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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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19 Nov 2025 Maladministration Milton Keynes City Council (202343176) Case 202343176 · Managing Relations Decision Case ID 202343176 Decision type Investigation Landlord Milton Keynes Council Landlord type Local Authority Occupancy Secure Tenancy Date 19 … 19 Nov 2025 Maladministration One Housing Group Limited (202411969) Case 202411969 · Managing Relations Decision Case ID 202411969 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 19 Nov 2025 Maladministration Oxford City Council (202316703) Case 202316703 · Managing Relations Decision Case ID 202316703 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority / ALMO or TMO Occupancy … 19 Nov 2025 Maladministration Peabody Trust (202216787) Case 202216787 · ASB/Abuse/Nuisance Decision Case ID 202216787 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 19 November … 19 Nov 2025 Maladministration Rotherham Metropolitan Borough Council (202328138) Case 202328138 · Financial Decision Case ID 202328138 Decision type Investigation Landlord Rotherham Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 19 Nov 2025 Maladministration Windrush Alliance UK Community Interest Company (202331964) Case 202331964 · Managing Relations Decision Case ID 202331964 Decision type Investigation Landlord Windrush Alliance UK Community Interest Company Landlord type Housing Association Occupancy Licence … 18 Nov 2025 Maladministration Amplius Living (202414643) Case 202414643 · Health and Safety (inc. building safety) Decision Case ID 202414643 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 18 November … 18 Nov 2025 Maladministration Cottsway Housing Association Limited (202347716) Case 202347716 · Managing Relations Decision Case ID 202347716 Decision type Investigation Landlord Cottsway Housing Association Limited Landlord type Housing Association Occupancy Applicant Date 18 … 18 Nov 2025 Maladministration GreenSquareAccord Limited (202347909) Case 202347909 · Managing Relations Decision Case ID 202347909 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 November … 18 Nov 2025 Maladministration Karibu Community Homes Limited (202326587) Case 202326587 · Managing Relations Decision Case ID 202326587 Decision type Investigation Landlord Karibu Community Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Nov 2025 Maladministration London Borough of Barnet (202452106) Case 202452106 · Managing Relations Decision Case ID 202452106 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO … 18 Nov 2025 Maladministration Places for People Group Limited (202429127) Case 202429127 · Managing Relations Decision Case ID 202429127 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 18 Nov 2025 Maladministration Salix Homes Limited (202451129) Case 202451129 · ASB/Abuse/Nuisance Decision Case ID 202451129 Decision type Investigation Landlord Salix Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 … 18 Nov 2025 Maladministration Southern Housing (202505763) Case 202505763 · Managing Relations Decision Case ID 202505763 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 November … 18 Nov 2025 Maladministration West Northamptonshire Council (202445059) Case 202445059 · Managing Relations Decision Case ID 202445059 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Nov 2025 Maladministration Clarion Housing Association Limited (202336251) Case 202336251 · Managing Relations Decision Case ID 202336251 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Nov 2025 Maladministration Leeds City Council (202323151) Case 202323151 · Local Authority / ALMO or TMO Decision Case ID 202323151 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Nov 2025 Maladministration London Borough of Wandsworth (202508248) Case 202508248 · Local Authority / ALMO or TMO Decision Case ID 202508248 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority Occupancy Secure Tenancy Date … 17 Nov 2025 Maladministration Orbit Housing Association Limited (202329073) Case 202329073 · Managing Relations Decision Case ID 202329073 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 17 Nov 2025 Maladministration Peabody Trust (202451888) Case 202451888 · Managing Relations Decision Case ID 202451888 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 November … 17 Nov 2025 Maladministration Sovereign Network Group (202331886) Case 202331886 · Managing Relations Decision Case ID 202331886 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 14 Nov 2025 Maladministration Amplius Living (202334695) Case 202334695 · Managing Relations Decision Case ID 202334695 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 14 November … 14 Nov 2025 Maladministration Connexus Homes Limited (202510185) Case 202510185 · Managing Relations Decision Case ID 202510185 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 … 14 Nov 2025 Maladministration Haringey London Borough Council (202330110) Case 202330110 · Managing Relations Decision Case ID 202330110 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 14 Nov 2025 Maladministration London Borough of Hounslow (202509252) Case 202509252 · Managing Relations Decision Case ID 202509252 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO … 14 Nov 2025 Maladministration Swindon Borough Council (202332528) Case 202332528 · Managing Relations Decision Case ID 202332528 Decision type Investigation Landlord Swindon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 13 Nov 2025 Maladministration Karbon Homes Limited (202401354) Case 202401354 · Managing Relations Decision Case ID 202401354 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 … 13 Nov 2025 Maladministration One Housing Group Limited (202333530) Case 202333530 · Managing Relations Decision Case ID 202333530 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Nov 2025 Maladministration Southend on Sea City Council (202442170) Case 202442170 · Local Authority / ALMO or TMO Decision Case ID 202442170 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or … 13 Nov 2025 Maladministration Tower Hamlets Community Housing (202312759) Case 202312759 · Financial Decision Case ID 202312759 Decision type Investigation Landlord Tower Hamlets Community Housing Landlord type Housing Association Occupancy Leaseholder Date 13 … 12 Nov 2025 Maladministration London Borough of Hounslow (202337986) Case 202337986 · ASB/Abuse/Nuisance Decision Case ID 202337986 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO … 12 Nov 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202331910) Case 202331910 · Old Complaints Handling categories Decision Case ID 202331910 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Shorthold … 12 Nov 2025 Maladministration Peabody Trust (202447447) Case 202447447 · Managing Relations Decision Case ID 202447447 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 12 November … 11 Nov 2025 Maladministration Harlow District Council (202343281) Case 202343281 · Local Authority / ALMO or TMO Decision Case ID 202343281 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy … 11 Nov 2025 Maladministration London Borough of Enfield (202416777) Case 202416777 · Managing Relations Decision Case ID 202416777 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO … 11 Nov 2025 Maladministration London Borough of Tower Hamlets (202403067) Case 202403067 · Estate Management Decision Case ID 202403067 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or … 11 Nov 2025 Maladministration One Housing Group Limited (202326006) Case 202326006 · Managing Relations Decision Case ID 202326006 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 10 Nov 2025 Maladministration Peabody Trust (202315057) Case 202315057 · Managing Relations Decision Case ID 202315057 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 10 November … 10 Nov 2025 Maladministration The Riverside Group Limited (202409660) Case 202409660 · Managing Relations Decision Case ID 202409660 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 7 Nov 2025 Maladministration Home Group Limited (202220095) Case 202220095 · ASB/Abuse/Nuisance Decision Case ID 202220095 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 … 7 Nov 2025 Maladministration London Borough of Lambeth (202410952) Case 202410952 · Local Authority / ALMO or TMO Decision Case ID 202410952 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 7 … 7 Nov 2025 Maladministration London Borough of Lambeth (202428095) Case 202428095 · Local Authority / ALMO or TMO Decision Case ID 202428095 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 6 Nov 2025 Maladministration Bromsgrove District Housing Trust Limited (202447551) Case 202447551 · Responsive repairs/activity Decision Case ID 202447551 Decision type Investigation Landlord Bromsgrove District Housing Trust Limited Landlord type Housing Association Occupancy Secure Tenancy … 6 Nov 2025 Maladministration East End Homes Limited (202316016) Case 202316016 · Managing Relations Decision Case ID 202316016 Decision type Investigation Landlord East End Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 6 … 6 Nov 2025 Maladministration ForHousing Limited (202405013) Case 202405013 · Managing Relations Decision Case ID 202405013 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 November … 6 Nov 2025 Maladministration Notting Hill Genesis (202345691) Case 202345691 · Financial Decision Case ID 202345691 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Shared Ownership Date 6 … 6 Nov 2025 Maladministration One Housing Group Limited (202427768) Case 202427768 · Managing Relations Decision Case ID 202427768 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 6 … 6 Nov 2025 Maladministration Southern Housing (202424775) Case 202424775 · Managing Relations Decision Case ID 202424775 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 6 November … 6 Nov 2025 Maladministration Southwark Council (202308062) Case 202308062 · Local Authority / ALMO or TMO `Decision Case ID 202308062 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Assured … 5 Nov 2025 Maladministration London Borough of Lambeth (202452181) Case 202452181 · Local Authority / ALMO or TMO Decision Case ID 202452181 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO …