London Borough of Barking and Dagenham (202210257)
The complaint is about: The landlord's handling of the replacement of the resident's windows. The landlord's complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Metropolitan Thames Valley Housing (MTV) (202216564)
The complaint is about the landlord’s handling of: cyclical repairs to the windows and external doors on the estate; and the associated complaint.
Peabody Trust (202202917)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) as well as the formal complaint.
Southampton City Council (202202900)
The complaint is about the landlord's handling of the resident's reports of rodent infestation.
The Guinness Partnership Limited (202219562)
This complaint is about the landlord’s: response to the resident’s concerns about its handling of major works; complaint handling.
LiveWest Homes Limited (202219939)
The complaint is about the landlord’s handling of the resident’s reports of bird faeces at the entrance of the building.
Thirteen Housing Group Limited (202216348)
The complaint is about the landlord's handling of the resident’s kitchen repairs.
Birmingham City Council (202201323)
The complaint is about: The landlord’s handling of the resident’s property boundary dispute and her reports of fly-tipping. The landlord’s complaint handling.
Homes Plus Limited (202109576)
The complaint is about the landlord’s handling of the resident’s reports of repairs from the start of the tenancy. This report also examines the landlord’s record keeping.
Hyde Housing Association Limited (202114466)
The complaint is about the landlord’s response to the resident’s: concerns about the price of their energy bills, following the installation of a new boiler. request for a replacement boiler. request to be moved from their property. associated complaint.
Southern Housing Group Limited (202107312)
The complaint concerns the landlord’s handling of the resident’s: Reports of damp and mould within the property. Request for a priority move to alternative housing. Related complaint.
Welwyn Hatfield Borough Council (202122294)
The complaint is about: the landlord’s handling the resident’s reports of leaks, damp and mould at the property; the landlord’s response to the resident’s reports of damage to her belongings and flooring because of the leak, damp, mould and associated repairs. This investigation also considers the landlord’s complaint handling.
Westminster City Council (202211865)
The complaint is about the landlord’s handling of: Improvement works in the resident’s property. The associated complaint.
A2Dominion Housing Group Limited (202126302)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Clarion Housing Association Limited (202208650)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould in her bathroom and kitchen. The Ombudsman has also considered the landlord’s complaint handling and record keeping as part of the assessment.
A2Dominion Housing Group Limited (202216864)
The complaint is about: The landlord’s handling of repairs to the communal lift. The landlord’s subsequent complaint handling.
Bromford Housing Group Limited (202210356)
The complaint is about the landlord’s: handling of requests for repairs to the porch; handling of requests for repairs to the garden path, and; response to requests it make reasonable adjustments when arranging repairs appointments. The Ombudsman has decided to consider the landlord's complaint handling as part of this investigation.
‘Johnnie’ Johnson Housing Trust Limited (202116565)
The complaint is about the landlord’s: Disposal of the late resident’s possessions following the end of the tenancy. Complaint handling.
Peabody Trust (202200039)
This complaint is about the landlord’s: Handling of repairs to the lift and external lights of the building. Handling of the resident’s associated formal complaint.
Cheltenham Borough Homes Limited (202216212)
The complaint is about the landlord’s handling of: a request for retrospective consent for building works; and the associated complaint.
Harlow District Council (202222305)
The complaint about the landlord’s handling of: The resident’s reports of water ingress, damp and mould at the property. Complaint handling. This report also examines the landlord’s record keeping.
Lambeth Council (202114942)
The complaint is about the landlord’s handling of the resident’s complaint following a flood at his property.
London Borough of Hackney (202219315)
The complaint is about the landlord’s handling of the resident’s reports of a leak and resulting damage affecting her property.
London & Quadrant Housing Trust (L&Q) (202120759)
The complaint is about: The landlord’s response to the resident’s request for information about fire safety and cladding on the block he owned a shared-ownership property in, to enable him to complete the sale of the property; The landlord’s response to the resident’s request that it buy-back his shared ownership …
The Riverside Group Limited (202214546)
The complaint is about the landlord’s handling of the resident’s report of a nuisance caused by an overgrown tree.
Thirteen Housing Group Limited (202204655)
The complaint is about the landlord’s handling of the residents’ reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s record keeping.
Hyde Housing Association Limited (202216788)
The complaint is about the landlord’s handling of: Repairs to the resident’s windows. The associated complaint.
Paragon Asra Housing Limited (202120242)
The complaint is about: The compensation offered by the landlord for its handling of the resident’s reports of damp and mould at the property. The landlord’s complaint handling.
Swan Housing Association Limited (202211196)
The complaint is about the landlord’s handling of reports of damp and mould and associated repairs.
East Riding of Yorkshire Council (202208441)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from a neighbour, and of the neighbour’s counter-allegations of ASB against the resident. The landlord’s complaint handling.
Sovereign Housing Association Limited (202014730)
The complaint is about the landlord’s:
Your Housing Limited (202114217)
The complaint is about the landlord’s handling of the resident’s:
Broxtowe Borough Council (202219034)
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in her property; request for compensation for her personal belongings that had been damaged by the damp and mould. This Service has also considered the associated complaint handling.
The Riverside Group Of Companies Ltd (202200076)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould at the property. The landlord’s handling of the complaint.
Hyde Housing Association Limited (202117735)
The complaint is about: the landlord’s handling of leaks in the property. the landlord’s handling of the complaint.
Sovereign Housing Association Limited (202210706)
The complaint is about the landlord’s handling of the: Repairs to the property following a leak. A request for adaptations. The associated complaint.
A2Dominion Housing Group Limited (202123456)
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour. Complaint handling.
Guinness Housing Association Limited (202122779)
The complaint is about the landlord’s response to reports of water ingress, damp and outstanding repairs at the property. The Ombudsman has also considered the landlord’s: record keeping, and; complaint handling.
Vivid Housing Limited (202224270)
The complaint is about the landlord's handling of the resident's reports of a faulty extractor fan, the associated complaint, and compensation offer.
Babergh District Council (202207448)
The complaint is about the landlord’s handling of: a rat infestation; a bedroom size/number of rooms appeal; repairs to: the cracked walls; the felt roof; the water pipes affecting the washing machine; the windows; damaged wood, and fascia boards; and a poor fitting back door.
Birmingham City Council (202113968)
The complaint is about the landlord’s: Response to the resident’s reports of a faulty heating and hot water system at the property. Complaint handling. Record keeping.
Clarion Housing Association Limited (202016220)
The complaint is about: The landlord’s management of the service charge account for the property. The landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202120307)
The complaint is about the landlord’s handling of: works to an overhanging tree; the resident’s request for turf to be re-laid; and the associated complaint.
Clarion Housing Association Limited (202214536)
The complaint is about the landlord’s response to: a leak in the property, and; a request that it reimburse the resident for damage and costs incurred following the leak.
Dudley Metropolitan Borough Council (202205365)
The complaint is about the landlord's handling of anti-social behaviour by a neighbour, which includes: threatening and physically abusive behaviour towards her and her family; sending handwritten notes; noise nuisance (loud music) at night; and the misuse of the communal area. The resident has also complained about the landlord’s handling …
Hammersmith and Fulham Council (202104647)
The complaint is about the landlord’s handling of: repairs at the property. the associated formal complaint.
Haringey London Borough Council (202215853)
The complaint is about the landlord’s handling of: Repairs to the flooring following a central heating upgrade. The stairlift replacement. This Service has also considered the landlord’s: Complaint handling. Record keeping. The resident has also complained that the landlord has not offered compensation for negligence and damages.
Leeds City Council (202224994)
The complaint is about the landlord’s actions when recovering rent payments directly from the resident’s Universal Credit (UC) payments.
Lewisham Council (202128403)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
London Borough of Hackney (202216281)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property. The resident’s complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)