GreenSquareAccord Limited (202119238)
The complaint is about the landlord’s handling of the resident’s: Request for a housing transfer on medical grounds. Complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Norwich City Council (202223488)
The resident's complaint is about the landlord's handling of reports of anti-social behaviour from a neighbour.
Westminster City Council (202121910)
The complaint is about the landlord’s handling of: A leak in the property. Fire stopping works. The Ombudsman has also considered the landlord’s complaint handling.
Camden Council (202115731)
The complaint is about the landlord’s management and handling of: outstanding repairs at the resident’s property. reports of damp and mould in the property. the resident’s complaints. This report also looks at the landlord’s record keeping practises and handling of knowledge and information.
Notting Hill Genesis (NHG) (202122217)
The complaint is about the landlord’s: Response to the resident’s reports of anti social behaviour (ASB). Response to the resident’s reports of waste in the communal area. Handling of the complaint. Record keeping.
Paragon Asra Housing Limited (202213676)
The complaint is about the landlord’s: handling of requests for repairs, and; complaint handling and communication.
Torus62 Limited (202224234)
The complaint is about the landlord’s handling of: repairs to the radiators in the property; repairs to the roof and; reports of damp and mould.
Waltham Forest Council (202122526)
The complaint is about: The landlord’s response to the resident‘s reports of subsidence. The landlord’s handling of the resident's complaint.
Wolverhampton City Council (202212988)
The complaint is about the landlord’s response to the resident’s request for redress for damage to her flooring following a property repair. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202209837)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Request to be rehoused. This report will also consider the landlord’s record keeping.
Birmingham City Council (202122577)
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould at the property. Complaint handling. Record keeping.
Hammersmith and Fulham Council (202203481)
The complaint is about the landlord’s response to the resident’s request it should change the bedroom classification of her property.
Longhurst Group Limited (202209756)
The complaint is about the landlord’s response to the resident’s: Concerns about the property at the start of the tenancy. Repair requests since the tenancy began. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202224230)
The complaint is about: the landlord's handling of reports of antisocial behaviour from a neighbour. the associated complaint handling.
Places for People Group Limited (202206249)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Swindon Borough Council (202208774)
The complaint is about the landlord’s handling of requests for repairs to windows in the property, as well as the landlord’s response to requests for replacement of the kitchen and bathroom. The Ombudsman has decided to consider the landlord’s handling of the complaint as part of this investigation.
Tower Hamlets Homes (202217228)
The complaint is about the landlord’s handling of a hot water outage in the leaseholder’s property.
West Kent Housing Association (202126586)
The complaint is about the landlord’s handling of: The repair to a leak over the resident’s front door. The withdrawal of a management move. The associated complaint.
Hackney Council (202200858)
The complaint is about the landlord’s: Handling of repairs to the resident’s kitchen floor; Handling of repairs to the windows and balcony door and associated reports of damp and mould; Handling of the resident’s transfer application; Complaint handling.
Islington Council (202100449)
The complaint is about the landlord’s handling of: The resident’s reports of Antisocial Behaviour (ASB) and noise nuisance. The resident’s reports of a leaking overflow pipe. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping
Aster Group Limited (202204915)
The complaint is about the landlord’s handling of repairs to the resident’s windows. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202116549)
The landlord’s handling of: Repairs to the toilet, bathroom extractor fan and a leak in the bathroom which resulted in damp and mould. The associated complaint
Metropolitan Thames Valley Housing (MTV) (202213519)
The complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs to his garage gate. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s communication and complaint handling.
Paragon Asra Housing Limited (202204736)
The complaint is about the landlord's handling of: Breakdowns of the communal lifts; The resident’s reports of a leak; Fire safety concerns; The associated complaint.
Clarion Housing Association Limited (202218930)
The complaint is about the landlord’s handling of the resident’s reports of a leak. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
GreenSquare Group Limited (202210565)
The complaint is about the landlord’s handling of the resident’s concerns about the safety of his heating system.
Hammersmith and Fulham Council (202213657)
The complaint is about the landlord's handling of the resident’s request for repairs to her balcony flooring. The Ombudsman has also considered the landlord’s complaint handling.
Lambeth Council (202208047)
The complaint is about the landlord’s handling of: A vulnerability assessment of the resident and their property. Repairing and replacing the resident’s front door. Requests for adaptations at the resident’s property (handrails and a wet room). The associated complaint.
Peabody Trust (202120342)
The complaint is about the landlord’s: Response to reports of damp and mould in the property. Knowledge and information management (KIM). Complaint handling.
Rooftop Housing Association Limited (202203134)
The complaint is about the landlord’s handling of reported issues with the resident’s garden. The Ombudsman has also considered the landlord’s complaint handling as part of this investigation.
Shepherds Bush Housing Association Limited (202124434)
The complaint is about: The resident’s reports of the landlord’s handling of fire safety concerns within the building. The resident’s reports concerning repairs to the fire doors. The resident’s reports concerning the lack of consultation under Section 20 of the Landlord and Tenant Act 1985, and the standard of Automatic …
Slough Borough Council (202113255)
The complaint is about the landlord’s handling of: Repairs following a water leak affecting the resident’s property. Communication and the associated complaint.
Abri Group Limited (202218106)
The complaint is about the landlord’s handling of reports that the resident was unable to use her parking space.
Brentwood Borough Council (202223856)
The complaint is about the landlord’s response to the resident’s report of its contractors entering her property unannounced.
Clarion Housing Association Limited (202122885)
The complaint is about the landlord’s actions following its dislodging of a BT cable affecting the resident’s property.
Guinness Housing Association Limited (202207927)
The complaint is about the landlord’s response to the resident’s reports of a structure built over the patio of a neighbouring property.
Hyde Housing Association Limited (202204816)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould following a leak, and her subsequent request for compensation. The landlord’s handling of the associated complaint.
Tower Hamlets Council (202219354)
The complaint is about the landlord’s: response to the resident’s reports of a leak and request for compensation; complaints handling.
Platform Housing Group Limited (202218151)
The complaint is about the landlord’s handling of the resident’s: request for permission to carry out a major adaptation to his home; associated complaint.
Christian Action (Enfield) Housing Association Limited (202211405)
The complaint concerns the landlord’s handling of the resident’s reporting of damp and mould at the property. This report has also considered: The complaints handling. The record keeping.
Clarion Housing Association Limited (202122599)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to his heating and hot water/boiler. The resident’s complaint.
GreenSquareAccord Limited (202006337)
REPORT COMPLAINT 202006337 Greensquare Group Limited 31 August 2023 (Updated following review on 18 June 2024) Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide […]
Islington Council (202202407)
The complaint is about the landlord’s: Handling of the resident’s succession application. Response to the resident’s request for a refund. The Ombudsman has also investigated the landlord’s: Complaint handling. Communication with the resident.
London Borough of Croydon (202205866)
The complaint concerns the landlord’s handling of the resident’s reporting of anti-social behaviour (ASB). This report has also considered: The landlord’s complaints handling. The landlord’s record keeping.
London & Quadrant Housing Trust (L&Q) (202101570)
The complaint is about the landlord’s handling of: The resident’s request for a full breakdown of service charges, and an explanation for the increase in service charges, since 2017/18. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202202905)
The complaint is about the landlord’s handling of a repair to the resident’s heating and hot water system. The Ombudsman also considered the landlord's complaint handling.
London & Quadrant Housing Trust (L&Q) (202225049)
The complaint is about the landlord’s handling of the resident’s concerns regarding service charges applied to her account. The Ombudsman has also considered the associated complaint handling as part of this investigation.
Metropolitan Thames Valley Housing (MTV) (202212067)
The complaint is about the landlord’s handling of the resident’s request to end her tenancy, including the return of the security deposit.
One Manchester Limited (202216041)
The complaint is about the landlord's decision to issue the resident with a court warning letter for rent owed, it’s member of staff’s conduct, and its response to the request for compensation.
Southwark Council (202113700)
The complaint is about: How the landlord handled ongoing repairs to the residents door entry system between the dates September 2020 to July 2021. How the landlord handled the second complaint about the above initially raised in January 2021. This service has also considered the landlords record keeping.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)