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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Maladministration ×

Showing 6,534 of 16,595 decisions

Decisions

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29 Jun 2023 Maladministration London Borough of Barnet (202122014) Case 202122014 · Information and data management The complaint is about the resident’s inclusion on the landlord’s verbally abusive resident (VAR) list. 29 Jun 2023 Maladministration London Borough of Newham (202105739) Case 202105739 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour by a neighbour. A previous court … 29 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202011424) Case 202011424 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to the balcony. Pests and dampness affecting the carpets. 29 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202212817) Case 202212817 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of noise nuisance caused by her above neighbour’s floorboards. … 29 Jun 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202207349) Case 202207349 · Managing Relations The complaint is about the landlord’s handling of the: Resident’s reports of a leak in the property. Resident’s reports of … 29 Jun 2023 Maladministration Moat Homes Limited (202120954) Case 202120954 · Managing Relations REPORT COMPLAINT 202120954 Moat Homes Limited 29 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 Jun 2023 Maladministration Notting Hill Genesis (NHG) (202200857) Case 202200857 · Information and data management The complaint is about: The landlord’s handling of the resident’s request to be rehoused. The landlord’s handling of the resident’s … 29 Jun 2023 Maladministration Optivo (now Southern Housing) (202213306) Case 202213306 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in her property; the resident’s … 29 Jun 2023 Maladministration Peabody Trust (202115548) Case 202115548 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise transference from the property above . The … 29 Jun 2023 Maladministration Peabody Trust (202127669) Case 202127669 · Financial The complaint is about the landlord’s administration of the resident’s rent account. The Ombudsman has also considered the landlord’s: Complaint … 29 Jun 2023 Maladministration Peabody Trust (202201791) Case 202201791 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: 29 Jun 2023 Maladministration Poole Housing Partnership Ltd (202200485) Case 202200485 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of Anti-social behaviour, including noise nuisance. The associated complaint. … 29 Jun 2023 Maladministration Sanctuary Housing Association (202206512) Case 202206512 · Managing Relations REPORT COMPLAINT 202206512 Sanctuary Housing Association 28 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 Jun 2023 Maladministration Sovereign Housing Association Limited (202208805) Case 202208805 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of smoke entering his property from his neighbour’s flat. … 29 Jun 2023 Maladministration The Guinness Partnership Limited (202214038) Case 202214038 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a leak. 29 Jun 2023 Maladministration The Guinness Partnership Limited (202217512) Case 202217512 · Estate Management The complaint is about the time taken by the landlord to restore the resident’s communal lift to full working order … 28 Jun 2023 Maladministration Abri Group Limited (202205248) Case 202205248 · Managing Relations The complaint is regarding the landlords; response to the resident’s request for replacement windows and doors; and. complaints handling. 28 Jun 2023 Maladministration Clarion Housing Association Limited (202101002) Case 202101002 · Managing Relations The complaint is about: The landlords handling of the repairs to plaster within the property. The residents report regarding staff … 28 Jun 2023 Maladministration Great Yarmouth Borough Council (202201561) Case 202201561 · Information and data management The resident's complaint is about the landlord's handling of a number of works to the property. The landlord’s complaint handling … 28 Jun 2023 Maladministration Hammersmith and Fulham Council (202016649) Case 202016649 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s complaint handling. 28 Jun 2023 Maladministration Hyde Housing Association Limited (202102289) Case 202102289 · Estate Management The complaint is about the landlord’s handling of: Fire safety concerns and repairs following the removal of smoke detectors. Replacement … 28 Jun 2023 Maladministration Islington Council (202114943) Case 202114943 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to extend her property into the loft space. The … 28 Jun 2023 Maladministration Islington Council (202201138) Case 202201138 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling. The Ombudsman has … 28 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202111018) Case 202111018 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour and noise . Complaints handling. 28 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202123168) Case 202123168 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom and downstairs toilet. The associated complaint. 28 Jun 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202120675) Case 202120675 · Estate Management The complaint is about the landlord’s response to: A fly infestation and its handling of associated repairs. Communal door repairs. … 28 Jun 2023 Maladministration Peabody Trust (202201395) Case 202201395 · Managing Relations The complaint concerns the landlord’s handling of: A request for adaptations to the property. The related complaint. 28 Jun 2023 Maladministration Wandle Housing Association Limited (202123253) Case 202123253 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of outstanding repairs. The landlord’s handling of the complaint. 27 Jun 2023 Maladministration Aster Group Limited (202201448) Case 202201448 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about: The allocation of a neighbouring property. Anti-social behaviour … 27 Jun 2023 Maladministration Brighton and Hove City Council (202012680) Case 202012680 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports in relation to repairs. 27 Jun 2023 Maladministration Clarion Housing Association Limited (202202320) Case 202202320 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of issues with the communal lighting and garden. This … 27 Jun 2023 Maladministration Hyde Housing Association Limited (202109935) Case 202109935 · Financial This complaint is about the landlord’s response to: the resident’s service charge queries. The landlord’s handling of the associated complaint. 27 Jun 2023 Maladministration Islington Council (202217733) Case 202217733 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of noise nuisance; the landlord’s handling of reports that … 27 Jun 2023 Maladministration London Borough of Ealing (202121301) Case 202121301 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs to the kitchen worktop, an electrical socket, … 27 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202207961) Case 202207961 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns about the delay in providing the resident with a … 27 Jun 2023 Maladministration Longhurst Group Limited (202222192) Case 202222192 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports of his noisy dripping bath taps and shower, and … 27 Jun 2023 Maladministration Peabody Trust (202007657) Case 202007657 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s property following damage caused by flooding. This Service … 26 Jun 2023 Maladministration Estuary Housing Association Limited (202209474) Case 202209474 · Estate Management The complaint is about the landlord’s handling of the: Resident’s reports of a leak in the underground car park. Associated … 26 Jun 2023 Maladministration Harlow District Council (202204857) Case 202204857 · Managing Relations The complaint is about the landlord’s handling of leaks in the resident’s property. The Ombudsman has also investigated the landlord’s … 26 Jun 2023 Maladministration Inquilab Housing Association Limited (202115670) Case 202115670 · Managing Relations REPORT COMPLAINT 202115670 Inquilab Housing Association Limited 26 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Jun 2023 Maladministration Inquilab Housing Association Limited (202125616) Case 202125616 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of mould in her bathroom. The landlord’s complaint handling. 26 Jun 2023 Maladministration Joseph Rowntree Housing Trust (202213814) Case 202213814 · Financial The complaint concerns how the landlord handled a rechargeable repair to replace a thermostat in the resident’s property. 26 Jun 2023 Maladministration Lewisham Council (202120967) Case 202120967 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling. 26 Jun 2023 Maladministration London Borough of Redbridge (202212305) Case 202212305 · Managing Relations The complaint concerns: How the landlord handled the resident's reports of outstanding repair issues, including damp and mould in their … 26 Jun 2023 Maladministration Magenta Living (202220432) Case 202220432 · Managing Relations The complaint is about: The landlord's handling of the resident's reports of mice infestation. The landlord’s associated complaint handling. 26 Jun 2023 Maladministration Notting Hill Genesis (NHG) (202208938) Case 202208938 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The residents report of domestic noise from the neighbour’s property. The record … 26 Jun 2023 Maladministration Sage Housing Limited (202209226) Case 202209226 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damage to the roof at her property. The … 26 Jun 2023 Maladministration Selwood Housing Society Limited (202121603) Case 202121603 · Managing Relations REPORT COMPLAINT 202121603 Selwood Housing Society Limited 26 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Jun 2023 Maladministration Six Town Housing Limited (202112523) Case 202112523 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the ASB reports about the resident’s neighbour. The landlord’s visit to the … 26 Jun 2023 Maladministration Southern Housing Group Limited (202218376) Case 202218376 · Information and data management This complaint is about the landlord’s: Response to the resident’s reports of: mould boiler issues Complaint handling; Record keeping.