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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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28 Feb 2023 Maladministration Brighton and Hove City Council (202126858) Case 202126858 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s concerns regarding repairs to the property, following a mutual exchange. 28 Feb 2023 Maladministration Leeds City Council (202126341) Case 202126341 · Managing Relations The complaint is about: The landlord’s handling of various repairs needed to the resident’s property. The landlord’s handling of the … 28 Feb 2023 Maladministration Nottingham City Homes Registered Provider Limited (202118061) Case 202118061 · Information and data management REPORT COMPLAINT 202118061 Nottingham City Homes 28 February 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 28 Feb 2023 Maladministration Paragon Asra Housing Limited (202211764) Case 202211764 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of bathroom repairs. 28 Feb 2023 Maladministration Peabody Trust 2018 (202013563) Case 202013563 · Managing Relations The complaint is about: The landlord’s handling of reports of anti-social behaviour and noise nuisance. Complaint handling. 28 Feb 2023 Maladministration Trident Housing Association Limited (202105175) Case 202105175 · Managing Relations REPORT COMPLAINT 202105175 Trident Housing Association Limited 28 February 2023 Our approach […] 28 Feb 2023 Maladministration Wandle Housing Association Limited (202125872) Case 202125872 · Information and data management The resident complains about how the landlord handled repairs at the property. The repairs include: Damp and mould. Repairs to … 28 Feb 2023 Maladministration Westminster City Council (202212282) Case 202212282 · Managing Relations This complaint is about: The compensation provided by the landlord to the resident following repeated heating and hot water repairs. … 27 Feb 2023 Maladministration A2Dominion Housing Group Limited (202120246) Case 202120246 · Managing Relations The complaint is about the landlord’s handling of: repairs to the resident’s bathroom. the resident’s complaint about the repairs. 27 Feb 2023 Maladministration Futures Housing Group Limited (202205122) Case 202205122 · Estate Management The complaint is about the landlord’s handling of: The replacement of the resident’s communal letterboxes. The resident’s complaint. 27 Feb 2023 Maladministration Gateshead Metropolitan Borough Council (202126868) Case 202126868 · Estate Management The complaint concerns: The landlord’s response to the resident’s request for remedial action to be carried out to trees overhanging … 27 Feb 2023 Maladministration Lincolnshire Housing Partnership Limited (202108665) Case 202108665 · Managing Relations The complaint is about; the landlord’s response to the resident’s reports of damp and mould. the landlord’s complaint handling. 27 Feb 2023 Maladministration London Borough of Enfield (202122007) Case 202122007 · Old Property Condition migrated-2025 The resident complained about the landlord's handling of works in response to her reports of damp and mould in the … 27 Feb 2023 Maladministration Orbit Group Limited (202105165) Case 202105165 · Information and data management This complaint is about the landlord’s: Response to a rat infestation; Complaint handling; Record keeping. 27 Feb 2023 Maladministration Southwark Council (202200714) Case 202200714 · Managing Relations The complaint is about: The landlord’s response to reports of leaks into the property. The landlord’s handling of the associated … 27 Feb 2023 Maladministration Southwark Council (202204516) Case 202204516 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of heating issues within the resident’s property, and the subsequent compensation offered. 27 Feb 2023 Maladministration Tower Hamlets Homes (202121277) Case 202121277 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould in the property. The related … 27 Feb 2023 Maladministration Wandle Housing Association Limited (202214608) Case 202214608 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a bedroom window repair. 24 Feb 2023 Maladministration Birmingham City Council (202114358) Case 202114358 · ASB/Abuse/Nuisance The complaint is about: The landlord’s: Response to the resident’s reports of noise. Complaint Handling. 24 Feb 2023 Maladministration Hammersmith and Fulham Council (202202428) Case 202202428 · Managing Relations The complaint is about the landlord’s: response to the leaseholder's reports of multiple leaks into her property; complaints handling. 24 Feb 2023 Maladministration Home Group Limited (202203691) Case 202203691 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. The associated complaint. 24 Feb 2023 Maladministration Lambeth Council (202210024) Case 202210024 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s window repairs, and his subsequent request for compensation. 24 Feb 2023 Maladministration Lewisham Council (202109734) Case 202109734 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about the condition of the property when she moved … 24 Feb 2023 Maladministration The Guinness Partnership Limited (202127883) Case 202127883 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s property. Associated complaint handling. Record keeping. 24 Feb 2023 Maladministration Welwyn Hatfield Borough Council (202204677) Case 202204677 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of a boiler leak. Complaint handling. 23 Feb 2023 Maladministration London & Quadrant Housing Trust (202107703) Case 202107703 · Old Property Condition migrated-2025 The landlord’s handling of the resident’s reports of blocked drains and sewage ingress. The landlord’s complaint handling. 23 Feb 2023 Maladministration Shepherds Bush Housing Association Limited (202203085) Case 202203085 · Financial The complaint is about the landlord’s response to the leaseholder’s concerns about the service charge. 23 Feb 2023 Maladministration Wolverhampton City Council (202116971) Case 202116971 · Estate Management The complaint concerns: The landlord's response to concerns about the information provided at signup regarding parking and the suitability of … 22 Feb 2023 Maladministration Birmingham City Council (202119233) Case 202119233 · Health and Safety (inc. building safety) The resident has complained about: The landlord’s handling of annual gas safety checks at the property and its decision that … 21 Feb 2023 Maladministration Barking and Dagenham Council (202211917) Case 202211917 · Estate Management The complaint is about the landlord’s handling of repairs to a gate to a communal garage, and the subsequent offer … 21 Feb 2023 Maladministration Bristol City Council (202107993) Case 202107993 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (“ASB”) and noise nuisance from a … 21 Feb 2023 Maladministration Oadby and Wigston Borough Council (202202740) Case 202202740 · Financial The complaint is about the landlord’s response to the leaseholder’s request for a refund of service charges for communal cleaning … 20 Feb 2023 Maladministration Cheshire Peaks & Plains Housing Trust (202211333) Case 202211333 · Estate Management The complaint is about the landlord’s: response to the resident’s request for a pathway to be replaced in her garden; … 17 Feb 2023 Maladministration Harlow District Council (202121157) Case 202121157 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for it to replace a wall in her back … 16 Feb 2023 Maladministration Abri Group Limited (202109697) Case 202109697 · Managing Relations The complaint is about: The landlord’s decision to decline the resident’s request to level their garden to make it more … 16 Feb 2023 Maladministration London & Quadrant Housing Trust (202015388) Case 202015388 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of heating issues within his property and his concerns … 15 Feb 2023 Maladministration Barking and Dagenham Council (202113701) Case 202113701 · Managing Relations The resident complains about: How the landlord handled her reports of damp and mould in the property. How the landlord … 15 Feb 2023 Maladministration Clarion Housing Association Limited (202102226) Case 202102226 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s fire safety enquiries. Complaints handling. 15 Feb 2023 Maladministration Livv Housing Group (202113921) Case 202113921 · Estate Management The complaint is about the landlord’s: Handling of the resident’s reports about the condition of her garden; Response to reports … 15 Feb 2023 Maladministration London Borough of Barking and Dagenham (202210149) Case 202210149 · Estate Management The complaint is about the landlord’s handling of: The resident’s report of a communal repair, her associated health and safety … 15 Feb 2023 Maladministration Royal Borough of Kensington and Chelsea (202210570) Case 202210570 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repair works following the resident's reports of a leak from the above … 14 Feb 2023 Maladministration Lewisham Council (202207293) Case 202207293 · Managing Relations The complaint is about the landlord’s handling of: 14 Feb 2023 Maladministration Peabody Trust (202123676) Case 202123676 · Managing Relations The complaint concerns: The level of compensation offered by the landlord following the loss of heating and hot water for … 13 Feb 2023 Maladministration Folkestone & Hythe District Council (202127345) Case 202127345 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the door entry system of the building and its decision to … 13 Feb 2023 Maladministration Newlon Housing Trust (202215690) Case 202215690 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for a bannister to be installed on her staircase, … 13 Feb 2023 Maladministration Nottingham City Homes Registered Provider Limited (202214529) Case 202214529 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the patio doors when the … 13 Feb 2023 Maladministration Onward Homes Limited (202213478) Case 202213478 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the installation of new windows in the resident’s property and subsequent remedial … 13 Feb 2023 Maladministration Southern Housing Group Limited (202115880) Case 202115880 · Managing Relations This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp and mould; Handling of the residents’ … 13 Feb 2023 Maladministration Wandle Housing Association Limited (202111722) Case 202111722 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s response to the resident’s reports of noise nuisance from the property above. The landlord’s associated … 13 Feb 2023 Maladministration Your Housing Limited (202118990) Case 202118990 · Estate Management The complaint is about the landlord’s: communication about the removal of the camera from the door entry system. complaint handling.