Sovereign Network Homes (202219913)
The complaint is about the landlord’s; Handling of the resident’s request for it to provide CCTV footage to the police following a burglary. Complaints handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Stroud District Council (202207879)
This complaint is about the landlord’s handling of responsive repairs to the resident’s property. The Housing Ombudsman has also decided to investigate the landlord’s communication and complaint handling in this case.
Trent & Dove Housing Limited (202204417)
The complaint is about the landlord’s: Handling of reports of asbestos in the resident’s property. Response to reports of damp. The landlord’s record keeping.
Waltham Forest Council (202201559)
The complaint is about the landlord’s; Handling of remedial works at the resident’s home following a leak. Complaints handling.
Westminster City Council (202207751)
The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) and harassment from her neighbour; response to the resident’s request for a management transfer; handling of the resident’s complaint.
Colchester Borough Council (202110444)
The landlord’s response to the resident’s reports of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint handling.
Magenta Living (202124408)
The complaint is about the landlord’s handling of the resident’s reported repairs which included: damp and mould in the kitchen. repairs to the downstairs toilet. the installation of the radiator on the resident’s landing. repair work to the resident’s daughter’s bedroom door/doorframe. glass and rubbish left in the garden by …
One Housing Group (202014551)
The complaint relates to: The landlord’s handling of reports of a pest infestation.
Onward Homes Limited (202122213)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
Sheffield City Council (202110792)
The complaint is about the landlord’s handling of: A leak affecting the communal area and the associated remedial repairs. The resident’s complaint.
West Kent Housing Association (202206320)
The complaint is about the landlord’s handling of the resident’s reports of the garden flooding, the associated works, and offer of compensation. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Abri Group Limited (202127784)
The complaint is about the landlord’s response to the resident’s concerns about parking at her sheltered scheme.
Birmingham City Council (202106463)
The complaint is about the landlord’s response to the resident’s reports about a leak in an airing cupboard. The Ombudsman has also considered the landlord’s complaint handling.
Hammersmith and Fulham Council (202211906)
The complaint is about the landlord’s handling of the resident’s request for paving works and a tree removal.
Hyde Housing Association Limited (202126628)
REPORT COMPLAINT 202126628 Hyde Housing Association Limited 29 August 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
London & Quadrant Housing Trust (L&Q) (202214900)
The complaint is about: The landlord's handling of the resident's reports of a loss of heating and hot water, including the level of compensation offered. The landlord’s complaint handling.
Notting Hill Genesis (NHG) (202000461)
The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance . The landlord’s handling of the resident’s complaint. The Ombudsman has also assessed the landlord’s record keeping.
Southern Housing (202117545)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. This service has also considered the landlord’s complaint handling.
Birmingham City Council (202115767)
REPORT COMPLAINT 202115767 Birmingham City Council 25 August 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Bromsgrove District Housing Trust Limited (202200932)
The complaint is about the amount of compensation offered by the landlord for the resident’s experience during the refurbishment of the kitchen at the property.
Clarion Housing Association Limited (202127738)
The complaint is about the landlord’s response to the resident’s request for information about his service charges and its handling of the associated complaint.
Homes Plus Limited (202125979)
The complaint is about the landlord’s handling of remedial works to the roof following reports of damp and mould.
Optivo (now Southern Housing) (202220933)
The complaint is about the landlord’s: response to the resident’s reports about repair issues in the bathroom; complaints handling.
Swan Housing Association Limited (202221979)
The complaint is about: The landlord’s handling of an interruption to the resident’s gas supply. The associated compensation request. Staff conduct.
Birmingham City Council (202217143)
The complaint is about the landlord’s handling of the resident’s reports of the property being cold and her request for gas heating.
Community Housing Initiative (202210915)
This complaint is about: The landlord's response to the resident's reports of outstanding repairs to the building. The landlord's communication throughout the repairs process.
Islington Council (202212752)
The complaint is about: The landlord’s management of the communal cleaning service to the resident’s block, including the service charge for this service. The landlord’s handling of the resident’s complaint.
Paragon Asra Housing Limited (202200356)
The complaint concerns: The landlord’s handling of the resident’s reporting of damp and mould. The amount of redress offered by the landlord. The report has also considered: The landlord’s complaints handling. The record keeping.
Waltham Forest Council (202125120)
The complaint is about the landlord’s management and handling of: repairs to the downpipe and guttering causing a leak and damage in the property. damp and mould in the property. an infestation of pests. the resident’s complaints.
West Kent Housing Association (202214015)
The complaint is about the landlord's decision to remove the hardwired lifeline.
Gentoo Group Limited (202218794)
The complaint is about the landlord’s handling of its proposals to remove the resident’s garage and driveway as part of its regeneration scheme.
Notting Hill Genesis (NHG) (202214808)
The complaint is about the landlord’s: Response to reports of leaks at the property. Response to damp and mould at the property. Knowledge and information management. Complaint handling.
Sanctuary Housing Association (202214329)
The complaint is about the landlord’s handling of the: kitchen flooring replacement works; and kitchen base units renewal works.
Clarion Housing Association Limited (202211593)
The complaint is about the landlord’s handling of reports of a foul odour at the property. This Service has also considered the landlord’s: complaint handling. record keeping.
Joseph Rowntree Housing Trust (202221489)
The complaint is about the landlord's response to the resident’s reports of repairs to her windows and front door.
Sovereign Network Homes (202218988)
The complaint is about the landlord's handling of repairs to the communal lift.
The Guinness Partnership Limited (202211533)
The complaint is about the landlord's response to the delay in the sale of the resident’s property following his death.
East Devon District Council (202123784)
The complaint is about the landlord’s: record keeping; handling of the resident’s reports of heating issues; handling of the resident's reports of window issues.
Home Group Limited (202221234)
The landlord’s handling of the resident’s report of a rodent infestation. The associated complaint.
London Borough of Redbridge (202223569)
The complaint concerns: The landlord’s handling of the replacement of the property’s front door. The associated formal complaint into the issue.
Notting Hill Genesis (NHG) (202014457)
This is about the landlords handling of: Roof leaks. Damp and mould at the resident’s property. The associated complaint. Record keeping.
Tower Hamlets Homes (202218547)
The complaint is about the landlord's handling of repairs to the centralised control system for the internal extractor fans.
Wandle Housing Association Limited (202219681)
The complaint is about the landlord's response to the resident’s: Reports of damp and mould as well as cracks in the walls of the property. Request for a permanent decant.
Wokingham Borough Council (202205406)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Birmingham City Council (202225222)
The landlord’s handling of repairs to the kitchen following a leak in the bathroom. The landlord’s complaint handling has also been investigated including the resident’s request for compensation.
Hammersmith and Fulham Council (202221125)
The complaint is about the landlord’s: response to the resident’s concerns about his personal possessions following a fire at his property; complaints handling.
Westminster City Council (202202872)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs required to various parts of the property, partly due to water damage. Reports of damage to the wooden floor of the property. Formal Complaint.
Adur District Council (202006352)
The complaint is about the landlord’s:
Chelmer Housing Partnership Limited (202221244)
The complaint is about: The landlord’s handling of reports of anti-social behaviour. The landlord’s handling of the associated complaint.
Gateshead Metropolitan Borough Council (202116999)
The complaint is about the landlord’s response to the resident’s: Reports of a leak, damage to the property and subsequent request for a decant. Related complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)