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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,706 of 16,595 decisions matching "council"

Decisions

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21 Jan 2025 Maladministration Bournemouth, Christchurch and Poole Council (202319629) Case 202319629 · Old Estate Management categories The complaint is about the landlord’s response to the resident’s reports of poor maintenance of the: Scaffolding and surrounding areas. … 21 Jan 2025 Maladministration Camden Council (202313316) Case 202313316 · Old Property Condition categories The complaint is about the landlord’s handling of damp and mould at the resident’s property and her damaged belongings. 21 Jan 2025 Maladministration Stroud District Council (202341939) Case 202341939 · Old Property Condition categories The complaint is about the landlord’s handling of roof repairs and associated leaks. 20 Jan 2025 Maladministration Camden Council (202308569) Case 202308569 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the toilet. The landlord’s complaint handling has also been investigated. 17 Jan 2025 Maladministration Reading Borough Council (202009966) Case 202009966 · Old Complaints Handling categories The complaint is about the landlord’s: handling of reports of a rat infestation and associated repairs. complaint handling. 16 Jan 2025 Maladministration Camden Council (202415803) Case 202415803 · Old Property Condition categories This complaint is about the landlord’s handling of the resident’s reports of problems with a shared drain and gullies. 16 Jan 2025 Maladministration Gateshead Metropolitan Borough Council (202303720) Case 202303720 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s request for repairs to a fence. The Ombudsman has also … 16 Jan 2025 Maladministration Lewisham Council (202344524) Case 202344524 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of flooding in a basement. The Ombudsman has also considered the … 15 Jan 2025 Maladministration Oadby and Wigston Borough Council (202345185) Case 202345185 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) including noise nuisance. The Ombudsman … 15 Jan 2025 Maladministration Stevenage Borough Council (202307782) Case 202307782 · Estate Management The complaint is about the landlord’s handling of the resident’s report that her neighbour had moved a boundary fence. The … 14 Jan 2025 Maladministration North Tyneside Council (202402980) Case 202402980 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s concerns about a positive air unit (PAU). The Ombudsman has … 13 Jan 2025 Maladministration Cheshire West and Chester Council (202407050) Case 202407050 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs for damp and mould. The Ombudsman has also investigated the landlord’s … 10 Jan 2025 Maladministration Birmingham City Council (202405899) Case 202405899 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A leak from the flat above and the associated damp and mould. … 10 Jan 2025 Maladministration Leeds City Council (202408668) Case 202408668 · Old Property Condition categories The complaint is about the landlord’s handling of the repairs to the property. 7 Jan 2025 Maladministration Wandsworth Council (202317965) Case 202317965 · Information and data management REPORT COMPLAINT 202317965 Wandsworth Council 7 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 6 Jan 2025 Maladministration Haringey London Borough Council (202320733) Case 202320733 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 3 Jan 2025 Maladministration Haringey London Borough Council (202346537) Case 202346537 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of a leak and subsequent damp and mould. Associated … 23 Dec 2024 Maladministration City of York Council (202344656) Case 202344656 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s concerns about damp, mould, and water ingress. The landlord’s handling … 20 Dec 2024 Maladministration Ashford Borough Council (202419849) Case 202419849 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of: repairs to the staircase. repairs to the windows. … 20 Dec 2024 Maladministration Babergh District Council (202405744) Case 202405744 · Information and data management The complaint is about the landlord’s handling of the resident’s reports about the boiler, immersion, drainage system in the bathroom, … 20 Dec 2024 Maladministration Haringey London Borough Council (202308897) Case 202308897 · Estate Management REPORT COMPLAINT 202308897 Haringey London Borough Council 23 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 20 Dec 2024 Maladministration Haringey London Borough Council (202343873) Case 202343873 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould due to disrepair. The landlord’s … 20 Dec 2024 Maladministration Harlow District Council (202408330) Case 202408330 · Managing Relations The complaint is about the landlord's response to the resident's reports of a leaking roof and damp and mould. We … 20 Dec 2024 Maladministration Lambeth Council (202314594) Case 202314594 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of excessive heat in the property. The landlord’s handling … 20 Dec 2024 Maladministration Norwich City Council (202311617) Case 202311617 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour in relation to noise nuisance. 20 Dec 2024 Maladministration Westminster City Council (202311501) Case 202311501 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of leaks in the kitchen. Associated formal complaint. 19 Dec 2024 Maladministration Broxtowe Borough Council (202311275) Case 202311275 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of various repairs including: damp and mould, a leak … 19 Dec 2024 Maladministration Camden Council (202307850) Case 202307850 · Managing Relations The complaint is about the landlord’s handling of: Repairs at the resident’s home. The resident’s complaint. 19 Dec 2024 Maladministration Gravesham Borough Council (202322899) Case 202322899 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of ongoing leaks and water ingress into her property … 19 Dec 2024 Maladministration Manchester City Council (202332637) Case 202332637 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 19 Dec 2024 Maladministration North Kesteven District Council (202317892) Case 202317892 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould and the associated remedial repairs. Repairs carried … 19 Dec 2024 Maladministration Norwich City Council (202335119) Case 202335119 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s: Reports of leaks, damp and mould at the property. Concerns … 18 Dec 2024 Maladministration Birmingham City Council (202230701) Case 202230701 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports about a leak, and subsequent damage to personal belongings. … 18 Dec 2024 Maladministration Birmingham City Council (202309653) Case 202309653 · Information and data management This complaint is about the landlord’s response to the resident’s: Reports of repairs to the block’s communal doors. Concerns about … 18 Dec 2024 Maladministration Lambeth Council (202338474) Case 202338474 · ASB/Abuse/Nuisance REPORT COMPLAINT 202338474 Lambeth Council 18 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 18 Dec 2024 Maladministration Lincoln City Council (202312018) Case 202312018 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: reports of damp and mould in her bathroom associated complaint 17 Dec 2024 Maladministration Waverley Borough Council (202314489) Case 202314489 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of ASB. The associated complaint. 16 Dec 2024 Maladministration Camden Council (202213793) Case 202213793 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s enquiries about ownership of and access to the back garden, … 16 Dec 2024 Maladministration Lambeth Council (202402971) Case 202402971 · Old Property Condition categories The complaint is about the landlord’s handling of the resident's reports about a leak. 12 Dec 2024 Maladministration Camden Council (202304548) Case 202304548 · Managing Relations The complaint is about the landlord’s handling of repairs to the heating/hot water system. The Ombudsman has also considered the … 12 Dec 2024 Maladministration Sandwell Metropolitan Borough Council (202307606) Case 202307606 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 10 Dec 2024 Maladministration Haringey London Borough Council (202402848) Case 202402848 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s kitchen renewal. The Ombudsman has also investigated the landlord’s complaint … 10 Dec 2024 Maladministration Southend-on-Sea City Council (202317488) Case 202317488 · Old Property Condition categories The complaint is about the landlord’s handling of the resident's reports about: A leak, damp and mould and subsequent damage … 9 Dec 2024 Maladministration Wandsworth Council (202343422) Case 202343422 · Managing Relations The complaint is about the landlord’s handling of water leaking into the resident’s property. The Ombudsman has also taken the … 6 Dec 2024 Maladministration Leeds City Council (202327705) Case 202327705 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and mould and a blocked toilet at the resident’s property. 5 Dec 2024 Maladministration Haringey London Borough Council (202313685) Case 202313685 · Information and data management The complaint is about the landlord’s handling of the resident’s request to update her household details on her tenancy file. … 5 Dec 2024 Maladministration Lambeth Council (202327473) Case 202327473 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of repairs to the windows. The Ombudsman has also investigated the landlord’s … 5 Dec 2024 Maladministration Lewisham Council (202346860) Case 202346860 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman will also investigate … 4 Dec 2024 Maladministration Kirklees Council (202325823) Case 202325823 · Managing Relations The complaint is about the landlord’s handling of repairs including damp and mould, removal of polystyrene ceiling tiles in the … 3 Dec 2024 Maladministration Lambeth Council (202230233) Case 202230233 · Old Property Condition migrated-2025 The complaint is about the resident’s reports about the landlord’s handling of structural repairs causing dampness and damage to his …