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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "council" × Outcome: Maladministration ×

Showing 1,706 of 16,595 decisions matching "council"

Decisions

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24 Feb 2025 Maladministration Colchester City Council (202232634) Case 202232634 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of multiple repairs to his home. 24 Feb 2025 Maladministration Islington Council (202228839) Case 202228839 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of noise transference from the property above. Complaint handling. 24 Feb 2025 Maladministration Lewisham Council (202319211) Case 202319211 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of a leak. The Ombudsman has also considered the landlord’s handling … 24 Feb 2025 Maladministration Southwark Council (202403907) Case 202403907 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: reimbursement payments to the resident for running costs associated with its dehumidifier. … 21 Feb 2025 Maladministration Sandwell Metropolitan Borough Council (202400656) Case 202400656 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB) about the resident’s neighbour. The Ombudsman has … 21 Feb 2025 Maladministration Swindon Borough Council (202302293) Case 202302293 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns that the central heating system was defective, which had … 20 Feb 2025 Maladministration Leeds City Council (202324820) Case 202324820 · Information and data management REPORT COMPLAINT 202324820 Leeds City Council 20 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 19 Feb 2025 Maladministration Welwyn Hatfield Borough Council (202218237) Case 202218237 · Old Property Condition categories This complaint is about the landlord's handling of the resident’s request for compensation after it plumbed his toilet into a … 19 Feb 2025 Maladministration Welwyn Hatfield Borough Council (202334065) Case 202334065 · Old Complaints Handling categories The complaint is about the landlord’s handling of: record keeping. damp and mould at the resident’s property. the resident’s complaint. 18 Feb 2025 Maladministration City of Doncaster Council (202339564) Case 202339564 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s concerns regarding works required to the windows in the property. … 18 Feb 2025 Maladministration Waltham Forest Council (202331257) Case 202331257 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a bird in the chimney and chimney repairs. 17 Feb 2025 Maladministration Birmingham City Council (202207893) Case 202207893 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB) about the resident. 17 Feb 2025 Maladministration Birmingham City Council (202228085) Case 202228085 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports that a roof access gate caused noise nuisance. Complaint … 17 Feb 2025 Maladministration Lewisham Council (202342342) Case 202342342 · Old Property Condition categories The complaint is about the landlord’s handling of reports of leaks, flooding and associated repairs. 13 Feb 2025 Maladministration Harlow District Council (202312434) Case 202312434 · Old Complaints Handling categories The complaint is about the landlord’s response to the residents reports of leaks from her wet room. The Ombudsman has … 13 Feb 2025 Maladministration Sheffield City Council (202218226) Case 202218226 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of repairs to the resident’s kitchen. Response to the resident's reports of a … 13 Feb 2025 Maladministration Westminster City Council (202319436) Case 202319436 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s: Reports of a repair required to the ventilation system. Reports … 12 Feb 2025 Maladministration Haringey London Borough Council (202211631) Case 202211631 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident's reports of a leaking toilet and bath, causing damage to … 12 Feb 2025 Maladministration Kirklees Council (202408595) Case 202408595 · Old Complaints Handling categories The complaint is about the landlord’s handling of: roof repairs. window repairs. damp and mould. The Ombudsman has also considered … 11 Feb 2025 Maladministration Camden Council (202320145) Case 202320145 · Information and data management The complaint is about: The landlord’s handling of major works to the communal area. The landlord’s record keeping. 10 Feb 2025 Maladministration Southampton City Council (202306049) Case 202306049 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of defects to the property causing damp and mould. … 5 Feb 2025 Maladministration Camden Council (202315806) Case 202315806 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: concerns about damp and mould works completed before moving into … 31 Jan 2025 Maladministration Birmingham City Council (202408574) Case 202408574 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: a leak. mould in her home. The Ombudsman … 31 Jan 2025 Maladministration Brentwood Borough Council (202315073) Case 202315073 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 31 Jan 2025 Maladministration Bristol City Council (202307720) Case 202307720 · Estate Management The complaint is about the landlord’s response to the resident’s request for information regarding her energy usage and billing. The … 31 Jan 2025 Maladministration Camden Council (202339236) Case 202339236 · ASB/Abuse/Nuisance REPORT COMPLAINT 202339236 Camden Council 31 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 31 Jan 2025 Maladministration Camden Council (202401811) Case 202401811 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of roof repairs and the associated internal damage, damp, … 31 Jan 2025 Maladministration Hammersmith and Fulham Council (202407684) Case 202407684 · Information and data management The complaint is about the landlord’s handling of the resident’s reported roof and kitchen light repairs. The Ombudsman has also … 31 Jan 2025 Maladministration Harlow District Council (202319949) Case 202319949 · Old Property Condition categories The complaint is about the landlord’s response to the resident about the property condition and her repairs reports. 31 Jan 2025 Maladministration Tandridge District Council (202310711) Case 202310711 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s request for permission to remove a bathroom cupboard in his … 30 Jan 2025 Maladministration Broxtowe Borough Council (202408760) Case 202408760 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of: Defective storage heaters. Damp and mould. 30 Jan 2025 Maladministration Camden Council (202417239) Case 202417239 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of repairs to the resident’s property. Handling of damp and mould. The Ombudsman … 30 Jan 2025 Maladministration Gateshead Metropolitan Borough Council (202222194) Case 202222194 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of: Roof repairs. Damp and mould. Electrical repairs. 30 Jan 2025 Maladministration Havering Council (202220864) Case 202220864 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s mutual exchange. The Ombudsman has also considered the landlord’s complaint … 30 Jan 2025 Maladministration Lambeth Council (202346141) Case 202346141 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Roof repair. Complaint handling. 30 Jan 2025 Maladministration Norwich City Council (202315609) Case 202315609 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Damp and mould reports. The resident’s complaint. 30 Jan 2025 Maladministration Southwark Council (202304415) Case 202304415 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of a leak from the toilet. Concerns about staff … 29 Jan 2025 Maladministration Brighton and Hove City Council (202307465) Case 202307465 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of multiple leaks resulting in damage to the property. … 29 Jan 2025 Maladministration Haringey London Borough Council (202233543) Case 202233543 · Local Authority / ALMO or TMO The complaint is about the landlords handling of: The resident’s reports that its records incorrectly showed that her property had … 29 Jan 2025 Maladministration Mid Suffolk District Council (202338776) Case 202338776 · Old Complaints Handling categories REPORT COMPLAINT 202338776 Mid Suffolk District Council 29 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 28 Jan 2025 Maladministration Lewes District Council (202329611) Case 202329611 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A leak and damp and mould at the resident’s property. The associated … 28 Jan 2025 Maladministration Manchester City Council (202315682) Case 202315682 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident's concerns about the communication of its fire safety policy particularly … 28 Jan 2025 Maladministration Newark and Sherwood District Council (202404742) Case 202404742 · Old Complaints Handling categories The complaint is about the landlord’s handling and response to the resident’s reports of damp and mould. The Ombudsman has … 27 Jan 2025 Maladministration Stevenage Borough Council (202342284) Case 202342284 · Information and data management The complaint is about the resident’s reports of damp, mould and water ingress. The Ombudsman has also considered the landlord’s: … 27 Jan 2025 Maladministration Westminster City Council (202233439) Case 202233439 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about noise issues from a neighbouring property. The Ombudsman … 24 Jan 2025 Maladministration Leeds City Council (202340244) Case 202340244 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports of a chemical smell entering her property. The landlord’s … 23 Jan 2025 Maladministration City of Westminster Council (202404101) Case 202404101 · Old Property Condition categories This complaint is about the landlord’s handling of reports of water ingress at the property. 23 Jan 2025 Maladministration Sheffield City Council (202403208) Case 202403208 · Old Complaints Handling categories The complaint is about the landlord’s handling of damp and mould, and concerns about the structural safety of the property. … 22 Jan 2025 Maladministration Haringey London Borough Council (202228446) Case 202228446 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding: The implementation of the current mowing and maintenance … 22 Jan 2025 Maladministration Southwark Council (202311558) Case 202311558 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s request: For noise monitoring equipment to be installed. To be …