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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Maladministration ×

Showing 6,534 of 16,595 decisions

Decisions

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17 May 2023 Maladministration Gateway Housing Association Limited (202112753) Case 202112753 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: communal area requests (store cupboard, hedge and boundary wall); reports … 17 May 2023 Maladministration Home Group Limited (202103327) Case 202103327 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of defects; handling of the associated complaint. 17 May 2023 Maladministration Longhurst Group Limited (202121508) Case 202121508 · Information and data management This complaint is about the way the landlord handled the resident’s reports of a leaking hot water cylinder. This investigation … 17 May 2023 Maladministration Southern Housing Group Limited (202120753) Case 202120753 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the bathroom following a leak from the ceiling. 16 May 2023 Maladministration Clarion Housing Association Limited (202100482) Case 202100482 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered to the resident following reports of a pest infestation in her property. 16 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202206602) Case 202206602 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of noise disturbances. The landlord’s complaint handling. The Ombudsman … 16 May 2023 Maladministration Peabody Trust (202203299) Case 202203299 · Managing Relations The complaint is about: The landlord’s handling of reports of leaks within the property and the associated repairs. The landlord’s … 16 May 2023 Maladministration Stonewater Limited (202206809) Case 202206809 · Managing Relations The complaint is about the landlord’s handling of roof and ceiling repairs to address an ongoing leak at the resident’s … 16 May 2023 Maladministration Waltham Forest Council (201900229) Case 201900229 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and subsequent request for a … 15 May 2023 Maladministration Birmingham City Council (202119872) Case 202119872 · Estate Management The complaint is about the landlord’s: handling of a rat infestation, and; handling of a neighbour blocking access to the … 15 May 2023 Maladministration Clarion Housing Association Limited (202115802) Case 202115802 · Managing Relations The complaint is about the landlord’s handling of errors in the resident’s lease, the landlord’s response to the resident’s reports … 15 May 2023 Maladministration London & Quadrant Housing Trust (202007116) Case 202007116 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). the landlord’s complaint handling. 15 May 2023 Maladministration One Vision Housing Limited (202124849) Case 202124849 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of plastering works in the resident’s property. 15 May 2023 Maladministration Peabody Trust (202107763) Case 202107763 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of: the replacement of cladding; and the associated complaint. 15 May 2023 Maladministration Wandle Housing Association Limited (202200819) Case 202200819 · Managing Relations The complaint is about the landlord’s handling of a pest infestation at the resident’s property. This Service has also considered … 12 May 2023 Maladministration A2Dominion Housing Group Limited (202115967) Case 202115967 · Managing Relations The complaint is about the landlord’s handling of: Reports of a leak in the roof of the property. The associated … 12 May 2023 Maladministration A2Dominion Housing Group Limited (202122257) Case 202122257 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Associated complaint. 12 May 2023 Maladministration Hammersmith and Fulham Council (202123468) Case 202123468 · Managing Relations The Complaint is about the landlords handling of: The residents reports of a leak into her property The decant process … 12 May 2023 Maladministration Kirklees Council (202118661) Case 202118661 · ASB/Abuse/Nuisance This is about the landlord’s handling of: Antisocial behaviour reports. The resident’s reports of disrepair to their property, including cracks, … 12 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202202115) Case 202202115 · Managing Relations The complaint is about the landlord’s: Handling of repairs at the property and associated offer of compensation. Response to the … 12 May 2023 Maladministration Network Homes Limited (202202443) Case 202202443 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports of fire safety concerns with her property. 11 May 2023 Maladministration Great Places Housing Association (202106133) Case 202106133 · Estate Management The complaint is about the landlord’s handling of the resident’s request for compensation, following a complaint about an area of … 11 May 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202211458) Case 202211458 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s noise reports. 11 May 2023 Maladministration Notting Hill Genesis (NHG) (202202360) Case 202202360 · Estate Management Review Letter comp REPORT COMPLAINT 202202360 Notting Hill Genesis 24 August 2023 Our approach The Housing Ombudsman’s approach to investigating … 11 May 2023 Maladministration Paragon Asra Housing Limited (202200997) Case 202200997 · Managing Relations The landlord’s handling of the resident’s complaint about the conduct of a member of staff. The Ombudsman has also looked … 11 May 2023 Maladministration Places for People Group Limited (202122425) Case 202122425 · Managing Relations The complaint is about the landlord’s handling of: Repairs to cupboards in the resident’s bedroom and hallway. A request for … 11 May 2023 Maladministration Two Rivers Housing (202122904) Case 202122904 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the staircasing process. 10 May 2023 Maladministration Birmingham City Council (202221439) Case 202221439 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation. The associated complaint. 10 May 2023 Maladministration Clarion Housing Association Limited (202119747) Case 202119747 · Managing Relations The complaint is about the landlord’s handling of the repairs to the resident’s bathroom. The Ombudsman has also assessed the … 10 May 2023 Maladministration London & Quadrant Housing Trust (202104537) Case 202104537 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of repairs and its failure to address them. Complaint … 10 May 2023 Maladministration One Manchester Limited (202214383) Case 202214383 · Financial The complaint is about a letter sent by the landlord to the resident on 21 March 2022 concerning arears on … 10 May 2023 Maladministration The Guinness Partnership Limited (202218205) Case 202218205 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of a defective ventilation system. The landlord’s handling of … 10 May 2023 Maladministration Wolverhampton City Council (202203703) Case 202203703 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns that communal facilities were connected to his electricity supply. … 8 May 2023 Maladministration Hammersmith and Fulham Council (202219285) Case 202219285 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the outstanding repairs to the resident’s bathroom. 7 May 2023 Maladministration The Community Housing Group Limited (202211038) Case 202211038 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s property. 5 May 2023 Maladministration Clarion Housing Association Limited (202108928) Case 202108928 · Managing Relations This complaint is about: The landlord’s handling of the transfer of the tenancy to the resident’s ex-partner. How the landlord … 5 May 2023 Maladministration Clarion Housing Association Limited (202207114) Case 202207114 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of repairs to the resident’s boiler. The level of compensation awarded as redress … 5 May 2023 Maladministration Clarion Housing Association Limited (202212280) Case 202212280 · Moving/Buying/Selling Home The complaint is about: The landlord’s response to the resident’s reports of rodent infestation at her property. The landlord’s handling … 5 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202013732) Case 202013732 · Financial The complaint is about the landlord's response to the resident’s queries about her service charge. The Ombudsman has also considered … 5 May 2023 Maladministration Metropolitan Thames Valley Housing (202213422) Case 202213422 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour; complaint handling. 5 May 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202125001) Case 202125001 · Financial The complaint is about the landlord’s handling of: 5 May 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202208265) Case 202208265 · Managing Relations The complaint is about: The landlord’s handling of repairs to the boiler and heating system. The landlord’s complaint handling. 5 May 2023 Maladministration One Housing Group Limited (202112363) Case 202112363 · Financial This complaint is about the landlord’s: Response to the resident’s various disrepair concerns; Service charge information; Complaint handling; Record keeping. 5 May 2023 Maladministration Rochdale Boroughwide Housing Limited (202215329) Case 202215329 · Occupancy Rights This complaint is about: The landlord clearing the property before the end of the tenancy. The landlord's response to the … 4 May 2023 Maladministration Irwell Valley Housing Association Limited (202203977) Case 202203977 · Financial The complaint is about the landlord’s: Response to the resident’s reports that she did not receive services for which she … 4 May 2023 Maladministration Lambeth Council (201814057) Case 201814057 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise from a neighbouring property. The associated complaint. 4 May 2023 Maladministration Leeds City Council (202201900) Case 202201900 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s: Concerns about the work completed on the fascia boards. Request … 4 May 2023 Maladministration London Borough of Brent (202207406) Case 202207406 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of repairs to the: Downstairs toilet. Driveway. 4 May 2023 Maladministration London Borough of Croydon (202215975) Case 202215975 · Managing Relations REPORT COMPLAINT 202215975 London Borough of Croydon 4 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 4 May 2023 Maladministration The Guinness Partnership Limited (202203414) Case 202203414 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reported blockages in the communal drain.