A2Dominion Housing Group Limited (202314196)
The complaint is about the landlord’s handling of the resident’s enquiries about rent overpayments.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Accent Housing Limited (202339280)
The complaint is about the landlord’s handling of repairs to the wet room. The associated complaint.
Clarion Housing Association Limited (202328170)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and the associated request for a housing transfer. We have also considered the landlord’s complaint handling.
Futures Housing Group Limited (202424095)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.
Platform Housing Group Limited (202415962)
The resident’s complaint is about: The landlord's handling of repairs relating to damp. The landlord's handling of the associated complaint.
Accent Housing Limited (202330977)
The complaint is about the landlord’s handling of the resident’s reports about water ingress at her home.
A2Dominion Housing Group Limited (202435432)
The complaint is about the landlord’s handling of the resident's reports of dampness at the property.
GreenSquareAccord Limited (202429508)
The resident’s complaint is about the landlord’s handling of a request to cut back trees in the garden of the property.
Hexagon Housing Association Limited (202425750)
The resident’s complaint is about the landlord’s handling of: Damp, mould and associated repairs. Soundproofing in the property. A home transfer request. A reported pest infestation. Management of asbestos in the property. The Ombudsman has also considered the landlord’s record keeping.
Paragon Asra Housing Limited (202444360)
This complaint is about the landlord’s handling of the resident’s reports of damp and mould, the associated repairs and her request for compensation for damaged belongings. We have also investigated the landlord’s complaint handling.
GreenSquareAccord Limited (202451598)
This complaint is about the landlord’s handling of the resident’s reports of: Damp, mould, and window issues within the property. Issues concerning her neighbours. The condition of the communal areas.
bpha Limited (202415213)
The complaint is about the landlord’s handling of bathroom and kitchen repairs.
Clarion Housing Association Limited (202416025)
The complaint is about the landlord’s handling of the resident’s reports of: Damage to the garden steps. Subsidence in the garden.
Curo Places Limited (202340054)
The complaint is about the landlord’s response to the resident’s report of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Home Group Limited (202506547)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated repairs. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Incommunities Limited (202407805)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Complaint.
Karbon Homes Limited (202316964)
The complaint is about the landlord’s: handling of internal and external repairs to the property’s walls and floors, and the bathroom extractor fan. response to the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s complaints handling.
Karbon Homes Limited (202430991)
The complaint is about the landlord’s handling of the resident’s reports of various repairs. The Ombudsman has also looked at the landlord’s handling of the resident’s complaint.
Karibu Community Homes Limited (202329401)
The complaint is about the landlord’s handling of the resident’s reports of damage caused by a leak.
One Housing Group Limited (202422327)
The complaint is about the landlord’s handling of reports of a blocked kitchen sink.
Stonewater Limited (202436174)
The complaint is about the landlords handling of the resident’s reports of damp and mould.
Clarion Housing Association Limited (202420892)
The complaint is about the landlord’s response to the resident’s reports of flooding in his property.
One Housing Group Limited (202444755)
The complaint is about the landlord’s handling of repairs to the windows and doors in the property and the associated damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Rooftop Housing Association Limited (202441313)
The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould, and associated repairs. Request for compensation for damaged belongings. The Ombudsman has also investigated the landlord’s complaint handling.
Southway Housing Trust (Manchester) Limited (202429505)
The complaint is about the landlord’s handling of: The resident’s reports of a leak in the cellar. The associated complaint. We have also investigated the landlord’s record keeping.
Yorkshire Housing Limited (202337390)
The complaint is about the landlord’s: Handling of repairs to the roof and the subsequent damp and mould. Complaint handling.
Yorkshire Housing Limited (202451053)
The complaint is about the landlord’s handling of reports of damp, mould and excess cold. The landlord’s complaint handling is also considered.
Accent Housing Limited (202340206)
The complaint is about the landlord’s handling of the resident’s reports of issues with the heating and hot water in his property.
Accent Housing Limited (202344983)
The complaint is about the landlord’s: handling of window repairs causing damp/mould complaint handling
Freebridge Community Housing Limited (202447154)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and structural concerns.
Thrive Homes Limited (202450757)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and subsequent repairs.
Together Housing Association Limited (202416577)
The resident’s complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), including its response to his concerns about discrimination and his information being shared. We have also considered the landlord’s handling of the associated complaint.
A2Dominion Housing Group Limited (202445847)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. This report has also considered the landlord’s: complaint handling record keeping.
Citizen Housing Group Limited (202344488)
The complaint is about the landlord's handling of the resident’s reports of: Damp and mould and associated repairs. Rats in her home.
GreenSquareAccord Limited (202422349)
The complaint is about the landlord’s handling of the resident’s reports of noise from her neighbour.
Clarion Housing Association Limited (202415814)
The complaint is about the landlord’s response to the resident’s concerns about the standard and frequency of cleaning in communal areas.
Home Group Limited (202346602)
The complaint is about the landlord’s handling of the resident’s reports about: Broken communal doors to access the building and queries about the costs of repairs. Antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
Orbit Group Limited (202409476)
The complaint is about the landlord’s handling of the resident’s request for repairs and improvements to be made to the communal washing area.
Clarion Housing Association Limited (202422247)
The complaint is about the landlord’s handling of the resident’s reports of noise. The Ombudsman has also investigated the landlord’s complaint handling.
GreenSquareAccord Limited (202337417)
The complaint is about the landlord’s handling of: The resident’s reports of flooding in her garden. The complaints.
Abri Group Limited (202447225)
The complaint is about the landlord’s handling of: reports of damp and mould. front door repairs. We have also considered the landlord’s complaint handling.
One Housing Group Limited (202344562)
The complaint is about the landlord’s handling of the resident’s annual gas safety check.
Vico Homes Limited (202346319)
The complaint is about the landlord’s response to the resident’s request for a new garden fence.
Paragon Asra Housing Limited (202447334)
The complaint is about the landlord's handling of the resident's reports about a leak. The Ombudsman has also considered the landlord’s complaint handling.
Stonewater Limited (202340091)
The complaint is about the landlord’s handling of the resident’s reports of a guttering repair and external wall damage.
A2Dominion Housing Group Limited (202320456)
The complaint is about the landlord’s response to the resident’s: Request for window repairs. Reports of damp and mould. Concerns about the suitability of the property.
A2Dominion Housing Group Limited (202434551)
The complaint is about the landlord’s handling of leaks which affected the resident’s flat. We have also assessed the landlord’s complaint handling.
Incommunities Limited (202444944)
The complaint is about the landlord’s handling of the resident’s reports of pests in the property.
The Riverside Group Limited (202347969)
The complaint is about the landlord’s handling of: Repairs to the underfloor heating system. The associated complaint.
A2Dominion Housing Group Limited (202447121)
The complaint is about the landlord’s handling of the resident’s reports of an ongoing leak from the bathroom and subsequent damage to the property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)