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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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24 Apr 2023 Maladministration Vivid Housing Limited (202209794) Case 202209794 · Old Property Condition migrated-2025 The complaint is about the resident’s request for the landlord to bear the costs for works required to the blown … 22 Apr 2023 Maladministration Bolton at Home Limited (202214617) Case 202214617 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request for a copy of his tenancy agreement. 21 Apr 2023 Maladministration Home Group Limited (202212755) Case 202212755 · Financial The complaint is about the landlord's response to the resident's concerns about recharges at the end of the tenancy. 21 Apr 2023 Maladministration Royal Borough Of Greenwich (202215160) Case 202215160 · Information and data management The complaint concerns: The landlord’s response to issues with damp and mould, following wastewater leaks at the resident’s home. The … 21 Apr 2023 Maladministration Sovereign Network Homes (202128502) Case 202128502 · Old Property Condition migrated-2025 REPORT COMPLAINT 202128502 Network Homes Limited 21 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 20 Apr 2023 Maladministration Clarion Housing Association Limited (202119610) Case 202119610 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord in relation to its handling of the resident’s … 20 Apr 2023 Maladministration Cobalt Housing Limited (202100866) Case 202100866 · Managing Relations The complaint is about: The landlord’s handling of damp, mould and associated works. The landlord’s handling of the complaint. 20 Apr 2023 Maladministration Haringey London Borough Council (202120060) Case 202120060 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. The Ombudsman has … 20 Apr 2023 Maladministration Havering Council (202206914) Case 202206914 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling and responses to reports of anti-social behaviour from the flat above. The landlord’s … 20 Apr 2023 Maladministration Mount Green Housing Association Limited (202219679) Case 202219679 · Occupancy Rights The complaint is about the landlord’s handling of information provided to the resident about their tenancy agreement and tenancy status. 20 Apr 2023 Maladministration Nottingham City Homes Registered Provider Limited (202209952) Case 202209952 · Managing Relations REPORT COMPLAINT 202209952 Nottingham City Homes Registered Provider Limited 20 April 2023 Our approach The Housing Ombudsman’s approach to investigating … 20 Apr 2023 Maladministration TBG Open Door Limited (202202133) Case 202202133 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise from an upstairs property. 18 Apr 2023 Maladministration Places for People Group Limited (202118128) Case 202118128 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a number of repairs at the resident’s home. 17 Apr 2023 Maladministration A2Dominion Housing Group Limited (202124090) Case 202124090 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the driveway of the resident’s property. 17 Apr 2023 Maladministration Clarion Housing Association Limited (202124743) Case 202124743 · Managing Relations The resident’s complaint is about the landlord’s handling of reports of damp and mould. The landlord’s complaint handling and communication … 17 Apr 2023 Maladministration Notting Hill Genesis (202201185) Case 202201185 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of drainage issues. 17 Apr 2023 Maladministration Richmond Housing Partnership Limited (202216893) Case 202216893 · Managing Relations The complaint is about the landlord’s handling of: 14 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202116921) Case 202116921 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about repairs to the bathroom at the property; The … 13 Apr 2023 Maladministration Birmingham City Council (202115796) Case 202115796 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports that their boiler and heating were not working properly. … 13 Apr 2023 Maladministration Clarion Housing Association Limited (202116797) Case 202116797 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of a neighbour building a garden structure. Handling of … 13 Apr 2023 Maladministration London & Quadrant Housing Trust (202010808) Case 202010808 · Managing Relations The complaint is about: the landlord’s response to repairs required in the kitchen and to internal doors in the property. … 13 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202122675) Case 202122675 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of repairs required to the front door at the … 13 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202127907) Case 202127907 · Managing Relations The complaint is about: The landlord’s handling of bathroom and kitchen repairs in the property. The landlord’s handling of the … 13 Apr 2023 Maladministration Wandle Housing Association Limited (202115617) Case 202115617 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of mould, damp and leaking toilet in the property. … 13 Apr 2023 Maladministration Yorkshire Housing Limited (202208530) Case 202208530 · Financial The complaint is regarding the landlord’s response to the resident’s queries about the rent category of the property and its … 12 Apr 2023 Maladministration Magna Housing Limited (202210864) Case 202210864 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour. Handling of the complaint. 12 Apr 2023 Maladministration Sanctuary Housing Association (202213241) Case 202213241 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about: The safety of his communal back garden’s surfaces … 12 Apr 2023 Maladministration Sovereign Housing Association Limited (202120922) Case 202120922 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of damp and mould; response to the resident’s request … 11 Apr 2023 Maladministration Hightown Housing Association Limited (202215632) Case 202215632 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of works required to the property allocated to the resident before his tenancy … 8 Apr 2023 Maladministration Southwark Council (202204385) Case 202204385 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s walls. The landlord’s response to the resident’s reports … 6 Apr 2023 Maladministration Peabody Trust (202200081) Case 202200081 · Financial The complaint is about: 6 Apr 2023 Maladministration Town and Country Housing (202204373) Case 202204373 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s complaint concerning structural issues with his property. 5 Apr 2023 Maladministration Aspire Housing Limited (202205312) Case 202205312 · Managing Relations The Complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property when let to … 5 Apr 2023 Maladministration London Borough of Brent (202121420) Case 202121420 · Financial The complaint is about the landlord’s handling of the resident’s request to be compensated for damages from a water leak … 4 Apr 2023 Maladministration Orbit Group Limited (202217852) Case 202217852 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request to replace the pathway to the property. 3 Apr 2023 Maladministration London & Quadrant Housing Trust (202206543) Case 202206543 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports that the resident’s window had been broken. 3 Apr 2023 Maladministration Sandwell Metropolitan Borough Council (202117544) Case 202117544 · ASB/Abuse/Nuisance This complaint is about the landlord's: Response to the resident’s reports of ASB by his neighbours. Response to the resident’s … 3 Apr 2023 Maladministration Southern Housing Group Limited (202204459) Case 202204459 · Managing Relations The complaint is about the landlord’s handling of: The resident’s improvement request. The associated complaint. 31 Mar 2023 Maladministration Haringey London Borough Council (202124402) Case 202124402 · Managing Relations The complaint is regarding the landlord’s: Handling of the resident’s reports of a leak in the property. Response to the … 31 Mar 2023 Maladministration Haringey London Borough Council (202200806) Case 202200806 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould. The Ombudsman has considered the … 31 Mar 2023 Maladministration Hyde Housing Association Limited (202103794) Case 202103794 · Old Property Condition migrated-2025 The complaint is about the landlord’s responses to: Repairs in the property. Reports of intermittent heating and hot water. 31 Mar 2023 Maladministration Hyde Housing Association Limited (202104715) Case 202104715 · Financial This is about the landlord’s handling of the residents request for an explanation of the difference between the estimated and … 31 Mar 2023 Maladministration London & Quadrant Housing Trust (L&Q) (201914143) Case 201914143 · Managing Relations This complaint is about the landlord’s: Handling of a management transfer from October 2019; Complaint handling. 31 Mar 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202126008) Case 202126008 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of condensation to the windows resulting in mould and … 31 Mar 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202127272) Case 202127272 · Estate Management This is about the landlord’s handling of: the resident’s complaint about a neighbour’s building works. the associated complaint. 31 Mar 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202207761) Case 202207761 · Managing Relations This complaint is about: The landlord’s response to several leaks, mould and condensation; The landlord’s complaint handling. 31 Mar 2023 Maladministration Peabody Trust (202202611) Case 202202611 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s concerns about a phone call made to her by the … 31 Mar 2023 Maladministration Sanctuary Housing Association (202207214) Case 202207214 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 31 Mar 2023 Maladministration Stoke-on-Trent City Council (202004616) Case 202004616 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and outstanding repairs at her property. Complaint … 31 Mar 2023 Maladministration Teign Housing (202121147) Case 202121147 · ASB/Abuse/Nuisance The complaint is about how the landlord handled the resident’s reports of anti-social behaviour.