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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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26 May 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202216914) Case 202216914 · Financial The complaint is regarding: changes made to the resident’s weekly rent amount and the landlord’s subsequent response to his rent … 26 May 2023 Maladministration Orbit Group Limited (202012937) Case 202012937 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of a leak from the communal roof. The associated … 26 May 2023 Maladministration Shepherds Bush Housing Association Limited (202117057) Case 202117057 · Managing Relations The complaint is about the landlord’s: handling of repairs to a manhole cover and toilet. communication with the resident following … 26 May 2023 Maladministration Sovereign Network Homes (202122676) Case 202122676 · Estate Management The complaint is about the landlord’s: handling of reports of pigeons getting into the structure of the building. handling of … 26 May 2023 Maladministration Trafford Housing Trust Limited (202109324) Case 202109324 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint concerning snagging items and defects in his new build … 26 May 2023 Maladministration Vivid Housing Limited (202119844) Case 202119844 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of leaks in the building and the damp and … 25 May 2023 Maladministration Abri Group Limited (202107780) Case 202107780 · Managing Relations The complaint is about: The landlord’s handling of repairs to windows at the property. The Ombudsman has also considered the … 25 May 2023 Maladministration Haringey London Borough Council (202126874) Case 202126874 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about repair issues, including: the roof; the window frames; … 25 May 2023 Maladministration Islington Council (202210653) Case 202210653 · Managing Relations The complaint is about: The landlord’s handling of the resident’s application for a mutual exchange. The landlord’s complaint handling. 25 May 2023 Maladministration Lambeth Council (202211798) Case 202211798 · Managing Relations The complaint is about the landlord’s Response to reports of a leaking radiator. Complaint handling. 25 May 2023 Maladministration Mount Green Housing Association Limited (202120738) Case 202120738 · Managing Relations The complaint is about the landlord’s handling of ongoing water ingress in the resident’s property. The Ombudsman has also considered … 25 May 2023 Maladministration Nottingham City Homes Registered Provider Limited (202128079) Case 202128079 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould within the property. The associated complaint. 25 May 2023 Maladministration Notting Hill Genesis (NHG) (202119328) Case 202119328 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of sewage gases affecting the property. 25 May 2023 Maladministration Peabody Trust (202208114) Case 202208114 · ASB/Abuse/Nuisance The complaint is about: the landlord’s response to the resident’s concerns for her family’s safety in the property; the landlord’s … 25 May 2023 Maladministration Southern Housing Group Limited (202114779) Case 202114779 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). 25 May 2023 Maladministration Southern Housing Group Limited (202200360) Case 202200360 · ASB/Abuse/Nuisance The complaint is about: The landlord's response to the resident's reports of antisocial behaviour (ASB) by a neighbour, and her … 25 May 2023 Maladministration Sovereign Housing Association Limited (202121292) Case 202121292 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of bed bugs at the property and the level … 25 May 2023 Maladministration Wandle Housing Association Limited (202214051) Case 202214051 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to the ceiling following a leak in the property. 24 May 2023 Maladministration Home Group Limited (202202164) Case 202202164 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of water ingress into the resident’s property. 24 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202207948) Case 202207948 · Managing Relations The complaint is about: 24 May 2023 Maladministration One Housing Group Limited (202006035) Case 202006035 · Financial The complaint is about the landlord’s handling of: The resident's request for remedial repairs to his property. The issues relating … 24 May 2023 Maladministration Sovereign Housing Association Limited (202212845) Case 202212845 · Estate Management The complaint is about the landlord’s response to: the resident’s concerns about communal grounds maintenance. The associated complaint. 24 May 2023 Maladministration Wandsworth Council (202119282) Case 202119282 · Managing Relations The complaint is about the landlord’s: Requirement for the resident to sign a disclaimer as part of her mutual exchange. … 23 May 2023 Maladministration Haringey London Borough Council (202219041) Case 202219041 · Financial The complaint is about the landlord’s response to the resident’s: Report of damp and mould in the property. Report of … 23 May 2023 Maladministration London Borough of Barking and Dagenham (202014048) Case 202014048 · Managing Relations The complaint is about the landlord’s handling of: Remedial work to the resident’s property following reports of damp and mould. … 23 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202115485) Case 202115485 · Financial The complaint is about the landlord’s handling of: The resident’s reports of water ingress caused by faulty guttering; The resident’s … 23 May 2023 Maladministration Saffron Housing Trust Limited (202120095) Case 202120095 · Managing Relations The complaint is about the landlord’s: Response regarding its repair responsibilities at the property. Handling of a lighting repair. The … 23 May 2023 Maladministration Tower Hamlets Homes (202126875) Case 202126875 · Information and data management The complaint is about the landlord’s: response to reports of leaks into the property; response to reports of damp and … 22 May 2023 Maladministration Birmingham City Council (202128474) Case 202128474 · Managing Relations The complaint is about the landlord’s response to the resident’s request to amend the tenancy start date . The landlord’s … 22 May 2023 Maladministration Lambeth Council (202118662) Case 202118662 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of a roof leak, damp and associated health and … 22 May 2023 Maladministration Southwark Council (202107100) Case 202107100 · Managing Relations This complaint is about the landlord’s handling of: Reports of a back surge into the resident’s kitchen sink from the … 22 May 2023 Maladministration Watford Community Housing Trust (202124705) Case 202124705 · Managing Relations The landlord’s handling of: The resident’s request to remove a ramp from the front of her property due to safety … 19 May 2023 Maladministration Birmingham City Council (202109815) Case 202109815 · Managing Relations The complaint is about: missed appointments after reporting repairs to the bathroom floor, following a leak; and the landlord’s handling … 19 May 2023 Maladministration Birmingham City Council (202203028) Case 202203028 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of leaking radiators. The landlord’s complaint handling. 19 May 2023 Maladministration Clarion Housing Association Limited (202126537) Case 202126537 · Managing Relations The complaint is about: The landlord’s handling of repairs to a roof leak, broken window, blocked sink and the refusal … 19 May 2023 Maladministration Dacorum Borough Council (202212543) Case 202212543 · Managing Relations This complaint is about the landlord’s: Handling of structural repairs to the property’s garden; Complaint handling. 19 May 2023 Maladministration EMH Housing and Regeneration Limited (202200274) Case 202200274 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident's reports of heating and hot water loss. 19 May 2023 Maladministration Home Group Limited (202123612) Case 202123612 · Managing Relations This complaint concerns: The landlord’s response to the resident’s reports of noises coming from the flooring at the property. The … 19 May 2023 Maladministration Hyde Housing Association Limited (202121168) Case 202121168 · Managing Relations The complaint is about the landlord’s handling of outstanding repairs to the resident’s property. The Ombudsman has considered the landlord’s … 19 May 2023 Maladministration Islington Council (202203216) Case 202203216 · Health and Safety (inc. building safety) REPORT COMPLAINT 202203216 Islington Council 19 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 19 May 2023 Maladministration Lambeth Council (202015645) Case 202015645 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns regarding the cleaning service in the communal area. The … 19 May 2023 Maladministration Places for People Group Limited (202014269) Case 202014269 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of tenancy breaches by her neighbour. The Ombudsman has … 19 May 2023 Maladministration Sovereign Housing Association Limited (202201859) Case 202201859 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a sewage smell coming from the kitchen sink. … 19 May 2023 Maladministration Stevenage Borough Council (202119525) Case 202119525 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns following the disturbance of asbestos during works to a … 18 May 2023 Maladministration Hyde Housing Association Limited (202109988) Case 202109988 · Managing Relations The complaint is about the landlord’s handling of roof repairs. The Ombudsman has also considered the landlord’s complaint handling. 18 May 2023 Maladministration Islington Council (202206090) Case 202206090 · Managing Relations The resident complained about the landlord’s: Decision to issue a notice to quit and notice seeking possession. Handling of the … 18 May 2023 Maladministration Swan Housing Association Limited (202205072) Case 202205072 · Managing Relations The complaint is about the landlord’s response to the resident's reports of outstanding repairs. The Ombudsman will also consider the … 18 May 2023 Maladministration Westminster City Council (202117364) Case 202117364 · Managing Relations This complaint is about how the landlord handled the resident’s reports of water ingress, damp, damage to the front and … 18 May 2023 Maladministration Westminster City Council (202211649) Case 202211649 · Estate Management The complaint is about the landlord’s handling of pest issues outside the resident’s property. 17 May 2023 Maladministration Beyond Housing Limited (202127743) Case 202127743 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The move …