Southern Housing Group Limited (202205336)
The complaint concerns the landlord's handling of: The resident’s reports of a leak through the bathroom ceiling at the property. The related complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
The Guinness Partnership Limited (202211167)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The Guinness Partnership Limited (202212457)
The complaint concerns the landlord's handling of the resident's reports of damp and mould. The Ombudsman investigated the landlord's complaint handling.
The Riverside Group Limited (202108674)
The complaint is about: the landlord’s handling of the resident’s reports that she was experiencing antisocial behaviour (ASB); the landlord’s handling of the resident’s reports that her neighbour’s CCTV was impinging on her privacy. This report also considers the landlord’s complaint handling.
Tower Hamlets Homes (202127944)
The complaint is about the landlord’s response to the resident’s concerns about her service charge calculations.
Westminster City Council (202219727)
The complaint is about the landlord’s: Response to the resident’s reports of noise. Handling of the associated complaint.
A2Dominion Housing Group Limited (202106413)
The complaint is about: The landlord’s handling of repairs to the resident’s property following a leak. The landlord’s complaint handling.
Camden Council (202204295)
The complaint is about the landlord’s: response to the resident’s reports of smoke and fumes entering her property; complaints handling.
London Borough of Hillingdon (202230250)
The complaint is about the landlord’s handling of the resident’s reports of hot water and heating loss.
Orbit Group Limited (202125373)
The complaint is about the level of compensation offered by the landlord for delays in carrying out repairs to the floor that affected the ability to sell the property.
Origin Housing Limited (202202128)
The complaint is about: The landlord’s handling of the resident’s reports of repairs to the garden. The landlord’s complaint handling.
Platform Housing Group Limited (202124325)
The complaint is about: The landlord’s response to: Reports of a leak. Reports of an odour from the ensuite bathroom. Reports of blocked guttering. The landlord’s handling of: Reports of damp and mould in the property and the communal area. Concerns raised by the resident about ventilation in the property. …
Settle Group (202223458)
The resident has complained about the landlord's handling of her reports of: repairs to the front fire door. repairs to the rear patio door. damp and mould. The resident has also complained about the landlord's handling of the complaint and compensation offered.
Southwark Council (202223453)
The complaint is about the landlord’s handling of the resident’s concerns about fire safety due to a hoarded property.
Wandle Housing Association Limited (202211862)
The complaint is about the landlord’s handling of repairs to the resident’s shower.
Watford Community Housing Trust (202120555)
The complaint is about the landlord’s: Handling of repairs to the resident’s property including damp and mould. Complaint handling.
Islington Council (202118263)
The complaint relates to the landlord’s: Response to leaks and damp at the property and the subsequent repairs. Response to the resident’s request for ventilation at the property. Handling of a fly infestation at the property. Handling of the resident’s queries regarding the layout of the kitchen. The Ombudsman has …
London Borough of Ealing (202221355)
The complaint is about the landlord’s response to the resident’s: reports of a broken communal main entrance door, to the building of her property. associated complaint.
London & Quadrant Housing Trust (L&Q) (202219689)
The complaint is regarding the landlord’s; Handling of repairs to the resident’s shower panel. Complaints handling.
Metropolitan Thames Valley Housing (MTV) (202122318)
REPORT COMPLAINT 202122318 Metropolitan Thames Valley Housing 26 September 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Stoke-on-Trent City Council (202222040)
The complaint is about the landlord’s handling of repairs, including damp and mould, the roof of the property and chimney. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
Lewisham Council (202202999)
The complaint is about the landlord’s: handling of repairs to a boiler and bathroom taps, including missed appointments and subsequent delay; complaint handling and record keeping.
One Vision Housing Limited (202205703)
The complaint is about the landlord’s response to the resident’s: report of a deactivated communal entrance door, to the building of his property. associated complaint.
Royal Borough Of Greenwich (202225827)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
The Riverside Group Limited (202208731)
The complaint is about how the landlord handled repairs to the resident’s toilet.
Clarion Housing Association Limited (202126704)
This complaint is about the landlord’s handling of repairs to a communal front door. This investigation has also considered the landlord’s handling of the associated complaint.
Lambeth Council (202204121)
The complaint is about: The landlord’s handling of the repairs to the resident’s property. The landlord’s handling of the temporary decant including restricted access to the resident’s belongings in storage. The landlord’s handling of the resident’s complaint and level of compensation offered. This investigation also considered the landlord’s record keeping.
Optivo (now Southern Housing) (202214149)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her upstairs neighbour.
Places for People Group Limited (202306033)
The complaint is about the landlord’s decision not to reimburse the resident for food and other expenses incurred during a temporary decant.
Royal Borough Of Greenwich (202221543)
The complaint is about the landlord’s handling of repairs to the resident’s bathroom, including reports of damp and mould, and repairs to the bath panel, the seal round the wash basin, and the extractor fan.
Optivo (now Southern Housing) (202212113)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour. This service has also considered the landlord’s record keeping.
Rochdale Boroughwide Housing Limited (202208779)
The complaint is about the landlord’s handling of the resident's reports of anti-social behaviour (ASB).
Sovereign Network Homes (202217762)
REPORT COMPLAINT 202217762 Network Homes Limited 21 September 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Stonewater Limited (202221583)
The complaint is about the landlord’s: Handling of the resident’s concerns about his heating. Complaints handling.
West Kent Housing Association (202117684)
The complaint is about the landlord’s response to the resident’s: Concerns about her neighbour’s dog. Query regarding the path at the side of the property. Reports of noise transference. Complaint.
East End Homes Limited (202014929)
The complaint is about the landlord’s response to the resident’s request to install an additional toilet in her property. The Ombudsman has also considered the handling of the associated complaint.
Peabody Trust (202118747)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.
Torus62 Limited (202220330)
The complaint is about the landlord's handling of bathroom repairs, along with the quality of those repairs.
Birmingham City Council (202204968)
The complaint is about the landlord’s response to the resident’s: reports of a leak within her property. associated complaint.
Epping Forest District Council (202215006)
The complaint is about the landlord’s handling of repairs to the resident’s shower.
Great Places Housing Association (202207825)
The complaint is about the landlord’s handling of repairs to: the boiler; the kitchen tap.
Southern Housing Group Limited (202224516)
The complaint is about the landlord’s handling of damp, mould and condensation. The landlord’s complaint handling has also been investigated.
Sovereign Housing Association Limited (202104971)
The complaint is about: The landlord’s response to the resident’s reported sewage leaks. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
Paragon Asra Housing Limited (202216612)
The complaint is about the landlord's handling of the resident's repairs and subsequent remedies to put it right.
Eastlight Community Homes Limited (202215689)
The complaint is about the landlord’s handling of damp and mould in the resident’s property.
Bromford Housing Group Limited (202213839)
The complaint concerns the landlord’s responses to the resident’s request to replace the windows in the property.
Broxtowe Borough Council (202209993)
The complaint is about the landlord’s handling of the resident’s reports that it had blocked the resident’s access to her electricity meter. The Ombudsman has also considered the landlord’s record keeping, and; Complaint handling.
Incommunities Limited (202226652)
The complaint is about the landlord's handling of the resident's request to purchase his home under the Right to Acquire scheme.
Southern Housing (202205648)
The complaint concerns: The landlord's handling of reports of a fault to the communal front entrance door. The related complaint.
Connect Housing Association Limited (202205230)
The complaint is about: The landlord’s handling of reported heating issues in the property. The Ombudsman has also considered the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)