Source · Prevention of Future Deaths
Myla Deviren
Ref: 2019-0311
Date: 24 Sep 2019
Coroner: Rosamund Rhodes-Kemp
Area: Cambridgeshire and Peterborough
Responses identified: 0 / 4
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NHS 111 and Out of Hours services lack mandatory annual training for staff on paediatric symptoms, sufficient specialist clinical review, and clear guidance to default to ambulance calls for sick children.
Date
24 Sep 2019
56-day deadline
19 Nov 2019
Responses identified
0 of 4
Coroner's concerns
NHS 111 and Out of Hours services lack mandatory annual training for staff on paediatric symptoms, sufficient specialist clinical review, and clear guidance to default to ambulance calls for sick children.
View full coroner's concerns
Children-particularly small infants do not present like adults when they are very unwell. Nor can they articulate their symptoms in a way that lends itself to prescribed pathway questions and answers and they are not in front of the staff handling the calls who therefore rely on parents for information.
Whilst since this event there have been steps to provide training of staff at 111 and Out of Hours services and NHS Digital have reworked the pathways to deal with multiplicity of symptoms there are still concerns re what further steps may be taken regrading cases involving children and infants. Evidence given at the Inquest was that about 20% of calls to both services relate to sick children. There should therefore be robust systems in place to prevent sick children going without potentially lifesaving treatment. Steps should include:
1. Mandatory annual training for all staff on recognising and interpreting signs and symptoms for all staff taking calls needs to be put in place.
2. A suitably qualified paediatric specialist clinician should be available to discuss or review such cases at all times.
3. The default position and precautionary advice should be-if in doubt call an ambulance.
Whilst since this event there have been steps to provide training of staff at 111 and Out of Hours services and NHS Digital have reworked the pathways to deal with multiplicity of symptoms there are still concerns re what further steps may be taken regrading cases involving children and infants. Evidence given at the Inquest was that about 20% of calls to both services relate to sick children. There should therefore be robust systems in place to prevent sick children going without potentially lifesaving treatment. Steps should include:
1. Mandatory annual training for all staff on recognising and interpreting signs and symptoms for all staff taking calls needs to be put in place.
2. A suitably qualified paediatric specialist clinician should be available to discuss or review such cases at all times.
3. The default position and precautionary advice should be-if in doubt call an ambulance.
Report sections
Investigation and inquest
On 28/08/2015 I commenced an investigation into the death of Myla DEVIREN aged 2. The investigation concluded at the end of the inquest on 19/07/2019. The conclusion of the inquest was:
1a Small intestinal infarction
1b Small Intestinal Volvulus
1c Congenital intestinal malrotation
II
1a Small intestinal infarction
1b Small Intestinal Volvulus
1c Congenital intestinal malrotation
II
Circumstances of the death
27th August 2017 Peterborough City Hospital Edith Cavell Campus Bretton Gate Peterborough
Myla Deviren (DOB 20.08.13). had congenital intestinal malrotation and developed a volvulus at approximately midnight on 26th August 2015. Her mother checked the NHS Symptom finder on line and the advice was to take her to A/E but she called 111 for advice.
04.06 The Health Assistant who took the call did not appreciate the significance of key symptoms due to multiplicity of symptoms described at the outset.
04.21 He passed the caller on a “ warm” transfer to the Clinical Adviser whose initial reaction on hearing that the symptoms included blue lips and breathlessness was to call an ambulance, ignored her instincts and took mum through a series of digital pathways re lesser symptoms. When directly asking re the breathlessness and mum put the phone close to her daughter enabling the Clinical Adviser to hear the rapid breathing herself the latter did not appreciate the significance of it and did not call an ambulance.
04.55 She did however pass the call to the Out Of Hours Nurse who decided that this was a case of gastroenteritis early in the call and did not appreciate the description of a child with worsening signs –she said herself that she should have sent Myla down to the GP on duty at the Out Of Hours Centre.
She did not do so. Instead she gave worsening advice and terminated the call.
Whilst the precise point at which Myla stopped breathing is not known it was sometime between when she was last seen alive approximately 06.00 and then found unresponsive at 08.00 on the 27th August 2015.
She was then taken by ambulance to Peterborough City Hospital where, despite attempts at Resuscitation, she did not recover a heartbeat and was pronounced dead at 08.53.
Post mortem revealed small bowel infarction from untreated small intestinal volvulus.
It is probable that with earlier transfer to hospital by ambulance and with appropriate treatment M D would have survived.
Myla Deviren (DOB 20.08.13). had congenital intestinal malrotation and developed a volvulus at approximately midnight on 26th August 2015. Her mother checked the NHS Symptom finder on line and the advice was to take her to A/E but she called 111 for advice.
04.06 The Health Assistant who took the call did not appreciate the significance of key symptoms due to multiplicity of symptoms described at the outset.
04.21 He passed the caller on a “ warm” transfer to the Clinical Adviser whose initial reaction on hearing that the symptoms included blue lips and breathlessness was to call an ambulance, ignored her instincts and took mum through a series of digital pathways re lesser symptoms. When directly asking re the breathlessness and mum put the phone close to her daughter enabling the Clinical Adviser to hear the rapid breathing herself the latter did not appreciate the significance of it and did not call an ambulance.
04.55 She did however pass the call to the Out Of Hours Nurse who decided that this was a case of gastroenteritis early in the call and did not appreciate the description of a child with worsening signs –she said herself that she should have sent Myla down to the GP on duty at the Out Of Hours Centre.
She did not do so. Instead she gave worsening advice and terminated the call.
Whilst the precise point at which Myla stopped breathing is not known it was sometime between when she was last seen alive approximately 06.00 and then found unresponsive at 08.00 on the 27th August 2015.
She was then taken by ambulance to Peterborough City Hospital where, despite attempts at Resuscitation, she did not recover a heartbeat and was pronounced dead at 08.53.
Post mortem revealed small bowel infarction from untreated small intestinal volvulus.
It is probable that with earlier transfer to hospital by ambulance and with appropriate treatment M D would have survived.
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Report details
- Reference
- 2019-0311
- Date of report
- 24 September 2019
- Coroner
- Rosamund Rhodes-Kemp
- Coroner area
- Cambridgeshire and Peterborough
Responses identified
Responses identified
0 of 4
4 responses not yet linked
Organisations named in PFD reports are normally expected to respond within 56 days. Deadline: 19 Nov 2019.
Sent to
- Herts Urgent care Limited
- NHS 111
- NHS Digital
- Public Health England