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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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26 Jun 2023 Maladministration The Guinness Partnership Limited (202226739) Case 202226739 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the repairs to the resident’s windows and back door and the level … 24 Jun 2023 Maladministration The Riverside Group Limited (202223082) Case 202223082 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns regarding the condition of the property when it was … 23 Jun 2023 Maladministration Camden Council (202120034) Case 202120034 · Estate Management The complaint is about the landlord’s: Response to reports of the lift being out of order. Handling of the complaint. 23 Jun 2023 Maladministration Hammersmith and Fulham Council (202114211) Case 202114211 · Managing Relations The complaint is about the landlord’s management and handling of: reports of water ingress and the associated repairs to the … 23 Jun 2023 Maladministration Peabody Trust (202106338) Case 202106338 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and his subsequent request to … 23 Jun 2023 Maladministration The Guinness Partnership Limited (202209709) Case 202209709 · Old Property Condition migrated-2025 The resident complains about the time the landlord took to fix his shower and the amount of compensation offered in … 22 Jun 2023 Maladministration GreenSquareAccord Limited (202008441) Case 202008441 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for compensation following damage to a carpet caused by … 22 Jun 2023 Maladministration Home Group Limited (202214165) Case 202214165 · Managing Relations The complaint is about: The landlord’s handling of a shower repair. The landlord’s handling of the resident’s report of mould. … 21 Jun 2023 Maladministration Richmond Housing Partnership Limited (202125617) Case 202125617 · Managing Relations The complaint is about: The landlord’s handling of reports of damp, mould and woodworm at the property. The landlord’s handling … 20 Jun 2023 Maladministration Hackney Council (202115939) Case 202115939 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of, and communication about, the repairs to the roof. Handling of the associated … 20 Jun 2023 Maladministration Homes Plus Limited (202212549) Case 202212549 · Managing Relations The complaint is about: The landlord’s handling of internal and external repairs. The landlord’s handling of the associated complaint. The … 20 Jun 2023 Maladministration Islington Council (202120513) Case 202120513 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint Handling. The Ombudsman has … 20 Jun 2023 Maladministration Livv Housing Group (202102519) Case 202102519 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of the condition of her garden. The Ombudsman has … 20 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202204023) Case 202204023 · Managing Relations The complaint is about: The landlord’s response to the resident’s ongoing reports of smells of fumes coming into the property … 20 Jun 2023 Maladministration One Housing Group Limited (202207268) Case 202207268 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak in her property and the subsequent … 20 Jun 2023 Maladministration Salix Homes Limited (202204293) Case 202204293 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of issues with a communal heating system. 20 Jun 2023 Maladministration Westminster City Council (202124824) Case 202124824 · Managing Relations This complaint is about: The landlord's response to the resident's reports of damp and mould. The handling of the associated … 19 Jun 2023 Maladministration Haringey London Borough Council (202122735) Case 202122735 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of noise nuisance , including providing soundproofing. 19 Jun 2023 Maladministration Hightown Housing Association Limited (202101957) Case 202101957 · Old Complaints Handling categories The complaint is regarding the landlord’s response to concerns the resident raised about the temperature within his property. This investigation … 19 Jun 2023 Maladministration Lambeth Council (202202730) Case 202202730 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns that their telephone number had been blocked from contacting … 19 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202120968) Case 202120968 · Managing Relations The complaint is about the landlord’s handling of: The resident’s rehousing request. The associated complaint. 19 Jun 2023 Maladministration Sanctuary Housing Association (202207418) Case 202207418 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of a disturbance from a dripping noise in the bedroom at the resident’s … 16 Jun 2023 Maladministration London Borough of Hillingdon (202222294) Case 202222294 · Managing Relations The complaint is about the landlord’s handling of the resident’s wet room installation and its refusal to offer compensation. 15 Jun 2023 Maladministration Hammersmith and Fulham Council (202204283) Case 202204283 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of damp and mould; request for a transfer; associated … 15 Jun 2023 Maladministration Hammersmith and Fulham Council (202213507) Case 202213507 · Managing Relations The complaint is about the landlord’s handling of repairs to the property following a leak. The Ombudsman has also considered … 15 Jun 2023 Maladministration Homes Plus Limited (202123949) Case 202123949 · Information and data management The complaint is about: The landlord’s standard of workmanship and handling of repairs to the driveway, ground around the property, … 15 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (201915363) Case 201915363 · Financial The complaint is about the landlord’s: Apportionment of service charges for bulky refuse removal. Handling of the resident’s complaint. 15 Jun 2023 Maladministration Sanctuary Housing Association (202217276) Case 202217276 · Information and data management The complaint is about the landlord’s response to the resident’s reports about issues with her windows and damp and mould … 15 Jun 2023 Maladministration The Riverside Group Limited (202116185) Case 202116185 · Managing Relations The complaint is about the landlord’s handling of: the resident’s report of a leak in the roof; and the associated … 15 Jun 2023 Maladministration Westminster City Council (202121186) Case 202121186 · Information and data management The complaint is about the landlord's handling of: Repairs from commencement of the void (empty) period. The resident's reports of … 14 Jun 2023 Maladministration Incommunities Limited (202012539) Case 202012539 · Managing Relations The complaint is about the landlord’s handling of: 14 Jun 2023 Maladministration London Borough of Ealing (202210861) Case 202210861 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns that there was a drainage problem at her property. … 14 Jun 2023 Maladministration London Borough of Hackney (202200920) Case 202200920 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of repeated leaks from a neighbour’s property; and the … 14 Jun 2023 Maladministration London Borough of Redbridge (202210856) Case 202210856 · Financial The complaint is about the landlord’s: Handling of the damp and mould repairs at the resident’s property. Response to the … 14 Jun 2023 Maladministration South Cambridgeshire District Council (202216493) Case 202216493 · Managing Relations The complaint is about the landlord’s: Response to repairs reported during the defect period. Handling of the complaint. 13 Jun 2023 Maladministration Camden Council (202117312) Case 202117312 · Managing Relations The complaint relates to; The landlord’s management of the mutual exchange application. The landlord’s management of their complaint. The landlord’s … 13 Jun 2023 Maladministration GreenSquareAccord Limited (202101087) Case 202101087 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance. The landlord’s handling of the resident’s … 13 Jun 2023 Maladministration Leeds City Council (202208004) Case 202208004 · Managing Relations The complaint is about: The landlord’s handling of reports of a leak, damp and mould. The landlord’s handling of the … 12 Jun 2023 Maladministration Brighton and Hove City Council (202122936) Case 202122936 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property. The Ombudsman … 12 Jun 2023 Maladministration Charnwood Borough Council (202109899) Case 202109899 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the residents reports of anti-social behaviour (ASB) and its subsequent offer of … 12 Jun 2023 Maladministration Leeds City Council (202112509) Case 202112509 · Managing Relations The complaint is about: The landlord's handling of repairs to the resident's property following a mutual exchange. The landlord's handling … 12 Jun 2023 Maladministration Places for People Group Limited (202211133) Case 202211133 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for fence repairs and replacement. 11 Jun 2023 Maladministration Hyde Housing Association Limited (202209517) Case 202209517 · Information and data management The complaint concerns: The landlord’s response to the resident’s reports of repair issues in her bathroom. The landlord’s record keeping. 9 Jun 2023 Maladministration ForHousing Limited (202214578) Case 202214578 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about repair delays and asbestos at her property , … 9 Jun 2023 Maladministration Rykneld Homes Limited (202216532) Case 202216532 · Old Property Condition migrated-2025 The complaint is about the landlords handing of reasonable adjustments and general site management during external improvement works to the … 8 Jun 2023 Maladministration Chelmer Housing Partnership Limited (202120024) Case 202120024 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for adaptions to their property. 8 Jun 2023 Maladministration Lambeth Council (202210645) Case 202210645 · Financial The complaint is about the landlord’s handling of the resident’s queries regarding her rent account and her request for a … 8 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202121929) Case 202121929 · Managing Relations The complaint is about the landlord’s response to the resident’s request to change her tenancy from a joint to a … 8 Jun 2023 Maladministration Nottingham City Council (202212363) Case 202212363 · Managing Relations This complaint is about: The landlord’s response to a leak at the property. The landlord’s handling of the resident’s complaint. … 8 Jun 2023 Maladministration Paragon Asra Housing Limited (202121913) Case 202121913 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the property and ongoing …