Rochdale Boroughwide Housing Limited (202221351)
The complaint is about the landlord’s handling of repairs in the property following reports of leaks and damp. The Ombudsman has also considered the landlord’s complaint handling .
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Sanctuary Housing Association (202123379)
The complaint is about: The resident’s reports of the landlord’s handling and alleged discrimination, harassment and bullying during the property allocation process in 2015. The landlord’s handling of the resident’s reports of repairs to the property. The landlord’s handling of the resident’s reports concerning the maintenance of the lift and …
Southern Housing Group Limited (202110813)
The complaint is about the landlord’s management of the legal proceedings to gain possession of the property occupied by a neighbour due to anti-social behaviour (ASB) and the level of compensation offered to the resident in respect of the complaint. The Ombudsman has also considered the landlord’s complaint handling as …
Sovereign Housing Association Limited (202208936)
The resident complains about the landlord’s handling of his reports of his home overheating.
Gosport Borough Council (202204534)
The complaint is about the landlord’s handling of the resident’s reports of ASB and noise nuisance. This Service has also considered the landlord’s complaint handling and record keeping.
Haringey London Borough Council (202217469)
The complaint is about the landlord’s response to the resident’s: reports of shower repairs. associated complaint.
London Borough of Brent (202118180)
The complaint is about the landlord’s handling of noise nuisance complaints against the resident. This service has also considered the landlord’s complaint handling.
Southern Housing Group Limited (202118236)
The complaint is about the landlord’s response to the resident's reports of: Damp and mould. A leak in the bathroom ceiling. This investigation will also look at the landlord’s complaint handling.
Southwark Council (202205299)
The complaint is about: The landlord’s handling of adaptations to the resident’s kitchen and reports of damage caused during the work. The landlord’s handling of the associated formal complaint.
Peabody Trust (202203833)
The complaint is about the landlord’s: response to a request for boiler repairs, and; failure to provide the resident with requested policies and practices.
Salix Homes Limited (202213341)
The resident complained about: the landlord’s handling of the mutual exchange. The landlord’s handling of repairs required to the property after the mutual exchange, including the resident’s reports of damp and mould..
Thirteen Housing Group Limited (202229570)
The complaint is about: The landlord’s response to the resident’s report of a roof leak, damage to a ceiling, and damp and mould. The landlord’s handling of the removal of garden decking and repairs to the underlying concrete.
Haringey London Borough Council (202208301)
The complaint is about the landlord’s handling of the resident’s rent account. The landlord’s complaint handling has also been investigated.
London Borough of Newham (202124872)
The complaint is regarding: the landlord's response to an emergency management transfer request the landlord’s complaint handling.
Silva Homes Limited (202213671)
The complaint is about the landlord’s handling of concerns about staff conduct.
Sovereign Housing Association Limited (202214966)
The complaint concerns how the landlord handled: Repairs to the building’s centralised heating system. The replacement of the kitchen flooring in the resident’s property. The associated formal complaint into these matters.
Metropolitan Thames Valley Housing (MTV) (202117191)
REPORT COMPLAINT 202117191 Metropolitan Thames Valley Housing 5 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Metropolitan Thames Valley Housing (MTV) (202208539)
This complaint is about the landlord’s: Response to requests for an External Wall System (EWS1) form. Complaint handling.
Southwark Council (202201645)
The resident complained about the landlord’s handling of her complaint about kitchen and bathroom upgrades.
London & Quadrant Housing Trust (L&Q) (202209142)
The complaint is about the landlord’s response to the resident’s complaint about ownership of her allocated parking bay.
Peabody Trust (202127601)
The complaint is about the landlord’s handling of the resident’s concerns regarding the brightness of the lighting outside her property.
Sanctuary Housing Association (202122141)
The complaint is about the landlord’s:
Hackney Council (202113360)
The complaint is about the landlord’s: record keeping; handling of the resident’s complaint concerning damp, mould, leaks, window defects and related disrepair issues; handling of the resident’s allegations of racial discrimination.
North Warwickshire Borough Council (202123962)
The complaint is about the landlord’s response to the resident’s complaint related to the maintenance of the building and her front door and windows.
Futures Housing Group Limited (202113588)
The complaint is about the landlord’s handling of the resident’s concerns about multiple leaks via the roof and guttering, and the positioning of scaffolding used to address this. This Service has also considered the landlord’s handling of the resident’s complaint.
Hammersmith and Fulham Council (202120682)
The complaint is about the landlord’s handling of a bed bug infestation and disposal of the resident’s personal property.
London Borough of Newham (202206717)
The complaint concerns how the landlord responded to the resident’s reports of a leak into the property.
Longhurst Group Limited (202125338)
The complaint is about the landlord’s: handling of repairs to the resident’s back door; complaints handling.
Arhag Housing Association Limited (202200702)
The complaint is about the landlord’s handling of the resident’s requests for: repairs to fix a leak; adaptations to the property. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202123583)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s complaint handling. This report also examines the landlord’s record keeping.
Clarion Housing Association Limited (202205710)
The complaint is about how the landlord responded to the resident’s request for adaptations to improve her access to the bin storage area.
Clarion Housing Association Limited (202215034)
REPORT COMPLAINT 202215034 Clarion Housing Association Limited 30 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Hyde Housing Association Limited (202017270)
REPORT COMPLAINT 202017270 Hyde Housing Association Limited 12 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Islington Council (202112423)
The complaint is about the landlord’s: management and handling of repairs to resolve damp in the resident’s bathroom, as well as associated works. management and handling of the resident’s complaint.
Karbon Homes Limited (202213806)
The complaint is about the landlord’s handling of the resident’s: Reports of harassment and anti-social behaviour. Reports of noise nuisance. The associated complaint.
Lambeth Council (202121350)
The complaint is about the landlord’s handling of: a water leak affecting the resident’s property. The associated complaint.
Leeds City Council (202102328)
The complaint concerns: The landlord’s handling of the resident’s reporting of anti-social behaviour. The associated complaints handling. This report has also considered the landlord’s record keeping.
Lewisham Council (202201598)
The complaint is regarding the landlord’s handling of the queries the resident had made regarding a Section 20 consultation.
Metropolitan Thames Valley Housing (MTV) (202115696)
The complaint is about the landlord’s handling of: toilet repairs including the standard of works and missed appointments. bathroom repairs including the standard of works and missed appointments. the resident’s reports concerning heating loss from the windows and door. the complaint and its level of communication.
Orbit Group Limited (202120407)
REPORT COMPLAINT 202120407 Orbit Group Limited 30 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Peabody Trust (202201042)
The complaint is about the landlord’s response to: The resident’s reports of repairs to the property following flooding. The resident’s reports of repairs to the windows. Complaint handling.
Silva Homes Limited (202124594)
This complaint is about the landlord’s: Response to the resident’s reports of damp and mould; Complaint handling; Record keeping.
Tower Hamlets Homes (202209640)
The complaint is about: The landlord's response to the resident's concerns about the condition of her windows in the property. The landlord’s associated complaint handling.
Westminster City Council (202122645)
The complaint is about: The landlord’s handling of a leak into the resident’s property. This Service has also considered the landlord’s complaint handling approaches.
A2Dominion Housing Group Limited (202109610)
The complaint is about the landlord’s handling of repairs to the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202124883)
The complaint is about the landlord’s handling of the resident’s concerns about her flooring in her property.
Guinness Housing Association Limited (201915461)
The complaint is about the landlord’s: management of the resident’s rent account, and; its complaint handling.
Hammersmith and Fulham Council (202107939)
The complaint is about: the landlord’s response to the resident’s reports of a leak. the landlord’s handling of the resident’s requests regarding redecoration works to her property. The Ombudsman has also considered the landlord’s complaints handling.
Hammersmith and Fulham Council (202117487)
The complaint is about the landlord’s response to the resident’s reports about a repair to the bedroom ceiling. The Ombudsman has also considered the landlord’s complaints handling.
Hammersmith and Fulham Council (202207336)
The complaint concerns the landlord’s:
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)