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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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10 Feb 2023 Maladministration Guinness Housing Association Limited (202205602) Case 202205602 · Managing Relations The complaint is about: the landlord’s response to the resident’s request for a kitchen renewal. the landlord’s handling of the … 10 Feb 2023 Maladministration Salix Homes Limited (202213960) Case 202213960 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request that it replace the dividing fence in his garden. 10 Feb 2023 Maladministration The Guinness Partnership Limited (202207104) Case 202207104 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of damp and mould within her property and subsequent … 10 Feb 2023 Maladministration Thurrock Council (202102215) Case 202102215 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the residents reports of an insecure front door. 9 Feb 2023 Maladministration Stroud District Council (202212935) Case 202212935 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of remedial works in the resident’s property following a leak from the bath. 8 Feb 2023 Maladministration Derby City Council (202124724) Case 202124724 · Managing Relations The complaint is about: The landlord’s handling of repairs needed to the resident’s kitchen cupboards. The Ombudsman has also considered … 8 Feb 2023 Maladministration Lambeth Council (202115695) Case 202115695 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident's reports about repairs to the garden wall at the property. 8 Feb 2023 Maladministration Norwich City Council (202122852) Case 202122852 · Managing Relations The complaint is about; The landlord’s handling of repairs to the guttering. The landlord’s complaint handling. 8 Feb 2023 Maladministration Places for People Group Limited (202213764) Case 202213764 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for her kitchen to be replaced due to damp … 7 Feb 2023 Maladministration Epping Forest District Council (202214043) Case 202214043 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of its contractors’ behaviour, and the subsequent compensation offered. 7 Feb 2023 Maladministration London & Quadrant Housing Trust (202119188) Case 202119188 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a leak from the balcony above her property, … 3 Feb 2023 Maladministration Rochdale Boroughwide Housing Limited (202119072) Case 202119072 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports concerning damp and mould in the property. The Ombudsman … 2 Feb 2023 Maladministration Metropolitan Thames Valley Housing (202123446) Case 202123446 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and fly tipping. The landlord’s … 2 Feb 2023 Maladministration Platform Housing Group Limited (202204721) Case 202204721 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the resident’s bathroom skirting board, bathroom door, bathroom cupboard flooring, a … 2 Feb 2023 Maladministration Plexus UK (First Project) Limited (202119456) Case 202119456 · Financial The complaint is about: The time taken by the landlord to update the Department of Work and Pensions (DWP) on … 1 Feb 2023 Maladministration Estuary Housing Association Limited (202127401) Case 202127401 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs at the property and the level of compensation it offered. 1 Feb 2023 Maladministration Home Group Limited (202213632) Case 202213632 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould in the outhouse/utility room of … 1 Feb 2023 Maladministration Leeds City Council (202118443) Case 202118443 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for a repair to broken glazing above her front … 31 Jan 2023 Maladministration Abri Group Limited (202105835) Case 202105835 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Complaint handling. 31 Jan 2023 Maladministration Arhag Housing Association Limited (202101604) Case 202101604 · Estate Management This complaint is about the landlord’s handling and response to the resident’s reports of: repairs required to the communal lift; … 31 Jan 2023 Maladministration Hammersmith and Fulham Council (202117830) Case 202117830 · Managing Relations The complaint is regarding: The landlord’s response to the resident’s reports of water ingress, damp, and mould in the property. … 31 Jan 2023 Maladministration Hyde Housing Association Limited (202117794) Case 202117794 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s immersion heater. The associated complaint. 31 Jan 2023 Maladministration Milton Keynes Council (201902957) Case 201902957 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of multiple repairs required at the property. Complaint handling. … 31 Jan 2023 Maladministration Sanctuary Housing Association (202205743) Case 202205743 · Managing Relations The complaint is about the landlord’s: Communication regarding appointments for a gas safety check, a stop tap leak and a … 31 Jan 2023 Maladministration The Guinness Partnership Limited (202113264) Case 202113264 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of repairs required to plaster cracks at the property. … 30 Jan 2023 Maladministration London & Quadrant Housing Trust (202205075) Case 202205075 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to the kitchen sink and balcony in the property. 30 Jan 2023 Maladministration Peabody Trust (202109625) Case 202109625 · ASB/Abuse/Nuisance 27 Jan 2023 Maladministration Newham Council (202111880) Case 202111880 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of a report of antisocial behaviour regarding the resident, which resulted in her … 27 Jan 2023 Maladministration The Riverside Group Limited (202208737) Case 202208737 · Managing Relations The complaint is about: The landlord’s response to the resident’s request that his kitchen, kitchen door, windows, external doors and … 27 Jan 2023 Maladministration Westminster City Council (202205212) Case 202205212 · Estate Management REPORT COMPLAINT 202205212 Westminster City Council 27 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 25 Jan 2023 Maladministration Bristol City Council (202120397) Case 202120397 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about the poor condition of their neighbour’s garden. 25 Jan 2023 Maladministration Southwark Council (202102902) Case 202102902 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of loss of heating to her home. The Ombudsman … 24 Jan 2023 Maladministration Islington Council (202126743) Case 202126743 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of an infestation of mice at his property. Handling … 24 Jan 2023 Maladministration London & Quadrant Housing Trust (202209429) Case 202209429 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for their fence to be repaired. 24 Jan 2023 Maladministration Paragon Asra Housing Limited (202206764) Case 202206764 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request for her kitchen to be renewed. Handling of repairs … 23 Jan 2023 Maladministration Birmingham City Council (202122983) Case 202122983 · Managing Relations The complaint is about: The landlord’s refusal to replace the resident’s kitchen. The landlord’s record keeping. 23 Jan 2023 Maladministration Royal Borough Of Greenwich (202121873) Case 202121873 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s complaints of gaps between the concrete floor and skirting boards … 23 Jan 2023 Maladministration Settle Group (202208571) Case 202208571 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of defects in his property including the length of … 22 Jan 2023 Maladministration West Kent Housing Association (202123016) Case 202123016 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s concerns about proposed changes to the alert systems at their … 20 Jan 2023 Maladministration London & Quadrant Housing Trust (202203488) Case 202203488 · Managing Relations The complaint is about the landlord’s handling of a job to replace the resident’s blind. This Service has also made … 20 Jan 2023 Maladministration The Riverside Group Limited (202208873) Case 202208873 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s reports about her fence. 19 Jan 2023 Maladministration Hammersmith and Fulham Council (202109579) Case 202109579 · Managing Relations REPORT COMPLAINT 202109579 Hammersmith and Fulham Council 16 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 19 Jan 2023 Maladministration London Borough of Croydon (202117164) Case 202117164 · Managing Relations The complaint is about: The landlord’s handling of the resident’s succession to her late mother’s tenancy. The landlord’s associated complaint … 18 Jan 2023 Maladministration Harlow District Council (202209969) Case 202209969 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report that his toilet was not flushing. The associated complaint. 18 Jan 2023 Maladministration Peabody Trust (202208073) Case 202208073 · Estate Management The complaint is about the landlord’s: Response to the resident’s request for access to scaffolding to be relocated. Handling of … 17 Jan 2023 Maladministration Camden Council (202112376) Case 202112376 · Managing Relations REPORT COMPLAINT 202112376 Camden Council 17 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 17 Jan 2023 Maladministration Haringey London Borough Council (202205995) Case 202205995 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled works to rectify damp and mould in the resident's property. 17 Jan 2023 Maladministration Riverside Housing Co-operative (Redditch) Limited (202204443) Case 202204443 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a draught impacting his property; complaints handling. 17 Jan 2023 Maladministration Sandwell Metropolitan Borough Council (202204475) Case 202204475 · Managing Relations The complaint is about the landlord’s response to the resident’s reports that its contractor damaged her kitchen flooring. 16 Jan 2023 Maladministration Hammersmith and Fulham Council (202206648) Case 202206648 · Managing Relations The complaint is about the landlord’s handling of the resident’s:: Report of a kitchen window leak. Report of a kitchen …