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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "association" × Outcome: Maladministration ×

Showing 1,235 of 16,595 decisions matching "association"

Decisions

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23 Sep 2025 Maladministration Clarion Housing Association Limited (202438074) Case 202438074 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues. associated complaint. 23 Sep 2025 Maladministration Hyde Housing Association Limited (202420990) Case 202420990 · Estate Management The complaint is about the landlord’s handling of the resident’s request for information about public access through her garden. We … 23 Sep 2025 Maladministration Sanctuary Housing Association (202500351) Case 202500351 · Responsive repairs/activity The resident has complained about the landlord’s response to the resident’s reports of damp and mould. 19 Sep 2025 Maladministration Clarion Housing Association Limited (202424751) Case 202424751 · Information and data management The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal entry fire doors. Reports … 19 Sep 2025 Maladministration Hyde Housing Association Limited (202422217) Case 202422217 · Estate Management The complaint is about the landlord’s handling of: the resident’s reports of damage to garden furniture by contractors and a … 18 Sep 2025 Maladministration Wandle Housing Association Limited (202430750) Case 202430750 · Managing Relations The resident’s complaint is about the landlord’s handling of repairs to the bathroom. We have also considered the landlord’s handling … 17 Sep 2025 Maladministration Sanctuary Housing Association (202338653) Case 202338653 · Managing Relations The complaint is about the landlord’s handling of: The information given as part of the resident’s application for housing. The … 16 Sep 2025 Maladministration Sanctuary Housing Association (202422260) Case 202422260 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for repairs to the rear garden fence. Associated complaint. 15 Sep 2025 Maladministration Clarion Housing Association Limited (202219860) Case 202219860 · Managing Relations The complaint is about the landlord’s handling of: Repairs in the property prior to letting. Repairs in the property after … 15 Sep 2025 Maladministration Clarion Housing Association Limited (202427244) Case 202427244 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of bed bugs at the property. Complaint handling. 12 Sep 2025 Maladministration Clarion Housing Association Limited (202430240) Case 202430240 · Managing Relations The complaint is about the landlord’s handling of the resident’s: rehousing requests. associated complaint. 10 Sep 2025 Maladministration Irwell Valley Housing Association Limited (202425825) Case 202425825 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about a management transfer between properties A and B, … 8 Sep 2025 Maladministration Sanctuary Housing Association (202344107) Case 202344107 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s request to repair or replace her windows and doors. 5 Sep 2025 Maladministration Hyde Housing Association Limited (202422113) Case 202422113 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of outstanding repairs. This report has also considered the … 4 Sep 2025 Maladministration Clarion Housing Association Limited (202328170) Case 202328170 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and the associated request for … 2 Sep 2025 Maladministration Hexagon Housing Association Limited (202425750) Case 202425750 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of: Damp, mould and associated repairs. Soundproofing in the property. A home … 29 Aug 2025 Maladministration Clarion Housing Association Limited (202416025) Case 202416025 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of: Damage to the garden steps. Subsidence in the … 29 Aug 2025 Maladministration Great Places Housing Association (202325078) Case 202325078 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of defects in a new build property. 28 Aug 2025 Maladministration Clarion Housing Association Limited (202420892) Case 202420892 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of flooding in his property. 28 Aug 2025 Maladministration Rooftop Housing Association Limited (202441313) Case 202441313 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould, and associated repairs. Request for compensation … 27 Aug 2025 Maladministration Together Housing Association Limited (202416577) Case 202416577 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), including its response to … 22 Aug 2025 Maladministration Clarion Housing Association Limited (202415814) Case 202415814 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the standard and frequency of cleaning in communal … 22 Aug 2025 Maladministration Sanctuary Housing Association (202447372) Case 202447372 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of faulty hot water cylinder. 21 Aug 2025 Maladministration Clarion Housing Association Limited (202422247) Case 202422247 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise. The Ombudsman has also investigated the landlord’s … 19 Aug 2025 Maladministration Sanctuary Housing Association (202447306) Case 202447306 · Managing Relations The complaint is about the landlord’s response to the leaseholder’s request: To replace the guttering, fascia, soffits and gable end. … 13 Aug 2025 Maladministration Orbit Housing Association Limited (202420907) Case 202420907 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the communal washing machines. 13 Aug 2025 Maladministration Sanctuary Housing Association (202447865) Case 202447865 · Responsive repairs/activity The complaint is about: The landlord’s handling of the resident’s reports of damp in her property. The landlord’s complaint handling. 4 Aug 2025 Maladministration Hyde Housing Association Limited (202418882) Case 202418882 · Information and data management The complaint is about the resident’s reports of water ingress, damp and mould, and associated outstanding repairs. This report has … 31 Jul 2025 Maladministration Orbit Housing Association Limited (202442458) Case 202442458 · Managing Relations The resident’s complaint is about the landlord’s handling of a request for an accessible external pathway. The Ombudsman is also … 31 Jul 2025 Maladministration Sanctuary Housing Association (202428716) Case 202428716 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 31 Jul 2025 Maladministration Together Housing Association Limited (202317601) Case 202317601 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance from her neighbour. complaint. 31 Jul 2025 Maladministration Together Housing Association Limited (202422693) Case 202422693 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of: Concerns about the roof. Damp and mould and … 30 Jul 2025 Maladministration Gateway Housing Association Limited (202445270) Case 202445270 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak. 30 Jul 2025 Maladministration Great Places Housing Association (202448198) Case 202448198 · Managing Relations The complaint is about the landlord’s handling of radiator repairs at the property. We have also investigated the landlord’s complaint … 30 Jul 2025 Maladministration Hyde Housing Association Limited (202328142) Case 202328142 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s footpath. The associated complaint. 30 Jul 2025 Maladministration Sanctuary Housing Association (202451429) Case 202451429 · Managing Relations The complaint is about the landlord’s handling of outstanding repairs affecting: Guttering, drains, and roof tiling. Heating. The kitchen. The … 29 Jul 2025 Maladministration Greenoak Housing Association Limited (202422658) Case 202422658 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of damp and mould in the property. 28 Jul 2025 Maladministration Sanctuary Housing Association (202302230) Case 202302230 · Health and Safety (inc. building safety) The resident’s complaint was about the landlord's response to the resident's reports about her water system and water quality. 25 Jul 2025 Maladministration Habinteg Housing Association Limited (202302620) Case 202302620 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs. 25 Jul 2025 Maladministration Irwell Valley Housing Association Limited (202337179) Case 202337179 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of leaks and resultant damage to personal belongings. The … 25 Jul 2025 Maladministration Irwell Valley Housing Association Limited (202418074) Case 202418074 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports concerning the standard of grounds maintenance in communal areas. … 24 Jul 2025 Maladministration Clarion Housing Association Limited (202424212) Case 202424212 · Managing Relations The complaint is about the landlord’s handling of various repairs at the property including to the windows, doors, extractor fan, … 24 Jul 2025 Maladministration Sanctuary Housing Association (202326314) Case 202326314 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the … 24 Jul 2025 Maladministration Sanctuary Housing Association (202447232) Case 202447232 · Responsive repairs/activity This complaint is about the landlord’s response to: A leak from a toilet and the damage caused by this. The … 22 Jul 2025 Maladministration Wandle Housing Association Limited (202451140) Case 202451140 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: The resident’s reports of subsidence, including a sloping floor. Guttering repairs. The … 17 Jul 2025 Maladministration Hightown Housing Association Limited (202434525) Case 202434525 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for a management move. … 14 Jul 2025 Maladministration Sanctuary Housing Association (202431769) Case 202431769 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Complaint. 11 Jul 2025 Maladministration Clarion Housing Association Limited (202425093) Case 202425093 · Information and data management The complaint is about the landlord's response to the resident's reports of broken communal entrance doors and associated antisocial behaviour … 4 Jul 2025 Maladministration Clarion Housing Association Limited (202340358) Case 202340358 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about the structural safety of the property. We have … 2 Jul 2025 Maladministration Hyde Housing Association Limited (202309718) Case 202309718 · Responsive repairs/activity The complaint is about the landlord's handling of the resident’s reports about repairs to the windows.