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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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7 Jun 2023 Maladministration Homes Plus Limited (202210312) Case 202210312 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about ventilation in the bathroom and the adequacy of … 6 Jun 2023 Maladministration Leeds City Council (202121644) Case 202121644 · Managing Relations The complaint relates to: The landlord’s management of a repair. The landlord’s management of the resident’s complaint. 6 Jun 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202212130) Case 202212130 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damage caused by a leak. Associated complaints. 6 Jun 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202213899) Case 202213899 · Old Property Condition migrated-2025 REPORT COMPLAINT 202213899 Metropolitan Thames Valley Housing 6 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 6 Jun 2023 Maladministration Royal Borough Of Greenwich (202203567) Case 202203567 · Managing Relations The complaint is about the landlord’s handling of kitchen extractor fan repairs. The Ombudsman has also considered the landlord’s complaint … 6 Jun 2023 Maladministration Southern Housing Group Limited (202116184) Case 202116184 · Managing Relations The complaint is about the landlord’s handling of: the resident’s transfer request; and the associated complaint. 6 Jun 2023 Maladministration Southern Housing Group Limited (202116632) Case 202116632 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of an upsurge of waste into his property from … 5 Jun 2023 Maladministration Lambeth Council (202127410) Case 202127410 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould in the bathroom. 5 Jun 2023 Maladministration Longhurst Group Limited (202118895) Case 202118895 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident's reports of outstanding repairs at the beginning of her tenancy … 5 Jun 2023 Maladministration Peabody Trust (202015259) Case 202015259 · Estate Management REPORT COMPLAINT 202015259 Peabody Trust 5 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 3 Jun 2023 Maladministration London Borough of Newham (202210355) Case 202210355 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of a leak. The landlord’s handling of the associated … 3 Jun 2023 Maladministration The Riverside Group Limited (202121237) Case 202121237 · Old Property Condition migrated-2025 The complaint concerns: The landlord’s response to the resident request for compensation for personal injury he said he sustained due … 2 Jun 2023 Maladministration Clarion Housing Association Limited (202120650) Case 202120650 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to remove a sofa from her garden. 2 Jun 2023 Maladministration Together Housing Association Limited (202127388) Case 202127388 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint concerning damp and mould in his property. 1 Jun 2023 Maladministration Accent Housing Limited (202213385) Case 202213385 · Managing Relations The complaint concerns the landlord’s handling of: The replacement of the resident's kitchen. The associated complaint. 1 Jun 2023 Maladministration Guinness Housing Association Limited (202102203) Case 202102203 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about garden drainage issues. complaint handling. 31 May 2023 Maladministration Anchor Hanover Group (202107365) Case 202107365 · Managing Relations The complaint is about the landlord’s handling of the: Resident’s reports of damp and mould in the property. The associated … 31 May 2023 Maladministration Anchor Hanover Group (202119309) Case 202119309 · ASB/Abuse/Nuisance The resident complaints about the landlords handling of: The resident’s reports of antisocial behaviour (ASB). The associated complaint. 31 May 2023 Maladministration Brighton and Hove City Council (202208056) Case 202208056 · Managing Relations The complaint is about: The landlord’s handling of the repairs to the resident’s bathroom and his subsequent request for compensation … 31 May 2023 Maladministration Bromford Housing Group Limited (202200247) Case 202200247 · Estate Management The complaint is about the landlord’s handling of: Remedial works to trees in the resident’s garden. The replacement of front … 31 May 2023 Maladministration East Devon District Council (202120868) Case 202120868 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of leaks, damp and mould in the property. The … 31 May 2023 Maladministration ForHousing Limited (202202552) Case 202202552 · Financial The complaint is about: The landlord’s response to the resident’s reports of mould and damp at the property and the … 31 May 2023 Maladministration Hammersmith and Fulham Council (202128358) Case 202128358 · Information and data management The complaint is about the landlord’s handling of: The resident’s report of a leak to the bathroom and the associated … 31 May 2023 Maladministration Hyde Housing Association Limited (202100383) Case 202100383 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to be rehoused and her reports of damp, mould … 31 May 2023 Maladministration Hyde Housing Association Limited (202200830) Case 202200830 · Managing Relations The complaint is about the landlord’s handling of: leaks and floods in the resident’s property, including repairs; and the complaint … 31 May 2023 Maladministration Lambeth Council (202213073) Case 202213073 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of outstanding repair issues - including a leak, damp … 31 May 2023 Maladministration Leeds City Council (202118186) Case 202118186 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of an unsafe garden wall and its handling of … 31 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202126529) Case 202126529 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to recommendations from an occupational therapist for adaptations at the property; Complaint handling. 31 May 2023 Maladministration Longhurst Group Limited (202116910) Case 202116910 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of pests in the loft and walls. 31 May 2023 Maladministration Longhurst Group Limited (202215002) Case 202215002 · Estate Management The complaint is about the landlord's handling of repairs to the lighting in the communal car park. 31 May 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202208487) Case 202208487 · Managing Relations The complaint is about the landlord’s handling of: The replacement of the back door. The associated complaint. 31 May 2023 Maladministration Paragon Asra Housing Limited (202212140) Case 202212140 · Old Property Condition migrated-2025 REPORT COMPLAINT 202212140 Paragon Asra Housing Limited 31 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 31 May 2023 Maladministration Places for People Group Limited (202117853) Case 202117853 · Financial The complaint is about the landlord’s handling of: the management of the resident’s property; the resident’s reports of snagging issues … 31 May 2023 Maladministration Royal Borough Of Greenwich (202124038) Case 202124038 · Estate Management This complaint concerns: The landlord’s handling of the resident’s reporting of cleaning to the communal areas. The landlord’s handling of … 31 May 2023 Maladministration Southern Housing Group Limited (202017061) Case 202017061 · Managing Relations The complaint is about the landlord’s handling of repairs to a communal heating system. This Service has also considered the … 31 May 2023 Maladministration Southern Housing Group Limited (202118678) Case 202118678 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of a lack of hot water supply and bathroom … 31 May 2023 Maladministration Southern Housing Group Limited (202207489) Case 202207489 · Managing Relations The complaint is about the landlord’s handling of repairs at the property. The Ombudsman will also consider the landlord’s: Record … 31 May 2023 Maladministration Sovereign Network Homes (202211480) Case 202211480 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of: 31 May 2023 Maladministration The Guinness Partnership Limited (202121165) Case 202121165 · Managing Relations The complaint is about: the landlord’s handling of the resident’s Right to Acquire application (‘the RTA’), including its denial of … 31 May 2023 Maladministration Wandle Housing Association Limited (202124197) Case 202124197 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a roof leak, which led to mould within … 31 May 2023 Maladministration Wandsworth Council (202104702) Case 202104702 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour in relation to a neighbour. The … 31 May 2023 Maladministration Your Housing Limited (202122707) Case 202122707 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour. The resident’s rehousing request. This Service … 30 May 2023 Maladministration Camden Council (202204496) Case 202204496 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs following reports of a pest infestation. The resident’s concerns regarding staff … 30 May 2023 Maladministration Leeds City Council (202221856) Case 202221856 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of drainage issues. Complaints handling. 30 May 2023 Maladministration LiveWest Homes Limited (202206130) Case 202206130 · Managing Relations REPORT COMPLAINT 202206130 LiveWest Homes Limited 30 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 30 May 2023 Maladministration Southwark Council (202121315) Case 202121315 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about the condition of the property following void works. 26 May 2023 Maladministration Clarion Housing Association Limited (202016918) Case 202016918 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports about noise nuisance from a neighbour. The resident’s reports … 26 May 2023 Maladministration East Riding of Yorkshire Council (202114618) Case 202114618 · Health and Safety (inc. building safety) The complaint is about the landlord’s: response to the resident’s concerns about asbestos and the landlord’s management of asbestos. response … 26 May 2023 Maladministration Leeds City Council (202222442) Case 202222442 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's request for her garden tarmac to be resurfaced. 26 May 2023 Maladministration London Borough of Redbridge (202111800) Case 202111800 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of flooding at the resident's property. The landlord’s handling of the …