Aster Group Limited (202320973)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s handling of the complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Gentoo Group Limited (202331096)
The resident’s complaint is about the landlord’s response to reports of damp and mould in a bedroom located over an external alleyway.
Mosscare St. Vincent’s Housing Group Limited (202343475)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of a leak. The Ombudsman will also investigate the landlord’s knowledge and information management.
Gentoo Group Limited (202204407)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and the associated transfer request.
Your Housing Group Limited (202310534)
The complaint is about the landlord’s handling of: Damp and mould, including the presence of woodlice and garden flooding. Window, guttering and an extractor fan repair. Shower and sink drainage problems and shower adaptations. Cold in the bathroom. The Ombudsman has also considered the landlord’s record keeping and complaint handling.
One Housing Group Limited (202301094)
This complaint is about the landlord’s handling of the resident's reports of lack of heating and hot water. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202324654)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould at the property. The resident’s requests to be rehoused.
Longhurst Group Limited (202312373)
The complaint is about the landlord’s handling of the resident’s reports that: his garden was overgrown with weeds. the bedroom radiators were not producing enough heat. The Ombudsman has also investigated the landlord’s: complaint handling. record keeping.
The Riverside Group Limited (202330396)
The complaint is about the landlord’s: Handling of the resident’s reports about the condition of the property on letting. Response to requests for a range of repairs. Handling of no heating or hot water and the boiler repair. Response to reports of damp and mould. Understanding of the resident’s vulnerabilities. …
Aster Group Limited (202309418)
The complaint is about the landlord’s response to the resident’s reports of noise from his neighbour.
Sovereign Network Group (202204683)
The complaint is about the landlord’s handling of repairs to a leak which caused damage to the resident’s ceiling. The Ombudsman has also considered the landlord’s complaints handling.
One Housing Group Limited (202229903)
The complaint is about: The landlord’s response to the resident’s reports of ongoing leaks from the flat above. The landlord’s handling of the resident’s complaint.
The Riverside Group Limited (202312828)
The complaint is about the landlord’s handling of the resident’s concerns about the levels of dust and noise from demolition works and her request for compensation.
The Riverside Group Limited (202301822)
The complaint is about the landlord’s response to the resident’s reports of repair issues in her property.
The Riverside Group Limited (202303723)
The complaint is about the landlord’s handling of the resident’s concerns about a collapsed boundary wall. The Ombudsman will also consider the landlord’s complaint handling.
A2Dominion Housing Group Limited (202233103)
The complaint is about the landlord’s handling of repairs to the communal lift which resulted in the resident being temporarily moved a number of times. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
One Housing Group Limited (202312620)
The complaint is about the landlord’s handling of the resident’s reports of leaks.
Platform Housing Group Limited (202345356)
The complaint is about the landlord’s handling of the resident’s: Request to repair his windows. Reports of damp and mould. Request to replace his storage heater. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202318447)
The complaint is about the landlord’s handling of the resident’s reports of repairs to her property’s windows.
Longhurst Group Limited (202347088)
The complaint is about the landlord’s response to the resident’s: reports of damp, mould and the repair of the kitchen cupboards within her property. associated complaint.
A2Dominion Housing Group Limited (202308664)
The complaint is about the landlord’s response to the resident’s service charge queries. The Ombudsman has also considered the landlord’s complaint handling.
The Riverside Group Limited (202314741)
The complaint is about the landlord’s response to the resident’s application for alternative accommodation. The Ombudsman has also considered the landlord’s complaint handling.
Gentoo Group Limited (202305971)
The complaint is about the landlord’s handling of the resident’s reports of repairs to his windows due to draughts.
The Riverside Group Limited (202304958)
The complaint is about the landlord’s handling of the resident’s reports of multiple leaks and subsequent claim for compensation.
Abri Group Limited (202201157)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
Bromford Housing Group Limited (202337217)
REPORT COMPLAINT 202337217 Bromford Housing Group Limited 1 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
A2Dominion Housing Group Limited (202304843)
The complaint is about the landlord’s response to the resident’s: Request for repairs to her: Rear garden. Front door. Electrics. Concerns about her rent arrears. Allegation of theft. Kitchen and bathroom refurbishment. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202313599)
The complaint is about the landlord's handling of the resident’s reports about leaks.
One Housing Group Limited (202228081)
The complaint is about the landlord’s: Handling of the resident’s concerns about delays in its provision of her finalised service charge accounts. Response to the resident’s concerns about the standard of services provided under the service charge agreement. Handling of the associated complaint.
One Housing Group Limited (202229776)
The resident’s complaint is about the landlord’s: Response to her reports of a leak in the property; Handling of the associated complaint.
Orbit Group Limited (202302138)
This complaint is about the landlord’s: Handling of its concerns about clutter in the resident’s home. Response to the resident’s complaint about the cost and efficiency of his heating system.
Platform Housing Group Limited (202312100)
The complaint is about the landlord’s handling of: A refit of the resident’s kitchen. A refit of the resident's bathroom. Reports of damaged and missing items. The Ombudsman has also investigated the landlord’s: Record keeping. Complaint handling.
A2Dominion Housing Group Limited (202324629)
The complaint is about the landlord's handling of the resident’s request for an urgent transfer and the landlord’s assessment of the resident’s housing need. The Ombudsman has also considered:
Orbit Group Limited (202302222)
The complaint is about the landlord’s response to the resident’s: Reports of a damaged fence. Complaint.
Orbit Group Limited (202303607)
The complaint is about the landlord’s handling of upstairs floor repairs. The Ombudsman has also considered the landlord’s complaint handling.
Places for People Group Limited (202207907)
The complaint is about the landlord’s handling of the resident’s reports of Hate Crime and anti-social behaviour (ASB).
Futures Housing Group Limited (202302990)
The complaint is about the landlord’s handling of a leak at the resident’s property. The Ombudsman has also investigated the landlord’s: Record keeping. Complaint handling.
The Riverside Group Limited (202330781)
The complaint is about the landlord’s handling of: Reports of rats in the property. The associated complaint.
Longhurst Group Limited (202216088)
The complaint is about the landlord’s handling of: Repairs at the property. The felling of a tree. This Service has also investigated the landlord’s complaint handling.
Southern Housing (202302554)
REPORT COMPLAINT 202302554 Southern Housing Group Limited 16 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
A2Dominion Housing Group Limited (202216861)
The complaint is about the landlord’s handling of repairs to the resident’s bedroom window. The Ombudsman has also considered the landlord’s complaint handling.
Wandle Housing Association Limited (202313860)
The complaint is about the landlord’s handling of: The cleaning and repairs in the common areas of the resident’s building. Reports about anti-social behaviour (ASB). The resident’s request for details about their service charges. Requests about how it meets its obligations to test electrical, gas, and fire safety equipment. Actions …
One Housing Group Limited (202328323)
The landlord’s handling of reports of leaks in the property.
Aster Group Limited (202300109)
The complaint is about the landlord’s administration of the resident’s service charge for the maintenance and repair of adaptations.
A2Dominion Housing Group Limited (202232693)
The complaint is about the landlord’s handling of: The resident’s queries about service charges. The resident’s complaint.
Anchor Hanover Group (202306635)
The complaint is about the landlord’s handling: of the resident’s reported issues about: a rodent infestation. his bay window repair. food being thrown within the external communal areas. an interference with his parcel delivery. of the resident’s decision to decline to meet with it and its subsequent request to access …
Aster Group Limited (202327751)
The resident’s complaint is about the landlord’s handling of: Mould in her shower room. Her request for a management transfer.
A2Dominion Housing Group Limited (202215451)
The complaint is about the landlord’s handling of the resident’s enquiries about the service charges associated with the property. The Ombudsman has also considered the landlord’s handling of the formal complaint.
One Housing Group Limited (202234703)
The complaint is about the landlord’s handling of reports of no heating and hot water in the property.
The Riverside Group Limited (202310549)
The complaint concerns the landlord’s handling of the resident’s reporting of safety concerns with the rear steps of the property. This report has also considered the landlord’s complaints handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)