Gateshead Metropolitan Borough Council (202128113)
This complaint is about the landlord’s handling of the resident’s reports of water ingress at his property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Hyde Housing Association Limited (202203800)
This complaint is about the landlord’s handling of: Water leaks into the resident’s flat. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202110637)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) about a neighbour, following issue of tenancy warnings. The landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202219573)
The complaint is about the landlord’s: Handling of reports of a faulty smoke ventilation system. Handling of reports of a faulty relay system. Complaint handling.
Ocean Housing Limited (202318909)
The complaint is about the landlord’s: Handling of the resident’s reports concerning antisocial behaviour. Complaint handling.
Southwark Council (202120712)
The complaint is about the landlord's handling of reports of antisocial behaviour (ASB) about a neighbour, and its response to counter reports received about the resident. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
Wandle Housing Association Limited (202223139)
REPORT COMPLAINT 202223139 Wandle Housing Association Limited 28 November 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Orbit Group Limited (202225435)
The complaint is about the landlord’s handling of: The resident’s report of leaks, blockages, and drainage issues Repairs to the boiler. Damp and mould in the bathroom. The complaint.
Royal Borough of Kensington and Chelsea (202120447)
The complaint is about the landlord’s handling of the resident's: Requests for major works information. Concerns about workmanship quality.
Southern Housing Group Limited (202117230)
The complaint is about the landlord’s handling of: The residents reports of water ingress into the property. The associated remedial works. This Service has also considered the landlord’s complaint handling.
Wandle Housing Association Limited (202124591)
The complaint is about: The landlord’s handling of the condition of the resident’s new home. The landlord's refusal to carry out work to the bathroom. The Ombudsman has also considered the landlord’s complaint handling in this case.
Guinness Trust (202221101)
The complaint is about the landlord’s response to the resident’s reports of damp and mould and the associated repairs.
Orbit Group Limited (202223344)
The complaint is about the landlord’s response to the resident's reports of damp, mould and outstanding repairs. This report will also look at the landlord’s: Complaint handling; Record keeping.
Camden Council (202208606)
The complaint is about the landlord’s response to the resident’s reports of leaks from the property above.
Lambeth Council (202115517)
The complaint is about the landlord’s: Response to the resident’s concerns in relation to paying service charges for services not being provided or not being provided to a satisfactory level related to: CCTV monitoring and footage request; Cleaning, window cleaning and ground maintenance of the estate; Major works. Response to …
A2Dominion Housing Group Limited (202201426)
The complaint is about the landlord’s handling of the resident’s concerns about the communal cleaning service.
Housing Solutions (202120691)
The complaint is about the landlord's handling of repairs to a defective heating and hot water system. The Service has also considered the landlord’s complaint handling.
Paragon Asra Housing Limited (202216637)
The complaint is about: The landlord’s handling of planned works to refurbish the resident’s bathroom and the resident’s reports of damage. The Ombudsman has considered the landlord’s complaint handling.
The Guinness Partnership Limited (202212916)
The complaint is about; The landlord’s handling of a leak in the resident’s property. The landlord’s handling of the associated complaint.
Westward Housing Group Limited (202113399)
The complaint is about the landlord’s: handling of repairs to the resident’s property (flooring, hot water tank and stopcock). response to the resident’s concerns about the conduct of its contractor. complaint handling.
Birmingham City Council (202210771)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and racial abuse. The Ombudsman has also considered the landlord’s complaint handling.
GreenSquareAccord Limited (202229698)
This is about the landlord’s handing of: Remedial works at the property. The landlord’s communication about the resident’s proposed temporary and permanent moves. The associated complaint.
A2Dominion Housing Group Limited (202223460)
The complaint is about the landlord’s response to the resident’s reports of water hammer noise.
Stoke-on-Trent City Council (202216660)
The complaint is about the landlord's handling of the resident’s reports of cracks appearing in the walls of the property. This investigation has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202208784)
The complaint is about: The landlord's response to reports of a leak from the resident's toilet. The landlord's handling of the resident's reports of a leak from the property above. The Ombudsman has also investigated the landlord’s complaint handling.
Housing For Women (202113495)
The complaint is about the landlord’s response to the resident’s service charge enquiries. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Barking and Dagenham (202206884)
The complaint is about the landlord’s: Handling of repairs to fix a leaking roof. Complaints handling. Knowledge and information management.
Metropolitan Thames Valley Housing (MTV) (202216051)
The complaint is about the landlord’s handling of: The bathroom repair works carried out by the landlord’s contractor and the conduct of its operative. The associated complaint. Reported damage to flooring caused by the contractor’s operative.
Islington Council (202217372)
The complaint is about: The landlord’s handling of repairs to a faulty centrifugal fan. The landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202115891)
This complaint is about the landlord’s: Response to the resident’s report of a flood; Handling of a related decant; Handling of heating issues in the resident’s temporary accommodation; Handling of the resident’s rehousing requests from October 2021; Response to the resident’s vulnerabilities, health, and welfare concerns; Complaint handling.
London & Quadrant Housing Trust (L&Q) (202121703)
The complaint is about the landlord’s handling of the resident’s report of antisocial behaviour (ASB) in October 2021. The Ombudsman has also considered: Record keeping. Complaint handling.
Lewisham Council (202124493)
The complaint is about the landlord's handling of repairs to: The guttering. The roof leak.
Silva Homes Limited (202205197)
The complaint is about the landlord’s handling of The resident’s reports of damp and mould within the property. The associated complaint.
Lambeth Council (202203297)
The complaint is about: The landlord’s handling of various repairs to the property. The landlord’s complaint handling.
Optivo (now Southern Housing) (202229415)
The complaint is about the landlord’s handling of essential works to remove and control mould in the property This Service has also considered the landlord’s complaint handling and record keeping.
Wigan Metropolitan Borough Council (202126740)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated formal complaint.
Birmingham City Council (202204579)
The complaint is about the landlord’s handling of repairs reported by the resident about a leak, and subsequent damp and mould.
GreenSquareAccord Limited (202214873)
REPORT COMPLAINT 202214873 GreenSquareAccord Limited 9 November 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Southern Housing (202200062)
The complaint is about the landlord’s handling of: Repairs to the communal entrance door. The associated complaint.
Southwark Council (202210187)
The complaint is about the landlord’s handling of the resident’s: Reports of disrepair issues causing pest infestations including rats, mice and tropical ants. Reports of antisocial behaviour by other residents involving fly tipping and incorrect rubbish disposal attracting pests. Report of a fire in the bin close to her property. …
Birmingham City Council (202112335)
The complaint is about: The landlord’s handling of reports of antisocial behaviour (ASB) from the resident. The landlord’s handling of reports of antisocial behaviour (ASB) made against the resident. The landlord’s complaint handling.
Jigsaw Homes Group Limited (202220957)
The complaint is about the landlord’s handling of the reported condition of the property and rubbish being left in the gardens following the resident’s mutual exchange.
Wandle Housing Association Limited (202223775)
The complaint is about the landlord’s response to the resident’s reports of repairs to the communal front door and entry system.
GreenSquareAccord Limited (202302675)
This complaint is about the landlord's handling of the collection of the residents rent in advance and the rent arrears. The landlord’s complaint handling has also been investigated.
Hackney Council (202212255)
The complaint is regarding the landlord’s handling of: Repair issues in the property including a leak, hole in a bedroom wall and damp and mould. A request for a rent rebate following an alleged overpayment. This investigation has also considered the landlord’s handling of the complaint.
Harlow District Council (202222989)
The complaint is about: The landlord’s handling of an ongoing roof leak into the resident’s property. The landlord’s handling of the associated complaint.
Hyde Housing Association Limited (202210353)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour by her neighbour. Complaint handling.
Lambeth Council (202202383)
The complaint is about the landlord's handling of reports of leaks, damp, mould and water damage in the property. The Ombudsman has also considered the landlord’s record keeping.
Sovereign Housing Association Limited (202220067)
The complaint is about the landlord’s handling of reports of a roof leak, damp and mould and damaged belongings at the property. The landlord’s complaint handling has also been investigated.
The Guinness Partnership Limited (202225901)
The complaint is about: The landlord’s handling of repairs related to damp and mould reports. The landlord’s handling of repairs to an external wall and gates. The landlord’s handling of the resident’s complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)