Midland Heart Limited (202316809)
This complaint is about the landlord’s handling of repairs, pest control, and damp and mould at the resident’s property. We have also considered the landlord’s handling of the resident’s complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
A2Dominion Housing Group Limited (202303699)
The complaint is about the landlord’s handling of the resident’s reports of a leak to her property. We have also looked at the landlord’s handling of the resident’s complaint.
A2Dominion Housing Group Limited (202451673)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
One Housing Group Limited (202452263)
The complaint is about the landlord’s handling of reports of faults with the communal lift.
Paragon Asra Housing Limited (202445075)
The complaint is about the landlord’s handling of the resident’s reports of a leak, damp, mould, and associated work including a bathroom light and kitchen floor. We have also considered the landlord’s handling of: The resident’s request to be rehoused. The complaint.
The Industrial Dwellings Society (1885) Limited (202342019)
The complaint is about the landlord’s response to the resident’s concerns about issues with the plumbing in the property.
The Riverside Group Limited (202416108)
The complaint is about the landlord’s handling of the resident’s concerns about grounds maintenance at his housing estate.
Walsall Housing Group Limited (202445292)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Clarion Housing Association Limited (202438074)
The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues. associated complaint.
Home Group Limited (202405842)
The complaint is about the landlord’s: Response to the resident’s reports about damp and mould in his property. Complaint handling.
Hyde Housing Association Limited (202420990)
The complaint is about the landlord’s handling of the resident’s request for information about public access through her garden. We have also considered the landlord’s handling of the resident’s complaint.
One Manchester Limited (202329265)
The complaint is about the landlord’s handling of: The resident’s reports about the condition of her kitchen. The resident’s reports about graffiti.
The Riverside Group Limited (202338208)
The complaint is about the landlord’s handling of the resident’s reports of garden flooding. The landlord’s handling of the complaint has also been considered.
Yorkshire Housing Limited (202404784)
The complaint is about how the landlord handled the resident’s reports of damp and mould.
Bolton at Home Limited (202402454)
The complaint is about the landlord’s handling of cladding repairs and its response to a request for compensation relating to heating costs.
Paragon Asra Housing Limited (202300437)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
The Riverside Group Limited (202337061)
The complaint is about the landlord’s handling of: repairs it committed to completing in a previous complaint. the resident’s associated complaint.
Clarion Housing Association Limited (202424751)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal entry fire doors. Reports of repairs to the intercom system. Concerns regarding staff conduct. We have also considered the landlord’s handling of the associated: Complaint. Record keeping.
Home Group Limited (202441523)
The complaint is about the landlord’s handling of the resident’s concerns about communal defects including loss of heating and hot water and roof leaks. We have also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202422217)
The complaint is about the landlord’s handling of: the resident’s reports of damage to garden furniture by contractors and a garden theft the associated complaint
Richmond Housing Partnership Limited (202421923)
The complaint is about the landlord’s handling of: The resident’s requests for an inspection of the external brickwork. The resident’s complaint.
Salix Homes Limited (202338063)
The complaint is about the landlord’s handling of the: Resident’s concerns about vehicles obstructing emergency access to the block. Associated complaints.
The Guinness Partnership Limited (202338277)
The complaint is about the landlord's handling of the resident's reports of: A water leak in the kitchen. Broken gates.
The Guinness Partnership Limited (202340208)
The complaint is about the landlord’s handling of the resident’s reports of: Leaks, damp and mould. Water ingress into the electric fuse box.
One Vision Housing Limited (202437467)
The complaint is about the landlord’s handling of the resident’s reports of black specks in the hot water system at the property.
Origin Housing Limited (202445269)
The complaint is about the landlord’s handling of: A leak into the property. The damage caused to the property from the leaks.
Vivid Housing Limited (202421917)
The complaint is about the landlord's handling of the resident’s reports about repairs and pest access.
Wandle Housing Association Limited (202430750)
The resident’s complaint is about the landlord’s handling of repairs to the bathroom. We have also considered the landlord’s handling of the associated complaint.
Rochdale Boroughwide Housing Limited (202339589)
REPORT COMPLAINT 202339589 Rochdale Boroughwide Housing Limited 17 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
TBG Open Door Limited (202451000)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202219860)
The complaint is about the landlord’s handling of: Repairs in the property prior to letting. Repairs in the property after letting. Rehousing the resident. We also considered the associated complaint handling.
Clarion Housing Association Limited (202427244)
The complaint is about the landlord’s: Handling of the resident’s reports of bed bugs at the property. Complaint handling.
Clarion Housing Association Limited (202430240)
The complaint is about the landlord’s handling of the resident’s: rehousing requests. associated complaint.
Paragon Asra Housing Limited (202422993)
The complaint is about the landlord’s handling of the resident’s: Reports of fly-tipping and waste in communal areas, and communication with the resident. Complaint.
The Guinness Partnership Limited (202340094)
The complaint is about the landlord’s handling of: the condition of the resident’s property on let and the handling of the linked repairs the resident’s report of a dog attack
Vivid Housing Limited (202400024)
REPORT COMPLAINT 202400024 Vivid Housing Limited 12 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
A2Dominion Housing Group Limited (202450029)
The complaint is about the landlord's handling of the resident’s: Reports of noise nuisance from a neighbouring gym. Service charge queries.
bpha Limited (202417102)
The complaint is about the landlord’s handling of a repair to the patio door of the resident’s home. We have also looked at the landlord’s handling of the resident’s complaint.
ForHousing Limited (202415730)
The complaint is about the landlord’s: Response to the resident’s concerns about the standard of its repairs to her property. Complaint handling.
Paragon Asra Housing Limited (202448549)
The complaint is about the landlord’s response to the resident’s reports of: damp and mould at the property. anti-social behaviour (ASB) from her neighbour. The Ombudsman has also investigated the landlord’s handling of the complaint.
Places for People Group Limited (202328891)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Handling of the associated complaint.
GreenSquareAccord Limited (202453111)
The complaint is about the landlord’s handing of damp in the property and associated repairs.
Irwell Valley Housing Association Limited (202425825)
The complaint is about the landlord’s: Response to the resident’s concerns about a management transfer between properties A and B, including communal security. Complaint handling.
Vivid Housing Limited (202336673)
The complaint is about the landlord’s handling of the resident’s: Reports about the frequency of grounds maintenance. Associated complaint.
Believe Housing Limited (202414128)
The complaint concerns the landlord's handling of: The resident’s reports of antisocial behaviour (ASB). The related complaint.
Southway Housing Trust (Manchester) Limited (202445554)
The complaint is about the landlord’s handling of: the resident’s reports about damp and mould, and subsequent repairs. the complaint.
The Riverside Group Limited (202416907)
The complaint is about the landlord’s response to the resident’s reports of: The lack of servicing to the stairlift in the property. The conflicting advice by its contractors regarding the safety of the stairlift.
Curo Places Limited (202449268)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202422113)
The complaint is about the landlord’s response to the resident’s reports of outstanding repairs. This report has also considered the landlord’s complaint handling.
Jigsaw Homes Group Limited (202345927)
The complaint is about the landlord’s handling of the resident’s reports of issues with low water pressure and hot water at the property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)