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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 838 of 16,595 decisions matching "group"

Decisions

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27 Mar 2024 Maladministration Places for People Group Limited (202219085) Case 202219085 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 27 Mar 2024 Maladministration Platform Housing Group Limited (202220099) Case 202220099 · Information and data management The complaint is about the landlord’s handling of damp and mould in the property. The Ombudsman has also considered the … 27 Mar 2024 Maladministration Southern Housing Group Limited (202205237) Case 202205237 · Managing Relations The complaint is about the landlord’s: Handling of general repairs to the property. Response to reports of damp and mould … 27 Mar 2024 Maladministration Southern Housing Group Limited (202218695) Case 202218695 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports of an outstanding repair to the bedroom light. Complaint … 27 Mar 2024 Maladministration Southern Housing Group Limited (202228637) Case 202228637 · Managing Relations The complaint is about the landlord’s handling of: The residents request for compensation for water damaged carpets following a leak. … 27 Mar 2024 Maladministration Southern Housing Group Limited (202304117) Case 202304117 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s ceiling. 25 Mar 2024 Maladministration A2Dominion Housing Group Limited (202112428) Case 202112428 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request to be permanently rehoused. 25 Mar 2024 Maladministration Abri Group Limited (202233917) Case 202233917 · Financial The complaint is about the landlord’s handling of: The resident's reports of damp and mould in her property. The resident’s … 25 Mar 2024 Maladministration Orbit Group Limited (202228138) Case 202228138 · Managing Relations The landlord’s handling of: The resident’s request to staircase to 100% ownership of the property. The related complaint. 25 Mar 2024 Maladministration Southern Housing Group Limited (202111872) Case 202111872 · Information and data management REPORT COMPLAINT 202111872 Southern Housing Group Limited 25 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 Mar 2024 Maladministration A2Dominion Housing Group Limited (202208921) Case 202208921 · Managing Relations REPORT COMPLAINT 202208921 A2Dominion Housing Group Limited 22 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 Mar 2024 Maladministration Southern Housing Group Limited (202207125) Case 202207125 · Managing Relations The complaint is about the landlord’s handling of the resident’s: new build property defects; associated complaint. 22 Mar 2024 Maladministration Southern Housing Group Limited (202215836) Case 202215836 · Managing Relations The complaint is about the landlord’s response to the resident about: Damp and mould on a bathroom ceiling. A request … 21 Mar 2024 Maladministration Bromford Housing Group Limited (202109189) Case 202109189 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) in the block, including fly-tipping, … 20 Mar 2024 Maladministration One Housing Group Limited (202219629) Case 202219629 · Information and data management The resident’s complaint is about the landlord’s handling of repairs to the property. The landlord’s record keeping has also been … 20 Mar 2024 Maladministration Southern Housing Group Limited (202302042) Case 202302042 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The complaint. 15 Mar 2024 Maladministration Longhurst Group Limited (202226519) Case 202226519 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks and the associated damp and mould. Associated … 14 Mar 2024 Maladministration Settle Group (202215101) Case 202215101 · Managing Relations The complaint is about the landlord’s handling of: reports of staff conduct/racial discrimination; the resident’s complaint. 11 Mar 2024 Maladministration One Housing Group Limited (202227379) Case 202227379 · Financial The complaint is about the landlord's response to the resident's concerns about service charges. 11 Mar 2024 Maladministration The Riverside Group Limited (202225303) Case 202225303 · Old Property Condition migrated-2025 The resident’s complaint is about how the landlord has handled his reports about outstanding repairs to a boundary fence. 1 Mar 2024 Maladministration Thirteen Housing Group Limited (202207896) Case 202207896 · Managing Relations The complaint is regarding the landlord’s: Handling of repairs. Response to reports of damp. Level of communication with the resident. 29 Feb 2024 Maladministration Home Group Limited (202227295) Case 202227295 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 29 Feb 2024 Maladministration North Star Housing Group (202225344) Case 202225344 · Old Property Condition migrated-2025 The landlord’s handling of a reported leak and damp and mould at the resident’s property. 29 Feb 2024 Maladministration Orbit Group Limited (202220757) Case 202220757 · Financial The complaint is about the landlord’s response to the resident’s: Request for information relating to her service charge for grounds … 29 Feb 2024 Maladministration Southern Housing Group Limited (202207242) Case 202207242 · Information and data management The complaint is about the landlord's handling of: the repairs to the resident’s property in relation to: the roof. the … 28 Feb 2024 Maladministration Home Group Limited (202215876) Case 202215876 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handing of his reports of Anti Social Behaviour (“ASB”) and his complaint. 28 Feb 2024 Maladministration The Riverside Group Limited (202304703) Case 202304703 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: A leak and the associated damp and mould. … 27 Feb 2024 Maladministration A2Dominion Housing Group Limited (202208692) Case 202208692 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of loss of heating in the property. The Ombudsman … 27 Feb 2024 Maladministration A2Dominion Housing Group Limited (202216290) Case 202216290 · Estate Management The complaint is about the landlord’s response to the resident’s reports of water ingress to his flat due to leaks … 27 Feb 2024 Maladministration One Housing Group Limited (202224679) Case 202224679 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of leaks to the property and subsequent damp and … 27 Feb 2024 Maladministration Orbit Group Limited (202201763) Case 202201763 · Managing Relations The complaint concerns the condition of the property at the start of the tenancy. The Ombudsman has also considered the … 27 Feb 2024 Maladministration Places for People Group Limited (202212799) Case 202212799 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of reports of damage to the building, paving, and the management company’s response. … 21 Feb 2024 Maladministration Bromford Housing Group Limited (202210426) Case 202210426 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns about rising heating costs due to poor insulation in … 20 Feb 2024 Maladministration Home Group Limited (202229518) Case 202229518 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB), including safeguarding concerns; request for … 19 Feb 2024 Maladministration Places for People Group Limited (202201987) Case 202201987 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of draughts from her windows and doors. The Ombudsman … 14 Feb 2024 Maladministration Home Group Limited (202210494) Case 202210494 · Financial The complaint is about: The landlord’s response to the resident’s concerns over its handling of service charges and the services … 14 Feb 2024 Maladministration One Housing Group Limited (202229865) Case 202229865 · Managing Relations The complaint is regarding the landlord’s: Handling of repairs to heating and hot water in the property. Communication in relation … 14 Feb 2024 Maladministration The Riverside Group Limited (202231624) Case 202231624 · Financial The complaint is about the landlord’s handling of the resident’s queries about a service charge, and paying for a service … 13 Feb 2024 Maladministration Home Group Limited (202230420) Case 202230420 · Financial The complaint is about the landlord’s handling of recharges at the end of the resident’s tenancy. The Ombudsman has also … 8 Feb 2024 Maladministration Orbit Group Limited (202216362) Case 202216362 · Managing Relations The complaint is about the landlord’s: Response to the works required in the resident’s bathroom. Complaint handling. 8 Feb 2024 Maladministration Orbit Group Limited (202227459) Case 202227459 · Managing Relations The landlord’s response to the resident’s reports of outstanding defects to the property. The Ombudsman has also considered the landlord’s … 8 Feb 2024 Maladministration Southern Housing Group Limited (202219953) Case 202219953 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s roof and guttering, including delayed appointments and damages … 1 Feb 2024 Maladministration A2Dominion Housing Group Limited (202214973) Case 202214973 · Estate Management The complaint is about: The landlord’s handling of the resident’s concerns about her patio. The landlord’s complaint handling. 31 Jan 2024 Maladministration Aster Group Limited (202122022) Case 202122022 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s block. The landlord’s complaint handling has also been … 31 Jan 2024 Maladministration Grand Union Housing Group Limited (202215462) Case 202215462 · Estate Management The complaint is about: The landlord’s response to the residents’ reports of a neighbour dispute. The landlord’s handling of the … 31 Jan 2024 Maladministration Paradigm Housing Group Limited (202211070) Case 202211070 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of: leaks in the property; reports of damp and mould around the … 31 Jan 2024 Maladministration Places for People Group Limited (202203396) Case 202203396 · Financial The complaint is about: The landlord's response to the resident's concerns about the condition of the property following a mutual … 30 Jan 2024 Maladministration Places for People Group Limited (202214582) Case 202214582 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Outstanding repairs within the property. Antisocial behaviour (ASB). … 28 Jan 2024 Maladministration A2Dominion Housing Group Limited (202124116) Case 202124116 · Managing Relations The complaint is about the landlord’s handling of: Reports of disrepair to the windows and condensation causing mould growth and … 26 Jan 2024 Maladministration East Midlands Housing Group Limited (202211795) Case 202211795 · Estate Management REPORT COMPLAINT 202211795 East Midlands Housing Group Limited 26 January 2024 Our approach The Housing Ombudsman’s approach to investigating and …