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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "council" × Outcome: Maladministration ×

Showing 1,706 of 16,595 decisions matching "council"

Decisions

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20 Mar 2026 Maladministration West Northamptonshire Council (202529663) Case 202529663 · Managing Relations Decision Case ID 202529663 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy … 10 Mar 2026 Maladministration Lancaster City Council (202302122) Case 202302122 · Local Authority / ALMO or TMO Decision Case ID 202302122 Decision type Investigation Landlord Lancaster City Council Landlord type Local Authority / ALMO or TMO Occupancy … 10 Mar 2026 Maladministration Southampton City Council (202520155) Case 202520155 · Local Authority / ALMO or TMO Decision Case ID 202450615 and 202520155 Decision type Investigation Landlord Southampton City Council Landlord type Local Authority / ALMO or … 9 Mar 2026 Maladministration Bury Metropolitan Borough Council (202433636) Case 202433636 · Local Authority / ALMO or TMO The stage 2 response was not aligned with the landlord’s complaints policy. It was dismissive and lacked empathy. 9 Mar 2026 Maladministration Cheshire West and Chester Council (202329111) Case 202329111 · Local Authority / ALMO or TMO Decision Case ID 202329111 Decision type Investigation Landlord Cheshire West and Chester Council Landlord type Local Authority / ALMO or … 5 Mar 2026 Maladministration London Borough of Camden Council (202405037) Case 202405037 · Local Authority / ALMO or TMO Decision Case ID 202405037 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 27 Feb 2026 Maladministration London Borough of Camden Council (202516776) Case 202516776 · Local Authority / ALMO or TMO Decision Case ID 202516776 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 27 Feb 2026 Maladministration London Borough of Camden Council (202527094) Case 202527094 · Local Authority / ALMO or TMO Decision Case ID 202527094 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Secure Tenancy … 26 Feb 2026 Maladministration City of Lincoln Council (202527811) Case 202527811 · Local Authority / ALMO or TMO Decision Case ID 202527811 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority / ALMO or TMO … 26 Feb 2026 Maladministration Kirklees Metropolitan Borough Council (202316664) Case 202316664 · Local Authority / ALMO or TMO Decision Case ID 202316664 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date … 26 Feb 2026 Maladministration Southwark Council (202425084) Case 202425084 · Local Authority / ALMO or TMO Decision Case ID 202425084 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 25 Feb 2026 Maladministration Hinckley and Bosworth Borough Council (202421861) Case 202421861 · Local Authority / ALMO or TMO Decision Case ID 202421861 Decision type Investigation Landlord Hinckley and Bosworth Borough Council Landlord type Local Authority / ALMO or … 24 Feb 2026 Maladministration Bristol City Council (202324241) Case 202324241 · Local Authority / ALMO or TMO Decision Case ID 202324241 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 … 23 Feb 2026 Maladministration Norwich City Council (202421241) Case 202421241 · Local Authority / ALMO or TMO Decision Case ID 202421241 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy … 20 Feb 2026 Maladministration Basildon Borough Council (202335067) Case 202335067 · Local Authority / ALMO or TMO Decision Case ID 202335067 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 19 Feb 2026 Maladministration London Borough of Camden Council (202320005) Case 202320005 · Local Authority / ALMO or TMO Decision Case ID 202320005 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 19 Feb 2026 Maladministration Sandwell Metropolitan Borough Council (202408415) Case 202408415 · Local Authority / ALMO or TMO Decision Case ID 202408415 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 18 Feb 2026 Maladministration Southwark Council (202503168) Case 202503168 · Local Authority / ALMO or TMO Please Decision Case ID 202503168 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy … 16 Feb 2026 Maladministration Eastbourne Borough Council (202418573) Case 202418573 · Local Authority / ALMO or TMO Decision Case ID 202418573 Decision type Investigation Landlord Eastbourne Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 16 Feb 2026 Maladministration Gateshead Metropolitan Borough Council (202424550) Case 202424550 · Local Authority / ALMO or TMO Decision Case ID 202424550 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 16 Feb 2026 Maladministration Sheffield City Council (202432792) Case 202432792 · Local Authority / ALMO or TMO Decision Case ID 202432792 Decision type Investigation Landlord Sheffield City Council Landlord type Local Authority Occupancy Secure Tenancy Date 16 … 13 Feb 2026 Maladministration Birmingham City Council (202526561) Case 202526561 · Local Authority / ALMO or TMO Decision Case ID 202526561 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 13 … 12 Feb 2026 Maladministration Birmingham City Council (202444007) Case 202444007 · Local Authority / ALMO or TMO Decision Case ID 202444007 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 10 Feb 2026 Maladministration Bristol City Council (202332077) Case 202332077 · Managing Relations Decision Case ID 202332077 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy … 10 Feb 2026 Maladministration Gateshead Metropolitan Borough Council (202523510) Case 202523510 · Local Authority / ALMO or TMO Decision Case ID 202523510 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 10 Feb 2026 Maladministration Southwark Council (202434183) Case 202434183 · Local Authority / ALMO or TMO Decision Case ID 202434183 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 9 Feb 2026 Maladministration Southampton City Council (202318910) Case 202318910 · Local Authority / ALMO or TMO Decision Case ID 202318910 Decision type Investigation Landlord Southampton City Council Landlord type Local Authority / ALMO or TMO Occupancy … 9 Feb 2026 Maladministration Southwark Council (202451019) Case 202451019 · Local Authority / ALMO or TMO Decision Case ID 202451019 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder … 9 Feb 2026 Maladministration Southwark Council (202451951) Case 202451951 · Managing Relations Decision Case ID 202451951 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 09 February … 6 Feb 2026 Maladministration Waverley Borough Council (202526088) Case 202526088 · Local Authority / ALMO or TMO Decision Case ID 202526088 Decision type Investigation Landlord Waverley Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 6 … 5 Feb 2026 Maladministration City of Lincoln Council (202448151) Case 202448151 · Local Authority / ALMO or TMO Decision Case ID 202448151 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority / ALMO or TMO … 2 Feb 2026 Maladministration London Borough of Camden Council (202513249) Case 202513249 · Local Authority / ALMO or TMO Decision Case ID 202513249 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 2 Feb 2026 Maladministration Sandwell Metropolitan Borough Council (202406753) Case 202406753 · Local Authority / ALMO or TMO Decision Case ID 202406753 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 30 Jan 2026 Maladministration London Borough of Camden Council (202522015) Case 202522015 · Managing Relations Decision Case ID 202522015 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 29 Jan 2026 Maladministration City of Westminster Council (202409414) Case 202409414 · Local Authority / ALMO or TMO Decision Case ID 202409414 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO … 28 Jan 2026 Maladministration East Devon District Council (202500373) Case 202500373 · Local Authority / ALMO or TMO Decision Case ID 202500373 Decision type Investigation Landlord East Devon District Council Landlord type Local Authority / ALMO or TMO … 27 Jan 2026 Maladministration City of Lincoln Council (202513116) Case 202513116 · Local Authority / ALMO or TMO Decision Case ID 202513116 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority / ALMO or TMO … 27 Jan 2026 Maladministration City of Westminster Council (202336425) Case 202336425 · Local Authority / ALMO or TMO Decision Case ID 202336425 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Flexible Tenancy Date … 26 Jan 2026 Maladministration Mansfield District Council (202527837) Case 202527837 · Local Authority / ALMO or TMO Decision Case ID 202527837 Decision type Investigation Landlord Mansfield District Council Landlord type Local Authority / ALMO or TMO Occupancy … 23 Jan 2026 Maladministration Basildon Borough Council (202519152) Case 202519152 · Local Authority / ALMO or TMO Decision Case ID 202519152 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 9 Jan 2026 Maladministration London Borough of Camden Council (202508589) Case 202508589 · Local Authority / ALMO or TMO Decision Case ID 202508589 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local authority Occupancy Leaseholder Date … 9 Jan 2026 Maladministration Norwich City Council (202439923) Case 202439923 · Local Authority / ALMO or TMO Decision Case ID 202439923 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy … 8 Jan 2026 Maladministration Chesterfield Borough Council (202434129) Case 202434129 · Local Authority / ALMO or TMO Decision Case ID 202434129 Decision type Investigation Landlord Chesterfield Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 7 Jan 2026 Maladministration North Tyneside Council (202450538) Case 202450538 · Managing Relations Decision Case ID 202450538 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy … 6 Jan 2026 Maladministration Brighton and Hove City Council (202337355) Case 202337355 · Local Authority / ALMO or TMO Decision Case ID 202337355 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or … 24 Dec 2025 Maladministration Manchester City Council (202423674) Case 202423674 · Local Authority / ALMO or TMO Decision Case ID 202423674 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 19 Dec 2025 Maladministration Gateshead Metropolitan Borough Council (202446983) Case 202446983 · Managing Relations Decision Case ID 202446983 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 19 Dec 2025 Maladministration Haringey London Borough Council (202440244) Case 202440244 · Local Authority / ALMO or TMO Decision Case ID 202440244 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 19 Dec 2025 Maladministration Leicester City Council (202401431) Case 202401431 · Responsive repairs/activity Decision Case ID 202401431 Decision type Investigation Landlord Leicester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 19 Dec 2025 Maladministration London Borough of Camden Council (202442504) Case 202442504 · Managing Relations Decision Case ID 202442504 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or …