Your Housing Group Limited (202336421)
The complaint is about: The landlord’s handling of the resident’s requests for repairs. The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the resident’s complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Bromford Housing Group Limited (202342434)
This complaint is about the landlord’s handling of the resident’s antisocial behaviour and noise nuisance reports.
Longhurst Group Limited (202308524)
REPORT COMPLAINT 202308524 Longhurst Group Limited 23 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Orbit Group Limited (202324425)
The resident’s complaint is about: The landlord’s handling of requests for repairs related to damp and mould in his property. The landlord’s handing of repairs to a toilet. The landlord’s handling of reports of pest infestations at his property. The landlord’s handling of requests for reasonable adjustments. The Ombudsman has …
Abri Group Limited (202322589)
The complaint is about the landlord’s handling of the resident’s query about when her windows would be replaced. This Service will also investigate the landlord’s complaint handling.
Longhurst Group Limited (202304372)
The complaint is about the landlord’s handling of the repairs to the resident’s kitchen floor. The Ombudsman has also investigated the landlord’s complaint handling.
Longhurst Group Limited (202335462)
The complaint is about the landlord’s: Handling of reports of leaks into the property and the associated repairs. Handling of reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
The Riverside Group Limited (202317333)
The complaint is about the landlord’s response to the resident’s request for repairs. The Ombudsman has also considered the landlord’s complaint handling.
Home Group Limited (202301937)
The complaint is about the landlord’s: Handling of the resident’s reports of water penetration to the property and associated damp. Complaint handling. This investigation also considers the landlord’s record keeping.
Bromford Housing Group Limited (202328975)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of the complaint.
Flagship Housing Group Limited (202305024)
The complaint is about the landlord’s handling of the resident’s: report of repairs outstanding to the property on letting. request to fit an external post box, ring doorbell and a solar outside light. complaint.
Jigsaw Homes Group Limited (202206853)
The complaint is about the landlord’s response to the resident’s service charge queries. The Ombudsman has also considered the landlord’s complaint handling.
East Midlands Housing Group Limited (202332522)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) due to harassment and vandalism of her vehicle. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202323266)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and subsequent pest issues. The landlord’s handling of the complaint will also be considered.
Abri Group Limited (202230717)
The complaint is about the landlord’s response to the resident’s reports about a leak, and subsequent low water pressure in her bathroom. We have also considered the landlord’s handling of the associated complaint.
Abri Group Limited (202309963)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Gentoo Group Limited (202316350)
The complaint is about the landlord’s response to the resident’s request for the windows at her property to be replaced.
One Housing Group Limited (202233848)
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould reports of noise from a neighbouring property request to be rehoused
Jigsaw Homes Group Limited (202320937)
The complaint is about the landlords handling of the residents reports of toxic smells and gases in her property.
Orbit Group Limited (202225322)
This complaint is about the landlord’s handling of: Reports of damp and mould in the resident’s property. The associated complaint.
The Riverside Group Limited (202312336)
The complaint is regarding the landlord’s handling of: Repairs at the property following the resident’s reports of leaks and drainage issues. The resident’s concerns regarding staff conduct. This investigation has also considered the landlord’s handling of the complaint.
Places for People Group Limited (202205025)
The complaint is about the landlord’s handling of: Reports of outstanding repairs. A concern raised about staff conduct. The related complaint.
Platform Housing Group Limited (202337199)
This complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman also considered the landlord’s complaint handling.
Southern Housing Group Limited (202323310)
The complaint is about the landlord's handling of reports of damp and mould.
Flagship Housing Group Limited (202326415)
The complaint is about the landlord’s handling of repairs to the resident’s back patio doors.
Orbit Group Limited (202230719)
This complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling.
Honeycomb Group Limited (202304852)
The complaint is about the landlord’s response to the resident’s concerns about the condition of the property . The Ombudsman has also considered the landlord’s complaint handling.
Jigsaw Homes Group Limited (202322838)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Longhurst Group Limited (202221733)
The complaint is about: The landlord’s handling of interior, window frame, and electrical repairs at the resident’s property. The landlord’s handling of bath and accessibility adaptations at the resident’s property.
Southern Housing Group Limited (202229901)
The complaint is about the landlord’s handling of parking management at the resident’s block by its freeholder’s managing agent.
Southern Housing Group Limited (202346818)
The complaint is about the landlord’s handling of the resident’s report of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing Group Limited (202337322)
The complaint is about the landlord’s: handling of insulation and loft repairs. complaint handling.
Longhurst Group Limited (202303652)
The complaint is about the landlord’s response to the resident’s: Reports of an outstanding repair to a shower chair and associated works. Complaint. This report will also assess the landlord’s record keeping.
A2Dominion Housing Group Limited (202302870)
The complaint is about the landlord’s handling of the resident’s queries about the service charge. The landlord’s complaint handling has also been considered.
Bromford Housing Group Limited (202220665)
The complaint is about: the landlord’s handling of reports of damp and mould in the property the landlord’s handling of repairs to: external doors windows external lights kitchen fitting the landlord’s handling of the associated complaints. The Ombudsman has also decided to investigate the landlord’s record-keeping practices in this case.
Abri Group Limited (202322284)
The complaint is about the landlord's handling of: The resident’s reports of damp and mould The residents complaint.
Orbit Group Limited (202313968)
The complaint is about the landlord’s: Handling of the resident’s request to purchase her property through Right to Acquire (RTA). Handling of the associated complaint.
Paradigm Housing Group Limited (202311872)
The complaint is about the landlord’s response to the resident’s requests for a neighbouring property to be soundproofed.
Aster Group Limited (202233003)
The complaint is about the landlord’s response to the resident’s concerns about a service charge for door entry system maintenance.
Orbit Group Limited (202231176)
The complaint is about the landlord’s handling of: Damp and Mould in the resident’s property. Heating and repairs in the resident’s property. Pest control. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing Group Limited (202301490)
The complaint is about the landlord’s handling of the resident’s: Reports of kitchen repairs related to pest control issues. Request for a replacement kitchen and bathroom. Associated formal complaint.
Sovereign Network Group (202306221)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the garden. The resident’s reports of repairs to the back door. The associated complaint.
Longhurst Group Limited (202319059)
The complaint is about the landlord’s handling of reports of damp and mould and associated repairs at the resident’s property. The landlord’s complaint handling has also been investigated.
Southern Housing Group Limited (202221863)
The landlord’s handling of the resident’s reports of heat loss from the property. This Service has also considered the landlord’s handling of the resident’s complaint.
Abri Group Limited (202230579)
The complaint is about the landlord’s handling of the resident’s reports of other residents leaving bulk refuse in the communal bin store, and the associated costs being added to the communal service charges. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202305109)
The complaint is about the landlord’s: Handling of the resident’s reports of damp in the property, including her concerns that it had not been addressed during the voids process. Complaint handling.
Orbit Group Limited (202210269)
The complaint is about the landlord’s response to the resident’s reports about repair issues in her property.
Your Housing Group Limited (202304306)
The complaint is about the landlord’s handling of repairs to the resident’s toilet.
Gentoo Group Limited (202314560)
The complaint is about: The condition of the property when it was let to the resident. The landlord's handling of reported repairs. The landlord’s complaint handling has also been investigated.
Places for People Group Limited (202324737)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)