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Select Committee · Public Accounts Committee

Smarter delivery of public services

Status: Closed Opened: 6 May 2025 Closed: 15 Dec 2025 17 recommendations 12 conclusions 1 report

The day-to-day running costs of public services sit at around £400bn in spending by central government departments. The Operational Delivery Profession (ODP) is the public face of the civil service, and has 250,000 members providing most of these services to customers, from issuing passports and visas to operating courts and job centres. Multiple PAC reports …

Clear

Reports

1 report
Title HC No. Published Items Response
48th Report - Smarter delivery of public services HC 889 22 Oct 2025 29 Responded

Recommendations & Conclusions

1 item
21 Conclusion 48th Report - Smarter delivery of publi… Not Addressed

Operational Delivery Profession demonstrates progress in building data capabilities and monitoring tools.

We heard about the ODP’s progress in building its data expertise, gathering baseline data and creating data dashboards for particular programmes. The ODP also described how a new maturity matrix will help it measure the influence it is having within particular organisations, and how new common methodologies will be created …

Government response. The ODP will carefully measure the impact of all ODP products and services, work with cross-government partners and consider academic sources in identifying measures, consider a range of measures and indicators including cost avoidance, and develop common methodologies to measure …
HM Treasury

Oral evidence sessions

1 session
Date Witnesses
14 Jul 2025 Julie Taylor · Department for Work and Pensions, Paul Morrison · Mitie Care and Custody, Sir Peter Schofield KCB · Department for Work and Pensions, Tom Greig · Home Office View ↗