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Select Committee · Public Accounts Committee

Civil service pensions

Status: Open Opened: 6 May 2025 18 recommendations 9 conclusions 1 report

The civil service pension scheme has 1.7m members, either in work or retired. It paid out just under £8bn to scheme members in 2023-24, with its total liabilities coming to nearly £190bn in the same year. The Cabinet Office contracted with MyCSP to administer the scheme in 2014, taking over from Capita, who are due …

Clear

Reports

1 report
Title HC No. Published Items Response
49th Report - Administration of the Civil Service Pension S… HC 888 24 Oct 2025 27 Responded

Recommendations & Conclusions

1 item
7 Conclusion 49th Report - Administration of the Civ… Deferred

High complaint levels linked to MyCSP staff shortages and turnover from contract transfer

We asked the Cabinet Office and MyCSP why complaint levels were so high. Both the Cabinet Office and MyCSP told us that complaint levels and performance failures in 2024 were partly attributable to a shortage of staff. MyCSP’s core staffing level peaked in October 2023 before declining from then to …

Government response. The government's response, despite stating agreement and implementation, discussed effective engagement, developer contributions, and support for Local Planning Authorities, completely unrelated to the pension scheme administration and staff shortages mentioned in the committee's conclusion.
HM Treasury

Oral evidence sessions

2 sessions
Date Witnesses
26 Mar 2026 Chris Clements · Capita Public Services, Richard Holroyd · Capita View ↗
7 Jul 2025 Cat Little CB · Cabinet Office, Duncan Watson · MyCSP, Fiona Ryland · Cabinet Office, Muna Rowe · Cabinet Office View ↗

Correspondence

25 letters
DateDirectionTitle
21 May 2026 To cttee Letter from the Prospect Deputy General Secretary relating to Dealing with Civi…
14 May 2026 To cttee Letter from the CEO of Capita Public Services relating to Civil Service Pension…
28 Apr 2026 From cttee Joint PAC-PACAC letter to the Minister for the Cabinet Office relating to the C…
15 Apr 2026 To cttee Letter from the CEO of Capita Public Services relating to the Administration of…
15 Apr 2026 To cttee Letter from the Permanent Secretary of the Cabinet Office relating to the Admin…
15 Apr 2026 To cttee Letter from the CEO of Capita Public Services relating to the Administration of…
15 Apr 2026 To cttee Letter from Chief Executive Officer of MyCSP relating to the Administration of …
25 Mar 2026 To cttee Letter from the Permanent Secretary at the Cabinet Office relating to Administr…
23 Mar 2026 To cttee Letter from the Managing Director of Capita Pension Solutions relating to an up…
12 Mar 2026 To cttee Letter from the Chair of the Committee to the Chief Executive Officer of MyCSP …
12 Mar 2026 To cttee Letter from the Chair of the Committee to the Chief Operating Officer of the Ci…
2 Mar 2026 To cttee Letter from the Managing Director of Capita Pensions Solutions relating to a fo…
23 Feb 2026 To cttee Letter from the Permanent Secretary at the Cabinet Office relating to a follow-…
23 Feb 2026 To cttee Letter from the Permanent Secretary at the Cabinet Office relating to a follow-…
13 Feb 2026 To cttee Letter from the Chair to the Permanent Secretary at the Cabinet Office relating…
9 Feb 2026 To cttee Letter from the Permanent Secretary at the Cabinet Office relating to the Civil…
9 Feb 2026 To cttee Letter from the Chair of the Public Accounts Committee to the Permanent Secreta…
6 Feb 2026 To cttee Letter from the Permanent Secretary of the Cabinet Office regarding Civil Servi…
2 Feb 2026 To cttee Letter from the Permanent Secretary at the Cabinet Office relating to the Commi…
1 Dec 2025 To cttee Letter from the Head of Public Affairs and Government Relations at Capita relat…