from a dripping noise in the bedroom at the resident’s home.
London Borough of Hillingdon (202222294)
The complaint is about the landlord’s handling of the resident’s wet room installation and its refusal to offer compensation.
Hammersmith and Fulham Council (202204283)
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould; request for a transfer; associated complaint, including the amount of compensation offered.
Hammersmith and Fulham Council (202213507)
The complaint is about the landlord’s handling of repairs to the property following a leak. The Ombudsman has also considered the landlord’s complaint handling.
Homes Plus Limited (202123949)
The complaint is about: The landlord’s standard of workmanship and handling of repairs to the driveway, ground around the property, garden, and rear doors. The landlord’s complaint management and level of compensation offered. This report also looks at the landlord’s information management and record keeping practices.
London & Quadrant Housing Trust (L&Q) (201915363)
The complaint is about the landlord’s: Apportionment of service charges for bulky refuse removal. Handling of the resident’s complaint.
Sanctuary Housing Association (202217276)
The complaint is about the landlord’s response to the resident’s reports about issues with her windows and damp and mould at the property. The Ombudsman has also considered the landlord’s handling of this complaint. The Ombudsman has considered the landlord’s record keeping.
The Riverside Group Limited (202116185)
The complaint is about the landlord’s handling of: the resident’s report of a leak in the roof; and the associated complaint.
Westminster City Council (202121186)
The complaint is about the landlord's handling of: Repairs from commencement of the void (empty) period. The resident's reports of damp and mould in the property and associated repairs. The associated complaint. This Service has also taken into consideration: The landlord’s regard to the resident’s vulnerabilities. The landlord's record keeping.
Incommunities Limited (202012539)
The complaint is about the landlord’s handling of:
London Borough of Ealing (202210861)
The complaint is about the landlord’s: Response to the resident’s concerns that there was a drainage problem at her property. Complaint handling.
London Borough of Hackney (202200920)
The complaint is about the landlord’s handling of: the resident’s reports of repeated leaks from a neighbour’s property; and the associated complaint.
London Borough of Redbridge (202210856)
The complaint is about the landlord’s: Handling of the damp and mould repairs at the resident’s property. Response to the resident's reports of damage following damp related repairs. Complaint handling.
South Cambridgeshire District Council (202216493)
The complaint is about the landlord’s: Response to repairs reported during the defect period. Handling of the complaint.
Camden Council (202117312)
The complaint relates to; The landlord’s management of the mutual exchange application. The landlord’s management of their complaint. The landlord’s record keeping.
GreenSquareAccord Limited (202101087)
The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance. The landlord’s handling of the resident’s reports about pigeon spikes. The landlord’s complaint handling. This report also examines: The landlord’s record keeping.
Leeds City Council (202208004)
The complaint is about: The landlord’s handling of reports of a leak, damp and mould. The landlord’s handling of the associated complaint.
Brighton and Hove City Council (202122936)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property. The Ombudsman has also considered the landlord’s complaint handling.
Charnwood Borough Council (202109899)
The complaint is about the landlord’s: response to the residents reports of anti-social behaviour (ASB) and its subsequent offer of compensation. complaints handling.
Leeds City Council (202112509)
The complaint is about: The landlord's handling of repairs to the resident's property following a mutual exchange. The landlord's handling of the associated complaint.
Places for People Group Limited (202211133)
The complaint is about the landlord’s handling of the resident’s request for fence repairs and replacement.
Hyde Housing Association Limited (202209517)
The complaint concerns: The landlord’s response to the resident’s reports of repair issues in her bathroom. The landlord’s record keeping.
ForHousing Limited (202214578)
The complaint is about: The landlord’s response to the resident’s concerns about repair delays and asbestos at her property , and her request for compensation. The landlord’s complaint handling.
Rykneld Homes Limited (202216532)
The complaint is about the landlords handing of reasonable adjustments and general site management during external improvement works to the resident’s property.
Chelmer Housing Partnership Limited (202120024)
The complaint is about the landlord’s handling of the resident’s request for adaptions to their property.
Lambeth Council (202210645)
The complaint is about the landlord’s handling of the resident’s queries regarding her rent account and her request for a refund. This Service has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202121929)
The complaint is about the landlord’s response to the resident’s request to change her tenancy from a joint to a sole tenancy and for a move. The Ombudsman will also consider the landlord’s complaint handling.
Nottingham City Council (202212363)
This complaint is about: The landlord’s response to a leak at the property. The landlord’s handling of the resident’s complaint. The landlord’s record keeping.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)