Recommendations & Conclusions
11 items
3
Recommendation
59th Report - Ministry of Justice follo…
Accepted
We are not satisfied that MoJ and the Legal Aid Agency (LAA) are doing enough to ensure that people eligible for legal aid can access it, particularly those who are digitally excluded. This Committee previously raised concerns that LAA’s reliance on remote advice in areas of the country which lack …
Government response. The government accepts the recommendation, detailing a civil demand feasibility study with Ipsos (reporting March 2026) to monitor access for digitally excluded individuals and a programme to transform legal aid services. To close provision gaps, they are injecting £20m into …
HM Treasury
4
Recommendation
59th Report - Ministry of Justice follo…
Accepted
More than ten years since the legal aid reforms, MoJ has still not demonstrated a sufficient understanding of the additional costs of legal aid reforms, particularly the impact of litigants in person. A decade ago our predecessors urged MoJ to get a better understanding of the wider costs of its …
Government response. The government agrees and states it has already written to the Committee, alongside the Treasury Minute, providing the results of its local authority survey and planned investigations. It also committed to writing to the Committee in October 2026 to detail …
HM Treasury
5
Recommendation
59th Report - Ministry of Justice follo…
Accepted
We remain unconvinced that MoJ has put in place sufficient measures to ensure the future sustainability of the legal aid market. In its 2024 report, this Committee raised concerns that while MoJ was undertaking large scale reviews of both criminal and civil legal aid it had not put in place …
Government response. The government agrees with the recommendation and is undertaking a feasibility study with Ipsos to establish a repeatable methodology for monitoring legal aid demand and market sustainability. They will also explore options to routinely monitor the profitability of legal aid …
HM Treasury
6
Recommendation
59th Report - Ministry of Justice follo…
Accepted
Despite lessons learned from the cyberattack on the LAA, funding to address weaknesses across MoJ systems is uncertain. Vulnerabilities in LAA’s systems had been on MoJ’s risk register since 2021. However, MoJ’s investment of over £50 million to transform and stabilise LAA’s systems was insufficient to prevent hackers accessing a …
Government response. The government agrees with the recommendation, detailing numerous ways lessons learned from the cyberattack have been shared across government. It also confirms that funding has been allocated for the transformation of LAA systems for 2026-2029, alongside continuous security reviews.
HM Treasury
13
Recommendation
59th Report - Ministry of Justice follo…
Accepted
In its Treasury Minute response to our predecessor’s 2024 report, MoJ acknowledged that while remote advice can be effective, some people will always require face-to-face advice. It said that it had worked with stakeholders to identify safeguards and better understand the impact of remote provision, for example, for those in …
Government response. The MoJ will explore removing barriers to providers meeting clients face-to-face, increase understanding of demand from digitally excluded individuals, and report back to the Committee in October 2026.
HM Treasury
14
Recommendation
59th Report - Ministry of Justice follo…
Accepted
We asked MoJ and LAA for an update on what they are doing to ensure that different groups can access legal aid, particularly those for whom remote advice may not be suitable. LAA explained that since the previous Committee’s evidence session, it had been looking at how to empower providers …
Government response. The MoJ will explore removing barriers to providers meeting clients face-to-face, increase understanding of demand from digitally excluded individuals, and report back to the Committee in October 2026.
HM Treasury
17
Recommendation
59th Report - Ministry of Justice follo…
Accepted
MoJ’s Treasury Minute response indicated that it had begun discussions with the Ministry of Housing, Communities, and Local Government (MHCLG, or the Department for Levelling Up, Housing and Communities, as it was then called) to understand whether local authorities were funding immigration legal advice. However, its response on understanding the …
Government response. The department has written to the Committee, alongside the Treasury Minute response, setting out the results of its survey of local authorities and any further investigations planned.
HM Treasury
19
Recommendation
59th Report - Ministry of Justice follo…
Accepted
On litigants in person, MoJ acknowledged that its data have not been good enough to understand the impact of LIPs on courts. However, it said that its court reform programme, which included the introduction of a common platform in criminal courts, will allow it to capture data about LIPs and …
Government response. The department will improve data and analysis regarding litigants in person, and will write to the Committee in October 2026 setting out the current position on data collection for litigants in person, and the department’s intention to write to the …
HM Treasury
21
Recommendation
59th Report - Ministry of Justice follo…
Accepted
In its Treasury Minute response MoJ stated that it was considering how to monitor profitability more regularly. It said that the Independent Criminal Legal Aid Board (CLAAB), established following the review of criminal legal aid, had included discussion of the current market position. But MoJ did not set out any …
Government response. The department will explore options to routinely monitor the profitability of legal aid firms, improve the management information collected on demand with the support of Ipsos, and provide an update in October 2026.
HM Treasury
22
Recommendation
59th Report - Ministry of Justice follo…
Accepted
We asked MoJ and LAA for an update on how they were monitoring the sustainability and profitability of legal aid work. MoJ said that it had recently surveyed both criminal and civil legal aid providers and that it was currently considering recommendations made by the CLAAB. It also stated that …
Government response. The department will explore options to routinely monitor the profitability of legal aid firms, improve the management information collected on demand with the support of Ipsos, and provide an update in October 2026.
HM Treasury
24
Conclusion
59th Report - Ministry of Justice follo…
Accepted
MoJ and LAA acknowledged that the cyberattack on LAA’s online digital services began in December 2024, four months before the LAA detected the attack on 23 April 2025.46 LAA explained that in April, it took action to boost the security of the systems concerned and informed legal aid providers that …
Government response. The MoJ and LAA have already identified and shared lessons from the attack through several routes including internally across MoJ, with Permanent Secretaries, to the cross-government data practitioners’ network and the Government Cyber Coordination Centre (GC3) Impact Coordination Group, as …
HM Treasury