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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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4 May 2023 Maladministration Westward Housing Group (201909454) Case 201909454 · Managing Relations The complaint is about the landlord’s: Handling of the repairs to the roof. Decision not to raise a complaint in … 3 May 2023 Maladministration London Borough of Newham (202206186) Case 202206186 · Estate Management REPORT COMPLAINT 202206186 Newham Council 02 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 3 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202119571) Case 202119571 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Handling of a transfer request. … 3 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202127357) Case 202127357 · Managing Relations The complaint is about the landlord’s handling of: The sale of the residents’ shared ownership property. The associated complaint. 3 May 2023 Maladministration Magenta Living (202122836) Case 202122836 · Moving/Buying/Selling Home REPORT COMPLAINT 202122836 Magenta Living 03 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 3 May 2023 Maladministration One Housing Group Limited (202211045) Case 202211045 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damp and mould. 2 May 2023 Maladministration Cheshire Peaks & Plains Housing Trust (202204920) Case 202204920 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s right to buy application. 2 May 2023 Maladministration Longhurst Group Limited (202207628) Case 202207628 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s bedroom windows and outhouse roof. 2 May 2023 Maladministration Royal Borough Of Greenwich (202128542) Case 202128542 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for her balcony door to be fixed. 2 May 2023 Maladministration Southwark Council (202015004) Case 202015004 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about faulty heating caused by an ongoing leak. 29 Apr 2023 Maladministration London Borough of Barking and Dagenham (202213699) Case 202213699 · Managing Relations The complaint is about: The landlord's handling of bedbugs in the resident's property. The landlord’s complaint handling. 28 Apr 2023 Maladministration Bromford Housing Group Limited (202203141) Case 202203141 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise disturbance. The Ombudsman … 28 Apr 2023 Maladministration ForHousing Limited (202208410) Case 202208410 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled a leak from the bathroom of the property and the level of compensation … 28 Apr 2023 Maladministration Hammersmith and Fulham Council (202126460) Case 202126460 · Managing Relations The complaint is about the landlord’s handling of: The resident’s application for succession. The associated complaint. 28 Apr 2023 Maladministration Hyde Housing Association Limited (202120154) Case 202120154 · Managing Relations The complaint is about the landlord’s: Response to reports of a pigeon infestation. Handling of the related complaint. 28 Apr 2023 Maladministration London Borough of Hillingdon (202102073) Case 202102073 · ASB/Abuse/Nuisance This is about the landlords handling of: The residents’ concerns about a neighbours use of the communal garden. Antisocial behaviour … 28 Apr 2023 Maladministration Onward Homes Limited (202121697) Case 202121697 · Managing Relations The complaint is about: The landlord’s handling of a recurring leak into the property. The landlord’s handling of issues with … 28 Apr 2023 Maladministration Peabody Trust (202112245) Case 202112245 · Managing Relations The complaint is about: The landlord’s handling of the repairs to the property. The landlord’s handling of the complaint and … 28 Apr 2023 Maladministration Places for People Group Limited (202202414) Case 202202414 · Managing Relations The complaint is about: The landlord's response to concerns raised about its attitude and approach towards the resident. The landlord’s … 28 Apr 2023 Maladministration Southern Housing Group Limited (202206524) Case 202206524 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of hot water loss. The Ombudsman has also considered … 28 Apr 2023 Maladministration The Guinness Partnership Limited (202117121) Case 202117121 · Old Complaints Handling categories REPORT COMPLAINT 202117121 The Guinness Partnership Limited 27 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 27 Apr 2023 Maladministration Abri Group Limited (202119402) Case 202119402 · Estate Management The complaint is about the landlord’s handling of: the resident’s reports of the standard of communal cleaning within the resident’s … 27 Apr 2023 Maladministration LiveWest Homes Limited (202123970) Case 202123970 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the standard of cleaning and communal grounds maintenance. 27 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202111543) Case 202111543 · Financial The complaint is about: the landlord’s handling of the resident’s concerns about an increase in service charges which he did … 27 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202128192) Case 202128192 · Estate Management The complaint is about the landlord’s response to the concerns raised by the resident in relation to disabled parking. 27 Apr 2023 Maladministration Metropolitan Thames Valley Housing (202128435) Case 202128435 · Managing Relations The complaint is about: The landlord’s handling of repairs to a faulty boiler. This Service has also considered the complaint … 27 Apr 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202212022) Case 202212022 · Financial The complaint is about: The landlord’s response to the resident and their power of attorney about its decision to implement … 27 Apr 2023 Maladministration Reading Borough Council (202104235) Case 202104235 · Managing Relations The complaint concerns the landlord’s: Handling of reports of damp, mould, and condensation affecting the property. Complaint handling. 27 Apr 2023 Maladministration Sovereign Network Homes (202113716) Case 202113716 · ASB/Abuse/Nuisance REPORT COMPLAINT 202113716 Network Housing 27 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 27 Apr 2023 Maladministration The Guinness Partnership Limited (202120378) Case 202120378 · Managing Relations The complaint is about the landlord’s: Handling of leaks to the resident’s bath and shower; Handling of external drainage issues; … 27 Apr 2023 Maladministration Wigan Metropolitan Borough Council (202210202) Case 202210202 · Managing Relations REPORT COMPLAINT 202210202 Wigan Metropolitan Borough Council 27 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Apr 2023 Maladministration Believe Housing Limited (202122515) Case 202122515 · Old Property Condition migrated-2025 The complaint is about the: The condition of the property at the start of the tenancy. The landlord’s handling of … 26 Apr 2023 Maladministration Birmingham City Council (202121450) Case 202121450 · Managing Relations The complaint is about: The landlord’s response to reports of a defective window. The landlord’s handling of the associated complaint. 26 Apr 2023 Maladministration Dacorum Borough Council (202203963) Case 202203963 · Managing Relations This complaint concerns: The landlord’s handling of the resident’s reports of water ingress in the storage area located in the … 26 Apr 2023 Maladministration Islington Council (202210715) Case 202210715 · Managing Relations The complaint is about the landlord's handling of repairs to the resident’s front door, and the associated offer of compensation. … 26 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202206262) Case 202206262 · ASB/Abuse/Nuisance The complaint is about: The handling of the resident’s request to be rehoused. The handling of the resident’s reports of … 26 Apr 2023 Maladministration Network Homes Limited (202113831) Case 202113831 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his neighbour’s property. This investigation … 26 Apr 2023 Maladministration Onward Homes Limited (202101999) Case 202101999 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports about: Anti-social behaviour (ASB). The neighbour’s CCTV. Issues with … 26 Apr 2023 Maladministration Royal Borough Of Greenwich (202212417) Case 202212417 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s request to get a new front door. Complaint handling. 25 Apr 2023 Maladministration Bromford Housing Association Limited (202114474) Case 202114474 · Managing Relations The complaint is about: The landlord’s handling of reports of damp and mould and the level of compensation offered. Complaint … 25 Apr 2023 Maladministration Haringey London Borough Council (202200748) Case 202200748 · Managing Relations The complaint is regarding the landlord’s handling of: The resident’s reports of a leak and mould in the property. The … 25 Apr 2023 Maladministration Haringey London Borough Council (202218553) Case 202218553 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of water ingress which led to damp and mould … 25 Apr 2023 Maladministration Islington Council (202213028) Case 202213028 · Managing Relations The complaint is about the landlord’s handling of the: Cyclical interior and exterior redecorating work of the communal building. Associated … 25 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202114179) Case 202114179 · Managing Relations This complaint is about the landlord’s: Response to the resident’s report of a defect; Complaint handling. 25 Apr 2023 Maladministration Manchester City Council (202011545) Case 202011545 · Financial REPORT COMPLAINT 202011545 Manchester City Council 21 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 25 Apr 2023 Maladministration One Housing Group Limited (202114995) Case 202114995 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of reports of water ingress. 25 Apr 2023 Maladministration Southern Housing Group Limited (202013755) Case 202013755 · Information and data management The complaint is about: Delays to the sale of a shared ownership property and; The landlord’s complaint handling The Ombudsman … 25 Apr 2023 Maladministration Southwark Council (202122189) Case 202122189 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of leaks into her property from the property above. … 24 Apr 2023 Maladministration Clarion Housing Association Limited (202111355) Case 202111355 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports for repairs to the window handles and balcony door, … 24 Apr 2023 Maladministration London & Quadrant Housing Trust (202114456) Case 202114456 · Financial This complaint is about the landlord’s: Response to the resident’s service charge concerns; Complaint handling.