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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,235 of 16,595 decisions matching "association"

Decisions

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2 Jul 2025 Maladministration Orbit Housing Association Limited (202427014) Case 202427014 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the … 30 Jun 2025 Maladministration West Kent Housing Association (202419718) Case 202419718 · Managing Relations The complaint is about the landlord’s handling of: Repairs following a mutual exchange. Pest issues (infestation of rats and mice). … 27 Jun 2025 Maladministration Clarion Housing Association Limited (202422759) Case 202422759 · Responsive repairs/activity The complaint is about the landlord’s response to a damp and mould problem and related repairs. 27 Jun 2025 Maladministration Clarion Housing Association Limited (202432103) Case 202432103 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 25 Jun 2025 Maladministration Hexagon Housing Association Limited (202303959) Case 202303959 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the drainage in the wet room. Repairs to the garden … 25 Jun 2025 Maladministration Islington and Shoreditch Housing Association Limited (202424686) Case 202424686 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a leak into her property. The Ombudsman has … 25 Jun 2025 Maladministration Sanctuary Housing Association (202443875) Case 202443875 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about fire safety due to a hoarded property. The … 24 Jun 2025 Maladministration Hexagon Housing Association Limited (202427054) Case 202427054 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 20 Jun 2025 Maladministration Clarion Housing Association Limited (202306492) Case 202306492 · Managing Relations The complaint is about the landlord’s handling of the resident’s concern that the cavity wall insulation had collapsed, resulting in … 18 Jun 2025 Maladministration Hyde Housing Association Limited (202327778) Case 202327778 · Responsive repairs/activity The complaint is about the landlord’s handling of a leak in the property and associated repairs. 18 Jun 2025 Maladministration West Kent Housing Association (202420972) Case 202420972 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and mould. the resident’s reports of rodents … 17 Jun 2025 Maladministration Irwell Valley Housing Association Limited (202201762) Case 202201762 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 16 Jun 2025 Maladministration Clarion Housing Association Limited (202434138) Case 202434138 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of asbestos, damp and mould. 16 Jun 2025 Maladministration Estuary Housing Association Limited (202232040) Case 202232040 · Managing Relations REPORT COMPLAINT 202232040 Estuary Housing Association Limited 16 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 16 Jun 2025 Maladministration Orbit Housing Association Limited (202438573) Case 202438573 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) caused by a neighbour. Reports … 13 Jun 2025 Maladministration Great Places Housing Association (202228214) Case 202228214 · Estate Management The complaint is about the landlord’s handling of repairs to the: Garden Drainage Fencing Boiler/heating Loft/roof The Ombudsman has also … 13 Jun 2025 Maladministration Habinteg Housing Association Limited (202411853) Case 202411853 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of blocked drains and smell of chemical fumes within … 13 Jun 2025 Maladministration Sanctuary Housing Association (202312713) Case 202312713 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 12 Jun 2025 Maladministration Hyde Housing Association Limited (202330436) Case 202330436 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak in his property and the associated … 9 Jun 2025 Maladministration Ash-Shahada Housing Association Limited (202224114) Case 202224114 · Financial The complaint is about the landlord’s handling of the resident’s reports regarding the loss of her possessions. The Ombudsman has … 9 Jun 2025 Maladministration Sanctuary Housing Association (202406571) Case 202406571 · Managing Relations The complaint is about the landlord’s response to reports of damp and mould. The Ombudsman has also considered the landlord’s … 6 Jun 2025 Maladministration Clarion Housing Association Limited (202437796) Case 202437796 · Responsive repairs/activity The complaint is about the landlord's handling of repairs following a burst water pipe. 6 Jun 2025 Maladministration Sanctuary Housing Association (202422105) Case 202422105 · Responsive repairs/activity The complaint is about the landlord’s handling of the request to repair the resident’s roof. 5 Jun 2025 Maladministration Hyde Housing Association Limited (202322059) Case 202322059 · Managing Relations The complaint is about the landlord’s handling of the balcony door repair. The Ombudsman has also looked at the landlord’s … 5 Jun 2025 Maladministration Orbit Housing Association Limited (202227400) Case 202227400 · Managing Relations The complaint is about the landlord’s handling of works to the resident’s windows and door. The Ombudsman has also investigated … 3 Jun 2025 Maladministration Clarion Housing Association Limited (202307308) Case 202307308 · Managing Relations The complaint is about the landlord's handling of the resident’s reports of a leak, and the associated decant (temporary move) … 3 Jun 2025 Maladministration Sanctuary Housing Association (202437918) Case 202437918 · Responsive repairs/activity This complaint is about the landlord’s handling of the resident’s reports of outstanding repairs at the property, including damp and … 2 Jun 2025 Maladministration Hexagon Housing Association Limited (202308625) Case 202308625 · Managing Relations The complaint is about: 30 May 2025 Maladministration Clarion Housing Association Limited (202320486) Case 202320486 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 30 May 2025 Maladministration Clarion Housing Association Limited (202321424) Case 202321424 · Managing Relations The complaint is about the landlord's handling of: The repairs to put right the damage from a water leak in … 30 May 2025 Maladministration Together Housing Association Limited (202331440) Case 202331440 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. We have … 30 May 2025 Maladministration Wandle Housing Association Limited (202429613) Case 202429613 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of roof repairs and damage to a bedroom wall. … 29 May 2025 Maladministration Clarion Housing Association Limited (202324161) Case 202324161 · Managing Relations The complaint is about the landlord’s handling of works to communal stairwells. The Ombudsman has also considered the associated complaint … 29 May 2025 Maladministration Orbit Housing Association Limited (202422207) Case 202422207 · Responsive repairs/activity The complaint is about the landlord’s handling of the repairs to the drainage system. 29 May 2025 Maladministration Sanctuary Housing Association (202313625) Case 202313625 · Estate Management The complaint is about the landlord’s handling of: the resident’s reports of a neighbour's car blocking the path to her … 28 May 2025 Maladministration Orbit Housing Association Limited (202316043) Case 202316043 · Managing Relations The complaint is about the landlord’s: handling of reports about drainage and sewage issues in the property. complaint handling. 28 May 2025 Maladministration Together Housing Association Limited (202411431) Case 202411431 · Responsive repairs/activity The complaint is about the landlord’s handling of damp and mould repairs in the resident’s property. 27 May 2025 Maladministration Hexagon Housing Association Limited (202319075) Case 202319075 · Financial The complaint is about the landlord’s handling of: The resident’s rent account, and her concerns regarding the accuracy of the … 23 May 2025 Maladministration Estuary Housing Association Limited (202321641) Case 202321641 · Managing Relations The complaint is about the landlord’s handling of the resident’s repairs. The Ombudsman has also considered the landlord’s complaint handling. 23 May 2025 Maladministration Hyde Housing Association Limited (202324421) Case 202324421 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the property following a fire. The associated complaint. 23 May 2025 Maladministration Hyde Housing Association Limited (202407295) Case 202407295 · Responsive repairs/activity The complaint is about the landlord’s handling of: reports of a leak. reports of damp and mould. 21 May 2025 Maladministration Adullam Homes Housing Association Limited (202229939) Case 202229939 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. We have … 21 May 2025 Maladministration Clarion Housing Association Limited (202426879) Case 202426879 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of an uneven bathroom floor. complaint. This report has … 13 May 2025 Maladministration Clarion Housing Association Limited (202310607) Case 202310607 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about the conduct of contractors. Repair of damage caused … 13 May 2025 Maladministration Orbit Housing Association Limited (202324602) Case 202324602 · Financial The complaint is about the landlord’s response to the resident’s concerns about a water bill. The Ombudsman has also considered … 12 May 2025 Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202324032) Case 202324032 · Managing Relations REPORT COMPLAINT 202324032 Phoenix Community Housing Association (Bellingham and Downham) Limited 12 May 2025 Our approach The Housing Ombudsman’s approach … 12 May 2025 Maladministration Progress Housing Association Limited (202319616) Case 202319616 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request for her roof to be replaced. The landlord’s handling … 9 May 2025 Maladministration Clarion Housing Association Limited (202313687) Case 202313687 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of disrepair to the kitchen following a leak. Associated … 9 May 2025 Maladministration Sanctuary Housing Association (202411555) Case 202411555 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of a repair to a multi-plug socket. the resident’s … 8 May 2025 Maladministration Hyde Housing Association Limited (202306741) Case 202306741 · Financial The complaint is about the landlord’s handling of the resident’s service charge queries. The Ombudsman has also considered the landlord’s …