Places for People Group Limited (202128598)
This complaint is about the landlord’s: Response to the resident’s various service charge concerns; Complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Beyond Housing Limited (202209764)
The complaint is about: The landlord’s response to the resident’s concerns about staff conduct; The landlord’s handling of repairs to the communal gate.
Lambeth Council (202220014)
The complaint is about the landlord’s response to reports of a broken lift. As part of this investigation, this Service has decided to investigate the landlord’s complaint handling.
Haringey London Borough Council (202228697)
The complaint is about: The landlord’s handling of the resident’s reports of damaged windows. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202222655)
The complaint is about: The landlord's handling of a refund to the resident’s rent account. The landlord's response to the resident’s request to be refunded for the cost of a communal door key.
Anchor Hanover Group (202215706)
The complaint is about: the landlord’s approach to a lease variation. the associated complaint.
Aster Group Limited (202108633)
The complaint concerns the landlord’s handling of defects and snagging issues raised by the resident. This report has also considered: The landlord’s complaints handling. The landlord’s record keeping.
Birmingham City Council (202218060)
The complaint is regarding the landlord’s: Handling of the resident’s reports about the condition of the property upon moving in and subsequent repairs. Complaints handling.
Central Bedfordshire Council (202217828)
The complaint is about the landlord's handling of: The resident’s reports of anti-social behaviour (‘ASB’); and The subsequent complaint.
Clarion Housing Association Limited (202215200)
The complaint is about the landlord’s response to the residents concerns regarding the safety of the cladding at her property. This service has also considered the landlord’s handling of the residents complaint.
Estuary Housing Association Limited (202218007)
The complaint is about the landlord’s: Handling of major works. Complaints handling.
Haringey London Borough Council (202123994)
This complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and noise. The associated complaint.
Lambeth Council (202223064)
The complaint is about: The landlord’s handling of the resident’s reports of a leak from a flat above. The landlord’s complaints handling.
LiveWest Homes Limited (202215615)
The complaint is about the landlord’s: Handling of and response to antisocial behaviour caused by the resident’s neighbour between May 2022 and October 2022. Complaints handling.
London Borough of Redbridge (202208497)
The landlord’s handling of: Reports of a leak coming from the property above, damp and mould in the property. The associated complaint.
Notting Hill Genesis (NHG) (202124552)
The complaint is about the landlord’s conduct during visits to the resident’s property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Optivo (now Southern Housing) (202216980)
The complaint is about: How the landlord handled repairs to the communal entry door to the building. How the landlord handled repairs to the communal TV aerial. The landlord’s complaint handling.
Orbit Group Limited (202016924)
The complaint is about the landlord’s: Response to the resident’s reports of defects and repairs. Complaints handling.
Paragon Asra Housing Limited (202014965)
The complaint is about: The landlord’s handling of the residents reports of ASB (anti social behaviour). The landlord’s handling of the residents complaint. This investigation has also considered the landlords record keeping.
Peabody Trust (202121899)
The complaint is about: The landlord’s handling of reports of outstanding repairs and its communication. The landlord’s complaint handling has also been investigated. The landlord’s knowledge and information management has also been investigated.
Sage Housing Limited (SHL) (202116347)
The complaint was about: The landlord’s handling of the resident’s request for documents relating to Japanese knotweed (“knotweed”) during the sales process and the resident’s concerns about staff conduct. The landlord’s complaint handling.
Sanctuary Housing Association (202224898)
The complaint is about the landlord's handling of: repairs to the resident’s leaking roof; the associated complaint.
Sovereign Housing Association Limited (202221259)
The complaint is about the landlord’s: Handling of repairs to the roof of the resident’s property. Response to the resident’s reports of damp and mould. Handling of the resident’s reports of inappropriate staff conduct. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
The Guinness Partnership Limited (202220012)
The complaint is about the landlord’s handling of plastering repairs. The Ombudsman has also considered the landlord’s complaint handling.
Tower Hamlets Homes (202007679)
REPORT COMPLAINT 202007679 Tower Hamlets Homes 31 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
A2Dominion Housing Group Limited (202122336)
REPORT COMPLAINT 202122336 A2Dominion Housing Group Limited 30 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Clarion Housing Association Limited (202008234)
REPORT COMPLAINT 202008234 Clarion Housing Association Limited 30 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Notting Hill Genesis (NHG) (202123801)
This complaint is about the landlord’s: Response to the resident’s request for a copy of its reasonable adjustment policy. Response to the resident’s vulnerability and reasonable adjustment concerns. Handling of the associated complaint.
Onward Homes Limited (202216740)
The complaint is about the landlord’s handling of: the resident’s concerns about the quality of the grounds maintenance service and the associated enquiries about her service charges; the complaint.
Stonewater Limited (202012420)
This is about the landlord’s: Response to the resident’s report of damp and mould in his new build home. The associated complaint.
Aster Group Limited (202200958)
This complaint is about the landlord’s handling of the resident’s reports of defective guttering and related damp at the property. This investigation has also considered the landlord’s handling of the associated complaints.
Flagship Housing Group Limited (202004372)
The complaint is about the landlord’s handling of the following repairs at the resident’s home: Damp and mould; Roof; Doors and windows; Fencing; Drive/path.
London Borough of Ealing (202117829)
The complaint is about the landlord’s handling of: A roof leak and the associated repair works. The associated complaint.
London Borough of Hackney (202207096)
The complaint is regarding the landlord’s handling of: The resident’s reports of leaks into his property and resultant damage. A decant application. This investigation has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202217569)
The complaint is about the landlord’s handling of the resident’s complaint about excessive noise caused by works to the lift and boiler within the building.
Onward Homes Limited (202229060)
REPORT COMPLAINT 202229060 Onward Homes Limited 27 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Sheffield City Council (202100059)
The complaint is about the landlord’s handling of the resident’s concerns regarding: the condition of the property when let. gas safety. complaint handling.
Southway Housing Trust (Manchester) Limited (202215797)
The complaint is about the landlords handling of the resident’s: Reports of damp and mould. Associated complaint.
Camden Council (202124650)
The complaint is about the landlord’s response to the resident’s reports of: damp and mould. leaks from the property above. an overgrown tree.
GreenSquareAccord Limited (202212832)
The complaint is about the landlord’s response to the resident’s reports about requiring repair works at the property. As part of this investigation, the Ombudsman has also considered the landlord’s complaint handling. As part of this investigation, the Ombudsman has also considered the landlord’s recordkeeping.
London Borough of Barking and Dagenham (202013480)
The complaint is about the landlord’s handling of: The resident’s reports of repairs and information the landlord provided from the start of the tenancy. The associated complaint.
London Borough of Croydon (202216848)
The complaint is about: The landlord's handling of proposed actions from multi agency meeting to address reported antisocial behaviour. The landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202209500)
This is about how the landlord handled: A repair required to the property soil stack. The resident’s reports about the landlord’s contractor. The resident’s reports about the cleaning contractor. The associated complaint. Record keeping.
London & Quadrant Housing Trust (L&Q) (202217925)
The complaint is regarding the landlord’s: Handling of the resident’s reports of a water leak and subsequent repairs. Complaints handling.
The Industrial Dwellings Society (1885) Limited (202122493)
The complaint is about: The landlord’s handling of the resident’s anti-social behaviour (ASB) reports. The landlord’s handling of the resident’s complaint.
London Borough of Ealing (202229501)
The complaint is about: The landlord’s handling of the resident’s reports of a water leak into the property and the maintenance of the roof. The landlord’s complaint handling.
Notting Hill Genesis (NHG) (202103364)
The complaint is about the landlord’s response to: The resident’s request to be rehoused. The resident’s request for tree pruning. The resident’s reports of repairs required to a wall. The resident’s reports of antisocial behaviour (ASB). This report also looks at the landlord’s handling and management of the resident’s complaints.
Hackney Council (202234674)
The complaint is about the landlord's handling of the resident's reports regarding: Damp, mould and ongoing leaks. The resident's request to be permanently re-housed.
Lewisham Council (202002376)
The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB), response to the resident’s request to be moved, complaints handling.
London & Quadrant Housing Trust (L&Q) (202126692)
The complaint is about the landlord’s: Response to the resident's reports of damp and mould at the property. The Ombudsman has also considered the landlord’s complaints handling. The Ombudsman has also considered the landlord’s knowledge and information management.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)