Source · Prevention of Future Deaths
Evelyn Swift
Ref: 2019-0354
Date: 29 Aug 2019
Coroner: Elizabeth Didcock
Area: Nottinghamshire
Responses identified: 0 / 1
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The medical group lacked safe procedures for triaging patients, allocating home visits, providing urgent clinical advice, documenting calls, and ensuring sufficient clinical capacity; they also lacked processes to review significant events and learn from them.
Date
29 Aug 2019
56-day deadline
14 Jan 2020 est.
Responses identified
0 of 1
Coroner's concerns
The medical group lacked safe procedures for triaging patients, allocating home visits, providing urgent clinical advice, documenting calls, and ensuring sufficient clinical capacity; they also lacked processes to review significant events and learn from them.
View full coroner's concerns
1. The Beechdale Medical Group did not have safe procedures in place to triage patients when they presented as unwell.
2. The Beechdale group did not have safe procedures in place for the allocation of homevisits.
3. The Beechdale group did not have an allocated clinician available each day that was accessible by the Practice team, and available to provide urgent clinical advice
4. The Beechdale Medical Group did not have safe processes in place to ensure that all calls from patients were documented, nor safe processes to ensure that contemporaneous notes made during a home visit were recorded on the patient record.
5. The Beechdale Group did not have sufficient clinical capacity to ensure safe clinical cover arrangements at each location where services are provided.
6. The Beechdale group did not have processes in place to review a significant event, such as a sudden death when there was Practice involvement on the day prior to the death, with no understanding of the need to review and learn as a Practice from such events.
2. The Beechdale group did not have safe procedures in place for the allocation of homevisits.
3. The Beechdale group did not have an allocated clinician available each day that was accessible by the Practice team, and available to provide urgent clinical advice
4. The Beechdale Medical Group did not have safe processes in place to ensure that all calls from patients were documented, nor safe processes to ensure that contemporaneous notes made during a home visit were recorded on the patient record.
5. The Beechdale Group did not have sufficient clinical capacity to ensure safe clinical cover arrangements at each location where services are provided.
6. The Beechdale group did not have processes in place to review a significant event, such as a sudden death when there was Practice involvement on the day prior to the death, with no understanding of the need to review and learn as a Practice from such events.
Report sections
Investigation and inquest
On the 8th January 2019, I commenced an investigation into the death of Evelyn Ann Swift. The investigation concluded at the end of the inquest on 15th August 2019. The conclusion of the inquest was a narrative conclusion as follows: Evelyn Ann Swift died at her home address in Nottingham, on 4th January 2019, at the age of seventy five, from pneumonia. She also had Ischaemic heart disease that made a contribution to her death. The assessment of her condition on the previous day was incomplete and underestimated the severity of her symptoms, such that a hospital admission was not arranged. This was a missed opportunity to arrange appropriate medical care. It is not possible to say whether or not she would have survived had she been admitted on 3rd January 2019.
Circumstances of the death
Mrs Swift (Ann) was known to have Chronic Obstructive Pulmonary Disease, and was on inhaler treatment. She became unwell over the few days prior to her death, and contacted the GP surgery on 3rd January 2019 to request a home visit. The home visit was not arranged until the evening of 3rd January 2019, by which time Ann had rung on five occasions, and was more unwell. The home visit was completed by a nurse from the Practice. She did not have the full information regarding Ann’s past medical history nor treatment, nor the knowledge that Ann had contacted the surgery frequently during the day. The clinical assessment made during the home visit was incomplete and the severity of her condition not recognised. She was not admitted to hospital and was found deceased the following morning at her home address.
Further detail regarding the circumstances of Ann’s death are described in the attached judgment.
Further detail regarding the circumstances of Ann’s death are described in the attached judgment.
Copies sent to
Care Quality Commission for their information
Inquest conclusion
Evelyn Ann Swift died at her home address in Nottingham, on 4th January 2019, at the age of seventy five, from pneumonia. She also had Ischaemic heart disease that made a contribution to her death. The assessment of her condition on the previous day was incomplete and underestimated the severity of her symptoms, such that a hospital admission was not arranged. This was a missed opportunity to arrange appropriate medical care. It is not possible to say whether or not she would have survived had she been admitted on 3rd January 2019.
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Report details
- Reference
- 2019-0354
- Date of report
- 29 August 2019
- Coroner
- Elizabeth Didcock
- Coroner area
- Nottinghamshire
Responses identified
Responses identified
0 of 1
1 response not yet linked
Organisations named in PFD reports are normally expected to respond within 56 days. Deadline: 14 Jan 2020 (estimated).
Sent to
- Beechdale Medical Group