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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,594 of 16,595 decisions matching "limited"

Decisions

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20 Jun 2025 Maladministration Onward Homes Limited (202228966) Case 202228966 · Estate Management The complaint is about the landlord’s: Response to the resident’s queries and concerns around heating bills. Response to some related … 19 Jun 2025 Maladministration Citizen Housing Group Limited (202431038) Case 202431038 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports of: Leaks into her property from an upstairs neighbour, … 19 Jun 2025 Maladministration Red Kite Community Housing Limited (202317013) Case 202317013 · Responsive repairs/activity The complaint is about the landlord’s handling of heating repairs and the resident’s request for compensation. 18 Jun 2025 Maladministration Hyde Housing Association Limited (202327778) Case 202327778 · Responsive repairs/activity The complaint is about the landlord’s handling of a leak in the property and associated repairs. 18 Jun 2025 Maladministration Paragon Asra Housing Limited (202318241) Case 202318241 · Financial The complaint is about the landlord’s response to the resident’s concerns about her service charges. The Ombudsman has also considered … 18 Jun 2025 Maladministration The Riverside Group Limited (202332422) Case 202332422 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. A missing … 17 Jun 2025 Maladministration Irwell Valley Housing Association Limited (202201762) Case 202201762 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 17 Jun 2025 Maladministration One Housing Group Limited (202321871) Case 202321871 · Responsive repairs/activity The complaint is about the landlord’s handling of heater replacement work. 17 Jun 2025 Maladministration Paragon Asra Housing Limited (202425918) Case 202425918 · Managing Relations The complaint is about the landlord’s handling of repairs to the property. The Ombudsman will also investigate the landlord’s handling … 17 Jun 2025 Maladministration Places for People Group Limited (202426227) Case 202426227 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Reports about … 17 Jun 2025 Maladministration Stockport Homes Limited (202338672) Case 202338672 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s shared ownership property purchase. 16 Jun 2025 Maladministration Clarion Housing Association Limited (202434138) Case 202434138 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of asbestos, damp and mould. 16 Jun 2025 Maladministration Estuary Housing Association Limited (202232040) Case 202232040 · Managing Relations REPORT COMPLAINT 202232040 Estuary Housing Association Limited 16 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 16 Jun 2025 Maladministration Orbit Housing Association Limited (202438573) Case 202438573 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) caused by a neighbour. Reports … 16 Jun 2025 Maladministration Stonewater Limited (202318054) Case 202318054 · Financial The complaint is about the landlord’s response to the resident’s: Service charge enquiries. Reports of communal repairs. We have also … 13 Jun 2025 Maladministration Citizen Housing Group Limited (202317813) Case 202317813 · Managing Relations This complaint is about the landlord’s handling of the resident’s reports about: Aids and adaptations. Staff conduct. Fence repairs. 13 Jun 2025 Maladministration Habinteg Housing Association Limited (202411853) Case 202411853 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of blocked drains and smell of chemical fumes within … 13 Jun 2025 Maladministration Saffron Housing Trust Limited (202431509) Case 202431509 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). The Ombudsman has also considered … 12 Jun 2025 Maladministration Bromford Housing Group Limited (202400932) Case 202400932 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: The resident’s reports of subsidence and the associated repairs. The resident’s reports … 12 Jun 2025 Maladministration GreenSquareAccord Limited (202224842) Case 202224842 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request for a property move. Reports of antisocial behaviour (ASB). … 12 Jun 2025 Maladministration Hyde Housing Association Limited (202330436) Case 202330436 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak in his property and the associated … 12 Jun 2025 Maladministration Orbit Group Limited (202322144) Case 202322144 · Moving/Buying/Selling Home The complaint is about the landlord's response to the resident's reports of a latent defect, which caused a leak in … 12 Jun 2025 Maladministration Places for People Group Limited (202405073) Case 202405073 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Associated complaint. 12 Jun 2025 Maladministration Stockport Homes Limited (202330786) Case 202330786 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of beetles in the property. The Ombudsman has also … 12 Jun 2025 Maladministration Stonewater Limited (202325785) Case 202325785 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the rear external door and windows. We have … 12 Jun 2025 Maladministration The Guinness Partnership Limited (202326682) Case 202326682 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of noise from the flat above. Complaint handling. 11 Jun 2025 Maladministration Golding Homes Limited (202329384) Case 202329384 · Responsive repairs/activity This complaint is about the landlord’s handling of a roof repair. 11 Jun 2025 Maladministration Places for People Group Limited (202438388) Case 202438388 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Formal complaint. 11 Jun 2025 Maladministration Stonewater Limited (202426067) Case 202426067 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports about the condition of the property. Concerns about the … 10 Jun 2025 Maladministration Stonewater Limited (202320997) Case 202320997 · Responsive repairs/activity The complaint is about the landlord’s handling of a window repair. 9 Jun 2025 Maladministration Ash-Shahada Housing Association Limited (202224114) Case 202224114 · Financial The complaint is about the landlord’s handling of the resident’s reports regarding the loss of her possessions. The Ombudsman has … 9 Jun 2025 Maladministration The Guinness Partnership Limited (202320830) Case 202320830 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. 6 Jun 2025 Maladministration Citizen Housing Group Limited (202328004) Case 202328004 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s stay in temporary accommodation, including its decision not to grant … 6 Jun 2025 Maladministration Clarion Housing Association Limited (202437796) Case 202437796 · Responsive repairs/activity The complaint is about the landlord's handling of repairs following a burst water pipe. 6 Jun 2025 Maladministration Stonewater Limited (202316469) Case 202316469 · Estate Management The complaint is about the landlord’s response to the resident concerns about: The quality of cleaning and maintenance services provided. … 5 Jun 2025 Maladministration Home Group Limited (202428206) Case 202428206 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 5 Jun 2025 Maladministration Hyde Housing Association Limited (202322059) Case 202322059 · Managing Relations The complaint is about the landlord’s handling of the balcony door repair. The Ombudsman has also looked at the landlord’s … 5 Jun 2025 Maladministration Orbit Housing Association Limited (202227400) Case 202227400 · Managing Relations The complaint is about the landlord’s handling of works to the resident’s windows and door. The Ombudsman has also investigated … 4 Jun 2025 Maladministration Believe Housing Limited (202410482) Case 202410482 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports. We have also investigated the landlord’s … 3 Jun 2025 Maladministration Clarion Housing Association Limited (202307308) Case 202307308 · Managing Relations The complaint is about the landlord's handling of the resident’s reports of a leak, and the associated decant (temporary move) … 2 Jun 2025 Maladministration Hexagon Housing Association Limited (202308625) Case 202308625 · Managing Relations The complaint is about: 30 May 2025 Maladministration A2Dominion Housing Group Limited (202420939) Case 202420939 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 30 May 2025 Maladministration A2Dominion Housing Group Limited (202431521) Case 202431521 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the lounge window and patio, as well as its response … 30 May 2025 Maladministration Abri Group Limited (202314457) Case 202314457 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s concerns about the standard of its repairs. This Service has … 30 May 2025 Maladministration Clarion Housing Association Limited (202320486) Case 202320486 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 30 May 2025 Maladministration Clarion Housing Association Limited (202321424) Case 202321424 · Managing Relations The complaint is about the landlord's handling of: The repairs to put right the damage from a water leak in … 30 May 2025 Maladministration Stonewater Limited (202331650) Case 202331650 · Responsive repairs/activity The complaint is about the landlord’s handling of: works to the resident’s boiler and the replacement of a radiator at … 30 May 2025 Maladministration Together Housing Association Limited (202331440) Case 202331440 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. We have … 30 May 2025 Maladministration Wandle Housing Association Limited (202429613) Case 202429613 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of roof repairs and damage to a bedroom wall. … 29 May 2025 Maladministration Clarion Housing Association Limited (202324161) Case 202324161 · Managing Relations The complaint is about the landlord’s handling of works to communal stairwells. The Ombudsman has also considered the associated complaint …