Peabody Trust (202222880)
The complaint is regarding the landlord’s response to the resident’s repair reports regarding damp and mould. This investigation has also considered the landlord’s handling of the complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Peabody Trust (202228714)
The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202229958)
The complaint is about the landlord’s handling of the resident’s reports of defective windows. The Ombudsman has also investigated the landlord’s: Communication. Complaint handling.
Peabody Trust (202220783)
The complaint is about the landlord’s response to the resident’s noise reports. The Ombudsman will also investigate: The landlord’s handling of the resident’s complaint. The landlord’s knowledge and information management.
London & Quadrant Housing Trust (L&Q) (202306167)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and homophobic harassment. The landlord’s response to the resident’s request to be rehoused. The landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202338938)
The complaint is about the landlord’s handling of: The resident’s request for a transfer. The resident’s reports about their neighbour’s conduct. The resident’s reports of other local anti-social behaviour (ASB) and harassment. Safety concerns raised by the resident. The resident’s complaint.
Peabody Trust (202211489)
The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance and antisocial behaviour (ASB). Formal complaint.
Peabody Trust (202228956)
The complaint is about the landlord’s handling of the installation of level access door sets and windows during the refurbishment of the resident’s property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202221467)
The complaint is about the landlord’s handling of reports of noise nuisance from the flat above. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202126263)
The complaint is about the landlord’s handling of the resident’s reports of: Her neighbour’s use of closed circuit television (CCTV). Antisocial behaviour (ASB) by her neighbour. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202222308)
The complaint is regarding the landlord’s handling of the resident’s transfer application and request to move on medical grounds. This investigation has also considered the landlord’s handling of the complaint.
London & Quadrant Housing Trust (L&Q) (202204588)
The complaint is about the landlord’s handling of the resident’s: Reports of problems with her front door. Associated complaints.
London & Quadrant Housing Trust (L&Q) (202226320)
The complaint is about the landlord’s: Response to reports of delays completing repairs to the boiler. Response to the request to cancel the service charge arrears. Handling of the associated complaint and processing of the compensation offered.
Newlon Housing Trust (202210017)
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Outstanding communal repairs. Issues with the bin and bicycle store. The Ombudsman also considered the landlord’s communication with the resident in relation to his dissatisfaction with the service charge.
Peabody Trust (202014128)
The complaint is about the landlord’s response to the resident’s repair requests. This Service has also considered the landlord’s: complaint handling, and: record keeping.
Peabody Trust (202127329)
The complaint is about: The landlords handling of the residents reports of ongoing damp and mould in her property. The landlords handling of the residents complaint about the issue.
Peabody Trust (202213300)
REPORT COMPLAINT 202213300 Peabody Trust 28 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Peabody Trust (202213466)
The resident’s complaint is about: The landlord’s handling of requests for repairs in response to a leak from her property, including flooring in her kitchen and hallway. The landlord’s handling of the resident’s complaint, including concerns about potential breaches of data protection law.
Peabody Trust (202224366)
The complaint is about the landlord’s response to the resident’s service charge queries. This Service has also considered the landlord’s complaint handling.
Peabody Trust (202234265)
The complaint is about the landlord’s response to the resident about: Issues in the kitchen, bathroom and bedroom including leaks, damp, and mould. Boiler repairs. Windows repairs.
London & Quadrant Housing Trust (L&Q) (202124516)
The complaint is about the landlord’s handling of the resident’s: Reports of Antisocial behaviour (ASB). Request to be rehoused. Associated complaint.
Peabody Trust (202124265)
The complaint is about the landlord’s handling of the residents: Report that she could not access the communal garden. Report that her front hedge was overgrown. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202214118)
The complaint is about the landlord's: Response to the resident's request for soundproofing to reduce noise at the property. Response to the resident's reports of antisocial behaviour (ASB) in the block. Handling of the resident's concerns about staff conduct. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202216813)
The complaint is about the landlord’s: Handling of reports of damp and mould in the property. Complaint handling.
Raven Housing Trust Limited (202213716)
The complaint is about the landlord’s handling of the resident’s reports of: Issues with the bathroom extractor fan. Problems with her shower. Damp and mould. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Peabody Trust (202223934)
The complaint is regarding the landlord’s handling of: the resident’s decant into temporary accommodation. outstanding repairs including leaks, damp, and mould. the associated complaint.
London & Quadrant Housing Trust (L&Q) (202219252)
The complaint is about the landlord’s handling of the resident's concerns of repairs required to the front and rear doors of the property, following break-ins. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202222555)
The complaint is about the landlord's handling of reports of repairs issues, and damp and mould. The Ombudsman has also considered the landlord’s: Complaints handling. Record keeping.
‘Johnnie’ Johnson Housing Trust Limited (202222109)
The complaint is about the landlord’s handling of the resident’s report of a sewage leak.
London & Quadrant Housing Trust (L&Q) (202206230)
The complaint is about the landlord’s: response to the resident about antisocial behaviour (‘ASB’) from tenants of a leasehold flat below. complaint handling.
London & Quadrant Housing Trust (L&Q) (202207570)
The complaint is about the landlord’s handling of the resident’s: request for a move. reports of Anti Social Behaviour (ASB). This Service has also considered the landlord’s: complaint handling. consideration of the resident’s vulnerability.
London & Quadrant Housing Trust (L&Q) (202212849)
The complaint is about the landlord’s handling of the resident’s complaint concerning its handling of her bathroom repairs, and its offer of compensation.
London & Quadrant Housing Trust (L&Q) (202206101)
The complaint is about: The landlords response to the residents reports of anti social behaviour (ASB). The landlords response to the residents concerns over the fire safety of her property. The landlords handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202218260)
REPORT COMPLAINT 202218260 London & Quadrant Housing Trust (L&Q) 26 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Newlon Housing Trust (202216938)
The complaint is about the landlord’s handling of the resident’s reports of a leak and the resulting remedial works required to their home.
Peabody Trust (202200321)
The complaint is about: The landlord’s handling of the resident’s repairs including damp and mould. The landlord’s complaint handling. The Ombudsman has also assessed the landlord’s record keeping.
Peabody Trust (202207126)
The complaint is about: The landlord’s response to the resident’s concerns about its administration of his tenancy, including his rent account. The level of service provided to the resident by the landlord’s customer service hub. The landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202208378)
The landlord's response to the resident's queries about service charges. The landlord’s handling of the complaint.
Peabody Trust (202128489)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Reports of damp and mould following the leak. Formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.
Peabody Trust (202114107)
This complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman also considered the landlord’s: Response to the resident’s vulnerabilities, health and welfare concerns; Complaint handling.
Peabody Trust (202210109)
The complaint is about: The landlord’s handling of the resident’s reports of leaks from the property above. The resident's request to be rehoused. The landlord’s handling of the resident's complaint.
Peabody Trust (202204929)
The complaint is about the landlord’s handling of: A boiler repair. The resident’s reports of recurrent damp and mould. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202212695)
The complaint is about: The landlord’s handling of repairs relating to water ingress. The landlord’s handling of the complaint.
Bromsgrove District Housing Trust Limited (202221811)
The complaint is about the landlord’s: Communication about damp, mould, and condensation during the resident’s mutual exchange. Handling of repairs following the mutual exchange including damp and mould.
London & Quadrant Housing Trust (L&Q) (202214474)
The resident’s complaint is about the landlord’s handling of: the replacement bedroom flooring; the complaint, including compensation offered.
London & Quadrant Housing Trust (L&Q) (202124688)
The complaint is about the landlords handling of the resident’s: Reports of window repairs. Reports of issues in the communal areas. Associated complaint.
Peabody Trust (202123955)
The complaint is about the landlord’s handling of repairs following a leak from the neighbouring property. The Ombudsman is also considering the landlord’s complaints handling.
London & Quadrant Housing Trust (L&Q) (202214856)
The complaint is about: The landlord’s response to the resident’s reports of a rodent infestation and its handling of a bathroom and kitchen installation. The landlord’s response to the resident’s reports of damp and mould. The landlord’s response to the resident’s reports of his vulnerabilities. The landlord’s response to the …
Peabody Trust (202204160)
The complaint is about: Rent and service charge increases. The landlord’s administration of the resident’s rent and service charge account. The landlord’s handling of the resident’s complaint.
Peabody Trust (202205548)
The complaint is about: The landlord’s handling of the resident’s new home introduction visit and defects inspection. The landlord’s response to the resident’s reports of defects/repairs in the property. The landlord’s handling of replacement keys. The landlord’s handling of the resident’s complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)