Source · Select Committees · Public Accounts Committee
34th Report - Department for Business and Trade Annual Report and Accounts 2023-24
Public Accounts Committee
HC 818
Published 25 June 2025
Recommendations
5
Accepted
Provide the Committee with a written update on delayed annual accounts, including reasons and actions.
Recommendation
The restructuring process which created the Department left it insufficiently resourced to deliver its 2023–24 Annual Report and Accounts on a timely basis and unable to establish appropriate controls and processes across the 2023–24 financial year. The Department inherited limited …
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Government Response Summary
The government agrees to provide a written update if planned dates for laying accounts are missed, and confirms that the Annual Report and Accounts production is currently on target for September publication.
HM Treasury
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22
Accepted
Managing Public Money requires timely parliamentary notification of commitments and department agreed to notify committee.
Recommendation
Managing Public Money explains that whilst departments may make commitments to future expenditure without explicit parliamentary authority, Parliament should be notified of the existence of these commitments on a 31 DBT ARA 2023–24, p 154 32 Q 21 33 Correspondence …
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Government Response Summary
The government agrees with the recommendation and commits to formally notifying the Committee when the Letter of Comfort to the Post Office Limited is issued, with a target implementation date of Winter 2025.
HM Treasury
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Conclusions (25)
2
Conclusion
Accepted
Within the Overturned Convictions Scheme, there are a number of complex cases where claims have not yet been submitted, meaning ongoing delays in compensation for these individuals. The Overturned Convictions Scheme was set up to compensate those who had their convictions overturned by the courts. The scheme is separate from …
Government Response Summary
The government confirmed the Overturned Convictions scheme claims transferred to the Horizon Convictions Redress Scheme (HCRS), which will operate with case management processes and an independent panel including Dentons and Sir Gary Hickinbottom. Further guidance on these roles and the Alternative Dispute Resolution process will be published by the end of Summer 2025.
4
Conclusion
Accepted
The Department’s efforts to recover fraud losses incurred through the Bounce Back Loan Scheme have been largely unsuccessful, with only a small fraction of losses recovered to date, for which the Department is unable to confirm the value. The Department has estimated it will incur a total loss of at …
Government Response Summary
The government agrees and commits to writing to the Committee in one year to provide obtainable information on the Insolvency Service's performance in recovering fraud losses from the Bounce Back Loan Scheme. It did not address the request for NATIS audit findings.
1
Conclusion
Accepted
On the basis of its Annual Report and Accounts 2023–24, we took evidence from the Department for Business and Trade (the Department).1 We focused on the Horizon Compensation Schemes, Bounce Back Loan Scheme, and the preparation of its the Annual Report and Accounts.
Government Response Summary
The government commits to finalising letters for remaining Horizon Shortfall Scheme (HSS) claimants by September 2025, reviewing the recommended HSS closure date and responding by October 10, 2025. It also plans to write to all individuals eligible for the Horizon Convictions Redress Scheme (HCRS) who have not yet registered by the end of September 2025.
6
Conclusion
Accepted
For the 2023–24 external audit, the Comptroller & Auditor General (C&AG) recorded a qualified opinion on the Department’s accounts due to the Department being unable to obtain sufficient appropriate evidence that the value of provisions for the HSS and HCRS were free from material misstatement. This was due to the …
Government Response Summary
The government agrees with the committee's concern regarding the qualified audit opinion due to Horizon scheme provisions. It commits to finalizing HSS letters by September 2025, reviewing the HSS closure date recommendation by October 2025, and writing to unregistered HCRS individuals by September 2025 to encourage applications.
8
Conclusion
Accepted
For the Horizon Shortfall Scheme (HSS), the main uncertainty when calculating the overall settlement provision is regarding the volume of claimants. The Department told us that in order to establish the number of eligible claimants, the Post Office is writing to postmasters to make them aware of the Scheme and …
Government Response Summary
The government agrees with the committee's observations on the HSS and commits to finalizing letters to remaining eligible claimants by September 2025. It will also review the proposed HSS closure date by October 2025 and write to all unregistered HCRS individuals by September 2025 to encourage registration.
9
Conclusion
Accepted
For the HCRS, the Department told us that the uncertainty within this scheme relates to the value per claim, rather than the number of claimants. The Department told us that justice authorities (Ministry of Justice, Justice Directorate Scotland and the Department of Justice Northern Ireland) had issued letters to the …
Government Response Summary
The government agrees with the committee's implicit recommendation, setting an Autumn 2025 target. It will finalise letters for the Horizon Shortfall Scheme (HSS) by September 2025, review a recommended HSS closure date, and write to eligible HCRS individuals by end of September 2025 to encourage registration.
10
Conclusion
Accepted
The Department told us that it is confident the level of uncertainty over the number of potential claimants in HSS will reduce over the 2025–26 financial year. The uncertainty over the number of potential claimants within the HSS was a key reason for the C&AG’s qualification of the Annual Report …
Government Response Summary
The government agrees with the committee's implicit recommendation for reducing uncertainty in the redress schemes, setting an Autumn 2025 target. It will finalise letters for the Horizon Shortfall Scheme (HSS) by September 2025, review a recommended HSS closure date, and write to HCRS eligible individuals who haven't registered by end of September 2025 to encourage participation.
12
Conclusion
Accepted
Following feedback from scheme applicants and the Business and Trade Select Committee in its report published January 2025, the Department has agreed to take on direct responsibility for management of the OC Scheme from 3 June 2025.23 There is a 3-month transition period underway to ensure continuity of service and …
Government Response Summary
The government agrees with the committee's implicit recommendation, confirming that from June 3rd, 2025, the Overturned Convictions (OC) scheme claims transferred to the Department-delivered Horizon Convictions Redress Scheme (HCRS). The HCRS will apply the same principles, and further guidance on case management and alternative dispute resolution will be published by the end of Summer 2025.
13
Conclusion
Accepted
As part of the scheme administration, the Department told us it has employed Sir Gary Hickinbottom, a former judge, to hold case management hearings and work through areas of disagreement between claimants and the Post Office or Department. Sir Gary Hickinbottom has been praised by the Business and Trade Committee …
Government Response Summary
The government confirms Sir Gary Hickinbottom's continued role in case management within the new Horizon Convictions Redress Scheme (HCRS) and commits to publishing further guidance on his role and the Alternative Dispute Resolution process by the end of Summer 2025.
14
Conclusion
Accepted
According to the Department, there are 111 individuals eligible for financial redress through the OC scheme. As at 31 March 2025, 86 had submitted full and final claims, of which 69 had been paid, 1 had accepted an offer and was awaiting payment and a further 8 had received offers. …
Government Response Summary
The government agrees with the committee's report on the OC scheme's progress, confirming the OC scheme closed on June 3, 2025, with claims transferred to the HCRS under the same principles. It commits to publishing further guidance on the HCRS processes, Dentons' and Sir Gary Hickinbottom's roles, and alternative dispute resolution by the end of Summer 2025.
15
Conclusion
Accepted
The Department told us it is possible that claims may not be received for the remaining 25 eligible individuals until into 2026 due to the complexity of their cases. The Department hopes however that these 25 individuals will feel more comfortable in engaging in the process once it is no …
Government Response Summary
The government has transferred claims to the new Department-delivered Horizon Convictions Redress Scheme (HCRS) from June 2025, outlining enhanced case management processes and committing to publish further guidance by the end of Summer 2025 to address complex cases and improve claimant engagement.
16
Conclusion
Accepted
The Post Office is wholly owned by the Department, although the Department does not have responsibility for the day-to-day running of the Post Office. The Department supports the Post Office through the funding of all Horizon redress compensation schemes. However, this funding alone is insufficient to guarantee the financial stability …
Government Response Summary
The government commits to writing to the Committee in Autumn 2025, following the publication of the Treasury Minute, concerning the Post Office's financial stability and the ongoing reliance on the annual Letter of Support.
20
Conclusion
Accepted
The Department told us that it has confidence in the Post Office’s short- term liquidity, through the assurance provided by UKGI and that there is a longer-term question regarding the financial viability of the Post Office. The Department told us that it is looking at the policy objectives, the most …
Government Response Summary
The government commits to writing to the Committee in Autumn 2025, following the publication of the Treasury Minute, implying an update on the Post Office's long-term financial viability which the Department is actively addressing.
21
Conclusion
Accepted
The Department did not consider the Letter of Support to require separate notification to Parliament in line with the requirements of Managing Public Money on the basis of the following:35 • Issuing the Letter of Support is not outside of the Department’s normal course of business • The Department does …
Government Response Summary
The government commits to providing a formal notification to the Committee when the Letter of Comfort to the Post Office Limited is issued, with a target implementation date of Winter 2025.
25
Conclusion
Accepted
As at 31 March 2024, there remained 1.03 million loans outstanding, to a value of £17.8 billion.41 The Department estimates that total losses to the taxpayer due to fraud in the scheme will be at least £1.9 billion over its lifetime.42 For the purposes of fraud investigation, the Department grouped …
Government Response Summary
The government commits to providing key findings from the National Investigation Service (NATIS) audit, including recovery values, by August 2026 and information on the Insolvency Service's performance in recovering fraud losses by July 2026, addressing concerns about BBLS fraud investigations.
26
Conclusion
Accepted
The Department has estimated that total losses due to fraud on the BBLS will be at least £1.9 billion. This figure is the sum of losses on defaulted loans that lenders have reported as suspected fraud, and future losses estimated by the Department by applying its suspected fraud loss rate …
Government Response Summary
The government acknowledges the estimated £1.9 billion BBLS fraud losses and commits to providing key findings from the National Investigation Service (NATIS) audit by August 2026, along with information on the Insolvency Service's performance in recovering fraud losses by July 2026.
29
Conclusion
Accepted
The Department explained that it also outsources the most complex cases to a provider, to follow up on the most extreme and serious cases of fraud. These cases are complex and detailed, and take a while to appear as a recovery.47 The Department’s Annual Report and Accounts states that its …
Government Response Summary
The government commits to providing key findings from the National Investigation Service (NATIS) audit, including the value of recoveries, to the Committee by August 2026, and will provide an update on the Insolvency Service's performance in recovering fraud losses by July 2026.
33
Conclusion
Accepted
We wrote to the Department, following our evidence session on 7 April, to obtain greater clarity on the value of losses to fraud that have since been recovered. We specifically requested the value of losses recovered which were incurred due to suspected fraud within the BBLS. We requested that this …
Government Response Summary
The government acknowledges the Department's inability to confirm BBLS fraud recovery values and commits to providing key findings from the National Investigation Service (NATIS) audit by August 2026, and information on the Insolvency Service's performance in recovering fraud losses by July 2026.
34
Conclusion
Accepted
On 15 May 2025 the Minister for Services, Small Business and Exports issued a statement announcing that the Department will not renew the contract with NATIS, instead the Insolvency Service will take over the remaining casework.54 In the accompanying press release the Department confirmed that the decision to appoint NATIS …
Government Response Summary
The government agrees with the implicit recommendations. It commits to providing key findings from the NATIS audit by August 2026 and information on the Insolvency Service's performance in recovering fraud losses by July 2026.
40
Conclusion
Accepted
The Department said that the increased complexity of its accounts when compared to those of DIT was driven by balances moving across from BEIS.64 These balances had to be accounted for to a much higher level of precision due to the accounting concept of ‘materiality’. The materiality level set in …
Government Response Summary
The government agrees with the Committee's observation and confirms that Annual Report and Accounts production and audit are progressing well, on target for a September 2025 publication, and will inform the Committee if the deadline is at risk.
42
Conclusion
Accepted
The third reason given by the Department for delays to the completion of its 2023–24 accounts was the Post Office provisions. This was due to: the complexity in estimating the provision liabilities; the effort required to justify those estimates; and the need to ensure the alignment of estimates with the …
Government Response Summary
The government agrees with the committee's conclusion regarding the complexities of Post Office provisions delaying accounts. It commits to finalizing HSS letters by September 2025, reviewing the HSS closure date recommendation by October 2025, and writing to unregistered HCRS individuals by September 2025 to encourage applications.
43
Conclusion
Accepted
The Department stated that it has worked to bring forward the delivery of its 2024–25 accounts to September 2025, a four-month improvement in timeliness. To do so, the Department said it had performed a significant lessons-learned exercise alongside the National Audit Office and increased the capability and capacity of its …
Government Response Summary
The government agrees with the Committee's observation, stating that the Annual Report and Accounts production is on target for a September 2025 publication and commits to informing the Committee should this deadline be missed.
44
Conclusion
Accepted
Alongside producing a more complex set of accounts in a timely manner, the Machinery of Government change meant that the Department had to develop a new framework of governance, risk management and control for an organisation comprised of teams from the former DIT and BEIS. There was a further need …
Government Response Summary
The government acknowledges the challenges of developing new governance and control frameworks due to Machinery of Government changes, stating that Annual Report and Accounts production and audit are on target for September 2025 and committing to inform the Committee if this deadline is missed.
46
Conclusion
Accepted
The GIAA highlighted six themes which required action to strengthen controls: Machinery of Government Change; Capacity and Capability; Governance; Strategy and Business Planning; First Line of Defence; and 75 HM Treasury, DAO 03/24 Accounts Directions 2024–25, January 2025 76 Q 35 77 National Audit Office, Working together to achieve high …
Government Response Summary
The government agrees with the committee's implicit recommendation to address themes requiring action to strengthen controls, setting a September 2025 target date for the Annual Report and Accounts publication, which it states is progressing well and on target.
47
Conclusion
Accepted
The Department said that the need to build up teams due to the organisational changes was the key factor in this opinion being received and that appropriate governance structures were not in place for the full financial year. The Department considers that by the end of financial year 2023–24 the …
Government Response Summary
The government agrees with the Committee's observation and states that the Annual Report and Accounts production and audit are progressing well and are on target for a September 2025 publication, with a commitment to notify if the deadline is missed.