Source · Select Committees · Public Accounts Committee
Recommendation 11
11
Accepted
MyCSP ceased Remedy processing; Cabinet Office plans to contact remaining pensioners by March 2027
Conclusion
MyCSP is no longer processing Remedy cases whilst the Cabinet Office considers how it wants to deal with these remaining cases. We asked the Cabinet Office if it has a plan for when the remainder of those who are currently drawing their pension can expect to be contacted about their choice.22 The Cabinet Office stated that it is currently coming up with a plan for when and how to deal with the remaining affected members who are currently drawing their pension, and that it would be in a position to communicate timelines after the plan has been made. It said it is aiming to contact all members currently drawing their pension by March 2027.23 The Cabinet Office said that it is in discussions with potential suppliers with the aim of deciding who will take on the remainder of remedy work going forward.24
Government Response Summary
The government agrees to provide revised options for the Remedy period (2015 to 2022) for the remaining 56% (circa 132,100 impacted members) with discovery work expected to conclude in December 2025. They expect to be able to communicate detailed delivery plans with associated timescales during the first quarter of 2026.
Government Response
Accepted
HM Government
Accepted
2. PAC conclusion: More than half of members who are drawing their pension and affected by Remedy are facing unacceptable waits until as late as 2027 to have their pension options set out for them. 2. PAC recommendation: The Cabinet Office should set out in its Treasury Minute response its plan for dealing with the remaining members who are drawing their pension and affected by Remedy. That plan should include how it intends to communicate to members when they can expect to receive information allowing them to make their choices. 2.1 The government agrees with the Committee’s recommendation. Target implementation date: ongoing from April 2026 2.2 The Cabinet Office continues to work on the implementation of the Remedy, including the circa 132,100 impacted members who are drawing their pension and are to be provided with revised options for the Remedy period (2015 to 2022). 2.3 The Cabinet Office has so far, under the contract with MyCSP, provided 58,400 (44%) of impacted members with their revised options. 2.4 The Cabinet Office has already initiated work with the new pensions administrator (Capita) to complete the remaining 56% and this work is progressing at pace. Capita is undertaking crucial discovery work to inform the most optimal IT design and development requirements along with the operational capability requirements needed to progress the 31 remaining cases as effectively and efficiently as possible. The discovery phase is expected to conclude in December 2025. Once concluded detailed delivery plans can be developed with associated timescales for when members can expect to receive information allowing them to make their choices. 2.5 Alongside the discovery work significant time and effort is being dedicated to developing robust communication packages to ensure that once plans are developed, members are fully informed about the entire process including the target timescales to expect revised options. The government expects to be in a position to communicate this during the first quarter of 2026. The aim is to foster transparency and manage expectations effectively amongst all stakeholders.