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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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30 Mar 2023 Maladministration Clarion Housing Association Limited (202208917) Case 202208917 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of wet room repairs, and the associated amount of compensation offered. 30 Mar 2023 Maladministration Lambeth Council (202109436) Case 202109436 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) by her neighbour. The associated … 30 Mar 2023 Maladministration London Borough of Enfield (202122495) Case 202122495 · Managing Relations The complaint is about: The landlord’s handling of a leak to the resident’s property, its lack of maintenance to the … 30 Mar 2023 Maladministration Paragon Asra Housing Limited (202126520) Case 202126520 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the residents reports of leaks into their property, the resulting repairs and … 30 Mar 2023 Maladministration Royal Borough of Kensington and Chelsea (202203772) Case 202203772 · ASB/Abuse/Nuisance The resident has complained about being placed on the landlord’s restrictions list and its handling of communications on the issue. 30 Mar 2023 Maladministration Sanctuary Housing Association (202205737) Case 202205737 · Managing Relations The complaint is about: The landlord’s handling of: 30 Mar 2023 Maladministration Southern Housing Group Limited (202211508) Case 202211508 · Estate Management The complaint concerns the landlord’s handling of: The resident’s concerns about parking arrangements at her property and issues with her … 30 Mar 2023 Maladministration Stonewater Limited (202125506) Case 202125506 · Managing Relations The complaint concerns: The landlord’s response to reports of damp, mould and leaks. The related complaint. 30 Mar 2023 Maladministration Trent & Dove Housing Limited (202211211) Case 202211211 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of a shared ownership application. 29 Mar 2023 Maladministration Clarion Housing Association Limited (202123575) Case 202123575 · Financial The complaint is about the landlord's decision to charge the resident following the termination of a previous tenancy, and its … 29 Mar 2023 Maladministration Kirklees Council (202113785) Case 202113785 · Managing Relations The complaint is about the resident’s reports about the actions of a contractor whilst carrying out a property inspection. 29 Mar 2023 Maladministration London & Quadrant Housing Trust (202122562) Case 202122562 · Information and data management The complaint is about the landlord’s: Response to the resident's reports of damp and mould at the property. Complaints handling. … 29 Mar 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202212263) Case 202212263 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of a leak in the property. the landlord’s complaint … 29 Mar 2023 Maladministration One Housing Group Limited (202115156) Case 202115156 · Estate Management The complaint is about the landlord’s response to the resident’s: Reports of issues with the communal aerial. Concerns about the … 29 Mar 2023 Maladministration Sovereign Housing Association Limited (202007310) Case 202007310 · Managing Relations The complaint is about the landlord’s handling of: Reports that the property is cold and draughty and its handling of … 29 Mar 2023 Maladministration The Riverside Group Limited (202012317) Case 202012317 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the reinstatement of the resident’s flat number sign to its original location, … 28 Mar 2023 Maladministration Derwent Housing Association Limited (202211282) Case 202211282 · Old Property Condition migrated-2025 The complaint is about the level of compensation awarded for acknowledged service failures in the landlord’s response to reports of … 28 Mar 2023 Maladministration Haringey London Borough Council (202114445) Case 202114445 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling in respect to fire safety, including delays in identified works to replace the … 28 Mar 2023 Maladministration Haringey London Borough Council (202118032) Case 202118032 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of allegations which it said led it to decide not to carry out … 28 Mar 2023 Maladministration Hyde Housing Association Limited (202128560) Case 202128560 · Financial The complaint is about the landlord’s handling of the resident’s formal complaint about service charge administration. 28 Mar 2023 Maladministration London Borough of Brent (202203555) Case 202203555 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s property. 28 Mar 2023 Maladministration Optivo (now Southern Housing) (201810151) Case 201810151 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord's handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour. 28 Mar 2023 Maladministration Woking Borough Council (202104548) Case 202104548 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s concerns about the condition of her kitchen. Complaint handling. 27 Mar 2023 Maladministration East Devon District Council (202119257) Case 202119257 · Managing Relations The complaint is about the landlord’s handling of: The installation of a new water tank serving the resident’s property. The … 27 Mar 2023 Maladministration Islington Council (202203097) Case 202203097 · Managing Relations REPORT COMPLAINT 202203097 Islington Council 27 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 27 Mar 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202210442) Case 202210442 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s reports of broken glass in her garden. 27 Mar 2023 Maladministration Paragon Asra Housing Limited (202007666) Case 202007666 · Managing Relations The complaint is about the landlord’s handling of: A flood in the communal car park serving the resident’s property. The … 27 Mar 2023 Maladministration Paragon Asra Housing Limited (202216706) Case 202216706 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs to his kitchen door in light … 27 Mar 2023 Maladministration Tower Hamlets Homes (202209869) Case 202209869 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the building following the resident’s reports of blocked guttering and … 27 Mar 2023 Maladministration West Kent Housing Association (202127861) Case 202127861 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of asbestos in the resident’s property, including: The information provided at tenancy sign … 24 Mar 2023 Maladministration Birmingham City Council (202208106) Case 202208106 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of leaks to his property. The Ombudsman has also … 24 Mar 2023 Maladministration Chisel Limited (202203778) Case 202203778 · Managing Relations The complaint is about: 24 Mar 2023 Maladministration GreenSquareAccord Limited (202113283) Case 202113283 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of defects and repairs. Handling of her requests for … 24 Mar 2023 Maladministration Islington Council (202121287) Case 202121287 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports concerning repair issues related to damp and mould including … 24 Mar 2023 Maladministration Newcastle City Council (202128122) Case 202128122 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s complaint about pests, damp, subsidence and noise in her former … 24 Mar 2023 Maladministration Southend-on-Sea City Council (202127516) Case 202127516 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about the condition of the property when she moved … 24 Mar 2023 Maladministration Southwark Council (202210731) Case 202210731 · Financial The complaint is about the landlord’s handling of: The resident’s request for a copy of the final service charge account … 24 Mar 2023 Maladministration The Guinness Partnership Limited (202126013) Case 202126013 · Managing Relations This complaint is about the landlord’s: Handling of repairs required to the bathroom floor of the property. Handling of the … 24 Mar 2023 Maladministration The Housing Plus Group Limited (202126872) Case 202126872 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of … 23 Mar 2023 Maladministration Newlon Housing Trust (202126212) Case 202126212 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to flooring in the property. Repairs to the guttering, downpipe, vent … 23 Mar 2023 Maladministration Wandle Housing Association Limited (202201923) Case 202201923 · Managing Relations The complaint is about the landlord’s: record keeping; handling of the resident’s reports of a rodent infestation and the associated … 23 Mar 2023 Maladministration Yorkshire Housing Limited (202201152) Case 202201152 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns about the standard of the caretaking service provided by … 22 Mar 2023 Maladministration Birmingham City Council (202119039) Case 202119039 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Complaints. 22 Mar 2023 Maladministration Clarion Housing Association Limited (202124981) Case 202124981 · Managing Relations The resident has complained about the landlord’s handling of the following: a leak into her property, and The subsequent complaint. 22 Mar 2023 Maladministration London Borough of Ealing (202203016) Case 202203016 · Managing Relations This complaint is about: The landlord’s handling of repairs to the resident’s home following repeated floods. The landlord’s handling of … 22 Mar 2023 Maladministration Royal Borough Of Greenwich (202103221) Case 202103221 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a water leak into his property. The associated … 21 Mar 2023 Maladministration Birmingham City Council (202208926) Case 202208926 · Old Property Condition migrated-2025 The complaint is about the time taken by the landlord to replace the loft insulation in the property. 21 Mar 2023 Maladministration Camden Council (202210749) Case 202210749 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: Water leaks into her property. loss of heating … 21 Mar 2023 Maladministration North Tyneside Council (202125364) Case 202125364 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the complainant’s reports of a leak into the bathroom. 20 Mar 2023 Maladministration Citizen Housing (202211268) Case 202211268 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of damp and mould at the resident’s property.