Southern Housing Group Limited (202126007)
The complaint is about the landlord’s handling of the resident’s report of: Damp and mould in the property and repair to window. The complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Southwark Council (202127984)
The complaint is about: The landlord’s handling of reports of attempted break-ins to the resident’s property as well as the resident’s request for support. The landlord’s handling of the complaint.
The Riverside Group Limited (202206996)
The complaint is about the landlord’s response to the resident’s concerns about the administration of the service charge. The Ombudsman has also considered the landlord’s associated complaint handling.
The Riverside Group Limited (202219380)
The complaint is about the landlord’s response to the resident’s requests for upgrades to her property.
Tower Hamlets Homes (202107775)
The complaint is about the landlord’s handling of: Communal repairs including concerns about health and safety. Window overhaul survey. The Ombudsman has also investigated the landlord’s complaint handling.
Cornwall Housing Limited (202213342)
The resident complains about the landlord’s handling of his complaint about contractors wearing PPE.
Hyde Housing Association Limited (202206474)
The complaint is about the landlord’s handling of a leak in the property. The Ombudsman has also investigated the associated complaint and compensation offered.
The Guinness Partnership Limited (202208547)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
Tower Hamlets Homes (202215949)
The complaint is about the landlord’s: Handling of the removal of warm air units in the resident’s property. Handling of the associated complaint.
Camden Council (202208128)
The complaint is about the landlord’s handling of: The resident’s reports of repairs required to her wet room to make it more accessible and the resident’s reports of discrimination. The resident’s complaint.
Camden Council (202214331)
The complaint is about a request for adaptations to the balcony, including railings and netting, due to safety concerns for the resident’s daughter.
Clarion Housing Association Limited (202215501)
The complaint is about the landlord’s handling of the resident’s application for mutual exchange (MEX). The landlord’s complaints handling has also been investigated.
Clarion Housing Association Limited (202218786)
The complaint is about:
Gateway Housing Association Limited (202117623)
The complaint is about the landlord’s handling of: The resident’s reports of noise from the communal hallway and upstairs flat. The resident’s concerns about communal cleaning. The resident’s concerns about communal lighting and electricity use from her supply. The resident’s complaint.
Notting Hill Genesis (NHG) (202012762)
The complaint is about the landlords handling of: the resident’s transfer application, and; the associated complaint handling.
Notting Hill Genesis (NHG) (202214922)
The complaint is about the landlord’s: Offer of compensation for its handling of a window replacement which allowed a leak into the property. Communication and complaints handling.
Southern Housing Group Limited (202015888)
The complaint is about: The landlord’s handling of the resident’s reports of a rodent infestation. The landlord’s complaint handling.
Southwark Council (202128357)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour and harassment. Handling of the resident’s request to be transferred. Handling of the resident’s reports about the conduct of a member of staff. Complaints handling and record keeping.
Sovereign Network Homes (202126818)
The complaint is about: the landlord’s handling of the resident’s request to move home; and the associated complaint.
Vivid Housing Limited (202207002)
The complaint is about the landlord’s handling of: Repairs including mould, leaks, defective worktops and the resident’s request for it to replace the carpets in the hallway and a bedroom.
A2Dominion Housing Group Limited (201905450)
The complaint is about the landlord’s: Handling of the leaseholder’s reports of leaks into her property which led to internal damage. Complaints handling.
Bromford Housing Group Limited (202123811)
The complaint is about the landlord’s handling of: The resident’s concerns regarding the temperature of the third bedroom within her new-build property. The associated complaint.
Hexagon Housing Association Limited (202105681)
The complaint is about the landlord's handling of: sewage leaking into the resident’s property from the drainage system; and the associated decant.
Hyde Housing Association Limited (202017021)
The complaint is about the landlord’s: Record keeping. Handling of the resident’s reports of damp and mould in the property and the associated decant. Complaint handling.
Lambeth Council (202014676)
The complaint is about the landlord’s handling of: Back door repairs; Damp and mould. The Ombudsman has also investigated the landlord’s: Complaint handling; Record keeping.
London & Quadrant Housing Trust (L&Q) (202206761)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Complaint handling.
Plus Dane Housing Limited (202204372)
The complaint is about: The landlord’s handling of the resident’s reports of several leaks in the property, causing damp and mould. The landlord’s complaint handling. This report also examines the landlord’s record keeping.
Stonewater Limited (202216644)
The complaint is about the landlord's: Response to the resident’s concerns about the actions of a third party, and; The associated complaint handling.
A2Dominion Housing Group Limited (202121214)
The complaint is about the landlord's handling of: The resident's request for service charge information for the financial year 2020-21. The associated complaint.
Home Group Limited (202216903)
This complaint is about the landlord’s handling of repair works to the resident’s garden.
Leicester City Council (202208302)
This complaint is about the landlord’s: Handling of repairs to the resident’s property. Handling of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202205951)
This complaint is about the landlord’s handling of:
Peabody Trust (202113483)
The complaint is about the landlord’s: Response to the resident’s request for information about how her rent was calculated, and; Complaint handling.
Hyde Housing Association Limited (202200018)
This complaint is about the landlord’s handling of: the resident’s queries about service charges, and; the resident’s complaint.
Lambeth Council (202127873)
The complaint is about the landlord’s: handling of repairs to resident’s kitchen. the associated complaint handling.
London Borough of Hounslow (202110086)
REPORT COMPLAINT 202110086 London Borough of Hounslow 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
London & Quadrant Housing Trust (L&Q) (202205274)
REPORT COMPLAINT 202205274 London & Quadrant Housing Trust 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Metropolitan Thames Valley Housing (MTV) (202120807)
The resident complains about the landlord’s response to her request for an assistance dog; The landlord’s handling of the associated complaint; The landlord’s record keeping.
Metropolitan Thames Valley Housing (MTV) (202216921)
REPORT COMPLAINT 202216921 Metropolitan Thames Valley Housing 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Royal Borough of Kensington and Chelsea (202205794)
The complaint is about the: Landlord’s handling of the resident’s move. Condition of the property when let to the resident. Landlord’s response to boiler breakdowns.
Royal Borough of Kensington and Chelsea (202218966)
The complaint is about the landlord’s handling of: Repairs and replacement of multiple windows in the resident’s property. The associated complaint
Town and Country Housing (202211497)
The complaint is about the landlord’s handling of a repair to the resident’s solar heating system.
Lambeth Council (202002795)
This complaint is about the landlord’s handling of: The resident’s concerns regarding her move to temporary accommodation after a fire. The associated complaint.
Aster Group Limited (202215791)
REPORT COMPLAINT 202215791 Aster Group Limited 14 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Haringey London Borough Council (202213700)
The complaint is about the landlord’s: a. Response to the resident’s reports of leaks and damp in the property. b. Complaints handling. The Ombudsman has also considered the landlord’s record keeping.
Moat Homes Limited (202127508)
The complaint is about the landlord’s handling of the resident’s reports of the smell of cannabis from a neighbouring property. The Ombudsman has also considered the landlords complaint handling.
North Yorkshire Council (202221966)
The complaint is about the landlord’s handling of the refurbishment of the resident’s wet room. The landlord’s complaint handling has also been investigated.
Optivo (now Southern Housing) (202124044)
The complaint is about: the standard of grounds maintenance; and the associated complaint.
West Kent Housing Association (202207643)
The complaint is about the landlord’s handling of remedial repairs to the roof of the block and electrical assessment of the resident’s property.
Wolverhampton City Council (202211603)
The complaint is about the landlord’s response to the resident’s: reports of repairs required to the flooring in his property. associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)