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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,594 of 16,595 decisions matching "limited"

Decisions

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10 Jul 2025 Maladministration Yorkshire Housing Limited (202343268) Case 202343268 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the front door and to address gaps around the bedroom … 8 Jul 2025 Maladministration GreenSquareAccord Limited (202438382) Case 202438382 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and associated repairs. 8 Jul 2025 Maladministration Soha Housing Limited (202407710) Case 202407710 · Responsive repairs/activity The complaint is about the landlord’s handling of its decision to remove a timber conservatory from the property. 7 Jul 2025 Maladministration GreenSquareAccord Limited (202442055) Case 202442055 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 7 Jul 2025 Maladministration Midland Heart Limited (202321623) Case 202321623 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and harassment from his neighbour … 4 Jul 2025 Maladministration Clarion Housing Association Limited (202340358) Case 202340358 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about the structural safety of the property. We have … 4 Jul 2025 Maladministration The Riverside Group Limited (202331042) Case 202331042 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a leak and related damage to his belongings. … 3 Jul 2025 Maladministration Moat Homes Limited (202428185) Case 202428185 · Responsive repairs/activity The complaint is about the landlord’s handling of bathroom repairs. 3 Jul 2025 Maladministration Plus Dane Housing Limited (202414110) Case 202414110 · Managing Relations The resident’s complaint is about the landlord’s handling of: Repairs to a bedroom radiator. Damp and mould, and the associated … 3 Jul 2025 Maladministration Sapphire Independent Housing Limited (202317469) Case 202317469 · Abbeyfield The complaint is about the landlord’s handling of the resident’s reports of a fly and maggot infestation in the property … 2 Jul 2025 Maladministration Hyde Housing Association Limited (202309718) Case 202309718 · Responsive repairs/activity The complaint is about the landlord's handling of the resident’s reports about repairs to the windows. 2 Jul 2025 Maladministration Orbit Housing Association Limited (202427014) Case 202427014 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the … 2 Jul 2025 Maladministration Paragon Asra Housing Limited (202318065) Case 202318065 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Pests in his property and communal areas of … 1 Jul 2025 Maladministration Vico Homes Limited (202326893) Case 202326893 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about staff conduct. 30 Jun 2025 Maladministration A2Dominion Housing Group Limited (202317836) Case 202317836 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of a roof leak in the building . We … 30 Jun 2025 Maladministration A2Dominion Housing Group Limited (202404259) Case 202404259 · Managing Relations The complaint is about the landlord’s handling of the: Resident’s reports of damp and mould in the property. Associated complaints. 30 Jun 2025 Maladministration Accent Housing Limited (202324191) Case 202324191 · Managing Relations The resident’s complaint is about the landlord’s handling of her: Reports of damp and mould and subsequent repairs. Reports of … 30 Jun 2025 Maladministration Midland Heart Limited (202435994) Case 202435994 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when she moved … 30 Jun 2025 Maladministration Paragon Asra Housing Limited (202326748) Case 202326748 · Managing Relations The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also taken the decision … 30 Jun 2025 Maladministration Platform Housing Group Limited (202303557) Case 202303557 · Managing Relations The resident’s complaint is about the landlord's handling of: Reports of no hot water. Leaks. Damp and mould. This service … 27 Jun 2025 Maladministration Clarion Housing Association Limited (202422759) Case 202422759 · Responsive repairs/activity The complaint is about the landlord’s response to a damp and mould problem and related repairs. 27 Jun 2025 Maladministration Clarion Housing Association Limited (202432103) Case 202432103 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 27 Jun 2025 Maladministration ForHousing Limited (202425263) Case 202425263 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs relating to damp and mould. 27 Jun 2025 Maladministration Golding Homes Limited (202430186) Case 202430186 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint and her … 27 Jun 2025 Maladministration Plus Dane Housing Limited (202346784) Case 202346784 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of smell in the property. 27 Jun 2025 Maladministration The Guinness Partnership Limited (202435422) Case 202435422 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a mice infestation in the property. Associated complaint. 27 Jun 2025 Maladministration Torus62 Limited (202402467) Case 202402467 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp, and repairs. The landlord’s handling of the … 26 Jun 2025 Maladministration Cobalt Housing Limited (202323944) Case 202323944 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and repairs in the bathroom. The Ombudsman … 26 Jun 2025 Maladministration Rochdale Boroughwide Housing Limited (202411980) Case 202411980 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 25 Jun 2025 Maladministration A2Dominion Housing Group Limited (202417347) Case 202417347 · Information and data management The complaint is about the landlord’s response to the resident’s concerns about: Heating throughout the property. Smells and contaminated water … 25 Jun 2025 Maladministration Abri Group Limited (202440608) Case 202440608 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the associated remedial repairs. 25 Jun 2025 Maladministration Hexagon Housing Association Limited (202303959) Case 202303959 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the drainage in the wet room. Repairs to the garden … 25 Jun 2025 Maladministration Islington and Shoreditch Housing Association Limited (202424686) Case 202424686 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a leak into her property. The Ombudsman has … 25 Jun 2025 Maladministration Mosscare St. Vincent’s Housing Group Limited (202324247) Case 202324247 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: damp and mould in the property. window repairs. … 25 Jun 2025 Maladministration Origin Housing Limited (202423067) Case 202423067 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of excessive cold in the property due to a … 25 Jun 2025 Maladministration Stonewater Limited (202323135) Case 202323135 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about the standard of its ground maintenance service. The … 25 Jun 2025 Maladministration The Riverside Group Limited (202318844) Case 202318844 · Financial The complaint is about the landlord’s response to the resident’s concerns regarding: Planned upgrade work to his kitchen. Damage to … 25 Jun 2025 Maladministration Your Housing Group Limited (202304570) Case 202304570 · Financial The complaint is about the landlord’s handling of the resident’s reports of: 24 Jun 2025 Maladministration Cobalt Housing Limited (202113543) Case 202113543 · Financial The complaint is about the landlord’s handling of the resident’s: Concerns about his service charge. Request for information. The Ombudsman … 24 Jun 2025 Maladministration Hexagon Housing Association Limited (202427054) Case 202427054 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 24 Jun 2025 Maladministration Soha Housing Limited (202334993) Case 202334993 · Responsive repairs/activity This complaint is about the landlord’s response to the resident’s complaint about its handling of repairs and request for compensation … 23 Jun 2025 Maladministration Golding Homes Limited (202334981) Case 202334981 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 23 Jun 2025 Maladministration The Riverside Group Limited (202331736) Case 202331736 · Managing Relations The complaint is about the landlord’s response to: The resident’s request for insulation. The associated complaint. 23 Jun 2025 Maladministration Thrive Homes Limited (202324757) Case 202324757 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: Repairs to the communal door entry system to the resident’s block. The … 20 Jun 2025 Maladministration A2Dominion Housing Group Limited (202324568) Case 202324568 · Responsive repairs/activity The complaint is about the landlord’s handling of concerns about inadequate wall insulation. 20 Jun 2025 Maladministration Citizen Housing Group Limited (202427458) Case 202427458 · Financial The complaint is about the landlord’s response to the resident’s request for compensation for damaged possessions. 20 Jun 2025 Maladministration Clarion Housing Association Limited (202306492) Case 202306492 · Managing Relations The complaint is about the landlord’s handling of the resident’s concern that the cavity wall insulation had collapsed, resulting in … 20 Jun 2025 Maladministration Karbon Homes Limited (202234018) Case 202234018 · Managing Relations The complaint is about the landlord’s response to the resident’s: concerns about the property being cold. complaint. 20 Jun 2025 Maladministration Karbon Homes Limited (202329045) Case 202329045 · Financial The complaint is about the landlord’s response to the resident’s reports that its heating system impacted his energy bills. The … 20 Jun 2025 Maladministration Moat Homes Limited (202320833) Case 202320833 · Moving/Buying/Selling Home The complaint is about the landlord's handling of the resident's move to her current property.