Source · Select Committees · Public Accounts Committee
Recommendation 12
12
Accepted
Cabinet Office lacks clear method for prioritising remaining Remedy cases amidst data complexity
Recommendation
The Cabinet Office was unable to tell us how it will decide which members may be waiting up until March 2027 and explained that this would be determined by the data and how the plan is constructed.25 It said that the data comes from multiple sources, in some cases it is held by employers, in some cases members will need to be contacted directly, and in some cases manual records would need to be examined.26 21 Letter from Cabinet Office, 28 July 2025 22 Qq 58-59 23 Qq 59-60 24 Q 67 25 Q 61 26 Qq 62-64 9 2 Managing the transition Contract management and transitioning to new suppliers
Government Response Summary
The government agrees and is working on implementing the Remedy, including providing revised options to the circa 132,100 impacted members who are drawing their pension, with discovery work expected to conclude in December 2025 and plans to communicate detailed delivery plans and target timescales to members in the first quarter of 2026.
Government Response
Accepted
HM Government
Accepted
2. PAC conclusion: More than half of members who are drawing their pension and affected by Remedy are facing unacceptable waits until as late as 2027 to have their pension options set out for them. 2. PAC recommendation: The Cabinet Office should set out in its Treasury Minute response its plan for dealing with the remaining members who are drawing their pension and affected by Remedy. That plan should include how it intends to communicate to members when they can expect to receive information allowing them to make their choices. 2.1 The government agrees with the Committee’s recommendation. Target implementation date: ongoing from April 2026 2.2 The Cabinet Office continues to work on the implementation of the Remedy, including the circa 132,100 impacted members who are drawing their pension and are to be provided with revised options for the Remedy period (2015 to 2022). 2.3 The Cabinet Office has so far, under the contract with MyCSP, provided 58,400 (44%) of impacted members with their revised options. 2.4 The Cabinet Office has already initiated work with the new pensions administrator (Capita) to complete the remaining 56% and this work is progressing at pace. Capita is undertaking crucial discovery work to inform the most optimal IT design and development requirements along with the operational capability requirements needed to progress the 31 remaining cases as effectively and efficiently as possible. The discovery phase is expected to conclude in December 2025. Once concluded detailed delivery plans can be developed with associated timescales for when members can expect to receive information allowing them to make their choices. 2.5 Alongside the discovery work significant time and effort is being dedicated to developing robust communication packages to ensure that once plans are developed, members are fully informed about the entire process including the target timescales to expect revised options. The government expects to be in a position to communicate this during the first quarter of 2026. The aim is to foster transparency and manage expectations effectively amongst all stakeholders.