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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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16 Jan 2023 Maladministration London & Quadrant Housing Trust (202120419) Case 202120419 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of contractors entering the resident’s premises without permission. 16 Jan 2023 Maladministration The Riverside Group Limited (202210893) Case 202210893 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the gable end of the resident’s property. 14 Jan 2023 Maladministration Walsall Housing Group Limited (202203203) Case 202203203 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to reports of a leak from the property above. Handling of the associated … 13 Jan 2023 Maladministration GreenSquareAccord Limited (202208247) Case 202208247 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s requests for flooring disability adaptations to her property and to … 13 Jan 2023 Maladministration The Guinness Partnership Limited (202202262) Case 202202262 · Estate Management The complaint is about the landlord’s handling of: The resident’s report of a leak from the loft hatch in the … 12 Jan 2023 Maladministration Anchor Hanover Group (202118688) Case 202118688 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s bathroom and the level of compensation offered. 12 Jan 2023 Maladministration Clarion Housing Association Limited (202016525) Case 202016525 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about damp and mould at her property. 12 Jan 2023 Maladministration Hammersmith and Fulham Council (202206018) Case 202206018 · Managing Relations The complaint concerns: The landlord’s response to the resident’s reports of damp and mould in the property. The associated formal … 12 Jan 2023 Maladministration Leeds City Council (202205740) Case 202205740 · Estate Management The complaint is about: The landlord’s handling of the resident’s request for a back-garden fence to be erected. The landlord’s … 12 Jan 2023 Maladministration Notting Hill Genesis (202117594) Case 202117594 · Managing Relations The complaint is about: The level of redress offered by the landlord for its acknowledged failures in its response to … 12 Jan 2023 Maladministration Plexus UK (First Project) Limited (202208101) Case 202208101 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s heating and hot water systems and the level … 12 Jan 2023 Maladministration Southern Housing Group Limited (202206100) Case 202206100 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of no heating and hot water in the property. … 12 Jan 2023 Maladministration Tower Hamlets Homes (202209156) Case 202209156 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of repairs to the kitchen patio doors. The landlord’s handling of repairs to … 11 Jan 2023 Maladministration A2Dominion Housing Group Limited (202121643) Case 202121643 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of repairs to her roof and associated remedial work. … 11 Jan 2023 Maladministration Optivo (202113230) Case 202113230 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of a roof leak. The landlord’s complaint handling. 10 Jan 2023 Maladministration A2Dominion Housing Options Limited (202205233) Case 202205233 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about his heating and hot water system. 10 Jan 2023 Maladministration Haringey London Borough Council (202202708) Case 202202708 · Health and Safety (inc. building safety) The complaint is about the landlord’s: response to the complainant’s concerns regarding fire safety works at her property and communal … 10 Jan 2023 Maladministration Haringey London Borough Council (202210235) Case 202210235 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs to her fence. 10 Jan 2023 Maladministration Tower Hamlets Homes (202121056) Case 202121056 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of heating and hot water issues in the property. … 9 Jan 2023 Maladministration Sanctuary Housing Association (202200139) Case 202200139 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for replacement of the windows and external doors at … 6 Jan 2023 Maladministration Clarion Housing Association Limited (202111768) Case 202111768 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: a. the resident’s request for an inspection of her heating system; b. … 6 Jan 2023 Maladministration Orbit Group Limited (202109503) Case 202109503 · Managing Relations REPORT COMPLAINT 202109503 Orbit Group Limited 6 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 3 Jan 2023 Maladministration The Riverside Group Limited (202207613) Case 202207613 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports regarding his door, and his subsequent request to be … 23 Dec 2022 Maladministration Birmingham City Council (202113825) Case 202113825 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom floor. The resident’s complaint. 23 Dec 2022 Maladministration East Midlands Housing Group Limited (202201886) Case 202201886 · Managing Relations The complaint is about the landlord’s handling of: The resident’s requests for it to replace her flooring, and the quality … 22 Dec 2022 Maladministration Cognatum Estates Ltd (202014828) Case 202014828 · Managing Relations The complaint is about: 21 Dec 2022 Maladministration Royal Borough of Kensington and Chelsea (202200791) Case 202200791 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a water leak at his property. The resident's … 20 Dec 2022 Maladministration Birmingham City Council (202121986) Case 202121986 · Managing Relations REPORT COMPLAINT 202121986 Birmingham City Council 6 June 2023 Our approach […] 20 Dec 2022 Maladministration East Midlands Housing Group Limited (202121983) Case 202121983 · Old Property Condition migrated-2025 REPORT COMPLAINT 202121983 East Midlands Housing Group Limited 13 June 2023 Our approach The Housing Ombudsman’s approach to investigating and … 20 Dec 2022 Maladministration Kingston upon Hull City Council (202125791) Case 202125791 · Managing Relations The complaint is about the landlord’s handling of repairs to the property relating to damp. This report also examines the … 20 Dec 2022 Maladministration London & Quadrant Housing Trust (202208063) Case 202208063 · Estate Management The complaint is about the landlord’s: response to the resident’s request for aerial spikes; complaints handling. 19 Dec 2022 Maladministration Newlon Housing Trust (202013332) Case 202013332 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of water ingress through their ceiling; Complaint handling. The … 19 Dec 2022 Maladministration Thrive Homes Limited (202204257) Case 202204257 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of poor communal cleaning. The Ombudsman has also considered … 16 Dec 2022 Maladministration Lambeth Council (202208360) Case 202208360 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of lighting and electrical concerns. 15 Dec 2022 Maladministration A2Dominion Housing Group Limited (202202700) Case 202202700 · Old Property Condition migrated-2025 The landlord’s handling of the residents’ reports of ongoing water ingress from their bedroom window. 15 Dec 2022 Maladministration Metropolitan Thames Valley Housing (202122002) Case 202122002 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of repairs to the resident’s hot water system and the subsequent offer of … 14 Dec 2022 Maladministration Birmingham City Council (202123521) Case 202123521 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at the property. Response to … 14 Dec 2022 Maladministration Housing For Women (202008719) Case 202008719 · Old Property Condition migrated-2025 The resident has complained about the landlord’s handling of her reports of leaks, damp and mould at the property. 14 Dec 2022 Maladministration Manchester City Council (202101585) Case 202101585 · Old Property Condition migrated-2025 The resident complains about the landlord’s handling of: Reports of problems with the wet room at the property, and; kitchen … 14 Dec 2022 Maladministration Rochdale Boroughwide Housing Limited (202205227) Case 202205227 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by her neighbours and their … 12 Dec 2022 Maladministration Anchor Hanover Group (202208627) Case 202208627 · Financial The complaint is about the landlord’s handling of the resident’s request to be reimbursed for the cost of an electrician’s … 12 Dec 2022 Maladministration East Devon District Council (202210793) Case 202210793 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's concerns regarding the condition of the property he took over … 12 Dec 2022 Maladministration Hightown Housing Association Limited (202107538) Case 202107538 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of defects in the property. The landlord’s handling of … 12 Dec 2022 Maladministration Housing Solutions (202206842) Case 202206842 · Estate Management The complaint is about the landlord’s handling of repairs to the communal bike shed. 12 Dec 2022 Maladministration The Riverside Group Limited (202208736) Case 202208736 · Financial The complaint is about the landlord’s decision to recharge the resident for the repair to the soffit. 10 Dec 2022 Maladministration Basildon Borough Council (202112531) Case 202112531 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s window, roof, brickwork, and balcony. 10 Dec 2022 Maladministration The Guinness Partnership Limited (202111591) Case 202111591 · Managing Relations The complaint is about the landlord’s handling of: The repair to the resident’s patio door and the associated offer of … 9 Dec 2022 Maladministration Orbit Housing Association Limited (202115952) Case 202115952 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s reports of two damp patches to the ceiling at the … 8 Dec 2022 Maladministration Rochdale Boroughwide Housing Limited (202113713) Case 202113713 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about drainage issues and damage caused to her property. 8 Dec 2022 Maladministration Sovereign Housing Association Limited (202013956) Case 202013956 · Managing Relations The resident’s complaint is about the landlord's handling of repairs to a leak in the roof of the property. The …