Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "group" × Outcome: Maladministration ×

Showing 838 of 16,595 decisions matching "group"

Decisions

Most recent first
28 Jun 2024 Maladministration Orbit Group Limited (202313968) Case 202313968 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s request to purchase her property through Right to Acquire (RTA). … 28 Jun 2024 Maladministration Paradigm Housing Group Limited (202311872) Case 202311872 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s requests for a neighbouring property to be soundproofed. 27 Jun 2024 Maladministration Aster Group Limited (202233003) Case 202233003 · Financial The complaint is about the landlord’s response to the resident’s concerns about a service charge for door entry system maintenance. 27 Jun 2024 Maladministration Orbit Group Limited (202231176) Case 202231176 · Managing Relations The complaint is about the landlord’s handling of: Damp and Mould in the resident’s property. Heating and repairs in the … 27 Jun 2024 Maladministration Southern Housing Group Limited (202301490) Case 202301490 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of kitchen repairs related to pest control issues. Request … 27 Jun 2024 Maladministration Sovereign Network Group (202306221) Case 202306221 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of repairs to the garden. The resident’s reports of … 26 Jun 2024 Maladministration Longhurst Group Limited (202319059) Case 202319059 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould and associated repairs at the resident’s property. … 26 Jun 2024 Maladministration Southern Housing Group Limited (202221863) Case 202221863 · Managing Relations The landlord’s handling of the resident’s reports of heat loss from the property. This Service has also considered the landlord’s … 25 Jun 2024 Maladministration Abri Group Limited (202230579) Case 202230579 · Financial The complaint is about the landlord’s handling of the resident’s reports of other residents leaving bulk refuse in the communal … 24 Jun 2024 Maladministration A2Dominion Housing Group Limited (202305109) Case 202305109 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of damp in the property, including her concerns that … 22 Jun 2024 Maladministration Orbit Group Limited (202210269) Case 202210269 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about repair issues in her property. 21 Jun 2024 Maladministration Your Housing Group Limited (202304306) Case 202304306 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s toilet. 20 Jun 2024 Maladministration Gentoo Group Limited (202314560) Case 202314560 · Managing Relations The complaint is about: The condition of the property when it was let to the resident. The landlord's handling of … 20 Jun 2024 Maladministration Places for People Group Limited (202324737) Case 202324737 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 19 Jun 2024 Maladministration Bromford Housing Group Limited (202231843) Case 202231843 · Old Property Condition migrated-2025 The complaint concerns the landlord’s: Handling of the resident’s reports of a defective roof. Handling of the related complaint. 18 Jun 2024 Maladministration Abri Group Limited (202227515) Case 202227515 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about the condition of the garden. The resident’s complaint. 13 Jun 2024 Maladministration Places for People Group Limited (202209106) Case 202209106 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of the property being excessively cold. 4 Jun 2024 Maladministration Longhurst Group Limited (202233419) Case 202233419 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of defects and a door repair. Associated formal complaint. 3 Jun 2024 Maladministration Places for People Group Limited (202321467) Case 202321467 · Managing Relations REPORT COMPLAINT 202321467 Places for People Group Limited 3 June 2024 Our approach The Housing Ombudsman’s approach to investigating and … 31 May 2024 Maladministration Home Group Limited (202302337) Case 202302337 · Estate Management The complaint is about the landlord’s handling of the resident’s: concerns about its administration of the service charge accounts; concerns … 31 May 2024 Maladministration Orbit Group Limited (202224036) Case 202224036 · Financial The complaint is about the landlord’s handling of the resident’s concern that her communal electricity charge included the cost of … 30 May 2024 Maladministration Grand Union Housing Group Limited (202301029) Case 202301029 · Managing Relations The complaint is about the landlord's handling of: Repairs to the resident’s boiler, a leak from a pipe, and damage … 29 May 2024 Maladministration A2Dominion Housing Group Limited (202307731) Case 202307731 · Managing Relations The complaint is about the landlord’s handling of reports of an ongoing leak and unresolved damp and mould. The report … 29 May 2024 Maladministration Southern Housing Group Limited (202328032) Case 202328032 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's: Reports of antisocial behaviour (ASB) and noise: Complaint. 28 May 2024 Maladministration Your Housing Limited (202233522) Case 202233522 · Managing Relations REPORT COMPLAINT 202233522 Your Housing Group Limited 28 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 May 2024 Maladministration Anchor Hanover Group (202232424) Case 202232424 · Financial The complaint is about the landlord's handling of the resident’s concerns that his service charge includes communal heating costs. 24 May 2024 Maladministration Longhurst Group Limited (202230008) Case 202230008 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the kitchen. The landlord’s response to reports of damp and … 23 May 2024 Maladministration East Midlands Housing Group Limited (202313586) Case 202313586 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Service has also considered … 23 May 2024 Maladministration The Riverside Group Limited (202304865) Case 202304865 · Old Complaints Handling categories REPORT COMPLAINT 202304865 The Riverside Group Limited 23 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 21 May 2024 Maladministration Places for People Group Limited (202300466) Case 202300466 · Managing Relations The resident’s complaint is about: The landlord’s handling of reports of damp and mould at her property. The landlord’s handling … 16 May 2024 Maladministration Orbit Group Limited (202229374) Case 202229374 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of bathroom works and subsequent complaint. The landlord’s handling of a bathroom door … 2 May 2024 Maladministration Longhurst Group Limited (202224549) Case 202224549 · Estate Management The complaint concerns the landlord’s handling of: The resident’s request for an allocated disabled parking space. The related complaint. 30 Apr 2024 Maladministration East Midlands Housing Group Limited (202228179) Case 202228179 · Estate Management The complaint is about the landlord’s handling of the resident’s concern that the original chain-linked boundary fence separating his and … 30 Apr 2024 Maladministration Longhurst Group Limited (202200148) Case 202200148 · Managing Relations The complaint is about the landlord's handling of: The resident’s reports of damp, mould and leaks from the landing window … 30 Apr 2024 Maladministration Southern Housing Group Limited (202230319) Case 202230319 · Managing Relations The resident’s complaint is about: The landlord's response to the resident’s reports of: Noise from a water pump. Repairs to … 30 Apr 2024 Maladministration The Riverside Group Limited (202232510) Case 202232510 · Information and data management The complaint is about the landlord’s: response to the resident’s report that she had been burgled, and the level of … 26 Apr 2024 Maladministration Walsall Housing Group Limited (202309975) Case 202309975 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for adaptations to the property. The Ombudsman will also … 24 Apr 2024 Maladministration Longhurst Group Limited (202303682) Case 202303682 · Estate Management This complaint is about the landlord’s response to the resident’s concerns about the standard of the grounds maintenance service at … 24 Apr 2024 Maladministration Settle Group (202221163) Case 202221163 · Estate Management The complaint is about the landlord’s handling of structural repairs to the resident’s property, and claimed financial losses incurred by … 24 Apr 2024 Maladministration Settle Group (202234776) Case 202234776 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about damp and mould. Complaint handing. 22 Apr 2024 Maladministration A2Dominion Housing Group Limited (202122223) Case 202122223 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Decisions to issue the resident … 17 Apr 2024 Maladministration One Housing Group Limited (202227166) Case 202227166 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance. The landlord’s complaint handling. 17 Apr 2024 Maladministration The Riverside Group Limited (202312134) Case 202312134 · Managing Relations The complaint is about the landlord’s handling of the resident’s requests for repairs to a rear boundary wall. The Ombudsman … 12 Apr 2024 Maladministration Home Group Limited (202214508) Case 202214508 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to a garden fence. 5 Apr 2024 Maladministration Gentoo Group Limited (202229870) Case 202229870 · Managing Relations The complaint is about the landlord’s: Handling of reports of leaks from the resident’s kitchen sink. Complaint handling. 28 Mar 2024 Maladministration A2Dominion Housing Group Limited (202219705) Case 202219705 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by her neighbours. Associated formal … 28 Mar 2024 Maladministration A2Dominion Housing Group Limited (202227136) Case 202227136 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of drainage issues. This Service has also considered the … 28 Mar 2024 Maladministration Bromford Housing Group Limited (202210934) Case 202210934 · Managing Relations The complaint is about: The landlord’s response to the resident’s: Reports of damp and mould. Request for non-damp and mould … 28 Mar 2024 Maladministration Southern Housing Group Limited (202219974) Case 202219974 · Information and data management The complaint is about: The landlords handling of the residents reports of her issues with the heating system and the … 27 Mar 2024 Maladministration One Housing Group Limited (202204745) Case 202204745 · Managing Relations The resident’s complaint was about: The landlord's response to the resident's reports of water ingress into his flat from a …