Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202320809 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident complained to the landlord about overgrown weeds in […]
Decision Case ID 202505630 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 29 April 2026 Background The resident has complained about delays to repairs and […]
Decision Case ID 202344763 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 27 April 2026 Background The resident pays a variable service charge. The landlord sent […]
Decision Case ID 202419971 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 27 April 2026 Background The resident lives in a second floor flat with lift access and […]
Decision Case ID 202501088 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 April 2026 Background During February 2025 the landlord’s contractor asked the resident to […]
Decision Case ID 202345698 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 April 2026 Background The resident reported a broken shower in January 2024. She […]
Decision Case ID 202522150 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 26 March 2026 Background The resident applied to make internal alterations in his flat […]
Decision Case ID 202348294 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background The resident lives with her son in a ground floor […]
Decision Case ID 202405598 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 March 2026 Background The resident is unhappy with how the landlord responded to […]
Decision Case ID 202333693 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 March 2026 Background The resident lives in a home with an enclosed […]
Decision Case ID 202344221 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 February 2026 Background The lease requires the landlord to arrange buildings insurance and […]
Decision Case ID 202509357 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident complained that birds had returned to nest on […]
The landlord failed to respond within the timescales set out in its policy. It delayed substantially in escalating the resident’s complaint from January 2024. Its inaction led to a significant delay in the complaints process. It acknowledged there was a complaint handling failing, but it did not take consideration of …
Decision Case ID 202409621 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The resident complained, with the help of a representative, about […]
Decision Case ID 202317080 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident’s tenancy began in 1992. She lives in a […]
Decision Case ID 202505788 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a 3-bedroom house with her 3 adult […]
The landlord had not responded in line with its complaint policy of the Code.
Decision Case ID 202331108 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident lives in a 2-bedroom house. She has physical and […]
Decision Case ID 202341134 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 3-bed house with her 3 children. […]
Decision Case ID 202337556 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 16 October 2025 Background The resident lives in a 2-bedroom, second floor flat […]
Decision Case ID 202408862 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 October 2025 Background The resident lives in a 1-bedroom ground-floor flat. What the complaint […]
The complaint is about the landlord’s handling of the resident’s request for information about public access through her garden. We have also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of: the resident’s reports of damage to garden furniture by contractors and a garden theft the associated complaint
The complaint is about the landlord’s response to the resident’s reports of outstanding repairs. This report has also considered the landlord’s complaint handling.
The complaint is about the resident’s reports of water ingress, damp and mould, and associated outstanding repairs. This report has also assessed the landlord’s: complaint handling. record keeping.
The complaint is about the landlord’s handling of: Repairs to the resident’s footpath. The associated complaint.
The complaint is about the landlord's handling of the resident’s reports about repairs to the windows.
The complaint is about the landlord’s handling of a leak in the property and associated repairs.
The complaint is about the landlord’s handling of the resident’s reports of a leak in his property and the associated repairs.
The complaint is about the landlord’s handling of the balcony door repair. The Ombudsman has also looked at the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Repairs to the property following a fire. The associated complaint.
The complaint is about the landlord’s handling of: reports of a leak. reports of damp and mould.
The complaint is about the landlord’s handling of the resident’s service charge queries. The Ombudsman has also considered the landlord’s complaint handling.
The resident’s complaint is about the landlord’s handling of: Heating repairs. Flooring repairs. The associated complaint.
The complaint is about the landlord’s handling of: Repairs to: Pipework. Electrics. Reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Concerns about her rent account and payment plan. Associated complaint.
The landlord’s handling of the resident’s reports of anti social behaviour (ASB).
The complaint is about the landlord’s handling of: Repairs to the communal lift. The resident’s report of repairs within her property.
The complaint is about the landlords handling of: The resident’s reports of no hot water in the property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint.
The complaint is about the landlord’s handling of boiler repairs.
The complaint is about the landlord’s handling of the resident's concerns with the boiler and its subsequent offer of compensation.
The complaint is about the landlord’s handling of 6-monthly filter changes for a Positive Input Ventilation (PIV) unit in the resident’s property.
The complaint is about the landlord’s handling of a window repair. The Ombudsman has also considered the landlord’s complaint handling.
This complaint is about the landlord’s handling of the resident’s concerns about the balcony doors at her property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s reports about the conduct of its staff member. This Service has also considered the landlord’s handling of the complaint.
The complaint is about the landlord’s response to the resident’s report of a leak into the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Response to the resident’s reports of rodents in the property. Handling of the resident’s concerns about loft insulation. This investigation also considers the landlord’s record keeping and complaint handling.
The complaint is about the landlord’s handling of the resident’s report of a window repair. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s requests for front door and external canopy replacement, window, and internal decoration works.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |